Amazon Cleaning Services

(770) 906-4001 www.amazoncleaning.net

5212 Laurel Bridge Drive SESmyrna, GA 30082 map »

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Business overview

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Gwinnett County
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • Midtown
  • Norcross
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • Stockbridge
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
  • West End
  • Woodstock
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Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Green Credentials

We provide green cleaning chemicals free of charge upon request.

Reviews

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Consistently Excellent!, 8/21/2014

Shows up on time every visit, if there are any issues there is great communication from the office. We have been using them for a year now and they consistently clean our home well and it feels like... I'm coming home to a hotel!

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The worst customer service EVER, 8/20/2014

RUDE, CONDESCENDING, and DISAPPOINTING front office!! I will gladly spend my hard earned $ elswhere!

Linked Review

seaforth63

Reviews: 1

Absolutely fantastic! Highly recommended!

Amazon Cleaning is absolutely fantastic. We tried the "big name" franchise cleaning companies before. Oh, well. Nothing but bad service and high prices. But Amazon Cleaning is really great, the cleaning quality is excellent!!! Highly recommended.

Amazon Cleaning Services replied on 07-15-2014

Anything we can do to better serve! We have a real time customer hot line staffed 8AM to 4PM so give us a shout if we can change up a scheduled visit date or any added rooms or services. We offer interior fridge, oven and window cleaning anytime as well. These tend to stay clean for quite a while so please zip us an email or phone call and we are always happy to add those in per request.

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kirkbauer

Reviews: 2

Consistently Excellent!

Shows up on time every visit, if there are any issues there is great communication from the office. We have been using them for a year now and they consistently clean our home well and it feels like I'm coming home to a hotel!

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FrustratedCustomer92

Reviews: 1

The worst customer service EVER

RUDE, CONDESCENDING, and DISAPPOINTING front office!! I will gladly spend my hard earned $ elswhere!

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jjordan895

Reviews: 1

Great Service

I have been a customer of Amazon for a number of years. They continue to impress me week after week. They are not the first cleaning company I ever used but they will likely be the last. Everything from being prompt, to their competitive rates, to all cleaning services, to their friendly attitude is the best. I highly recommend Amazon!

Amazon Cleaning Services replied on 07-15-2014

Thanks for the kind words! We perform several hundreds of assignments each week with a very high level of satisfaction and consistency! In addition, we staff our customer service hot line so most often there is direct access for any requests or rescheduling. Please give us a shout if we can ever better serve as well!

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Egendron

Reviews: 1

Trustworthy, reliable, and professional.

We chose Amazon because they offer "green cleaning" with no extra charge. Crew is always on time and professional and my house always looks great. The service is not cheap, but you get what you pay for.

Amazon Cleaning Services replied on 07-15-2014

Absolutely! We offer the flexibility to go with Green Cleaning or Regular for our visits. In addition in order to have the best fit, we are always open for skipping certain rooms and just adding them in per request i.e. guest bedrooms or basement. In addition we do not require long term contracts so folks can pick an interval that works for them and adjust that interval if needed, no worries!

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soshnock

Reviews: 2

Love Tuesdays

I love coming home on Tuesdays. Amazon Cleaning Service has been there and my house is spotless! My crew is prompt, courteous, friendly and just plain good at their job. I have never had a complaint about their cleaning in fact they surpass what I expect. I love Amazon Cleaning and I love my cleaning crew!

Amazon Cleaning Services replied on 07-15-2014

Thanks for the kind words! We do have a 24 hour service guarantee and a managerial team who check on the work to ensure total satisfaction. We also send the same 2 person team out for each and every visit so we can get into a dependable route. Please give us a shout if we can ever better serve!

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Rdriggars24

Reviews: 1

Excellent service!

I love Amazon Cleaning! The same two people come every month, and are so sweet, courteous, & thorough. I really appreciate the reminders they send before the come, as I'm a new mom and don't remember things as well as I used to ;-). They were recommended to me by a friend, and I would do the same!

Amazon Cleaning Services replied on 07-15-2014

Anything we can do to better serve! We have a real time customer hot line staffed 8AM to 4PM so give us a shout if we can change up a scheduled visit date or any added rooms or services. We offer interior fridge, oven and window cleaning anytime as well. These tend to stay clean for quite a while so please zip us an email or phone call and we are always happy to add those in per request.

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  • Quality
  • Service
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kmkerley

Reviews: 1

Exceptional cleaning services!

It is so nice to come home to a sparkling house! Amazon cleaning comes every other week to clean my home. They are always prompt, professional, and detail oriented. I have been more than satisfied with their services every time they clean my house. Amazon cleaning has been flexible when I have needed to change the day and time of a cleaning. I feel so fortunate to have found a company that I can trust and depend on. Thanks Amazon Cleaning Services!

Amazon Cleaning Services replied on 07-15-2014

Thanks for the kind words! We do have a 24 hour service guarantee and a managerial team who check on the work to ensure total satisfaction. We also send the same 2 person team out for each and every visit so we can get into a dependable route. Please give us a shout if we can ever better serve!

