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Business overview

Frontpoint - Atlanta, GA - Portrait

Frontpoint does home security differently. By offering complete protection coupled with truly genuine and helpful service, Frontpoint gives customers everything they need and nothing they don’t. All Frontpoint customers get a personalized security solution designed to not only make them feel safe, but feel good, as well.

Every Frontpoint system comes with 100% wireless equipment and 100% cellular monitoring, for no extra charge. Cellular monitoring means a more reliable connection.. between the home and monitoring center, and wireless means no lines for burglars to cut. Frontpoint also works with you to ensure that every system is customized to fit every customer’s unique home and lifestyle needs. Frontpoint systems are also refreshingly simple, allowing for customers to set up, move or expand systems on their own, at any time.

In addition to intrusion, all Frontpoint monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, advanced technology such as remote online access, free mobile apps keep customers in touch and in control at all times, no matter where they are. When consumers compare Frontpoint to the competition, it’s easy to see just what makes them stand out.



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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Features & Systems

  • 24-Hour Monitoring
  • Burglar Alarms
  • Home Security Systems
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Credentials

BBB Accreditation. TRUSTe Certified. Top Ten REVIEWS Gold Award 2013.

Hours of Operation

  • MON
  • 8:00am
  • 11:00pm
  • TUE
  • 8:00am
  • 11:00pm
  • WED
  • 8:00am
  • 11:00pm
  • THU
  • 8:00am
  • 11:00pm
  • FRI
  • 8:00am
  • 11:00pm
  • SAT
  • 10:00am
  • 6:00pm
  • SUN
  • 10:00am
  • 6:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Visa

Year Established

2007

Languages Spoken

  • English

Reviews

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great system, 11/26/2015

i love this system because of the ease of use, the synchronicity with the app and it's mobility/cell service set up.


;Great, 11/25/2015

I first purchased my first system 1 yr ago and have since added a 2nd system to a second house I own and have installed a third system at my brothers house and installing a fourth system at my... daughters this weekend. This is a sure sign of confidence in Frontpoint. I was with another company for 15 years before changing and there is no comparison to the quality of service, and the friendly people on the other end of the phone. They are easy to work with and very helpful and patient in setting up your system to meet your needs and expectations. All of the above houses were covered with security systems from another company that failed to meet expectation of a quality monitoring company. At this point Frontpoint has met and exceeded what they advertised. Great Company

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Videos & Photos

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Photos (6 photos)

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Linked Review

Frontpoint - Atlanta, GA -  Vaetix

Reviews: 1

Top-Tier Service at a GREAT Price!

I was skeptical of going with an alarm company I randomly found on Angie's List top-rated providers, instead of one of the "big boys" I've always heard of. But I'm SO GLAD I did. FrontPoint's technology, products, and service are absolutely top-notch - all at a price you can't beat!

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Frontpoint replied on 8/28/2013

It's great you did your research before choosing FrontPoint, as it's something we certainly recommend to everyone before choosing an alarm company to protect your home. Thank you for sharing your experience, and we are happy to have you as a member of the FrontPoint Family!


More Reviews

Frontpoint - Atlanta, GA -  MrMlee5

Reviews: 1

FrontPoint

The system works much better than I expected and the customer service is great. Only once in the past year have I not had a "live" person answer the phone when I had a technical question for support and even that time I received an email reply in only minutes.

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Frontpoint replied on 7/25/2013

We are real people making sure you home is properly protected. We are proud to have you as part of the FrontPoint Family, and don't hesitate to let us know if you ever have any questions!

Frontpoint - Atlanta, GA -  strattera

Reviews: 1

the only residential security system I recommend

and I'm about to order a system for my medical office.They were easy to deal with from the beginning.You the customer make the choices and control the price, install it and they will back you up and reassure you that everything runs smoothly.I control my system on my phone.Forget all other companies and buy this system; you will not be disappointed.

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Frontpoint replied on 7/25/2013

To make it even easier for you when you get your new system, both systems can be linked within your smartphone app and website to easily monitor both your home and office! We are happy to have you as part of the FrontPoint Family, and thank you for the great recommendation.

