I've always used Braxton to service my 2009BMW 328i coupe. The staff is friendly, knowledgable and will assist you in providing the best possible solution for your repair or service. The equipment... and tech used is comparable if not similar to the original vehicle manufacturer dealership. Performed basic maintenance services: -Inspection before purchasing vehicle from 1st owner -Oil & Filter service -Front + Rear break pads, rotors and computer calibration -Tire alignment, sensor calibration I've only had one major issue with my vehicle. Braxton was able to identify it and quote a reasonable price for the repairs.VIEW MORE »VIEW LESS »
I have taken my bmw to other places only to still need service for the same things. I found Braxton on the internet. And I am so grateful. They do great work and the prices and warranty gives me... the satisfaction that I don't have to worry. Thanks Braxton for your integrity and work ethics your awesome! Kelaine Little Customer for LIFE!VIEW MORE »VIEW LESS »
I recently had a problem with my Mini-Cooper. Braxton repaired the vehicle in Oct. 2012. One(1) week ago the part from the dealer failed and the car needed another repair. Normally, the dealer will replace the part; no questions asked. This time they wanted the car towed in to examine the work done in Oct. 2012(all at my expense). Thankfully, Braxton refused to put me through that ordeal. They bought new parts and made the repair; all at their expense! Thanks Braxton for honoring your warranty.
We're sorry about your experience with the dealer and glad to 'take one for the team', so to speak, regarding the warranty work. We're making it easy to do business with Braxton Automotive in hopes that our customers see that we're here to do more than fix your car but build an ongoing relationship built on trust and communication. Our top priority is keeping our customers vehicles on the road and not in the shop.
I do not drive a bmw, range rover, or mini, but I always have the best service for my Nissan. The staff is very knowledgeable and friendly. They always willing to assist me and accommodate my vehicle when is needed. I really trust this group.
Last edited on 4/27/2013
Braxton failed to rotate tires even after I asked twice prior to service to ensure it was included in the scheduled maintenance. Upon picking up the car after 8 hours (initially told it would be ready in 2-3 hours) i noticed the tires hadn't been rotated and called the service guy who handled my car. He said it was to be done and acknowledged it wasn't. This was the tires so I could see it wasn't done, there's no telling what other items that should have been done at this mileage interval that weren't completed. I asked for a credit which he agreed to but I will never go back and suggest you look elsewhere to service your Volvo or BMW, they are no better than the dealer.
Last edited on 4/27/2013
The Braxton Automotive team have been great to work with. They assisted me when a part on my car needed to be replaced. When the part that was ordered initially didn't match, they quickly got it reordered and quickly completed the repair. They were willing to work with me via email/phone/text and were friendly during all exchanges. I would recommend them for service/maintenance and repairs.
I was about to take my volvo to the volvo shop next door, and when they quoted me they said 1200 bucks AND 3 days of labor to fix. By the grace of God when I took it back they had packed up and moved shop! I decided to go next door to Braxton! after driving the car they came back with a quote of no more than a couple hundred dollars and a couple hours worth of work...NOW due to their oversight on parts and labor i did end up paying 389 and waiting all day-literally. BUT because of the wait and it being their fault they gave me a free oil change and knocked down some of the labor cost-THATS HOW YOU RUN A BUSINESS! Nobody is perfect and I understand mistakes happen, but few companies in this day and age do what they should do in making it right for the customer. Braxton did. Im new to atlanta and I have found my autoshop...*SALUTE*!!
I've taken both of my vehicles to Braxton & trust them 100%. I will continue to use & recommend them to family and friends!
After suffering through years of terrible service at Global Imports I finally started taking my Mini to Braxton a few years ago. They are infinitely better than GI. Professional, prompt and fair... I don't dread taking my car in for service any more!
Last edited on 7/10/2011
I have been fortunate to watch this company grow over the years. They are so friendly and honest and the quality of the work is excellent. Great prices too!
I’ve been taking my Families cars to Braxton Automotive for years they’ve always treat my wife and I fairly. They saved our vacation one year by staying late to get our air conditioning working for our trip to visit family in Cutler Ridge Florida. Our experience has always been one of high quality service and workmanship. They make you feel welcome and are one of the best in town.
