Braxton Automotive has been serving Atlanta's Volvo and BMW owners since 1998. We have quickly grown to be one of the premiere Volvo and BMW independent service facilities in the Atlanta metro area.
It is headed up by Steven Braxton, a certified ASE and state of Georgia Advanced Emissions technician, with 25 years of automotive experience, including extensive Volvo and BMW factory training.
In addition to experience, Braxton Automotive has a modern, well-equipped shop with the.. latest tools, diagnostic equipment, and factory technical information systems.
Braxton Automotive is an ASE Blue Seal of Excellence Recognized Business. This means that we are committed to providing you with qualified Technicians to service your vehicle.
Call today and ask about our standing first-time customer offer. Our team looks forward to servicing your Volvo or BMW.
ASE Blue Seal of Excellence Recognized Business Bosch Authorized Service Center
Accredited member of the Better Business Bureau Member of Bimmers Tech Group
Member of Mini Tech Group
Member of the Automotive Service Association (ASA)
We Also employee ASE and factory trained technicians.
* By Appointment Only
I called Braxton Automotive Group when I was looking to buy a used BMW and had a great conversation with Sam who took the time to make me feel good about spending the money for a comprehensive... inspection. This ended up being money very well spent. Upon arrival at the shop, it was clear that they know their way around BMWs and I was pleased to discover that the service manager had previously owned the same model of car I was considering. He even showed me pictures of his car and some of the cosmetic upgrades he had performed! The inspection revealed a few minor issues and I was informed of a few additional maintenance items I would incur within the next year. I decided to purchase the car, but on the way back, I noticed a noise that I hadn't heard before and came back to the shop. They immediately sent a tech out to ride with me and were able to diagnose a problem that had not been present before. In the end, I was able to have the dealer fix the item. I purchased the car, became a happy new owner, and Braxton Automotive Group got a happy new customer! I would highly recommend Braxton Automotive Group and their excellent staff to take care of your four-wheeled baby....VIEW MORE »VIEW LESS »
I was referred to Braxton by a neighbor, Brian A. who also has a BMW. I was amazed from beginning to end. I will definitely be back. Thanks Braxton staff! Patrice C.
I recently had a problem with my Mini-Cooper. Braxton repaired the vehicle in Oct. 2012. One(1) week ago the part from the dealer failed and the car needed another repair. Normally, the dealer will replace the part; no questions asked. This time they wanted the car towed in to examine the work done in Oct. 2012(all at my expense). Thankfully, Braxton refused to put me through that ordeal. They bought new parts and made the repair; all at their expense! Thanks Braxton for honoring your warranty.
We're sorry about your experience with the dealer and glad to 'take one for the team', so to speak, regarding the warranty work. We're making it easy to do business with Braxton Automotive in hopes that our customers see that we're here to do more than fix your car but build an ongoing relationship built on trust and communication. Our top priority is keeping our customers vehicles on the road and not in the shop.
Took my car in for a coolant change and left needing a new engine. My car never over heated before I took it to Braxton Automotive. They also broke my driver side window it will no longer roll down. One mechanic there is very rude when explaining things to you about your car. The worst thing about Braxton is that they are frauds. They fixed the car enough for it to drive it to Cumberland mall, which google maps says is an 11 minute drive. Ive since been with out a car for about 2 months thanks to Braxton Automotive. They gave me back some of my money which was fair. Fair until I learned that they didn't even put in some of the parts they charged me for. They told me they put in a new thermostat & I was charged for it. But I found out the thermostat was not a new one or changed In summary I went from a $120 coolant change to spending close to $3,000. Don't risk it by taking your car to Braxton Automotive like I did
At Braxton Automotive, we pride ourselves on treating our customers with integrity and professionalism, and that is exactly what we did with BMW955. Unfortunately, BMW955 left out some important facts – specifically, the car he brought to us was a 17 year old car with 194,000 miles that he had recently purchased (and, therefore, he cannot have known whether it had overheated before).
When BMW955 originally brought his car to our shop, he simply requested a coolant flush (without disclosing to us that the “low coolant” light had been coming on). Seven days after the coolant flush, he returned the car to our shop with the “low coolant” light on and the radiator leaking coolant. Based on all the information we had at that time, we gave our honest professional opinion and recommended replacing the leaking radiator and aging thermostat. BMW955 approved the repairs and we replaced those parts – using all new parts as we had agreed to do. After a thorough test drive (a combination of in town and highway driving) during which everything functioned normally, we returned the car to BMW955. We explained that, older cars can have multiple problems that are not always apparent , we reasonably believed we had repaired the problem.
