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Coast Dental Mableton

(770) 732-0900 www.coastdental.com »

4875 Floyd Rd SWMableton, GA 30126   map »

Business overview

Reviews

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Saved by their incompetence., 12/20/2012

Fortunately, I learned about Coast Dental's incompetence and customer no-service BEFORE my first appointment. To explain, I had scheduled a December appointment. Less then 24 hours before my... appointment, the office called to cancel because, they said, their dental assistant had another patient to attend to. They couldn't reschedule my appointment until several weeks later. Adding insult to injury, when I asked to confirm that this office received the digital x-rays taken by my previous dentist--x-rays that I personally e-mailed to them--they first responded that my dentist never sent them. I explained that I e-mailed the x-rays myself. The woman then told me that they no longer had them because all e-mail received is flushed every 60 days. She then asked me to print the x-rays onto copy paper and bring them to my appointment. Finally, she explained to me that the corporate office requires that the dentist take a particular kind of x-ray that no dentist has ever required of me and that isn't covered by my insurance. I was told that I would have to pay for this particular x-ray out of pocket. There's a bit more to this story, but you get the gist.

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Unhappy Customer, 6/10/2010

They miscalculated the root canal amount, now I am receiving collections letter from their office corporate office on July 1, 2010, and I received another one because local office on July 3,2010.... They are calculating the price of crown- porcelain fused is 688.00, and insurance will pay $ 341.50, and my cost is 346.50. They charge an extra OSHA Sterlization fee of $5.00 every time you have a procedure. I really do not like be harassed by a company that I used for years. They ask me to update my medical history, and it has been the same for the last 5 years.

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Linked Review

nikinole

Reviews: 10

Good Dentist

Great dentist. Quality and convenience.

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More Reviews

gaconsumer

Reviews: 46

Saved by their incompetence.

Fortunately, I learned about Coast Dental's incompetence and customer no-service BEFORE my first appointment. To explain, I had scheduled a December appointment. Less then 24 hours before my appointment, the office called to cancel because, they said, their dental assistant had another patient to attend to. They couldn't reschedule my appointment until several weeks later. Adding insult to injury, when I asked to confirm that this office received the digital x-rays taken by my previous dentist--x-rays that I personally e-mailed to them--they first responded that my dentist never sent them. I explained that I e-mailed the x-rays myself. The woman then told me that they no longer had them because all e-mail received is flushed every 60 days. She then asked me to print the x-rays onto copy paper and bring them to my appointment. Finally, she explained to me that the corporate office requires that the dentist take a particular kind of x-ray that no dentist has ever required of me and that isn't covered by my insurance. I was told that I would have to pay for this particular x-ray out of pocket. There's a bit more to this story, but you get the gist.

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Poodleneedsgroomeed

Reviews: 6

Unhappy Customer

They miscalculated the root canal amount, now I am receiving collections letter from their office corporate office on July 1, 2010, and I received another one because local office on July 3,2010. They are calculating the price of crown- porcelain fused is 688.00, and insurance will pay $ 341.50, and my cost is 346.50. They charge an extra OSHA Sterlization fee of $5.00 every time you have a procedure. I really do not like be harassed by a company that I used for years. They ask me to update my medical history, and it has been the same for the last 5 years.

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concerned customer

Reviews: 3

Great Value for the Money

I had 2 emergency root canals here and despite being a challenging patient they were great to me from the front desk to the hygenist to Dr. Cohen. Very reasonable prices and did not have to wait long at all. My only complaint would be some of the rooms appeared to be dirty- floors needed to be cleaned.

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