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rew7777

Reviews: 2

Great Cleaning Service

Been using Amazon Cleaning for over a year and everything is great! Always on time, very friendly, and everything is always cleaned correctly. Use and you will be very happy!

Amazon Cleaning Services replied on 07-15-2014

We sure do appreciate the kind words. As we are guests in your home, please give us a shout if we can ever better serve!

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KellyMcH82

Reviews: 1

Great at cleaning pet fur

I've used Amazon Cleaning every other week since the end of 2011. I hired them after trying several different companies, but was displeased with the cleanliness of my floors. My pets shed a ton, so getting pet fur cleaned up is my highest priority. Another thing that is great about this company is the ability to change my cleaning day if I have company or a party. Since they have multiple crews, there has always been another crew available if I need to reschedule my cleaning and my crew isn't available. Overall, I highly recommend this company.

Amazon Cleaning Services replied on 07-15-2014

Excellent! Yes we have a bunch of different chemicals to choose from for you cleanings. In addition we have a very detailed job ticketing system in place so that your crew knows exactly what is the best presentation to strive for. The door is always open for any tweaks or suggestions as well. We send the same 2 person crew for each visit so we can foster great chemistry and long term dependability.

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Wesleyb9799

Reviews: 1

Unprofessional

Cleaners were good with one issue (no one is perfect). Two days before Christmas, they decided to open the door to someone knocking on the door...my wife was not pleased. 3 months later I wanted them back so I scheduled a day for them to come out. They never showed up and no call. I called them and was called and had a story about someone dying and they would not be able to service our area for 6-8 months. I am not giving a bad review because of the canceled service, i am giving it because i was treated like an idiot and i had to contact them to get some kind of answer. I emailed them to get a better explication and was emailed a "Cease and Desist" order. Give me a break..."harassment" because i wanted to see why no one showed up to my house when i had a scheduled cleaning is ridiculous. I called and left a massage and emailed you when you(someone) called me back with that crazy story. Go with another company who WANTS the business...this guy is a joke.

Amazon Cleaning Services replied on 07-15-2014

We sure do appreciate the feedback. In this instance, with the most respect possible there are some key facts missing. We do reserve the right to refuse service if the client is verbally abusive to home office or crew, in this case both. We received some rather unprofessional correspondence so we felt it was best to not to continue the relationship as the safety and morale of both our crews, our office and our clients are our top priority. We apologize if this is upsetting but it is a standard that almost any other business would adhere to.

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mollybright

Reviews: 6

Have used them for over 2 years

They are not perfect, but the best cleaners we have found. Have used for over 2 years without any problems.

Amazon Cleaning Services replied on 07-15-2014

We will be the first to admit that we first go for quality before speed. For that reason we do require an agreement heading into the relationship that our crews are able to receive guaranteed access for first of the day or our 2nd of the day window. Over time, we have learned that quality first is the best approach because it allows for our valued clients to add in additional requests such as interior fridge, oven and/or basement cleanings per request.

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jdkendrick08

Reviews: 1

Best Cleaning Service in the Atlanta Area!

We have never had our house cleaned by a cleaning company and have heard a mix of bad and good stories from friends having their houses cleaned so really was a little hesitant. However, Amazon Cleaning Services was wonderful! They were on time and did an absolutely terrific job being very thorough from cleaning all the ceiling fans all the way down to cleaning the baseboards. I would certainly recommend them to my family and friends and will definitely be calling them again soon to schedule bi-weekly house cleanings.

Amazon Cleaning Services replied on 07-15-2014

Yes this is a very good point! Most of our operations are weekly, every 2 week or 4 week rotations. In order to prevent double booking for our folks who have us come out every 3 weeks we do follow a protocol of notification and adjusting the service date Mon, Tues or Wed to allow for plenty of time to clean. We will always go for quality by not over booking and we are thankful of the professionalism by our valued clients to help make this possible.

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PeachyK

Reviews: 9

Depends on your crew

I love love love this company. Jerry is awesome to deal with. Fair and honest. I just hate when my crew changes, which isn't too often. They do good work, kind of pricey, but they show up and do the job right. And that's what I need. Definitely recommend this business!

Amazon Cleaning Services replied on 07-15-2014

We have each 2 person team double check their work in detail before they leave each assignment. Our strength will be quality and consistency and our admitted weakness is one time arrival for 2nd of the day. Because we leave the option open to add basements and additional assignments, we instruct the crews to go for quality first at all costs and not rush to their 2nd assignment. So once we are there, you got us!

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kpereira

Reviews: 1

Amazon Cleaning.....FANTASTIC!

Amazing deep cleaning; they cleaned absolutely everything! In addition to a fantastic cleaning job they are also extremely nice and professional. They have superb service and I highly recommend them!

Amazon Cleaning Services replied on 07-15-2014

Thanks for the kind words! We perform several hundreds of assignments each week with a very high level of satisfaction and consistency! In addition, we staff our customer service hot line so most often there is direct access for any requests or rescheduling. Please give us a shout if we can ever better serve as well!

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  • Quality
  • Service
  • Value

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