$150 RESIDENTIAL SEPTIC PUMPING/CLEANING-24 hours on call, available anytime. Family owned and operated business that is here to help in an emergency.
Ask about our $99.00 Septic Inspection. Not sure what's going on? Let us look investigate and solve the issue without spending the extra money.
* 24-Hour Service Available
The crew arrived within an hour of my call. In the past other companies just pumped the tank, but Ray was very knowledgeable, figured out what the root problem was and offered several options to fix... it for good. I would recommend them to friends.VIEW MORE »VIEW LESS »
They showed up on ticme and done what they said they would do for a great price. They did not try to up sell me to get price higher.they explained what they was going to do and how system worked.... Very nice friendly people and would highly recommend them to family and friends and will call them if we ever need anything done again and even helped us with getting a water removal crew to help with the water damage to house and personal property thanks very much Ed Neal Winder,GaVIEW MORE »VIEW LESS »
After responding to my call and fixing my septic system I believed the price I was charged was too much. The owner graciously negotiated with me and we settled on a fair price. Everyone I talked with was very nice and courteous. I also believe the work was done correctly. It's nice to do business with a fair company.
I had a great experience with Master Rooter. They came out when they told me they would. I had a backup in my home with 4 small children . They showed me where my problem was educated me on how a septic tank works very thorough. Very professional and polite NOOO up sale or rip off...I have given their name out to my family members. And would recommend them to anyone...
While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.
I was honestly afraid to make the call for septic help as we had neglected our system for far too long. The website at masterrooter.com was very informative and helpful in my decision to call them out and to know how to maintain my system in the future. THEY ARE NOT A BAIT AND SWITCH COMPANY. They were very competent and helpful through the 6 hour process of turning my septic system back to its original, healthy state. Their workers were polite and instructive as to how to avoid problems in the future. The price was lower than I expected and it came with a warranty! I would highly recommend their services to everyone. Their website should be mandatory reading for anyone that buys a home with a septic system. Had I known and followed the information on the website my service would have been less because I would have been doing the necessary maintenance. That being said, the price was still way below what I expected, even with all my neglect. Thanks again for such a great job!
Called and set appt for non-emergency septic pumping. They no-showed and never called. I called and was told I never called them. Then he said someone would call me back to come out and never did. Poor customer service, no integrity and rude... NOT RECOMMENDED!
Hello. I wanted to take a moment to sing some praises about your tech, George. He was professional and went above and beyond with his courtesy. I did not get the name of his assistant, but he was very professional and helpful as well. In any regards, I wanted to take a moment to say THANK YOU for being an HONEST company! George was thorough in explaining what was truly needed in regards to my septic system, and because he took the time to explain the reasons why.... is the reason why, when I can budget the money together for the necessary repairs, I will be requesting your services by sending George to perform the services. I also wanted to point out a few things that really impressed me and made me believe in your company.... 1) I received a call from your company when the tech was supposed to be here, and was running late at another client...Thank you for that courtesy! *smile* 2) Even though it started raining and it was getting into the early evening, your techs performed the requested services and advised accordingly without the slightest discomfort or complaint to me! again...* smile* .... 3) Your professional and I want to reiterate "HONESTY" far exceeded my expectations! Because of the professionalism of your employee, I will be using your service in the very near future for the necessary and advised repairs. Please commend these staff members that showed nothing except the best in your company. AAA+++ Services
Don't plan on paying $150 for anything. They will always say it's more when they look at it and tell you that you have a bigger problem than you do. They scare you with a 7k for a whole new system but they can upgrade current for 2,500 or 2,600 and if you don't do it your system will back up again within days. Owner hung up on us after saying if we didn't pay higher rate he'd put the sludge back in our tank. Very nasty, scam artists. BUYER BEWARE!!!
professional company with good experience and knowledge of septic tank work. operations level mgmt does a good job in insuring customers needs are met.
They prey on your vulnerability and then charge you more. It started with $400 charge then got down to $280. They left my yard a mess without pumping anything. The company says they will pump a 1000 gallon tank for $150. There is no overflow. They did not pump the 1000 gallon tank. All they tried to do was sell me more. This company preys on people and scams them into buying more. I would be interested in seeing how many people actually get charge $150.
The owner spoke with the technician on this job. Every home is different and the 3 major things that can cause a different in price is location of tank as in distance from the house, depth of the tank, and the amount of refuse in the tank. Per our website and our radio commercials we advise everyone to have their tank serviced every 2-3 years to avoid overflow, excessive refuse in tank and grease build up. As any company we are charged more in disposing of it per state requirements which means we have to charge. Therefore we like to stand by our price but every situation can be different. We always suggest the $99.00 tank inspection so you know what the cost would be before any work is done.
I can't go into details right now - but will post everything once it all plays out. DO NOT HIRE THIS COMPANY UNDER ANY CIRCUMSTANCES........They will rip you off!!! If I could give 0 star rating I would.
When things go wrong with a septic system and regular repairs or entire reconstruction of a septic system that is an expensive and large job. Sometimes client's aren't always happy that they have to have this, but the alternative is not being able to use your faucets, showers or bathrooms. The owner addressed this client's concerns and even provided a discount for full services provided.
My parents had a septic tank back up on Saturday morning. I started calling septic companies and no one would come out or even call back. Tony at Master Rooter called us right back. He was pretty far away at the time but said he could come out and we agreed to wait on him. We are so glad that we did, because he did such a great job. My parents are an older couple, and he explained the process to them in terms that they could understand. We felt that we could trust him. He has such a great sense of humor and had us laughing over this "stinky" situation. We have already told Master Rooter that we would be calling them again and we meant it.
I place a request 2 week ago for getting septic tank empty for a specific date and double check the day before and also the morning of , the schedule was to be between 8 and 10 but at 11 there was still no one, I call them and got a call back that they had lost the request and they could not come till next week , I was force to call a different vender
The owner spoke to the client and apologized for the mix up. There was a call for the same time period in the same town and the dispatcher got confused when the client confirmed the call. We apologized and tried to make every effort to get be available after the mix up. We understand the client being upset and am sorry we were not able to service them.
It was 5 pm on a Saturday evening when my septic tank was backing up into my house.In a panic i start calling septic companies.Being a Saturday evening no one would call me back or wanted to charge me a very high emergency fee.Luckily i found Master Rooter on Kudzu.com who had a truck to my house in little over a hour and worked till 9pm fixing my septic mess.They didn't charge a high fee cause of the odd hour and the bill was exactly what he quoted!! Out of all the web sites i visited and all the promises septic companies were making on their sites Master rooter was the only one who delivered what they advertised. Because of that and their hard work in my moment of need they have a loyal customer and I highly recommend them.
I had an overflow at 11pm and didn't know what to do. I found this company and they answered the phone when I called. I didn't expect any would be able to help me that late. They came out that night and fix my septic tank at night without waking the neighbors. No more overflow or flooding. Amazing, would recommend them to anyone. Very nice people.
My sister referred me to Master Rooter after she had her house done. They were very professional and came out when they said they would. They emptied my septic for me and charged what they quoted. They inspected it for me and let me know what I need to do in the future. Would use them again!!