Business overview

Frontpoint does home security differently. By offering complete protection coupled with truly genuine and helpful service, Frontpoint gives customers everything they need and nothing they don?t. All Frontpoint customers get a personalized security solution designed to not only make them feel safe, but feel good, as well.

Every Frontpoint system comes with 100% wireless equipment and 100% cellular monitoring, for no extra charge. Cellular monitoring means a more reliable connection.. between the home and monitoring center, and wireless means no lines for burglars to cut. Frontpoint also works with you to ensure that every system is customized to fit every customer?s unique home and lifestyle needs. Frontpoint systems are also refreshingly simple, allowing for customers to set up, move or expand systems on their own, at any time.

In addition to intrusion, all Frontpoint monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, advanced technology such as remote online access, free mobile apps keep customers in touch and in control at all times, no matter where they are. When consumers compare Frontpoint to the competition, it?s easy to see just what makes them stand out.



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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Features & Systems

  • 24-Hour Monitoring
  • Burglar Alarms
  • Home Security Systems
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

BBB Accreditation. TRUSTe Certified. Top Ten REVIEWS Gold Award 2013.

Hours of Operation

  • MON
  • 8:00am
  • 11:00pm
  • TUE
  • 8:00am
  • 11:00pm
  • WED
  • 8:00am
  • 11:00pm
  • THU
  • 8:00am
  • 11:00pm
  • FRI
  • 8:00am
  • 11:00pm
  • SAT
  • 10:00am
  • 6:00pm
  • SUN
  • 10:00am
  • 6:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Visa

Year Established

2007

Languages Spoken

  • English

Reviews

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rude and insulting, 4/13/2015

Fontpoint advertises on their web site no pressure sale and they would only be calling for your requirements. This was not the case of my call; it was extreme high-pressure sales. I stated up front... my need and requirements as a handicapped person and everything I said was ignored to the point of being rude and insulting. For this reason no matter how many star they get I cannot in all good conscience do business with this company.

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Great Customer Service, 12/18/2014

If I ever have any issues with my security system (I usually don't) I enjoy calling Frontpoint because their customer service is awesome and always come up with a quick solution to my problem. I... would highly recommend Frontpoint to all of my friends and family.

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Videos & Photos

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Photos (6 photos)



Linked Review

tetvet678

Reviews: 1

Rated The Best and IS the Best

I have their system with Motion Sensors and Window / Door sensors as well as the Remote FortezZ Siren and Strobe. I also have the Garage Door Tilt Sensor. I LOVE the wireless aspect, no wires, cellular, ease of installation and set-up. I also simply love the Customer Support and Technical expertise of the technicians. The equipment is 'Grade-A' and the service is the best there is, bar none.

Frontpoint replied on 10-01-2013

Thanks for sharing your experience with us! We are thrilled to hear that you have created the perfect customized alarm system for your home and that you think so highly of us. Please feel free to let us know if you have any questions. We are honored to have you as such a great part of the FrontPoint family!

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More Reviews

webjason11

Reviews: 1

Safer than ADT! I promise!

I will try to keep this short to prove my case. ADT allows for "smash and grab". Menaing: I can by pass your system if you have ADT. FrontPoint does not! They are best out there. ADT will lie about this. Google for more info.

Frontpoint replied on 08-02-2013

You are 100% correct; the Crash and Smash protection in your FrontPoint system is just one of the many features which makes it the most secure system available right now! Thank you for helping us spread the word, and we are proud to have you as part of the FrontPoint Family.

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kfarnham

Reviews: 1

FrontPoint Security is fantastic!

I was referred to FrontPoint by a co-worker. They raved at how easy it was to work with customer service and how easy it was to install. Honestly, I didn't believe him until I contacted FrontPoint. The customer service representative was great and installation was a no-brainer. I have since suggested this system to other family and friends. Not only have they been a great company to work with, the value is unbeatable! I would highly recommend FrontPoint to anyone looking for peace of mind and security for their family!

Frontpoint replied on 08-01-2013

Thank you for the great recommendation, and if you are telling family and friends about your system don't forget the referral program we have (one of our Support Specialists can give you the details)!

Itís great to read your set up went well, and we are helping bring peace of mind to your home. Let us know if we can help in any way, and welcome to the FrontPoint Family.