While we had the car in our possession we rolled the window down and it would not roll back up. While the window switch may have failed while we had the car in our possession, we did nothing to the window other than roll it down and, therefore, are not responsible for the window switch failing. In short, we cannot be responsible for the condition of a 17 year old/194,000 mile car.
BMW955 called us back two days later to say the vehicle was still overheating (and stated that he continued to drive the car despite the temperature gauge being in the “red,” thereby possibly causing further damage to the car). After getting the vehicle back in the shop and checking it over, we were now able to determine the car had an internally leaking head gasket, which was causing the overheating. As a result, he needed a new engine. Nothing we did broke the head gasket or caused it to leak. In the best case scenario, we would have caught the leaking head gasket a week earlier and before we had replaced the radiator and thermostat. However, there are times, despite our best professional efforts, we need more than one review of the car to correctly and fully diagnose it. This is particularly true of cars that are older and have a lot of miles or problems of an intermittent nature. In those rare circumstances, we try to work with our customers to fix the car with a fair financial resolution. In this case, even though we did nothing wrong, I agreed as a goodwill gesture on our part to return half of the money he spent on repairs (a resolution suggested by BMW955’s mother).
Thank you for taking the time to read our response.
Braxton Automotive Group Inc.
I was in the Market to buy a BMWfrom a small dealer. I called Braxton Automotive and Jeanne Cochran told me to come in an they would do a pre sales inspection. They saved me from making a $8,000 mistake. Jeanne and ther other employees at Braxton are professional, honest, and very competent. Shaye H.
We are glad we could provide you with the information you needed to make an educated decision regarding the purchase of the car. For anyone considering the purchase of a used vehicle, a pre-purchase inspection is ALWAYS a good idea and we would love to help you with it. Steven Braxton, Braxton Automotive Group, Inc.
My sister brought her volvo to braxton for some minor repairs. when she called me for advice i thought that the estemate seemed high. fortunatly there is another volvo shop right next door so we got a second opinion and the estemate was 375 dollars less for more work! when i asked braxton why the difference i was told "the price is what it is". not very good business in my opinion. i will not be back.
As the owner of Braxton Automotive, I put a very high emphasis on providing our customer with a high quality finished product. We provide dealer-quality service at a good value. We are a small, family-owned business -- I believe our reputation is paramount and that, in the long term, it benefits our customers, employees and business reputation to forgo offering lower quality alternatives that ultimately may not meet the customers’ expectations. As a result of our quality-based philosophy, we may not always be the cheapest, particularly when compared to other shops that may not have the focus we have on high quality parts and service.
Since I don’t have the specifics of this situation, I cannot give the exact reasons that our estimate may have been more. However, the primary question would be, “Was it really the exact same repair preformed using the same parts?” I believe the answer to that question would likely be “No.” For example, not all automotive parts are created equal. There are substantial price (and quality) differences between many OEM (original equipment manufacturer) and after market parts. For example, you can buy a set of brake pads at a national chain parts store for $29.99 or OE parts for $89.95 (a difference of over 60%). In cases where there are substantial quality and performance differences between parts, Braxton Automotive chooses to work with the high quality part (which may explain a higher cost). .
In mjordans62’s case, if our estimate was higher, then in our professional opinion, we couldn’t offer a more cost effective alternative while still maintaining our quality standards and our typical customer’s expectations. In a situation like the one described, we would explain to the customer what our price is and the features and benefits of going with Braxton Automotive. Also, if a customer provides us with a competitor’s written estimate (doing the same work and using the same quality part), then we will match the price and often give an additional discount. I welcome the opportunity to discuss this specific situation with mjordans62 or his sister at any time
Accredited member of the Atlanta Better Business Bureau with a A+ Rating http://atlanta.bbb.org/
Sponsoring Member International Automotive Technician Network http://www.iatn.net/
Member Automotive Service Association http://www.asashop.org/
Member independent association of BMW service professionals http://www.bimrs.org/
It's rare that you find yourself in a pleasant mood after having work done on your car. I can't say enough about the friendliness, expertise and professionalism exhibited at Braxton Automotive Group.
