All Area Appliance

All Area Appliance Appliance Rental & Repair Services
Phone: (678) 733-9728
Website: www.atlantaareaappliancerepair.com
All Area Appliance All Area Appliance : Appliance Rental & Repair Services, Hampton, GA


Review
Reviews: 1

Posted on 9/9/2013

Very Good Service
Tony of All Area Appliance Service came and repaired both our dishwasher and garbage disposal. He was able to repair a broken foot switch on the disposal that saved us from having to replace an expensive part. He was very friendly, courteous, professional, and on-time! We will definitely call All Area Appliance again if we have appliance problems.
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More Reviews
Reviews: 1

Posted on 4/17/2014

Disappointing customer service
While we had used this group in the past with great results from their technicians, I was very disappointed in the lack of customer service from one of the owners, Carrie, on this attempt to use them. So much so that I told her I would no longer be using their company.

After scheduling an appointment to repair an appliance, no one arrived as planned. I called the next morning to find out what happened, and they had the wrong phone number and address, although I had confirmed both when booking the appointment and they have visited us several times in the past. While I would have been fine with chalking up the mistake, the attitude that I received from Carrie was such that I felt I needed an explanation of why I was being treated with an attitude. Instead of an apology for the mistake, I was told that it was not their fault as it was what they had in their system.

I felt that if one of the owners would have such a lack of concern for how they treated a customer over something so small, that I couldn't expect customer service if I had a real issue.
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All Area Appliance replied on 04-17-2014
This customer called this am about an appointment scheduled yesterday early afternoon. I advised my technician and I had both tried to reach her at the phone number provided. She immediately demanded to know in an extremely sharp manner, "WHAT NUMBER?" while I was accessing our dispatch information I explained we needed to get contact because the address did not GPS and the technician needed directions. She immediately demanded to know, "What phone number?" and once I accessed our dispatch I verified the phone number we had was incorrect and asked what time someone was available today so we could possibly reschedule since I was not advised of the problem yesterday. She was immediately hostile and advised me she was, "violently ill yesterday and not available until this morning to call." While I understand the frustrations that come with not feeling well, I was not at all rude or loud and it was quite obvious from the beginning of the conversation that I was going to be targeted for her grief. From a customer service standpoint, I explained why we could not be there yesterday, I immediately verified the problem based on dispatch records and I attempted to reschedule the appointment despite being booked for the day. I understand that not feeling well impacts our behavior but there is nothing I can do about this customer having the flu and most of our customers reschedule their appointments when they have the flu and would not have wanted to subject a repairman to the illness.
Reviews: 1

Posted on 3/23/2014

My choice in appliance repair
Just had our second appliance go out in 3 weeks. No worries, AAA takes care of it always. Quick, dependable, competent, affordable repair. Shout out to Tony for oven repair!
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Reviews: 1

Posted on 3/21/2014

BEST IN Town
The service was great and my dryer is working perfectly. The price is right for my family.Tony was the the best repair person I've every meet so nice to everyone.
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Reviews: 1

Posted on 3/18/2014

Excellent One-Stop Appliance Repair
All of my appliances (Freezer, Oven, Garbage Disposal, & Dishwasher) decided to have some type of issue at the same time. I called and was scheduled for same day service. In walks Tony, he was truly a lifesaver. He managed to diagnose & fix all the appliances in under 2 hours. I didn't have to wait on parts to be ordered or schedule another appointment since he somehow had everything in his vehicle. He also provided additional tips in relation to optimize the appliances which was very handy. All Area is officially my recommended/preferred appliance repair company!!
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Reviews: 1

Posted on 3/11/2014

This is the place to call!
My 2 year old washer was making loud noise. Called Sears (never again!) and the guy never lifted the machine and tells me that it will cost $550. That is almost as much as I paid for the washer. They charged $80 service fee for that! My mother in law told me to call All Area Appliances and Tony came to the rescue. He lifted the machine and explained to me what happened and fixed it in less than 10 minutes and the total came to $160! LOVE IT! Seriously, you can't go wrong. Fan for life!
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