Zerorez of Atlanta Carpet & Upholstery Cleaning

Zerorez of Atlanta

(678) 733-9883 www.zerorezatlanta.com »

2625 Piedmont Road Northeast, #237Atlanta, GA 30324   map »

Business overview

zerorez began a little over 7 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.

zerorez is a pioneer in the cleaning industry. While many companies tout that they have green cleaning, no residue, or superior cleaning systems, few offer proof.

Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and.. cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.

zerorez has patented cleaning technology that has been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to zerorez.

The discount cleaners will offer you incredible deals, but you get what you pay for. All of our employees are top notch and yes, they are our employees not subcontractors. Our employees are uniformed and have clean backgrounds. Our vans are truck mounted with state of the art technology. We do not use portable equipment.

The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez.

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Specialized Cleaning

  • Allergen & Dust Removal
  • Flood & Water Clean-Up
  • Mildew Removal
  • Pet Stain & Odor
  • Spot Removal

Cleaning Methods

  • Child & Pet Safe
  • Fast Drying
  • Hypo-allergenic
  • Low Moisture
  • No-Residue Cleaning
  • Non-Toxic
  • Truck Mounted System

Carpet & Rug Types

  • Car Carpet
  • Cotton Carpets
  • Drapery
  • Fine Fabrics
  • Oriental Rugs
  • Silk Rugs
  • Stain Resistant Carpet
  • Wool Carpet

Services

  • Carpet & Rug Protection
  • Carpet Or Padding Installation
  • Carpet Repair
  • Carpet Stretching
  • Commercial Cleaning
  • Emergency Service
  • Equipment Rental
  • Estimates
  • General Cleaning
  • Leather Cleaning
  • Pick Up & Delivery
  • Surface Preparation

Kudzu's "Best Of" Winner

2012, 2013

Credentials

*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award

Hours of Operation

  • MON
  • 12:00am
  • 12:00pm
  • TUE
  • 12:00am
  • 12:00pm
  • WED
  • 12:00am
  • 12:00pm
  • THU
  • 12:00am
  • 12:00pm
  • FRI
  • 12:00am
  • 12:00pm
  • SAT
  • 12:00am
  • 12:00pm
  • SUN

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2004

Documents

[JPG] CRI Certification
[JPG] Green Logo
[JPG] Zerorez Logo
[PDF] Billboard
[JPG] Empowered Water

Green Credentials

EPA approved cleaning solution - Empowered Water

Languages Spoken

  • English
  • Spanish

Reviews

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Great Value for Service, 10/21/2014

Did a wonderful job on getting my carpets clean with great customer service. We will recommend them to family and friends.


They do what they say..., 10/11/2014

And they are punctual and courteous in picking up area rugs and ditto for their delivery. Timely communication during the entire process. Thanks. A company that delivers what it promises - in a... professional manner.

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Videos & Photos

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Video (1 video)

  • 2

Photos (13 photos)

  • 2012 Zerorez Atlanta Team
  • Zerorez Air Duct Cleaning
  • Zerorez Carpet Cleaning
  • Zerorez Cleaning Granite Countertops
  • Zerorez Granite Sealing
  • Zerorez Mattress Cleaning
  • Zerorez Mattress Cleaning
  • Zerorez Shower Cleaning
  • Zerorez Shower Cleaning
  • Zerorez Tile & Grout Cleaning
  • Zerorez Tile Cleaning
  • Zerorez Upholstery Cleaning
  • Zerorez Upholstery Cleaning

Deals & Coupons

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Linked Review

AnyAbodeREI

Reviews: 1

Outstanding Service

Get you carpet clean for the first time NOW!!!! I can't tell you enough of what a difference ZeroreZ made in my house. My carpets are cleaner than they ever were. And the service...excellent. I'm going to use ZeroreZ on all my properties in the future...the cost savings will be ginormous.

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More Reviews

Otis5879

Reviews: 1

Great Value for Service

Did a wonderful job on getting my carpets clean with great customer service. We will recommend them to family and friends.

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Goodnessa2000

Reviews: 1

RIP OFF BIG TIME!!! DON'T USE EVER!

You misrepresented yourself by telling potential customers you use a different technology to deep clean and leave no residue. However, you LIED! You use same equipment and my water. The job wasn't any better than those I have been using for 14 years. I regretted spending that much money on a LIE! A day after, the whole carpet looks so terrible with dots all over. The worst RISK I ever take. I will try my best to ensure I stop some people from ever using you. Very BAD EXPERIENCE INDEED!

Zerorez of Atlanta replied on 10-14-2014

I’m sorry that our patented technology wasn’t explained well during your cleaning experience but it is indeed unique. Basically, we use fresh water, add Sodium Chloride crystals (salt) and electricity to ionize the solution and create a high pH solution and a low pH solution. High pH (or high alkaline) solutions have strong cleaning and sanitizing characteristics. [Most household cleaners are high alkaline.] One of the unique things about empowered water is that while it is high on the alkaline scale and thus has very effective cleaning and sanitizing properties, it quickly (30 minutes or less) returns to a neutral state and thus no harmful chemicals or soaps--things that leave residues--are needed to clean. This technology has been applied in the beverage and poultry industries (both industries that need safe and residue-free cleaning / sanitizing). Our empowered water has been tested and cleaning efficacy validated by the professional testing laboratories in Dalton, GA, the premier testing lab in the nation for carpeting. A major benefit we have found from producing empowered water at the client's location is that it increases the efficacy of cleaning and sanitizing. For your reference, attached is a link that briefly explains the technology: http://www.zerorezatlanta.com/the-zerorez-difference . I wish that you had reached out to us regarding the results of your cleaning and your questions about this technology before posting. Nevertheless, our 30-day guarantee for your cleaning applies and we would like the opportunity to try and rectify this situation. Rich(Client Service Manager)

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ADKmission

Reviews: 1

They do what they say...

