Ackerman Security Systems Security Services

Ackerman Security Systems

(770) 872-4655 ackermansecurity.com

1346 Oakbrook DrNorcross, GA 30093 map it »

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Business overview

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials

Languages Spoken

  • English

Reviews

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Exemplary Service All-around, 7/18/2014

The experience I had with Ackerman Security started out on a positive note before I even contacted them. When asking a friend of mine that owns a commercial security system company for a referral on... my home system, he quickly said the best company to use is Ackerman. Michael Sorrels was the Ackerman representative that helped me figure out what my needs were and what the best system was to fit those needs. Michael went above and beyond to get my wife and I a great system and at the lowest cost which we of course were pleased with receiving. Our system is totally wireless that connects to a cell tower and we have the ability to turn the system on and off either online or through our smartphones. Michael worked diligently to get the system scheduled for install as quickly as possible. Within a few days, the installer Adam showed up and put the system exactly the way we wanted it. He spent the time to train us on how to use all facets of the system until we were comfortable with using it on our own. Two days after the installation, Michael Sorrels made a courtesy call to me to see how the installation went and if there was any questions I had about the system. Since Ackerman did such a great job throughout the entire process there were no questions on my part. I appreciate the great service from beginning to end and I would highly recommend using Ackerman for your security system needs.

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Excellent customer service, 7/07/2014

I have been an Ackerman customer for many years. I have to say that their customer service gets better and better as time passes. The service technicians are top-notch; they will not leave until the... job is completed. I had a billing question and emailed the company - I received a timely and excellent response to my issue. I highly recommend Ackerman.

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Videos & Photos

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Photos (6 photos)

  • Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • You operate your security system by entering your security code at the keypad.
  • Professionally installed, monitored carbon monoxide detectors can save lives.
  • Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.
  • Remote services, security system, lighting, climate control and video

Linked Review

BGOMES

Reviews: 2

No help if your home is broken into....

Warning to Ackerman customers: I have been a customer of theirs since 2007; during that time I’ve paid approximately $1900 to them (they only offered me their advertised $18.95 fee about 4 months ago). Friday, 9/6 my home was broken into. Praise God no one was home. The burglars broke in through a front window. The glass break on the window failed. Ackerman’s only response was to offer to charge me (full price) for a technician to come to my house to confirm what we know – the equipment failed – and to charge me (full price) to replace the faulty device. NOTHING MORE. Ackerman only guarantees equipment THEY installed less than 12 months ago. They informed me their only service is to respond to the signal they receive – NOTHING MORE. And I’m sure you Ackerman customers THOUGHT you were paying for more.

Ackerman Security Systems replied on 09-11-2013

While there is understandable frustration associated with having experienced a break in, the facts presented here are not accurate. It would be inappproapriate to discuss the details in this format. We have communicated with you and arranged technician visit to review all aspects of the system. Jim Callahan-President.

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More Reviews

atlantareviewer888

Reviews: 1

Exemplary Service All-around

The experience I had with Ackerman Security started out on a positive note before I even contacted them. When asking a friend of mine that owns a commercial security system company for a referral on my home system, he quickly said the best company to use is Ackerman. Michael Sorrels was the Ackerman representative that helped me figure out what my needs were and what the best system was to fit those needs. Michael went above and beyond to get my wife and I a great system and at the lowest cost which we of course were pleased with receiving. Our system is totally wireless that connects to a cell tower and we have the ability to turn the system on and off either online or through our smartphones. Michael worked diligently to get the system scheduled for install as quickly as possible. Within a few days, the installer Adam showed up and put the system exactly the way we wanted it. He spent the time to train us on how to use all facets of the system until we were comfortable with using it on our own. Two days after the installation, Michael Sorrels made a courtesy call to me to see how the installation went and if there was any questions I had about the system. Since Ackerman did such a great job throughout the entire process there were no questions on my part. I appreciate the great service from beginning to end and I would highly recommend using Ackerman for your security system needs.

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WESTFORTYFOUR

Reviews: 5

Excellent customer service

I have been an Ackerman customer for many years. I have to say that their customer service gets better and better as time passes. The service technicians are top-notch; they will not leave until the job is completed. I had a billing question and emailed the company - I received a timely and excellent response to my issue. I highly recommend Ackerman.

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angelkissjourney

Reviews: 5

Can't deliever what they promise

Recently upgrade my service. I was promised a first morning apt time. we scheduled a week in advance to make sure there would not be any issues. They called and said they would be late because I was the second appointment of the day due to my location, then called back to reschedule. Must be nice to take your customers money to upgrade 179.00, have the customer sign a one year contract then screw them over and not show up on the agreed upon time to install what the customer already paid for. Now I'll be filling a complaint with the Better Business Bureau. Call customer no service did no good.

