2012, 2013, 2015
When we decided to replace our builder-grade wood deck on our nine-year-old home, we knew that we wanted to use a composite decking product instead of real wood. After doing a good bit of research,... we settled on Trex and their Transcend decking product. When I went to their website to search for local deck builders who use Trex products, Decksouth was among the first to come up. As a Trex Pro Platinum builder, I knew that we would be dealing with a quality company that could build an amazing new deck, but Decksouth exceeded every expectation we had. John and Shane did such a wonderful job on our new deck. They were friendly to deal with, helpful in explaining things, and all of their employees and subcontractors who worked on the deck were also extremely pleasant to deal with and did an impeccable job of cleaning up afterwards. Decksouth's prices were reasonable, too, and I feel like we got great value on our deck project. We could not be more thrilled with our new Trex Transcend deck, and we have received so many compliments on it already from our friends and neighbors. A Trex low-maintenance deck truly is the envy of your neighborhood, so if you live in the metro Atlanta area, I couldn't urge you enough to use Decksouth for your deck project.VIEW MORE »VIEW LESS »
We just finished a porch/deck project with Decksouth and couldn't be happier. They are very professional from the initial meeting/quote to the project leader and all crew members. We were kept... updated on all details and progress and questions were answered quickly and thoroughly. We've already had many compliments on the project and would definitely recommend Decksouth to anyone considering doing a deck or porch project. We will definitely work with DeckSouth on any future projects as well.VIEW MORE »VIEW LESS »
We had an awesome experience! Our entire backyard was renovated to include a pool, new landscaping, removal of old deck and building of new one with dry ceiling for patio use underneath. John Lea and his crew were a bright spot in a our long and tedious renovation! The crew was respectful, clean, and hard working! We had to change the location of the steps from the old design and he came in with a new design, thinking of everything from how much room we would have at the bottom of the stairs until the pool started, to windows being blocked, etc... John even got married and was gone for 9 days during our project, but he arranged ahead of time for Shane to take care of us. Shane was as easy and on top of things as John! The deck is beautiful and changes the aesthetics of our entire backyard! Makes us want to fire up the grill on the top of the deck and relax under the fans beneath the deck! I wish all companies were as easy to work with! Plan on using them again for Bahama shutters around the pool in the near future!
Posted: 10/12/2013 • Link to this review
We recently built a new deck & used Decksouth. We are thrilled! It's gorgeous! Decksouth did an amazing job. They did what they said they would, when they said they would, within the agreed upon time frame. The employees were polite and knowledgeable. Mike Reasons was a pleasure to work with, very professional and accommodating. We would definitely recommend Decksouth and would definitely use them again. :-)
Posted: 4/02/2011 • Last edited: 4/18/2013 • Link to this review
Our experience with Decksouth was exceptional. It began with them taking the time to help us design a deck that met our needs and budget. Mike Reasons made sure that we were happy with the deck, during all phases of construction and after the deck was finished. When we had questions or concerns, Mike addressed them quickly and to our satisfaction. The work crew was on time, neat and organized. Each day they made sure everything was cleaned up before leaving. Overall, we were very pleased with the experience and the quality of our new deck and have recommended them to our friends and neighbors.
Posted: 3/05/2011 • Last edited: 4/18/2013 • Link to this review
We evaluated several companies before we started our deck project before choosing Decksouth. Bobby Smith and his crew are professionals and do fantastic work. Our project wasn't "typical" and they made it seem easy. We appreciated the craftsmanship as well as the consistent communication. They set the right expectations up front and delivered.
Posted: 5/29/2010 • Last edited: 4/18/2013 • Link to this review
I can highly recommend Mike and his team. We just finished a project that involved building a pergola, refinishing the decking and completely rebuilding the handrails all around the deck. The work was excellent and every piece was built from scratch with a very professional finish. The teams were fast and we found the right time windows to get the work done around the recent weather. The quality is great. Only problem is that now we want to remove some landscape to show off the great pergola they built. Mike was great to work with and the teams were skilled and fast. Price was very reasonable. I do not hesitate to recommend Decksouth.
Posted: 2/25/2010 • Link to this review
DeckSouth did the demolition of our old deck and built a new deck. I would recommend them to anyone. Very professional, high quality, and they really know their business. I paid a little more to use them, but it's the old adage, "you get what you pay for." You definitely get your money's worth from DeckSouth. Update - January, 2011 -- after experiencing problems with the deck, I had a lot of difficulty in getting phone calls returned and emails answered. I've been trying to get this resolved since October, 2010 -- that's 3 months. I'm filing a complaint with the Better Business Bureau. Don't know what else to do. I guess the higher cost I paid wasn't worth it after all ........... Update -- As of March, 2011 the problems were fixed and the deck is now satisfactory.
Posted: 12/20/2009 • Last edited: 6/29/2012 • Link to this review
DeckSouth told us we would have stairs from our top deck to our lower deck. Half way through the project they came to us and said that it couldn't be done. If they had measured properly in the beginning, we could have done things differently and ended up with the deck we wanted. Instead, we are stuck with a two story deck with no stairs. They also trashed our property. The project took about 2 months longer than planned. We thought they had abandoned our project at one point. Our salesman was Bobby and he was very disrespectful. Contact me if you want more info on what went wrong. We spent a lot of money are are stuck with a deck that isn't what we signed up for. Beware!
