Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Connor Morris HVAC service, 12/19/2014

Connor Morris of Reliable Heating & Air serviced my HVAC system. I was impressed by his customer service and attention to the details. Great Job.


Best in USA, 12/19/2014

Great company. Will refer all friends and family!! on time polite and very respectful to my home. 100% satisfied.

Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

tcshadow

Reviews: 1

Just another contractor

Hiring Reliable for HVAC, Plumbing and Electric works to finish the basement was a good idea until we found out that they don't communicate each other well. Not just among different departments, but within individual dept. Make a long unhappy story short, we're disappointed that we ended up hiring just another typical stereo type contractors again to finish the basement. Especially, the management in Electric department was very unprofessional to handle the discrepancies. Coupon from circular was not honored as advertised. Oh, I forgot to charge the cost of repairing the wall when an electrician broke the wall while he install the outlet cover on July 1st. Dan, can we get it paid or too late? For HVAC and Plumbing, they did "OK". Worked very hard to repair the problems, but a lot of them should not have happened from the beginning. Dan, please feel free to call us if you concern. We will be happy to talk to you. 770-218-7364.

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More Reviews

repairs2015

Reviews: 1

Connor Morris HVAC service

Connor Morris of Reliable Heating & Air serviced my HVAC system. I was impressed by his customer service and attention to the details. Great Job.

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BigTex67

Reviews: 3

Best in USA

Great company. Will refer all friends and family!! on time polite and very respectful to my home. 100% satisfied.

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KK246824

Reviews: 1

RIP OFF AND SCAM

I had a valve replaced that cost no more than $70.00 with approximately 40 minutes work. The charge was $468.00. Yes, Reliable is the best at ripping people off.

Reliable Heating Air Plumbing & Electric replied on 12-19-2014

I do not know what valve you are speaking about you purchased since Kudzu does not give us your name, but I assume it may be a gas control valve for your furnace. We do not have many complaints about out pricing, but when we do, normally it is after we completed a repair and your heat or air is working fine again and a customer will go on the internet and try and see what the raw cost of a particular part is. The cost of a part purchased from our company is not just the price one would pay for the part off the internet since service companies today are use “flat rate” pricing. The cost of the total repair includes the cost of a knowledge technician driving to your home to diagnoses the problem with your unit and figure out why it does not operate. Our cost structure at Reliable is $50.00 per hour per man and this includes, gas, oil, wear & tear on vehicle, labor cost of tech, car insurance and workers comp. We have the knowledge of what is wrong with the system just like a doctor knows why you are sick and charges you for that knowledge. We stock the valve and most importantly, Reliable provides a warranty on the part which in today’s world is important as many new parts fail in a few years and the internet offers no warranty. Sometimes people find a part on the internet and it is cheaper than we pay at a normal supply house. This is sometimes due to the part on the internet being of lower grade or quality and sometimes it is an old part that is obsolete and has been replaced by a newer model. Regardless, just like all products today, the internet may be the cheapest route to acquire anything, but with shipping, waiting on the part to arrive and warranty concerns, it is never the right way to buy heating parts. Our price also includes the actual labor for the tech to install the parts which is this case is normally close to an hour. So when it is all said and done, Reliable earns a net profit of 6% or $28.08 on a sale of $468.00 and I will not apologize to any customer for this profit margin as we all work long, hard hours to accomplish this. Unless you have operated a business before, it is hard to look at a transaction in the bigger picture, sometimes focusing on only a small part of the entire process, the cost of goods sold. Thank you for your business and I am extremely happy your house will be warm and comfortable this holiday season, Dan Jape, owner. Call me on my cell at 404 626-2344 if you would like to discuss this repair further.

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BarbiMT

Reviews: 2

Reliable just as their name implies

We needed help with our electrical system. Wesley from Reliable arrived and quickly fixed one problem and found the second. He very precisely replaced an in floor outlet and helped us to arrange the cords so that the cords would not get damaged. We are indeed grateful for his care and expertise in working with us. PS: He is a good teacher

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chynes

Reviews: 1

electrical work

Travis and Eric did a wonderful job--very careful and answered all of my questions. We had several outlets and switches fixed as well as a whole-house circuit breaker added. We had them do estimates on a couple of other projects we want done. They were neat, efficient, and on time.

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rewatso4

Reviews: 1

Outstanding Service

I highly recommend this company. My Technician was Phillip Morrison who was professional and courteous. I hope he is my technician every time.

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dmitt1

Reviews: 1

Fantastic Installation & Customer Service

This past weekend we had our upstairs gas furnace and air conditioner replaced, along with reconfiguring some of the duct work in the attic. The guys (Jorge, Jesse, and Chad) not only did a fantastic job, they were very professional and courteous. They truly went above and beyond in both areas Reliable should be proud to have these guys on their team.

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tldrabek

Reviews: 1

Great Technician-Conor Morris

Conor Morris was the technician that came to service my HVAC system. He did a thorough job and took the time to explain what he did, and what I could do to improve the system. I appreciated his honesty.

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mickann1

Reviews: 1

kudos to reliable for great customer service

Got reg hvac maintenance yesterday and for some reason heat stopped working after. called reliable this am, a very nice lady (can't remember name, sorry) sent Timothy Pomella out and he found problem right away.. fixed me right up, of course for no charge now heat is toastier than ever. Timothy has been to my house before and always does a great job; friendly, informed and efficient. Thanks Reliable for having top notch employees!

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lbaxter

Reviews: 1

safety inspection

safety inspection went great; made clear notes and recommendations without pushing for sales thank you

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Mbradley

Reviews: 1

Great service and employees!

Needed a new electrical outlet in the garage. Wonderful job and they are so professional and clean up after themselves. Justin Hall and Seth Jones are excellent employees representing the company that would make all owners proud. I always recommend this company for heating/air or plumbing! Marci. Marietta GA

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steveshelby

Reviews: 1

Great job by Sales and Install Team

Just wanted to pass along the great job that Chris did for us in sales along with the installation team with Team Lead also named Chis. They did an awesome job on a really cold day!! Thanks from 200 N Highland

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bigdana

Reviews: 1

Great Service

Tim Guilliams customer service is representative of Reliable's striving for excellent customer satisfaction. The work quality is outstanding. He is the reason that I renew my service contract.

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KimmyKim71

Reviews: 1

Fantastic!

Great salesperson, great installers and great equipment. I couldn't be happier with the attitude and professionalism of the people I dealt with.

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gokelley47

Reviews: 2

On time and quick air duct cleaning!

I had Reliable come out and clean out my air ducts and they came out in a timely manner, worked hard to get everything clean, and even cleaned up the carpet more than they had messed it up! They went above and beyond and I would highly recommend them. They use the professional, commercial grade vacuum that cleans out the ducts better than other systems.

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Videos

Photos

Various
5 photos
Album: Various
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Dan and Daniel Jape