Reliable Heating Air Plumbing & Electric Appliance Rental & Repair Services

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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wonderful, 9/12/2014

We have used them a couple of times for plumbing and once for heating and air. Each was professional, knowledgeable, and friendly. They are always willing to go the extra mile while not charging for... more than you agree to. Thanks to Thomas.

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Great Service dispite wait time, 9/10/2014

Taylor Dean and Victor Croft did a fantastic job installing my tank. They were very thorough and gave me a wealth of information on the maintenance. Their night was late (after 12 midnight), but... they did their work with pride and a smile.

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Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

djlevy_62

Reviews: 1

Once again, Reliable has done a great job!

This is my second review within a month. Just so happened that a few weeks after my new A/C and furnace were installed, my hot water heater finally gave out after 29 years! I didn't give second thought to calling Reliable again as I knew the job would be done right. They installed the new hot water heater quickly, professionally, and at a competitive price as they did with my previous install. They were even able to install the same day which was great as the old one was starting to leak. Master Plumber Michael Barber and his assistant techs Jesse, and Justin did a great job and had it done in less time than they originally promised. From arrival to hot water was less than 2 hours. Thanks again also to staff members Margie and Amanda who made it a smooth process!

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More Reviews

hwowoodstock

Reviews: 1

wonderful

We have used them a couple of times for plumbing and once for heating and air. Each was professional, knowledgeable, and friendly. They are always willing to go the extra mile while not charging for more than you agree to. Thanks to Thomas.

  • Overall
  • Quality
  • Service
  • Value

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jocasio

Reviews: 1

Great Service dispite wait time

Taylor Dean and Victor Croft did a fantastic job installing my tank. They were very thorough and gave me a wealth of information on the maintenance. Their night was late (after 12 midnight), but they did their work with pride and a smile.

  • Overall
  • Quality
  • Service
  • Value

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SaturnDW

Reviews: 1

Reliable

Good to have picked a well led company that lives up to its name, and holds standard above and beyond customer expectation in all aspects and levels of contact. I am quite happy with both the service and product received, and would no doubt return. (5-stars)

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MorrisL

Reviews: 2

Attic sealing and insulation

Fantastic job! Blain Graham, Glen Allen and MIchael Rogers were all very professional and efficient! They were upfront about the charges, and everything went smoothly. Would use them again for sure!

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casey35

Reviews: 1

Follow up to service call

Upstairs unit stopped working on Saturday night. Called the helpline Sunday morning and they had Freddie Scott at my house by 2:30 Sunday afternoon. He diagnosed the problem, ordered the part and indicated that the office would call to schedule a time to install the part. Very professional, very prompt and a good representative for the company.

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sdishman

Reviews: 2

Two visits, two very different experiences

Paid a $90 service charge for the gentleman to do nothing more than come out and tell us to replace both units. He didn't stay more than 10 minutes, and whenever my wife tried to ask questions, he repeatedly dismissed her for being a woman and said that he wished her husband was there so he could discuss it with him instead. He said that he would provide a detailed report, but that report was merely a 1-line summary that said "replace the units". I expect a little more attention and a whole lot more courtesy from a service call. UPDATE: After writing this review, we were contacted by the company because they wished to make things right. A new senior serviceman was sent out (at no charge) and he did a fantastic, thorough, professional job. He answered all of my wife's questions and was able to extend the life of our units without much additional cost. At this point, I'm inclined to believe that our first experience was merely with a bad serviceman and was not indicative of the entire company.

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gmcarlto52

Reviews: 1

Outstanding Service

I called Reliable because our downstairs A/C stopped working. Henry Lawrence arrived promptly on the day scheduled and was able to quickly resolve the issue. Henry was very courteous and professional. Outstanding job. I will definitely be using Reliable in the future.