A while ago I took my BMW to have it checked because I was hearing some noise coming from the rear wheels. I was told my car needed new brakes and that the noise was due to some brake components having come somewhat loose, to my rotors chipping and small metal parts coming off. I was finally also led into believing that my rear brakes might fail any time if I needed to perform an emergency stop. Cost of the brake job? $1100 [$350 labor] Do I need new brakes? Probably not! I drove the car for 1100 miles not even 15 days ago and had no problems with my brakes. The pads are still 9mm thick compared to 10mm thick when brand new. But here is the kicker! The noise was due to a broken sway-bar joint which even a monkey would have seen if he/she just bent over and looked underneath/behind the rear wheel. The broken joint is just in plain sight , and it requires no car-related experience to be identified as defective/broken [simply by comparison with a good one on the other wheel]. Cost to fix the actual problem: $100 part ; labor $30-$50. So you now tell me if that's ethical behavior! This unethical behavior is still possible because this business caters mostly to wealthy people who might not worry about whether they spend $100 or $1000, as the "expert" must be right in his assessment! I say let's take our money elsewhere! Get a good job done anyway and donate the saved money and definitely keep it away from these unethical sharks!
I understand how MMarFF feels about this situation and our oversight. However, this was an honest mistake, and not an example of Braxton Automotive being “thieves.” If MMarFF had given us the opportunity, we would have acknowledged our oversight and gone out of our way to make up for our mistake.
MMarFF brought his 2000 BMW 528 in stating “there is a noise when braking all the time.” When our technician test drove the car, he observed the brake lining light was on (this normally indicates the brake pads are low). On the test drive our technician did not hear any noises other than a light scrubbing sound from the brake pads. A visual inspection of the brake pads and rotors revealed that new brake pads had been installed on worn brake rotors. Also the rotor’s veins were heavily rusted, with the rusted metal flaking off. We suspected the brake pads may be aftermarket (non-BMW) due to the amount of scrubbing noise heard when turning the wheels on the car lift. We informed MMarFF of this and gave him pricing to replace brake pads, rotors, and brake warning sensor. The service writer only relayed that, “in rare cases,” brake rotor failure could result in brake failure. In this litigious society, like any other business, we advise our customers of remote potential problems.
But, no excuses -- if the sway bar rod/bracket was broken, then we missed it. 99% of the time we get this right. The location of noises can be difficult to determine, especially if the noise does not occur when test driving. I’m sure anyone reading this has at some time overlooked something that was right there in front of them. For this oversight we apologize.
However, had MMarFF brought this to our attention directly, my staff and I would have gone out of our way to make up for our oversight. I regret that MMarFF chose to not give us a chance to explain and/or make it right (as best we could) for him. We were not intentionally trying to sell him things he didn’t need. We stand by our work and would have done everything reasonable to remedy this honest mistake.
I took my XC-90 there for the 60,000 mile service and was told it needed new brakes, both front and back, including rotors and pads. The quote I was given was $599 for the front and $569 for the rear. That seemed expensive, so I called around to get other quotes. I was given a quote of $501.82 for the front and $416.29 for the back from Volmaz in Decatur (plus there is a 10% discount coupon on line). Even Dyer & Dyer, the dealer in Chamblee, gave me a lower quote! There it is $590 for the front and $569 for the rear, and they are offering a $50-off deal for each set of pads for a $100 discount! And the service technician with whom I spoke (Sam ... nice guy) said that he wouldn't be surprised if I didn't need new rotors for both front and back. Braxton made it seem like they always replace rotors along with pads. I sort of assumed that if I went with a non-dealer, I would get a better price, especially after reading some posts here. I was mistaken. So I recommend doing your homework before taking your car to Braxton.
This review is based on price alone and, as you can imagine, you will find as many different prices as there are service facilities in Atlanta. We hope all of our customers do their homework before coming to Braxton Automotive. In doing so, customers should be sure to compare “apples to apples,” e.g. comparing shops using Original Equipment parts. When comparing the whole package, including quality, convenience, service and price, I’m sure you’ll come to the conclusion Braxton Automotive is a good value and a great dealer alternative. When reviewing overall service and maintenance costs, our customers enjoy approximately a 25% savings over dealer pricing.
However, in a few cases, our price is similar to the dealer. Brake jobs on Volvos are one of these few occasions. We just called our local Atlanta dealers and priced this job; there is a 17% variance, with the average being 11% higher than our price.
As far as always replacing the rotors when we replace pads, we do advise customers of the potential issues that may arise if the rotors are not replaced with the brake job, mainly the potential for noise when braking.
I went here about a week ago to have the oil changed and check up on my s40. From the moment I walked in I had a very professional experience starting with my advisor, Craig. The mechanic, Vittorini, was very informative, clear and concise in his explanations. Overall excellent experience for me and priced very fair.