Posted: 10/01/2009 • Last edited: 6/29/2012 • Link to this review
As a 15 year old professional company, we pride ourselves on the satisfaction of our customers. We deeply regret that we have a customer with this point of view. After months of trying to find a solution and common ground we are now clear that this is simply a situation where our "customer does not want to pay their final balance". A current balance of $1800 is owed to Decksouth for this project.
In reference to the stairs:
Final elevations were laid out between upper/lower decks at which time it was determined that the original stair design could not be built and satisfy code requirements. Decksouth requested an on site meeting with both home owners. At this meeting new stair options were presented. A new stair option was chosen, agreed upon and Decksouth constructed.
After the final balance was due, the owner voiced her disapproval of the project and the stairs. In response, and good faith, Decksouth offered to construct a third set of stairs (spiral) at no additional cost to the customer....as long as they would fulfill their agreement and pay their final balance. This customer said "no".
We are human and realize communication could have been executed at a higher level throughout the large project. Material back order on the Stainless Steel cable handrail caused some delay and we regret any inconvenience that may have occurred.
When all is said and done, Decksouth built a beautiful 600 sq. ft. multilevel, watertight addition to this house with custom cable handrail and stairs from the upper deck to the garage and stairs from the lower deck to back yard. We completed the project and did not receive our $1,800 final balance. We are happy to discuss this project with anyone who would want more details.
The DeckSouth team did an excellent job in the design and build of our deck. The whole process was easy and they provided great communication. The site was difficult because of height, but their design worked perfectly. The craftsmenship is excellent! I would highly recommend them to anyone looking for a first class deck design and build.
Posted: 8/19/2009 • Link to this review
Working with DeckSouth was the best remodeling experience I have had in over 30 years of home ownership. I began with an original deck design on a 35-year-old house. Some of the materials had been replaced, but most of the deck was the original structure with an upstairs uncovered deck and a downstairs patio. John Lea, the DeckSouth contractor, had an unusual way of approaching this job. He actually listened to our ideas and collaborated with us to come to the best result. He did not come to the table with a preconceived notion about how he would be building our deck. He also provided great examples for us to work with – actual material samples, photographs, an excellent web site, etc. Another new experience for me was a job finished precisely within the outlined budget – both in terms of time and money. No surprises. No excuses. Everything went exactly as planned and the workmanship turned out to be exactly as sold. Not only is the new deck and pergola beautiful, but the concrete work below on the patio is excellent and blends with the adjacent pre-existing yard and sidewalk seamlessly. Customer service was also outstanding – phone calls were returned promptly and careful attention was given to finishing details. We always had a sense that our project was a high priority. Our praise for DeckSouth and John Lea is unqualified and we would not hesitate to recommend them without reservation.
Posted: 7/30/2009 • Link to this review
To begin with, there were 2 different people that contacted me regarding the request. The gentleman that was supposed to come out on the scheduled day did not - no phone call either. The second gentleman called later that same day and was trying to schedule his visit for a quote also. I explained that there was obviously a mix up in their office as to who was doing what and he said he would look into it. Someone contacted me the next day and said they would be out to do a quote which he did come out, but then never provided an estimate and that was 3 weeks later. It seems to me that they have some internal issues they need to resolve where customer service is concerned and it leaves me to think the work they would potentially perform may fall thru the cracks too.
Posted: 3/24/2009 • Link to this review
Ms. S.L. we apologize that we failed to meet your expectations and did not get a written quote to you sooner. If you would like to discuss further, please contact our office. [To potential Decksouth customers: The proposal being referred to above was for a screen installation. Typically we do not work with exisiting screen porches or similar work done by other contractors, therefore no hard appointment was set in our database. As a courtesy to Ms. S.L., we extended the offer to go by her house and give her a quote since we were in the area working on a separate project. We always do our best to get back to potential customers in a timely fashion and work hard to give our customers the best service possible. In at attempt to protect Kudzu.com's open format, we feel strongly that postings should be provided by actual customers only.]
Decksouth replaced the railing on my front porch. Decksouth offers great customer service, excellent quality, and a very professional staff. I am so happy with my new porch railing. I highly recommend Decksouth. I wish I could give more than 5 stars!
Posted: 3/06/2009 • Last edited: 4/18/2013 • Link to this review
Although my project wasn't large in scale or cost, Mike and his crew treated it as if they were working on the White House. From the prompt and professional consult with Mike, to the ahead of schedule completion of the work, Decksouth is unparalled in it's quality and professionalism.
Posted: 3/03/2009 • Link to this review
I researched decking people for a long time before choosing Decksouth to build a 12x20 gabled screened porch in November 2008. Built with garapa wood flooring and cedar throughout, my porch is beautiful & the envy of all who have seen it. From the first conversation with John Lea, to the visit to their outside showroom in Marietta, through the planning stages & throughout the building project, I was impressed with everything about Decksouth. John was knowledgeable, creative and always available to return calls or e-mails. His crew, led by 'master carpenter', Marceleno, was skilled, organized and on time every day. Thank you Decksouth for a superb experience.
Posted: 2/09/2009 • Last edited: 2/18/2009 • Link to this review
My wife and I are real estate agents, and we actually use Kudzu for everything. Its a trememdous resource. We have never been burned. Decksouth completed a quality deck project for us on time and communicated well throughout the process. Our new Trex deck is awesome, and we can't wait for spring. We loved working with Mike Reasons, and we recommend them often.
Posted: 1/10/2009 • Link to this review