Braxton Automotive Group Inc General Auto Repair & Service

Braxton Automotive Group Inc

(770) 852-5352 braxtonautogroup.com »

1604 Howell Mill Road NorthwestAtlanta, GA 30318   map »

Business overview

Braxton Automotive has been serving Atlanta's Volvo and BMW owners since 1998. We have quickly grown to be one of the premiere Volvo and BMW independent service facilities in the Atlanta metro area.

It is headed up by Steven Braxton, a certified ASE and state of Georgia Advanced Emissions technician, with 25 years of automotive experience, including extensive Volvo and BMW factory training.

In addition to experience, Braxton Automotive has a modern, well-equipped shop with the.. latest tools, diagnostic equipment, and factory technical information systems.

Braxton Automotive is an ASE Blue Seal of Excellence Recognized Business. This means that we are committed to providing you with qualified Technicians to service your vehicle.

Call today and ask about our standing first-time customer offer. Our team looks forward to servicing your Volvo or BMW.

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Make

  • Acura
  • Audi
  • BMW
  • Honda
  • Infiniti
  • Land Rover
  • Lexus
  • Mini Cooper
  • Nissan
  • Toyota
  • Volkswagen
  • Volvo

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Brands

  • Acura
  • Audi
  • BMW
  • Bosch
  • Bridgestone
  • Castrol
  • Dunlop
  • Firestone
  • Goodyear
  • Honda
  • Interstate
  • Michelin
  • Nissan
  • Toyota
  • Uniroyal
  • Volkswagen
  • Volvo
  • Yokohama

Systems Serviced

  • ABS (Anti-Lock Brakes)
  • Air Conditioning & Heating
  • Brakes
  • Catalytic Converters
  • Computer System (OBD2)
  • Cooling System
  • Drivetrain
  • Electrical
  • Emissions
  • Engines
  • Fuel System
  • Hydraulics
  • Ignition System
  • Mufflers & Exhaust
  • Steering
  • Supplemental Restraint System
  • Suspension
  • Transmissions

Services

  • Balancing
  • Diagnostic Analysis
  • Drop-Off Service
  • General Auto Repair
  • Inspections
  • Major Repairs
  • Minor Repairs
  • Oil & Lube
  • Radiator Flush & Fill
  • Same-Day Service
  • Shuttle Service
  • Towing
  • Tune-Ups
  • Wheel Alignment
  • While You Wait Service

Credentials

ASE Blue Seal of Excellence Recognized Business Bosch Authorized Service Center
Accredited member of the Better Business Bureau Member of Bimmers Tech Group
Member of Mini Tech Group
Member of the Automotive Service Association (ASA)
We Also employee ASE and factory trained technicians.

Hours of Operation

  • MON
  • 8:00am
  • 6:00pm
  • TUE
  • 8:00am
  • 6:00pm
  • WED
  • 8:00am
  • 6:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:00am
  • 6:00pm
  • SAT
  • SUN

* By Appointment Only

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1998

Documents

[JPG] Attachment1

Languages Spoken

  • English

Reviews

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Great staff made a great experience!, 4/13/2015

I called Braxton Automotive Group when I was looking to buy a used BMW and had a great conversation with Sam who took the time to make me feel good about spending the money for a comprehensive... inspection. This ended up being money very well spent. Upon arrival at the shop, it was clear that they know their way around BMWs and I was pleased to discover that the service manager had previously owned the same model of car I was considering. He even showed me pictures of his car and some of the cosmetic upgrades he had performed! The inspection revealed a few minor issues and I was informed of a few additional maintenance items I would incur within the next year. I decided to purchase the car, but on the way back, I noticed a noise that I hadn't heard before and came back to the shop. They immediately sent a tech out to ride with me and were able to diagnose a problem that had not been present before. In the end, I was able to have the dealer fix the item. I purchased the car, became a happy new owner, and Braxton Automotive Group got a happy new customer! I would highly recommend Braxton Automotive Group and their excellent staff to take care of your four-wheeled baby....