As a young driver (Volvo V70T5) who doesn't have a ton of money to spend on car repairs, Braxton has been there to help me out. Fair estimates from Jeanne and Steven both, great customer care and a trustful group of mechanics who aren't trying to dig you into a financial hole, but keep your car running in tip top shape. Highly recommend for anyone with an engine light on or questions about your vehicle. P.S.- BMWs should not have their oil changed every 10k miles, Braxton has the pictures to prove it :)
I have been going to Braxton Automotive for over 10 years with all of my cars. I have referred over a dozen people to them and have NEVER had a problem with any work ever done there. They are courteous, professional, and a GREAT price. Jean is a pleasure to deal with and all of the technicians are friendly, polite and you can talk directly to them about your car. Steve is doing a great job providing excellent car repair to the people of metro Atlanta. Braxton Automotive is a first class act. Thank-you Steve, Jeanne and the guys! P.S. I will not even think about buying a car that Braxton Automotive will not work on.
Last edited on 1/24/2010
We appreciate your trust and work hard to provide each of our customers with courteous and professional service. Thank you so much for your continued business. Steven Braxton, Braxton Automotive Group, Inc.
Took my car in for a coolant change and left needing a new engine. My car never over heated before I took it to Braxton Automotive. They also broke my driver side window it will no longer roll down. One mechanic there is very rude when explaining things to you about your car. The worst thing about Braxton is that they are frauds. They fixed the car enough for it to drive it to Cumberland mall, which google maps says is an 11 minute drive. Ive since been with out a car for about 2 months thanks to Braxton Automotive. They gave me back some of my money which was fair. Fair until I learned that they didn't even put in some of the parts they charged me for. They told me they put in a new thermostat & I was charged for it. But I found out the thermostat was not a new one or changed In summary I went from a $120 coolant change to spending close to $3,000. Don't risk it by taking your car to Braxton Automotive like I did
At Braxton Automotive, we pride ourselves on treating our customers with integrity and professionalism, and that is exactly what we did with BMW955. Unfortunately, BMW955 left out some important facts – specifically, the car he brought to us was a 17 year old car with 194,000 miles that he had recently purchased (and, therefore, he cannot have known whether it had overheated before).
When BMW955 originally brought his car to our shop, he simply requested a coolant flush (without disclosing to us that the “low coolant” light had been coming on). Seven days after the coolant flush, he returned the car to our shop with the “low coolant” light on and the radiator leaking coolant. Based on all the information we had at that time, we gave our honest professional opinion and recommended replacing the leaking radiator and aging thermostat. BMW955 approved the repairs and we replaced those parts – using all new parts as we had agreed to do. After a thorough test drive (a combination of in town and highway driving) during which everything functioned normally, we returned the car to BMW955. We explained that, older cars can have multiple problems that are not always apparent , we reasonably believed we had repaired the problem.
While we had the car in our possession we rolled the window down and it would not roll back up. While the window switch may have failed while we had the car in our possession, we did nothing to the window other than roll it down and, therefore, are not responsible for the window switch failing. In short, we cannot be responsible for the condition of a 17 year old/194,000 mile car.
BMW955 called us back two days later to say the vehicle was still overheating (and stated that he continued to drive the car despite the temperature gauge being in the “red,” thereby possibly causing further damage to the car). After getting the vehicle back in the shop and checking it over, we were now able to determine the car had an internally leaking head gasket, which was causing the overheating. As a result, he needed a new engine. Nothing we did broke the head gasket or caused it to leak. In the best case scenario, we would have caught the leaking head gasket a week earlier and before we had replaced the radiator and thermostat. However, there are times, despite our best professional efforts, we need more than one review of the car to correctly and fully diagnose it. This is particularly true of cars that are older and have a lot of miles or problems of an intermittent nature. In those rare circumstances, we try to work with our customers to fix the car with a fair financial resolution. In this case, even though we did nothing wrong, I agreed as a goodwill gesture on our part to return half of the money he spent on repairs (a resolution suggested by BMW955’s mother).
Thank you for taking the time to read our response.
Braxton Automotive Group Inc.
I was in the Market to buy a BMWfrom a small dealer. I called Braxton Automotive and Jeanne Cochran told me to come in an they would do a pre sales inspection. They saved me from making a $8,000 mistake. Jeanne and ther other employees at Braxton are professional, honest, and very competent. Shaye H.
We are glad we could provide you with the information you needed to make an educated decision regarding the purchase of the car. For anyone considering the purchase of a used vehicle, a pre-purchase inspection is ALWAYS a good idea and we would love to help you with it. Steven Braxton, Braxton Automotive Group, Inc.