Zerorez Atlanta - Atlanta, GA - Carpet & Upholstery Cleaning

Zerorez Atlanta

(678) 733-9883 View Website »

2625 Piedmont Road NortheastAtlanta, GA 30324

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Zerorez Atlanta - Atlanta, GA - Best Of 2015 - Kudzu.com Zerorez Atlanta - Atlanta, GA - Best Of 2015 - Kudzu.com Zerorez Atlanta - Atlanta, GA - Best Of 2014 - Kudzu.com Zerorez Atlanta - Atlanta, GA - Best Of 2014 - Kudzu.com Zerorez Atlanta - Atlanta, GA - Best Of 2013 - Kudzu.com Zerorez Atlanta - Atlanta, GA - Best Of 2013 - Kudzu.com

Business overview

Zerorez Atlanta - Atlanta, GA - Portrait

Zerorez Atlanta began a little over 11 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.

Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.

Zerorez has patented cleaning technology that has.. been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to Zerorez.

The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez. Go green with Zerorez!

Services Include: Carpet Cleaning, Upholstery Cleaning, Tile & Grout Cleaning, Hardwood Resurfacing, Air Duct Cleaning

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Specialized Cleaning

  • Allergen & Dust Removal
  • Flood & Water Clean-Up
  • Pet Stain & Odor
  • Spot Removal

Cleaning Methods

  • Child & Pet Safe
  • Fast Drying
  • Hypo-allergenic
  • Low Moisture
  • No-Residue Cleaning
  • Non-Toxic
  • Truck Mounted System

Carpet & Rug Types

  • Car Carpet
  • Drapery
  • Fine Fabrics
  • Oriental Rugs
  • Stain Resistant Carpet
  • Wool Carpet

Services

  • Carpet & Rug Protection
  • Carpet Repair
  • Commercial Cleaning
  • Estimates
  • General Cleaning
  • Pick Up & Delivery

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Credentials

*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award

Hours of Operation

  • MON
  • 7:00am
  • 7:00pm
  • TUE
  • 7:00am
  • 7:00pm
  • WED
  • 7:00am
  • 7:00pm
  • THU
  • 7:00am
  • 7:00pm
  • FRI
  • 7:00am
  • 7:00pm
  • SAT
  • 8:00am
  • 4:00pm
  • SUN

Payments Accepted

  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2004

Documents

[JPG] CRI Certification
[JPG] Green Logo
[JPG] Zerorez Logo
[PDF] Billboard
[JPG] Empowered Water

Languages Spoken

  • English
  • Spanish

Reviews

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Professional & Informative Tech out there, 5/04/2016

DePar, was on time and upbeat! He was very professional and informed me everything that was going on with my carpet and how much soap residue was left in my cqrpwt from previous cleaning jobs. My... carpet looked new and dried quickly, I strongly recommend DePar and Zerorez to clean carpet and ducts.in your. Rebecca J.

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Stephanie, 5/03/2016

Zerorez is top-notch, and I would recommend them to anyone. They cleaned our carpets, some furniture and took rugs off-site to be cleaned. It was very easy to get a (good) quote and make an... appointment. They were great about following up to confirm the appointment; and Jarvis (our technician) was on-time, very helpful and knowledgeable, courteous, thorough but speedy and extremely professional. Thank you, Zerorez!

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Videos & Photos

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Video (4 videos)

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Photos (19 photos)

  • Zerorez Atlanta - Atlanta, GA - Residential Technicians
  • Zerorez Atlanta - Atlanta, GA - Our Customer Service Reps
  • Zerorez Atlanta - Atlanta, GA - Our Hardwood cleaning guys
  • Zerorez Atlanta - Atlanta, GA - Our Commercial Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Our Rug Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - Zerorez Atlanta
  • Zerorez Atlanta - Atlanta, GA - Our Air Duct Cleaning Crew
  • Zerorez Atlanta - Atlanta, GA - General Manager and Owners, Craig, Patrick, and Steve
  • Zerorez Atlanta - Atlanta, GA - Zerorez Rug Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwood Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Hardwoods
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Truck
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning Van
  • Zerorez Atlanta - Atlanta, GA - Zerorez Duct Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Carpet Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Tile Cleaning
  • Zerorez Atlanta - Atlanta, GA - Zerorez Upholstery Cleaning


Residential Technicians

Linked Review

Zerorez Atlanta - Atlanta, GA -  cdbslk

Reviews: 2

Great Service - Floors Look Great!

The ZeroRez Rep, Aubrey was very professional and informative. The service was fast and the results were wonderful. House looks great!

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More Reviews

Zerorez Atlanta - Atlanta, GA -  beccajay

Reviews: 1

Professional & Informative Tech out there

DePar, was on time and upbeat! He was very professional and informed me everything that was going on with my carpet and how much soap residue was left in my cqrpwt from previous cleaning jobs. My carpet looked new and dried quickly, I strongly recommend DePar and Zerorez to clean carpet and ducts.in your. Rebecca J.