And they are punctual and courteous in picking up area rugs and ditto for their delivery. Timely communication during the entire process. Thanks. A company that delivers what it promises - in a professional manner.

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Zombies4Life65

Reviews: 1

Customer Service #1

Great service all around! The non evasive cleaning process and the superior customer service will keep us as customers for a long time!

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London

Reviews: 3

Efficient Carpet Cleaning

I was very pleased with the efficient service of Zerorez and technician Jared. He arrived as scheduled, explained the process and cleaning solution used cleaned my carpets better than any other company I have used.

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clee14

Reviews: 5

Carpet & Upholstery Cleaning

We have 3 dogs, so you can imagine how much we needed this cleaning. The booking process was quick and easy. The guy showed up to our house on time and was very friendly and informative. He was quick, yet thorough and walked through everything with me before he left. I will use them again in the future!

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GainesvilleGigi

Reviews: 1

Great Job

Showed up on time, very professional and polite, did a great job. Originally scheduled 4 rooms, but decided to do whole house. Carpet looked like new.

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babymomma2

Reviews: 2

Great Service

Jay arrived ontime (actually early and I was late). The service was great and all the stains are gone! The carpet looks awesome and was an awesome price! Thankz ZeroRez!

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bernlangrob

Reviews: 1

First time user

I could not believe how great my carpet looks after just one service with zerorez compared to other companies.

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sajacm41

Reviews: 1

Fantastic!

Not only did they show up on time, but Kerry did the best job cleaning our carpets that we've ever had! He was able to get stains out that I thought would never come out. He was courteous and worked hard. I will only use Zerorez in the future and recommend them to anyone needing carpet cleaning.

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MarkWhitworth01

Reviews: 1

Excellent Job

Trevor was very professional and did a great job on our carpets. We will definitely use Zerorz again.

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JessLATL

Reviews: 3

DO NOT USE!!!

DO NOT USE!!! Horrible Customer Service!!! I requested a simple cleaning for two area rugs. Big mistake!!! They stained a cream rug darker, and faded a darker rug in splotchy areas - ARGH!!!! They have ruined both (one of which was brand new). When confronted with the situation they are refusing to give me my money back (over $600!!!!) let alone pay for replacement rugs.

Zerorez of Atlanta replied on 10-08-2014

At Zerorez we have a rigorous documentation process to minimize differences between customer expectations and actual results such as the ones you describe above. Because rug dyes & fibers vary substantially from rug to rug and even within a rug, one of the steps in our process is to take before and after photographs for every rug. [Experience has taught us that people can remember rugs very differently from what was actually the case—even our own people.] We reviewed in detail the cleaning process for both of your rugs and the before and after photos.

The cream rug you refer to is clearly not darker (as you can see in the photos we sent you). Furthermore, the 2 stains were removed and the traffic area improved considerably. Additionally, the rug overall is slightly lighter. [Note however that despite all our customers who rave about how much lighter their rugs look after cleaning—we do not promise nor even expect all rugs and carpets to have a dramatic change in appearance after cleaning; we can only promise that they will be clean.]

The darker rug features a characteristic called “abrash” which is characterized by slight change in coloring across the rug. This rug also has varying color tones in the green background. These features are very common in rugs—but many owners don’t actually notice them until they have a reason to closely inspect (such as after a cleaning). The abrash and varying color tones are both clearly shown in the “before” pictures and match the “after” pictures. These always existed in this rug. Overall, this rug also has a clearly cleaner, brighter look due to removed soiling.

Our understanding is that despite photos and information confirming the descriptions above, you expect to either pay $0 for the service or expect us to pay you to replace your rugs. We’re sorry that your perception is that the rugs have been damaged in some way but based on the photos and a review of the processes used to clean your rugs, we don’t think that is an accurate or fair conclusion. We work very hard to provide an honest service to our clients and disagreements like these are rare. We are highly confident in the documentation and the process used. If you desire, we will gladly participate in a binding arbitration with a 3rd-party arbitrator. Please let us know if you would like to pursue this approach.

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dooley123

Reviews: 1

Great Service

We were impressed by the product, but especially impressed by the service. We called and set up an appointment with Zerorez. Jarvis, the technician, came exactly on time. He presented the options and did a fine job of cleaning our carpets.

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SueSue1

Reviews: 2

Good job...

delighted in the carpet cleaning with empowered water...a bit disappointed in the dry cleaning done to upholstery. Felt like I was being "sold up" on extra products...

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Goodwitch23

Reviews: 1

Nasty Carpet!

This is the second time I've used Zerorez. The first time, Zerorez cleaned a light beige carpet that was really dirty. The technician even suggested we replace the carpet, but we choose to clean it instead. I was beyond impressed with the results. This time, we have a home that we are trying to sell, and we wanted to avoid taking up the carpet, since it wasn't that old. Chris, the Zerorez tech, came in and expertly cleaned this nasty carpet, and it looks brand new! The carpet doesn't need to be replaced and we can sell it knowing that it looks its best. Chris showed up during the time frame that I was told her would (actually, the earlier side of the time frame). He was professional and efficient. I will definitely use Zerorez again and again!

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2012 Zerorez Atlanta Team