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tydoyle

Reviews: 1

The best there is

I have been a FrontPoint customer since the very beginning, and have always been happy. What's to like? Well for one, the technology is tough to beat--it's purely wireless, so you don't have to worry about an intruder cutting a wire. Two, it's easy to setup and portable--I've had my system at five different locations through the years. Three, it's easy to add additional features. And four, customer service and monitoring are always quick and professional. You pay a bit more than the competition, but it's worth it.

Frontpoint replied on 08-01-2013

And we are honored to have been protecting your home(s) for such a long time! You couldn't have put it any better yourself, and we really appreciate you taking the time to share your experience with everyone.

We are grateful to have had you as part of the FrontPoint Family for so many years, and you know where to reach us if you ever have any questions!

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rmhedden

Reviews: 1

Safe and Secure with FrontPoint Security

I begin receiving services through FrontPoint Security almost a year ago after experiencing a break in at my home. The security system arrived within just days of being ordered, was easily installed and is very affordable. The level of security I feel while at home as well as when I am away is worth far more than the cost of the monthly rate in my opinion. Front Point Security is a great company offering a great service! I have recommended this to all my family and friends as a way to ensure peace of mind concerning the safety and security of their family and home.

Frontpoint replied on 08-01-2013

While itís sad to read the circumstances that lead you to FrontPoint, itís an honor that we can help restore peace of mind to your home. We are always here if you ever have any questions or concerns, so please reach out to us if something arises.

Thank you for sharing your experience, and we are thrilled to have you as a member of the FrontPoint Family!

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jking81

Reviews: 1

Completely satisfied!

I've never had a security system at my home before, so in looking for a new system, I chose Frontpoint. And I'm glad I did as installation was very easy, as well as the number to call to get everything set up. Their customer service and technical support departments are very professional and courteous. I also like the fact that I can access my security system from a web browser as well as my phone. I highly recommend Frontpoint Security!

Frontpoint replied on 08-01-2013

Glad to hear your set up went well, and we will make sure our Support team gets the kind words! You couldn't be more correct, your interactive features really expand the security of your home to the next level!

Let us know if you ever have any questions, and we are happy to have you as part of the FrontPoint Family.

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txgoliath

Reviews: 1

You should not even look at anyone else....

All of these companies can do the same thing, they just give you superior service on top of the great flexibility you have when moving. It's the best insurance policy of all-time!

Frontpoint replied on 08-01-2013

That's right! Being 100% cellular and wireless is not only more secure, but makes the moving process simple. We are glad to have you as part of the FrontPoint Family, and are here when you need it!

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JRICH85

Reviews: 1

Best ever believe it

Front Point Security is the best security a person can have, the customer service is great. I would recommend them to anyone who is searching for home security they're one hundred if you ask me

Frontpoint replied on 08-01-2013

Thank you for the great recommendation, and welcome to the FrontPoint Family! Please let us know if you ever have any questions, as we are always here to help.

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Mad_Metal_Mage

Reviews: 1

Peace of Mind

FrontPoint has me covered from room to room in my home. When I'm not at home I can use the Alarm.com app own my iPhone to see live video, sensor activity history, and remote arm/disarm. Their regular support is open every day of the week with limited weekend hours, and their emergency support is open 24/7. I highly recommend FrontPoint Security as a simple DIY easy-to-use security system.

Frontpoint replied on 08-01-2013

Isnít the smartphone app awesome? Being able to view a live video feed from your home, then immediately arm and disarm the system really brings the security of your home into the 21st century. Like you mentioned, our Support Team is always here should a question come up, and will always make sure your system is working at 100%

We are honored to have you as part of the FrontPoint Family, and look forward to helping you make sure you home is protected.

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Jwood05

Reviews: 1

Best service you can find!

Frontpoint's service is in a class by itself. When I call I don't get sent to an automated message, I speak to an actual person on the other end that is really helpful in getting what I need done! Not only is the service first class but the installation is such a breeze! Also there are no wires ran through your house and no holes drilled in your walls! Front point is on the phone with you the whole way to guide you through the installation process to make sure your doing everything right. However my favorite feature of all is being able to turn your alarm system on and off right from your phone! There is a reason front point is number 1 in service and you can't find a negative thing about them on the Internet!