Steve Braxton knows his Volvos and Beamers! But so do the whole fun, friendly staff. They'll even help you make a video. If you ask real nice! Very timely service too.
Would highly recommend this place. I brought my car in the day it broke down and they fixed it that day. They were very professional.
I drove to Atlanta from New Orleans, and my volvo 850 was experiencing a pretty bad oil leak. I was nervous about driving back so I decided to take it to Braxton. Best decision I've made with my car. They cleaned up my engine (which was a hot mess), and identified the leak, and had the work completed on the same day. In addition, they went to a junk yard to find a screw that I had lost while I was working on the car and replaced it free of charge! Great customer service, great worksmanship. Thanks guys! (Especially Jeannie, I found Charlie's Steakhouse!)
I thought good old fashioned customer service was dead and gone, but not at Braxton Automotive. They are not only customer service oriented, but they are experts at Volvo and BMW repair. I have a 2002 BMW and they are hands down better than any other BMW repair shop in Atlanta! Their prices are fair, their service is above any one else and they care. I would recommend them to anyone. Thank-you to Steve, Jean and the gang.
not the best service experiance, a little slow to return calls and the estemate was off but over all i would use them again if i couldn't get to my regular shop.
This is now the only place that I will take my BMW. Steve Braxton and his team members are the best - always so professional, courteous, and helpful. At Braxton, you will get service with a smile. Steve and his crew take pride in their work and it is reflected in the quality and workmanship of each repair job. Steve Braxton and crew are the GREATEST!
We have been using Braxton for several years and we have never had a problem or complaint. No matter what the problem, they will continue to search until they can solve the problem. You could not ask for a better group of people to work with. Steve, Jean and the rest of the staff are the greatest!!!!
I took my Volvo into Braxton Automotive as a first time customer with a problem with my engine. They researched the problem and discovered that my problem was actually a recall at the dealer. I took the car to the dealer and the repair was done at no charge because it was a recall. Braxton Automotive did not charge me anything for looking at my car and for researching the problem at the dealer. They saved me about $1200.00. Thank-you Braxton Automotive. I highly recommend them to everyone, they really do care.
THESE GUYS ARE TERRIBLE! AFTER MIS-DIAGNOSING MY CAR 3 TIMES WHICH I WAS STILL CHARGED FOR THEY THEMSELVES RECOMENDED THAT I TAKE THE CAR TO ANOTHER NEAR BY SHOP (BAVARIAN IMPORTS) WHO FIXED THE CAR RIGHT THE FIRST TIME FOR A FRACTION OF WHAT BRAXTON CHARGED. WILL NEVER GO BACK!
As owner and president of Braxton Automotive, I truly understand the trust our customers put in us. For over 9 years, we have worked very hard in building trusted relationships with our customers. While the concept of this forum is a great idea, it should have a vested interest in ensuring some minimum standard of basic reliability of the information contained in its postings. Currently, kudzu.com enables anyone (even a competing business) to post slanderous remarks without any verification that the remarks are true (or even that the posting party was really a customer of the business about which they are posting). It disheartens me that this forum is unlike the Better Business Bureau which, before posting, goes through a verification process to ensure the validity of a complaint. Our shop is a small family-run business – we want to know of unsatisfied customers and pride ourselves on the great lengths to which we will go to ensure our customers are satisfied with the services received from us. However, we have spent time reviewing our service records and are unable to find any customer whose situation mirrors that described in atlbimmers review. If indeed this person really is a customer of Braxton Automotive, we ask this person to contact us directly and we will work with them to resolve the issue.
Braxton Automotive Group, Inc.
I was given some very high prices from Nalley Volvo on my rotors which need to be replaced. Well, I called over to Braxton, as they are in my neighborhood, and they quoted me a price for factory parts about $150 below the dealer's estimate. Thanks to them, Nalley matched thier price. Jean Cochran provided very informed and polite assistance. As soon as my warranty expires, or if there is work to be performed out of warranty, I will be sure to bring them the business.
We own a '96 and an '86 Volvo and Braxton is the only place we'll take them. Steve has years of dealership experience and specializes in Volvos & BMWs. He did a wiring job on my '86 that was nothing short of heroic and didn't charge me a penny more than the estimate. He's honest and expert.