Estes Heating, Air, & Plumbing

Estes Heating, Air, & Plumbing Heating & Air Conditioning
3981 Tradeport Blvd 
Atlanta, GA 30354
Phone: (404) 935-6611
Fax: (404) 361-0809
Email: Email this business
Website: www.estesair.com
Estes Heating, Air, & Plumbing Estes Heating, Air, & Plumbing : Heating & Air Conditioning, Atlanta, GA



Review
Reviews: 1

Posted on 10/8/2013

Randy Rapier
Randy Rapier was the absolute professional and gentlemen, answering all questions, in a professional manner providing us with regular maintenance and service in a reasonable time frame.
I’d recommend his professional understanding and the services of Estes to all my friends and associates.

Thanks
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Estes Heating, Air, & Plumbing replied on 10-28-2013
Thank you very much for the opportunity to help serve your needs and please remember we also offer Plumbing, Electrical and Insulation! Thanks again, Tommy Estes, President


More Reviews
Reviews: 1

Posted on 4/7/2014

Misleading Sales Pitch
After researching many local HVAC companies I chose to have Estes install a new furnace. The Estes salesman wrote a proposal for a two stage furnace. I did a search online and discovered that no furnace with the given item number existed. I contacted the salesman for clarification and was told that he thought I was talking about a two stage blower. We never discussed a two stage blower. I also learned that the size of the furnace was much smaller than the unit that I currently have. When I contacted his sales manager, he defended the misrepresentation as an error. The manager verbally committed to honoring the initial price for an actual two stage furnace. He wanted to schedule the installation, but had not given me a proposal reflecting the equipment and price. This was on a Friday, but I was told that I needed to wait until Monday. I emailed my concerns of having to wait two days to the owner of Estes. He responded that it was just a confusion and they would get me a revised proposal. I responded that I would review the proposal and consider my options. I also shared that I don’t believe that this is the first time this has happened with Estes. He retaliated by stating that he was not pleased with my “insinuation” that Estes had mislead its clients and he withdrew the proposal. I found Estes to be unsupportive even with my documentation proving that I was knowingly misled.
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Estes Heating, Air, & Plumbing replied on 04-08-2014
Estes Heating and Air Conditioning is not perfect and mistakes are made. In this case we did put the wrong model number on the proposal. When this customer called us to inform us of the error we did everything possible to correct our error, including honoring our price for the mis quoted furnace even though the furnace he wanted was more expensive. The proposal was then resent to the homeowner over the weekend for his review and so we could order the proper furnace and have it in stock for his installation. Unfortunately no matter what we did to correct the isue the homeonwer was never going to be satisfied so that is when we decided that it would be in both parties best interest for Estes to walk away from the job and let the homeowner have another contractor perform the work. Rob Guyette, Sales Manager Estes Heating and Air Conditioning.
Reviews: 2

Posted on 3/4/2014

Very pleased with the service
Very courteous staff and techs: Arron, James Jacob, Mike N and Mark were here to install a new HVAC system. At the end, after 9 or 10 hours of intense work, they took the time to explain everything. Thumbs up guys. Long time Atlanta company that I have used since 2011. Very happy with everything each time I have used them.
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Reviews: 5

Posted on 3/3/2014

Excellent Company
We recently had a pipe burst at our home, due to the snow last month. Estes was not only beyond efficient in making it out to our home, but made the repair in no time. We will now be using them for all of our HVAC needs too, because of such a pleasant experience.
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Reviews: 1

Posted on 2/25/2014

Great Customer Service
We had an issue with our unit that needed attention right away. Within hours of my call Eric arrived. He was able to fix the issue in a timely manner. He took the time to explain what he was going to do and why. Eric was extremely polite and patient with all my questions. It’s not just the work but the customer service that puts Estes a step above the rest. ~Jeannette (Atlanta, GA)
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Reviews: 2

Posted on 2/4/2014

Very pleased
Very educated staff and techs from my experience. .Long time Atlanta company that I have used for several years. Very happy with everything each time I have used them.
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