ARS Rescue Rooter can help you 24/7 if your heating and cooling system needs a tune-up or service! Our mission is to be the premier HVAC company in Georgia. We're dedicated to providing our customers with the highest standards of quality, service and innovation. We are a Premier Partner with Georgia Power. We provide global solutions for your home comfort - every season of the year. At ARS Universal, we have the wealth of knowledge and experience in indoor air quality products. We are fully.. qualified to help you select the comfort system that best fits your needs and find solutions for many of the deficiencies and problems you may have with your existing system. Call us today for your free in-home estimate. We have over 20 years of experience and an extensive list of satisfied customers.VIEW MORE »VIEW LESS »
Premier Partner of Georgia Power since 2009. Home Depot Authorized Provider. Member of the Nationwide ARS/Rescue Rooter Network. Better Business Bureau Accredited Business Nate Certified Technicians National Air Duct Cleaners Association Member
ARS Universal can upgrade your old and inefficient HVAC system with a modern high efficiency system. This will save several dollars on your energy bills.
Jason,is one of the most Freindly and Conscientious Air Condition Tech that I have encountered in a log time also congratulations to Allyson at ARS for the great interaction customer service that she... provided. Nick T.VIEW MORE »VIEW LESS »
Deon T. was very polite and efficient, we are very pleased with his customer service. Thank you very much!
Henry was on time and handled our AC needs well. He was courteous and very knowledgeable. I recommend Henry hightly.
Norberto was professional and courteous during the service visit. He took the time to re-educate us on how to operate the thermostat that had been replaced on a previous visit. We appreciated the time he took to review the status of our HVAC systems, as well as share specials that were available for add-on services. As usual, Universal Norcross provided excellent customer service.
We wanted to get our system tuned up before the hot weather gets here. I was happy to get an appointment the same week as calling. Terence was great! He checked out the system and gave me an update. The air conditioner is running great and much quieter than before. I will definitely request Terence when I schedule my fall service!
Jim M. took great care of our situation and focused on providing long term value. Very happy with Jim 7 ARS
Universal installed and has serviced both my heating and A/C units for MANY years. This semi-annual service visit was no exception. Terence and his partner kept me informed as they serviced the A/C unit and provided some good education...particularly on the function of my thermostat. Service was done in a timely manor. The gentleman who did the inside service wore shoe covers to protect my floors. Thanks Terence and Bob (I think).
About five years ago we had our upper HVAC unit replaced by Universal, and they did a great job. However, they've done a terrible job on the lower unit for me and for my mom's house. At mom's house, they left the upper drip pipe open, hanging behind the sheetrock and dripping into the wall. Had to repair and repaint. At our house they failed to extend the outside air intake and left it pulling air from the space between the ceiling of the first floor and the second floor. Personnel were nice but obviously either poorly trained or didn't give a rip about doing the job right. TERRIBLE. USELESS.
Matt, did a great job for me, over and above the job. Just a great person. I he like this with everyone not just me. That kind of person he seem to be very, very nice. Thank you for sending him.
Terence and Clayton were right on time. Keep us well informed as he serviced 4 of our HVAC units.Service was done in a timely manor. They wore shoe covers to protect the floors.Great valve and service. Will be requesting these techs on our next service call with universal. Great job. Thanks
I bought a “tune-up” at Home Depot from the sales rep for Universal. I even said half jokingly to the rep… “Oh, you’re not going to try to sell me a new system are you?” But it was a low price, and we were overdue for a tune-up, so I tried it. The service tech didn’t do too much in the way of actually tuning-up, but he try to scare me, telling me how dangerous the system is… “If I had children, I wouldn’t have this in my home” type statements. I was told the reason my 6-month old carbon monoxide/gas detectors didn’t pick up danger is because they are “old”. No surprise, I needed a new system immediately, and wasn’t I lucky that a sales rep was available to come out that very night. He actually seemed surprised that I declined. Of course, not to be fool-hearty, I immediately called another company (and researched it through the BBB, Hope Reports, etc. like I should have done in the first place.) The new folks took apart the furnace, ran a camera into the heat exchanger, tested CO levels, and lo and behold it’s not dangerous. I felt scammed and Home Depot should really be more careful too because I will also think long and hard before I ever use one of their contractors. (This was so upsetting, I created this account just to write this review.)
Always on time. Provides good customer service and reliable work on my systems. I have been using them for several years for various hvac needs.
Alex did a thorough job in cleaning the ducts in my home. He explained the process in detail. The house smells nice and clean. Alex did a great job.
We used your services for the first time today. We were so impressed and pleased with Mr. Verges' knowledge, capability and professionalism that we wanted to write to commend him. Thank you, The Kendalls
When my air conditioner stopped working and the temperature in the house rose to 85 degrees Universal was here within two hours and a short time later everything was up and running. With 90+ degrees forecast I feared I was going to have to move out for a few days. The people I dealt with were incredibly kind and efficient. Have been with Universal for 11 years and overall it has been a very positive relationship.
Universal has replaced our AC and heating, and they have also done duct work for us. The technicians have been polite and knowledgeable. The service department stands by their work, and are eager to resolve any issues that may arise.
This is the absolute worst company ever. They have NO costumer service skills. Our a/c broke over a week ago. When the came out to fix it the tech was over 2 hours late and basically said it wasn't the unit that we needed the ducts replaced. Someone came out the next day and gave us the quote (which was more expensive than several other places, but they were recommend to us... what a joke!) It has since been a week and the work has not been done. Every time I call I get an excuse about new computer system or some emergency installation that has taken precedence over us. They keep telling us different excuses... not the right parts, not my department, new office systems, etc... This company is full of LIARS!!! We've been sitting in our house with no a/c and 2 young kids for over a week now in 85-90 degree weather and they just don't care. Trust me, save yourself the grief and take your money elsewhere. DO NOT DO business with Universal!! They are scam artist!!
I had some routine maintenance performed by Universal Heating and Cooling. This company was professional and respectful of my home. They provided great customer service and I feel that I got the best deal for the money I spent. I feel confident in recommending them to anyone in the community and have been referring friends and family ever since. Skip all the other guys and call Universal-you will be very happy!