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OJCrooks

Reviews: 2

Terrible!!!

You call customer service and if you have a technical questions they say they will call back and do not. They tell you to drop their service you have to fill out a form. They never send the form.

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jshimizu

Reviews: 1

Great Sales Experience

JW Bampton of Ackerman Security did a great job of selling us a new security system to replace our 30 year old system. No high pressure. I felt he was really just trying to meet our needs. He took his time explained our options and let us know his recommendation and why…then we made the options we want and didn't want. Great job JW.

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Gbaby2

Reviews: 1

Michael Sorells is top notch

Michael is extremely pleasant to talk with. I was curious about using the system I currently have and he was very knowledgeable about the system and there was no pressure to switch over to the Ackerman system. I gladly switched and look forward to many years of satisfaction with Ackerman thanks to Michaels help

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dollytea

Reviews: 2

Super Service from JW Bampton of Ackerman Security

We have been Ackerman customers for 17 years and have been extremely pleased. We wanted to upgrade our current system and met with our rep, JW Bampton. JW thoroughly explained our options and answered all of our questions and/or concerns. So nice to have a salesperson who is honest and straightforward without being pushy in any way. Ackerman Security is lucky to have him representing their company!

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SAL6966

Reviews: 1

Satisfied customer for 15 years

We have been customers since 1999 when we bought our house and Ackerman installed a Destiny system. I have always been pleased with their service as we have never had any major problems with our system. Ackerman has always been very reliable and now has come through again. Dave Hendrix came out last week to assess the situation with regards to our old system and the AT&T U-verse that we now have for phone and internet. It was obvious that we needed to upgrade and he was very knowledgeable and professional throughout the process. He promptly got us set up for an installer to come out this week so we would not be without home security for long. This morning, Pete Rodgers came out right on time and installed everything with the same professionalism and knowledge that seems to be the norm for your employees. He made sure everything was working before he left, answered my questions, and helped me run a test arm/disarm. Afterwards, David was back out to make sure everything was done correctly and that I was satisfied. Impressive. It seems that companies concerned with customer service and satisfaction are few and far between these days. I have found Ackerman to be the model that other companies in any industry should follow. Dave Hendrix and Pete Rodgers are an ideal representation of a company that is committed to excellence and I appreciate their expertise and commitment to providing great service. I will highly recommend Ackerman to others.

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samiksha

Reviews: 3

Great Experience .. Quick response

We have had Ackerman security for 4.5 years. We have been very happy with the service. Their response time is excellent. My only issue is that they require annual contract to lock in the monitoring rate. Recently we switched to their radio monitoring service and love the fact that we don't have to pay for the home phone service. Vincent made the sign up process effortless and provided great customer service. Word of advice, if you are trying to change the security code, especially duress code, stay on phone with the customer service rep. We had cops at our door as we were trying to change the duress code for added safety. Customer Service called off the cops just in time so no harm done. It does make us feel better that the system works as it is suppose to.

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big_don

Reviews: 1

Great service

I added to my system. Ms. Robin Comer, my representative was awesome. She came to my residence and had us set up for service in little time. She knew what we needed. She made us feel comfortable, just like family. All service was completed in a timely fashion. We were very satisfied. Thank you Ms. Comer.

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supershot

Reviews: 1

Professional service, good product, competitive

We were really pleased with the service we received from our sales rep, JW Bampton. He was professional, friendly and knowledgeable. Within 72 hours I was up and running! Installation was hassle free and the system has been working without a hitch. My wife told me how reassured she felt knowing we finally had a decent monitoring service in place!

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jennagatjohn

Reviews: 1

Great customer service - extremely impressed.

Incredible Customer Service. Prompt response. User-friendly equipment. All-around good experience. I've never had a security system before, but it was made super easy. I definitely feel secure living by myself. I actually (accidentally) set off my alarm because I wasn't used to it, and IN LESS THAN A FEW SECONDS, I got a call from Ackerman making sure everything was okay.

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northend2004

Reviews: 1

Northend2004

Great Sales Rep, very friendly and knowledgable. Enjoyed the presentation and product. I would recommend the system to my family & friends.

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MTSAPA

Reviews: 1

Good switch

JW Bampton has been a very nice professional during the switch to Ackerman. I appreciate the attention to detail and the focus on the neighborhood.

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Shopper14

Reviews: 1

Glad we switched to Ackerman

We are so happy we switched to Ackerman. And Consultant Ilene Schoolsky was the best to work with. She didn't try to sell us something we didn't need. She was extremely professional and courteous. Plus, the lower monthly monitoring fee is a savings and I like working with a local company. Call Ackerman and Ilene!

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Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.