Frontpoint - Atlanta, GA -  Michael_73

Reviews: 1

A great customer service

I had previously subscribed to alarm monitoring with ADT and was not really excited about their customer service. The Customer service at Frontpoint Security so far has proved itself very fast and responsive. Set up was a breeze and even when I called after to ask a few questions, everything was handled with care. System works perfectly, can monitor from my phone and check events from online website.

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Frontpoint replied on 7/25/2013

Isnt your smartphone app awesome? Being able to have complete control of your home directly from the palm of your hand really brings your security system into the 21st century. Thank you for letting everyone know about your experience, and we look forward to monitoring your home as a member of the FrontPoint Family for years to come.

Frontpoint - Atlanta, GA -  Jhaulsee

Reviews: 1

Best of the best!

We selected Front Point because of great online reviews, and we're sure glad we did. Our Front Point consultant was very helpful, making sure we only bought the equipment we needed for our home & woodworking shop. The equipment was easy to set-up, the instruction books are easy to understand and the folks at Front Point are always eager to answer any questions. The best part is that Front Point is cellular, so you have security even if the electric is off. You won't regret going with Front Point!

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Frontpoint replied on 7/25/2013

You are correct, not only is 100% cellular monitoring more convenient, its a lot safer! Your wireless system continues to be monitored for at least 24-hours after a power outage, and you can be notified immediately if you lose power with our interactive notifications. Thank you for taking the time to share your experience, and we are happy to have you as part of the FrontPoint Family.

Frontpoint - Atlanta, GA -  docbpd

Reviews: 1

Hidden gem in security monitoring

We went with Frontpoint because of their cellular monitoring - we felt more secure knowing someone couldn't cut the line. The equipment was very easy to install and the customer service is excellent. I felt safe the entire year my husband was deployed. The only issue we had was that my remote stopped working well after about a year which I reported in a customer service survey. That day I received a call from a manager who personally took it upon himself to fix the issue.

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Frontpoint replied on 7/25/2013

Thank you for sharing your story, and its great to read we were able to quickly take care of that keychain remote for you! We are always striving to make the best experience for each member of the FrontPoint Family, and we couldnt be happier to bring peace of mind to your household. Dont hesitate to let us know if you ever have any questions!

Frontpoint - Atlanta, GA -  Angelsrhere

Reviews: 1

Excellent All Around

Their security system is great from the low monthly price to the easy install. Sensors work perfect.

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Frontpoint replied on 7/25/2013

Glad everything has been going well, and don't hesitate to let us know if you ever have any questions. Welcome to the FrontPoint Family!

Frontpoint - Atlanta, GA -  jingfua

Reviews: 1

Quick in response

They never missed an alarm signal. Always call to confirm right away. I am very satisfied. Recommendation.

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Frontpoint replied on 7/24/2013

Thank you for the recommendation! Don't hesitate to let us know if you ever have any questions, and we are happy to have you as part of the FrontPoint Family.

Frontpoint - Atlanta, GA -  kathnh

Reviews: 1

Wireless technology sold us on FrontPoint

We have a vacation home where we maintain power, but no phone or Internet services. FrontPoint uses cell phone technology, so I don't need to pay for Internet or phone to have really good security monitoring. We ordered the kit online, received a follow up call, great personal assistance when we were installing and testing, and the system has worked seamlessly. We were particularly pleased to know that the monitoring is backed up by ADT. We recommend FrontPoint to all our friends without reservation.

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Frontpoint replied on 7/23/2013

You couldnt be more correct; not only is 100% cellular monitoring a lot more convenient, it is significantly more secure as well! We are happy everything has been going well, and please let us know if you ever have any questions about your system.

Thank you for sharing your experience, and welcome to the FrontPoint Family!

Frontpoint - Atlanta, GA -  achoselton

Reviews: 1

Safety

After our house was broken into, a couple of years ago, I started looking for a security system. Because we are renteres there were few options out there for us. I was VERY happy to find one that would help us, as renters, and also with GREAT customer service.