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Customer Service, 3/29/2015

I was referred to Braxton by a neighbor, Brian A. who also has a BMW. I was amazed from beginning to end. I will definitely be back. Thanks Braxton staff! Patrice C.

Videos & Photos

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Video (2 videos)

  • 2

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Photos (13 photos)

  • In business over 10 years!
  • Welcome to Braxton Automotive
  • We're all dressed up for the holidays
  • Our Service Advisors look forward to working with you
  • Our ASE certified Technicians
  • Braxton Automotive is an ASE Blue Seal of Excellence Recognized Business
  • A few of our certificates!
  • A few more...
  • Quality Auto Repair by Braxton Automotive Group, Atlanta, GA

Linked Review

Jocko1

Reviews: 0

Service Guarantee

I recently had a problem with my Mini-Cooper. Braxton repaired the vehicle in Oct. 2012. One(1) week ago the part from the dealer failed and the car needed another repair. Normally, the dealer will replace the part; no questions asked. This time they wanted the car towed in to examine the work done in Oct. 2012(all at my expense). Thankfully, Braxton refused to put me through that ordeal. They bought new parts and made the repair; all at their expense! Thanks Braxton for honoring your warranty.

Braxton Automotive Group Inc replied on 03-31-2015

We're sorry about your experience with the dealer and glad to 'take one for the team', so to speak, regarding the warranty work. We're making it easy to do business with Braxton Automotive in hopes that our customers see that we're here to do more than fix your car but build an ongoing relationship built on trust and communication. Our top priority is keeping our customers vehicles on the road and not in the shop.

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More Reviews

midevi

Reviews: 0

Very Helpful For My Volvo

I was very happy with the service that I received from Braxton when repairing my Volvo on the fly. They were able to repair the car and get parts on the same day. Staff were very friendly and helpful. They actually stayed late after closing to make sure that I was pleased with the service and that my car was ready for use. As a nurse, I need to have dependable transportation and they were above board. The repair was pricey, but worth the cost to have the car back quickly! Thanks to all of the staff at Braxton!!

Braxton Automotive Group Inc replied on 03-31-2015

Thanks for the review! With price comes value. On top of our service, convenient location and staff of ASE Certified Technicians, we also offer a 2 year/24,000 mile warranty on all repairs. On top of that, we have a Bosch Nationwide Warranty allowing our traveling customers peace of mind on the road. We go above and beyond to gain the trust of our customers as we hope we've done with you.

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ablume

Reviews: 0

High quality results

They're not the cheapest, but they fix your car the first time. Great choice if you have a German import or volvo.

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mterrell44

Reviews: 0

A group you can trust

I do not drive a bmw, range rover, or mini, but I always have the best service for my Nissan. The staff is very knowledgeable and friendly. They always willing to assist me and accommodate my vehicle when is needed. I really trust this group.

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john404

Reviews: 0

No Better than the Dealer

Braxton failed to rotate tires even after I asked twice prior to service to ensure it was included in the scheduled maintenance. Upon picking up the car after 8 hours (initially told it would be ready in 2-3 hours) i noticed the tires hadn't been rotated and called the service guy who handled my car. He said it was to be done and acknowledged it wasn't. This was the tires so I could see it wasn't done, there's no telling what other items that should have been done at this mileage interval that weren't completed. I asked for a credit which he agreed to but I will never go back and suggest you look elsewhere to service your Volvo or BMW, they are no better than the dealer.

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BarbInATL

Reviews: 0

Making it Right

The Braxton Automotive team have been great to work with. They assisted me when a part on my car needed to be replaced. When the part that was ordered initially didn't match, they quickly got it reordered and quickly completed the repair. They were willing to work with me via email/phone/text and were friendly during all exchanges. I would recommend them for service/maintenance and repairs.