Frontpoint replied on 08-01-2013

Thank you for sharing your experience! You couldn't have said it any better; we take great pride in the level of customer service we have, and have gone to great lengths to make sure you spend less time worrying about if your security system works and instead using it to protect your home!

Donít hesitate to reach out to us if a question about your system comes up, and we are proud to have you as part of the FrontPoint Family.

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TheBergs

Reviews: 1

Great company

This is our first alarm system and we've been very pleased with the products and service. I like how easy it is to expand and change the setup. I also enjoy knowing that the thieves can't render the system useless by cutting a wire, there aren't any. Once the alarm is triggered Frontpoint is notified no matter what they do to the console. I recommend it to anyone wanting to keep their home and family safer.

Frontpoint replied on 07-29-2013

Thank you for the awesome recommendation, and you couldn't be more correct about your Crash + Smash protection! That patented technology makes sure an alarm sign makes it to our monitoring station even in the event that the control panel is destroyed.

Donít hesitate to let us know if a question comes up, and we are honored to have you as part of the FrontPoint Family.

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Chasgrl

Reviews: 1

Great home security provider

The alarm pricing from FrontPoint was very competitive. We were looking for a system that was wireless that we could install ourselves. We liked that we could add additional sensors anytime in the future at no extra cost. We have had the system go off due to our error and received a text notification within seconds of the initial alarm. We had the alarm go off when a motion sensor was alerted (likely due to the cat in the curtains right next to the sensor). We were out of town and Frontpoint called both phone numbers and had the police to our house promptly. Overall we have been very happy with the system and would definitely refer them again. All customer service representatives have been very helpful and we like that we can monitor our system and activate/deactivate it from our computer or phone. Finally their system had smash and crash protection which was a must for us. We have also moved to a new house and all we had to do was move the equipment and put the sensors on the doors. Then simply call FrontPoint with our new address. It was very easy and didn't cost us anything to move the security system! Highly recommend.

Frontpoint replied on 08-01-2013

Thank you for the great recommendation, and the kind words about our Support Specialists! Itís great that you had a chance to share your story so far, and donít forget we are always here should a question arise.

We are glad to have you as part of the FrontPoint Family, and will always continue to make sure you home is properly protected!

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ReviewHonest

Reviews: 1

Peace of mind for me and family

Frontpoint Security is one of the best security you can get for your family. It has been voted as one of the best consistently on most review sites. It works on cellular connection so you don't need to rely on cable. The sales people are really nice and the tech support is very responsive. Adding more sensors or protection is a breeze. I will recommend this to anyone who is in market for home security system.

Frontpoint replied on 07-29-2013

Thank you for the great recommendation! We are always striving to provide the best experience to each member of the FrontPoint Family, and are glad you can be a part of it. Let us know if a question ever comes up!

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acdmoubray

Reviews: 1

Peace of Mind

I have Had Frontpoint services for about 4 months now. It was very easy to self install, the worst part was the actually monitoring unit, only because I didn't want any wires showing. The peace of mind that the system gives you is incredible. The constant monitoring, and access it gives you to your house can be as limited or as in depth as you want to make your system.

Frontpoint replied on 07-26-2013

You couldn't be more correct; the interactive features allow you to customize your system to fit your home's needs and your lifestyle. Thank you for sharing your feedback, and welcome to the FrontPoint Family!

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streetllc

Reviews: 1

Great Service

I've been with Frontpoint for over 6 years. This system has saved me from two break-ins and one fire. I love that I never have to worry about internet, phone, or power connections. I'm ALWAYS protected!!

Frontpoint replied on 08-01-2013

Thank you for sharing your experience and we couldn't be more proud to have you as part of the FrontPoint Family, especially after hearing your story! Let's hope that you won't have any other emergencies, but we will make sure you are protected should time ever come.

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abbyrock910

Reviews: 1

Safe and Sound

We just moved into a new home and I can sleep at ease each night because of our security system! They are great, provide wonderful customer service, and act quickly when they need to send you anything (another sensor, etc...)

Frontpoint replied on 08-01-2013

Glad we can help bring peace of mind to your home, and welcome to the FrontPoint Family! Don't hesitate to let us know if you ever have any questions

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