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Frontpoint replied on 7/23/2013

Its terrible to hear about what lead you to get a security system, and we couldnt be more honored that you decided on us to protect your home going forward. Welcome to the FrontPoint Family, and please let us know if you ever have any questions!

Frontpoint - Atlanta, GA -  azyoungbloods

Reviews: 1

Good value for home security

Frontpoint's initial costs were much lower than the competition, installation was easy (did it myself in less that 1 hour). I like that it's all wireless - no running wires. Service has been great.

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Frontpoint replied on 7/23/2013

Its great to read your set up went well, and you have been enjoying the service since. Dont hesitate to reach out to our Support Team should a question ever come up, and welcome to the FrontPoint Family!

Frontpoint - Atlanta, GA -  MariaTe

Reviews: 1

The Best Customer Service in this country!!

If every single company, corporation, utility company would have the customer services, and the excellent availability to reach an expert, this would be a better place to live. The best in quality, value and service ever!!!

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Frontpoint replied on 7/23/2013

When we started FrontPoint, we wanted to set the standard for what customer service should be. Glad everything has been going well, and welcome to the FrontPoint Family! Please let us know if you ever have any questions.

Frontpoint - Atlanta, GA -  BettyGB2

Reviews: 1

Great service and pricing! 5 stars for Front Point

I have had Front Points security monitoring service for almost 2 years and absolutely love it. The ease of adding additional monitoring devices is amazing. FP is also a tremendous value. I highly recommend!

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Frontpoint replied on 7/23/2013

Thank you for the great recommendation, and we are glad everything has been going well. Don't hesitate to let us know if you ever have any questions, and we are happy to have you as a part of the FrontPoint family!

Frontpoint - Atlanta, GA -  mkkmc49

Reviews: 1

great service

My place was burglarized in May 2011. It was really traumatic experience. I quickly did some research on alarm systems through BBB and word of mouth recommendations. My friend suggested Front Point Security and saw that it's highly ranked on BBB (A+ I think) and the cost was very affordable, easy to install, can control the system using my cell phone, etc. I highly recommend it. Too bad I didn't have it prior to the burglary but I feel safer now. Please get it sooner than later!! Don't make the same mistake (over $30,000 worth of goods were stolen)that I made thinking it'll never happen to me. Guess what, it did!!! I'm just glad they didn't harm my pets who worth more than anything I possess in my house. Highly recommend Front Point Security!!!

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Frontpoint replied on 7/23/2013

We are truly sorry about the events that lead you to getting a security system. No one should ever have to experience an event such as that, but rest assured, we are making sure it never happens again. We are honored that you chose us to monitor your home, and dont hesitate to let us know if you ever have a question or concern.

Welcome to the FrontPoint Family, and thank you for sharing your experience with everyone!

Frontpoint - Atlanta, GA -  rockinrob2013

Reviews: 1

Peace of Mind and THEN SOME!

While making my final decision as to WHOM I was going to give me the P.O.M. I was looking for, I came across FRONTPOINT by talking to some friends about what they used for security on their home. Well, let me say FP is BEYOND top notch! Between FP and the easy user interface for your mobile phone and other devices, keeps you at 1st hand to what is going on when you are absent from your domain. You're gonna LOVE these folks, I guarantee it! Thanks FrontPoint, for always being there and protecting my property.

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Frontpoint replied on 7/22/2013

And we are honored that you chose us to deliver that peace of mind. Thank you for the kind words, and welcome to the FrontPoint Family! Let us know if you ever have any questions, as we are here to make sure you and your home are taken care of.

Frontpoint - Atlanta, GA -  SNoller

Reviews: 1

Amazing customer service

I've never experienced such amazing customer service. Arin was knowledgeable, helpful & pleasant to talk to. We'll be FrontPoint customers for life.

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Frontpoint replied on 7/22/2013

And we will always be here to protect your home! We will make sure Arin gets the kind words, and welcome to the FrontPoint Family.

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