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mnj0409

Reviews: 0

SAVED ME

I was about to take my volvo to the volvo shop next door, and when they quoted me they said 1200 bucks AND 3 days of labor to fix. By the grace of God when I took it back they had packed up and moved shop! I decided to go next door to Braxton! after driving the car they came back with a quote of no more than a couple hundred dollars and a couple hours worth of work...NOW due to their oversight on parts and labor i did end up paying 389 and waiting all day-literally. BUT because of the wait and it being their fault they gave me a free oil change and knocked down some of the labor cost-THATS HOW YOU RUN A BUSINESS! Nobody is perfect and I understand mistakes happen, but few companies in this day and age do what they should do in making it right for the customer. Braxton did. Im new to atlanta and I have found my autoshop...*SALUTE*!!

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Angie_Atl

Reviews: 0

I won't go anywhere else

I've taken both of my vehicles to Braxton & trust them 100%. I will continue to use & recommend them to family and friends!

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numbercinc

Reviews: 0

Great service!

After suffering through years of terrible service at Global Imports I finally started taking my Mini to Braxton a few years ago. They are infinitely better than GI. Professional, prompt and fair... I don't dread taking my car in for service any more!

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BruceCx

Reviews: 0

Best auto repair in Atlanta!

I have been fortunate to watch this company grow over the years. They are so friendly and honest and the quality of the work is excellent. Great prices too!

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donner61

Reviews: 0

Consistent High Quality Service

I’ve been taking my Families cars to Braxton Automotive for years they’ve always treat my wife and I fairly. They saved our vacation one year by staying late to get our air conditioning working for our trip to visit family in Cutler Ridge Florida. Our experience has always been one of high quality service and workmanship. They make you feel welcome and are one of the best in town.

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MMarFF

Reviews: 0

Thieves

A while ago I took my BMW to have it checked because I was hearing some noise coming from the rear wheels. I was told my car needed new brakes and that the noise was due to some brake components having come somewhat loose, to my rotors chipping and small metal parts coming off. I was finally also led into believing that my rear brakes might fail any time if I needed to perform an emergency stop. Cost of the brake job? $1100 [$350 labor] Do I need new brakes? Probably not! I drove the car for 1100 miles not even 15 days ago and had no problems with my brakes. The pads are still 9mm thick compared to 10mm thick when brand new. But here is the kicker! The noise was due to a broken sway-bar joint which even a monkey would have seen if he/she just bent over and looked underneath/behind the rear wheel. The broken joint is just in plain sight , and it requires no car-related experience to be identified as defective/broken [simply by comparison with a good one on the other wheel]. Cost to fix the actual problem: $100 part ; labor $30-$50. So you now tell me if that's ethical behavior! This unethical behavior is still possible because this business caters mostly to wealthy people who might not worry about whether they spend $100 or $1000, as the "expert" must be right in his assessment! I say let's take our money elsewhere! Get a good job done anyway and donate the saved money and definitely keep it away from these unethical sharks!

Braxton Automotive Group Inc replied on 02-24-2011

I understand how MMarFF feels about this situation and our oversight. However, this was an honest mistake, and not an example of Braxton Automotive being “thieves.” If MMarFF had given us the opportunity, we would have acknowledged our oversight and gone out of our way to make up for our mistake.
MMarFF brought his 2000 BMW 528 in stating “there is a noise when braking all the time.” When our technician test drove the car, he observed the brake lining light was on (this normally indicates the brake pads are low). On the test drive our technician did not hear any noises other than a light scrubbing sound from the brake pads. A visual inspection of the brake pads and rotors revealed that new brake pads had been installed on worn brake rotors. Also the rotor’s veins were heavily rusted, with the rusted metal flaking off. We suspected the brake pads may be aftermarket (non-BMW) due to the amount of scrubbing noise heard when turning the wheels on the car lift. We informed MMarFF of this and gave him pricing to replace brake pads, rotors, and brake warning sensor. The service writer only relayed that, “in rare cases,” brake rotor failure could result in brake failure. In this litigious society, like any other business, we advise our customers of remote potential problems.
But, no excuses -- if the sway bar rod/bracket was broken, then we missed it. 99% of the time we get this right. The location of noises can be difficult to determine, especially if the noise does not occur when test driving. I’m sure anyone reading this has at some time overlooked something that was right there in front of them. For this oversight we apologize.
However, had MMarFF brought this to our attention directly, my staff and I would have gone out of our way to make up for our oversight. I regret that MMarFF chose to not give us a chance to explain and/or make it right (as best we could) for him. We were not intentionally trying to sell him things he didn’t need. We stand by our work and would have done everything reasonable to remedy this honest mistake.