Project Details

Area Marietta, GA

Cost Less than $250

Date May 2016

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Zerorez Atlanta - Atlanta, GA -  Dotd1948

Reviews: 1

A Waste of Money

I was told that there would be 100% guarantee that pet odor would be removed from the room in question. This room was "cleaned" in 15 minutes tops. I had removed all the furniture so that it would be easy to get to every square inch of carpet which is not all that old. A good bit of the odor was along the line of the carpet and the baseboard which I did share with the workers. What was left behind was a strong chemical smell. After that dissipated I could still smell cat urine. The cat that had soiled that room was old and she had passed away prior & there are no other cats to contaminate the area. When called back one of the workers used a prod and determined that the carpet and pad were still wet and as a result they weren't responsible. In other words they were insinuating that the carpet had been recently soiled by another cat. That was just not the case. I mentioned that I could still smell the urine along the baseboard and carpet line and they told me that their machinery could not get down in that area. The company did not stand behind its guarantee. Going forward I would not use this company again as they did not do the job promised and that one room was quite expensive. I know that cat urine is one of the most difficult odors to remove from the carpet & pad but these folks guaranteed that they could get it out

Project Details

Carpet and pad to be cleaned in one small room

Area Marietta, GA

Cost Less than $250

Date March 2016

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Zerorez Atlanta replied on 5/03/2016

Thank you very much for your review. It is extremely important to us.
Iím sorry to hear about your cat passing.
I also apologize if we did not meet your expectations.
I have found your file and see that yes, only one room was serviced. We have a service minimum that is standard in the industry. For that, you received the cleaning, sanitizing, and the enzyme treatment which is normally $40-$90 per room depending on severity. For cleaning one room, 15-20 minutes is actually about the average time per room depending on the condition of the carpet. The original service was on March 11th. You filled out another survey in which we responded and set up a return visit which is actually what our warranty is. We have a 30 day warranty in that we will come back one more time within the 30 days to address any issue that derived from our initial cleaning. It does not cover anything new. On the return visit on April 5th., I do have pictures showing our moisture meter responding to moisture.
You stated that the odor is along the base boards. There is a very strong possibility that the odor is stemming from the baseboards themselves, and not the carpet.
I apologize for any misunderstanding, but we cannot guarantee 100% on getting odor out as much as we would like to. If you would like to discuss this further, please feel free to contact me at 770-242-1313, x 8005.
Thank you again for your review.
Rich - Client Service Manager

Zerorez Atlanta - Atlanta, GA -  stalbert

Reviews: 1

Stephanie

Zerorez is top-notch, and I would recommend them to anyone. They cleaned our carpets, some furniture and took rugs off-site to be cleaned. It was very easy to get a (good) quote and make an appointment. They were great about following up to confirm the appointment; and Jarvis (our technician) was on-time, very helpful and knowledgeable, courteous, thorough but speedy and extremely professional. Thank you, Zerorez!

Project Details

Area Dunwoody, GA

Cost $500 - $999

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  sdodgen

Reviews: 1

Exceeded my expectations

I had an appt for 8-10. My guy was there 8:45. Only took just over an hour. I was a little skeptical considering the wear on my carpet. I was blown away at the result. The carpet is like brand new now. I would definitely recommend them and use them again. The cost was exactly what I was quoted. I did three rooms and my closet

Project Details

Area Powder Springs, GA

Cost Less than $250

Date April 2016

Zerorez Atlanta - Atlanta, GA -
Zerorez Atlanta - Atlanta, GA -

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Zerorez Atlanta - Atlanta, GA -  bj0514

Reviews: 1

Zerorez review

Excellent experience. Will recommend Zerorez to friends and family. Eric, the technician that delivered the service was very professional, on time and wore shoe covers without being asked.

Project Details

Cost Less than $250

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  calex151

Reviews: 1

Carpet Cleaning

First time customer with Zerorez. It was a great experience. The technician was friendly, informative and professional. My over 20 year old carpet looks better than it has in years! Highly recommend them! Thanks!

Project Details

Zerorez carpet cleaning.

Area Stockbridge, GA

Cost $250 - $499

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  Mstevens5

Reviews: 1

Great experience

So happy with the outcome, I love that I don't smell chemicals in my house! Carpet looks amazing and tile is so clean! Great job Michael Pacheco!

Project Details

Full house of carpet and tile entry way! Pet treatment as well

Area Marietta, GA

Cost $500 - $999

Date April 2016

Zerorez Atlanta - Atlanta, GA -

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Zerorez Atlanta - Atlanta, GA -  Kgraff29

Reviews: 1

Admin

I used a coupon to have my carpets cleaned and got an appointment set up very quickly. The technician went above and beyond and cleaned an additional room for me. I am very pleased.

Project Details

Area Marietta, GA

Cost Less than $250

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Zerorez Atlanta - Atlanta, GA -  bobstuff1234

Reviews: 1

great results

Decided to use Zerorez after hearings multiple adds and at the recommendation of others. I was moving into a new house where some of the carpet was in rough shape. There were a lot of stains and the carpet had not been cleaned in years. After the Zerorez treatment , most of the carpet looked excellent. The many of the bad areas were completely gone. The great outcome means I can replace the worst areas at my convenience. Needless to say I was quite pleased.Thanks

Project Details

Cleaned 5 rooms and a bathroom of heavily soiled carpet after a home purchase.