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ThePero

Reviews: 1

Gathers your information and never calls back

Several times during the last 6 months I have filled out a sheet of paper inside the Lowes store in Marietta Georgia for a man claiming to represent Reliable Heating and Air. The paper indicates that I need a quote for the replacement of a furnace and air conditioning unit. I have received -0- calls for a quote and once I chatted online with a representative and I still never got a quote. I have called several times and the phone went unanswered. I'm assuming the representative at Lowes is genuine but what has happened to my contact information? I have since contracted with another company and had my heating and cooling system replaced.

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TPostell2014

Reviews: 1

Excellent Service!!!

Today was our first day joining the Relaiable Heating Air family. We were blessed to have been giving great service by Michael Cagle, Michael Purkey, and Jeremy McClain. The air is blowing very strong and cool. Thanks a lot guys for your servicing my family & I today.

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Rxp2004

Reviews: 1

Extremely Disappointed following up...

Tammi at the service center was very understanding of my situation and scheduled Timothy Pomella to take a second look at my unit. He shared with me that he reviewed and was apprehensive about taking the service call. We talked and he sympathized with my situation. He noticed my system was low on freon. He made a call and explained my situation for a complimentary service approval. Two hours later (couple of pounds of freon, capacitor, & batteries), my system was up in running and restored to its pre-inspection condition. Overall, I think Reliable is a good company that works hard to please its customers as evidenced with Timothy. He went above and beyond and most certainly deserves recognition from the higher ups who read this attaboy. I'm glad my system is functioning, but am concerned that the maintenance was not properly performed because Timothy identified a number of obvious things that should've been easily detected by Wayne. Tim just inspected the outside unit, which leaves concern about the evaporator. Maintenance money well spent?... not so sure, but I am happy that Reliable made it right. Super thanks to Timothy... keep up the good work and continue to make your company shine.

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MJChase

Reviews: 1

Not just a replacement for my old HVAC system.

My house needed more. There were a few locations that were cold or hot depending on the season. Lee did a fantastic job to recommend a larger supply line and extra returns to solve the problem. Raul, Harold, Ray, and Frankie installed the system to perfection. This company solves your problems and does more than just sell you a replacement for what you already have. We could have just bought a larger unit from the other guys, but then we would have had the same problem.

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pbboyd

Reviews: 1

Great service

My wife and I purchased an HVAC maintenance plan from Reliable for the house we had just bought. The system was pretty old when we moved in so we figured some maintenance was in order. Our technician, Keith Jones (or KJ as he is known), arrived on time. He introduced himself with a firm handshake and went to work. He did a thorough job on our old systems explaining what maintenance was needed and giving tips on how to improve our AC performance as he went. All in all very courteous and careful around our home. When he went into the attic to check the furnace he took the precaution of laying a towel down on the newly re-finished floors before lowering the attic stairs. The quality of service we received re-affirmed our decision to go with Reliable for HVAC maintenance.

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ndouthat

Reviews: 1

duct cleaning

We had a great experience with reliable. Cody and Matt cleaned our ducts this morning. They were on time, courteous, and professional. They repaired one of our ducts and went above and beyond expectations. I'd recommend them for sure.

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Machouse195

Reviews: 1

Awesome company and techs

Reliable Heating Air Plumbing &Electric is a wonderful company. Very trustworthy. Evan is an awesome tech and took his time to make sure our system was perfect. Thank you very much!!! I definitely made the right choice with Reliable.

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lauralaura

Reviews: 2

Professional, Responsive and Reasonably Priced

Our furnace went kaput during one of the hottest weeks this summer and we got quotes from several vendors. Our salesperson Ted was friendly and responsive and gave us a great quote. The installers Randy and Andrew were very professional, efficient and kept me informed throughout the process. Working with Reliable was about as painless as it could be without AC during a hot spell in Atlanta. I look forward to working with them on our ongoing maintenance. Even the people who answer the phone are on the ball. A refreshing change from our former HVAC company.

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Videos

Photos

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Dan and Daniel Jape