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kblythe

Reviews: 0

Not the good deal I expected.

I took my XC-90 there for the 60,000 mile service and was told it needed new brakes, both front and back, including rotors and pads. The quote I was given was $599 for the front and $569 for the rear. That seemed expensive, so I called around to get other quotes. I was given a quote of $501.82 for the front and $416.29 for the back from Volmaz in Decatur (plus there is a 10% discount coupon on line). Even Dyer & Dyer, the dealer in Chamblee, gave me a lower quote! There it is $590 for the front and $569 for the rear, and they are offering a $50-off deal for each set of pads for a $100 discount! And the service technician with whom I spoke (Sam ... nice guy) said that he wouldn't be surprised if I didn't need new rotors for both front and back. Braxton made it seem like they always replace rotors along with pads. I sort of assumed that if I went with a non-dealer, I would get a better price, especially after reading some posts here. I was mistaken. So I recommend doing your homework before taking your car to Braxton.

Braxton Automotive Group Inc replied on 02-24-2011

This review is based on price alone and, as you can imagine, you will find as many different prices as there are service facilities in Atlanta. We hope all of our customers do their homework before coming to Braxton Automotive. In doing so, customers should be sure to compare “apples to apples,” e.g. comparing shops using Original Equipment parts. When comparing the whole package, including quality, convenience, service and price, I’m sure you’ll come to the conclusion Braxton Automotive is a good value and a great dealer alternative. When reviewing overall service and maintenance costs, our customers enjoy approximately a 25% savings over dealer pricing.
However, in a few cases, our price is similar to the dealer. Brake jobs on Volvos are one of these few occasions. We just called our local Atlanta dealers and priced this job; there is a 17% variance, with the average being 11% higher than our price.
As far as always replacing the rotors when we replace pads, we do advise customers of the potential issues that may arise if the rotors are not replaced with the brake job, mainly the potential for noise when braking.

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MiamiB

Reviews: 0

Braxton Automotive Group Great Experience

I went here about a week ago to have the oil changed and check up on my s40. From the moment I walked in I had a very professional experience starting with my advisor, Craig. The mechanic, Vittorini, was very informative, clear and concise in his explanations. Overall excellent experience for me and priced very fair.

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quicksilver101

Reviews: 0

Reliable and Cordial

As a young driver (Volvo V70T5) who doesn't have a ton of money to spend on car repairs, Braxton has been there to help me out. Fair estimates from Jeanne and Steven both, great customer care and a trustful group of mechanics who aren't trying to dig you into a financial hole, but keep your car running in tip top shape. Highly recommend for anyone with an engine light on or questions about your vehicle. P.S.- BMWs should not have their oil changed every 10k miles, Braxton has the pictures to prove it :)

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jackson1949

Reviews: 0

Braxton Automotice is who you should take your car

I have been going to Braxton Automotive for over 10 years with all of my cars. I have referred over a dozen people to them and have NEVER had a problem with any work ever done there. They are courteous, professional, and a GREAT price. Jean is a pleasure to deal with and all of the technicians are friendly, polite and you can talk directly to them about your car. Steve is doing a great job providing excellent car repair to the people of metro Atlanta. Braxton Automotive is a first class act. Thank-you Steve, Jeanne and the guys! P.S. I will not even think about buying a car that Braxton Automotive will not work on.

Braxton Automotive Group Inc replied on 02-05-2010

We appreciate your trust and work hard to provide each of our customers with courteous and professional service. Thank you so much for your continued business. Steven Braxton, Braxton Automotive Group, Inc.

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In business over 10 years!