Area Dunwoody, GA

Cost $250 - $499

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  Bsisson

Reviews: 1

Very Poor Customer Service

We have used this company several times this past year. Our latest experience was terrible. Had our sofa and carpet cleaned. Technician left a orange tent on carpet. They came back out but carpet still looks bad. Called back because you supposedly get a "30 day" warranty" however they seem to not want to honor that since they already came back once to fix the original issue. Mark and Thersa at the customer service center both have no skills when it comes to retaining a long term and loyal client. No service after sale!!!!!

Project Details

We have used this company several times this past year. Our latest experience was terrible. Had our sofa and carpet cleaned. Technician left a orange tent on carpet. They came back out but carpet still looks bad. Called back because you supposedly get a "30 day" warranty" however they seem to not want to honor that since they already came back once to fix the original issue. Mark and Thersa at the customer service center both have no skills when it comes to retaining a long term and loyal clien

Area Canton, GA

Cost $250 - $499

Date April 2016

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Zerorez Atlanta replied on 4/26/2016

Thank you very much for your review.
I thank for allowing us to be of service for you the previous times. I do apologize if we were not able to meet your expectations on this recent visit.
It is correct that we have a 30 day warranty in which we will come out one more time within the 30 days of the original service. In those times and this time, nothing has changed in our process. I apologize I do not know how the orange tint happened, but I am unaware of any of our products that would cause this. I tried to contact you yesterday and was unable to reach you, so I left a message. However, I did speak to your wife yesterday morning and explained I would be willing to go above protocol and have our technician come back one more time, to try and address your concern. We do have another appointment already set for 4/27/16, and I will have another technician there to see if we can turn this around for you. Iím sorry for any misunderstandings that both Mark and Theresa were trying to explain about our protocol. They, like everyone here, take immense pride in their customer service. I thank you again for your review, and look forward to being of service for you again.
Rich Ė Client Service Manager

Zerorez Atlanta - Atlanta, GA -  WDEAuise99

Reviews: 1

Fast, On Time and Professional

We received a call from Zerorez and their technician was here within 10 minutes. We had our entire house cleaned. In one room, we had some pet issues that were handled promptly. Hands down these guys are the best. Our pet issues, gone. Our carpets look fantastic. Immaculate job Zerorez. I would highly recommend Zerorez.

Project Details

Area Smyrna, GA

Cost $250 - $499

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  Huepper

Reviews: 1

Didn't Mind My Barking Dog

Zerorez came out yesterday to clean my carpets which were littered with stains due to a new pet in the family. This new pet did not like unfamiliar men with big equipment either and barked and growled at them the entire time. Both technicians were very gracious and felt my pain. They never once blinked an eye at the annoying dog the entire time. They cleaned my carpet amazingly, offered many options and helped me stay within my budget. I love Zerorez for all those reasons as well as the no residue left behind. That makes a big difference in keeping my carpets clean. Guess it's time to for dog training classes!

Project Details

Area Alpharetta, GA

Cost Less than $250

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  WilliamsFamily

Reviews: 3

Red clay...no problem!

Thank you Zerorez for a job well done! Our dogs had brought in red clay on a rainy day that I thought for sure had permanently stained our berbur carpet. Zerorez was able to treat and remove the stains and the carpet looks like NEW! If you are looking for a reliable, professional and service oriented carpet cleaner, you'll find it with Zerorez. They do so much more than just carpet cleaning, we are going to use them to restore our hardwood floors too!

Project Details

Area Alpharetta, GA

Cost Less than $250

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  Tiger1

Reviews: 5

Very Pleased with Results

Very pleased with the results of recent carpet cleaning. They cleaned three bedrooms, two hallways, family room, two sets of stairs, and a half basement all in 2.25 hours. The carpeted stairs were especially clean afterward. Tracked soil on the stairs was history. Minimal moisture left behind and dry time was within 12 hours. Service Rep (Shawn) was very professional and careful with doorways and furnishings. We will definitely use Zerorez again and will recommend them to our friends.

Project Details

Area Atlanta, GA

Cost $500 - $999

Date April 2016

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Zerorez Atlanta - Atlanta, GA -  Cneidi

Reviews: 1

The only cleaners I will use

I've used other carpet cleaners - people who were recommended by friends, a coupon I got in the mail... But now I'm a loyal ZeroRez customer, for over 5 years and going strong. I have low-quality beige carpeting in all of our living space (aside from kitchen and bathrooms). With 3 kids and a home full of guests, the carpet can show wear and tear and stain pretty quickly. ZeroRez cleans out all the stains and THE STAINS DON'T COME BACK. Scheduling a cleaning is so easy. I usually get the timeframe I want. The professionals call you 15-30 minutes before their arrival. Every technician we've had has been professional, courteous, and knowledgeable. The carpets dry within a few hours, and I can put everything back the same day. I recommend ZeroRez to friends and family all the time. I wish I had a before and after photo from the first time I used them.

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Zerorez Atlanta
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Residential Technicians