7450 Wits End Drive, Gainesville, GA 30506 map »
$150 RESIDENTIAL SEPTIC PUMPING/CLEANING-24 hours on call, available anytime. Family owned and operated business that is here to help in an emergency.
Ask about our $99.00 Septic Inspection. Not sure what's going on? Let us look investigate and solve the issue without spending the extra money.
* 24-Hour Service Available
Our technician Scott was professional, courteous, and knowledgeable. He was able to explain all aspects our 40year old system, and the issues we needed to repair. He provided options for an immediate... fix, and preventive maintenance. At no time was I pressured into spending more money, or doing more than was necessary. (As a woman, I appreciate this. Many contractors will try to take advantage of a woman's possible lack of knowledge in these areas)He showed, and explained each step to me as it was competed, and even took images throughout the process to email to us for our records. Their work and conduct were top-notch, and I would refer them to anyone!VIEW MORE »VIEW LESS »
After responding to my call and fixing my septic system I believed the price I was charged was too much. The owner graciously negotiated with me and we settled on a fair price. Everyone I talked with was very nice and courteous. I also believe the work was done correctly. It's nice to do business with a fair company.
Master Rooter/Scott was on time, great attitude did a good job. Replace the tail out in the yard and pump the field line.
I recently had my septic tank cleaned by Master Rooter. I had a magnet from the company being in the area a few months earlier and decided it was time to call. Once Ray and Charlie arrived, they assessed my septic tank in its entirety. I was relieved to find the location of my tank since we had recently purchased our home but not so much about the contents. Not only did Ray and Charlie clean my tank but also matched a local competitor quote. I was pleased to understand just how my septic tank worked, the structure and how to keep up on the maintenance. Most companies are interested cashing in and getting out whereas Master Rooter took the time to educate and explain just how my septic tank works. As I told them, "once people flush---they don't think anything else about it." Thank you for taking wonderful care of my septic and my home.
We had a wet spot in our yard that was getting bigger. Master Rooter came out and explained the septic system to us. They explained a solution that we could try before actually replacing the drain field. Spending alot of money on something that we may not need. They treated our tank to see if the exsisting problem would go away. They did tell us that it would take a few weeks to see if the treatment works. They also explained that my wife needs to cut down on the amount of bleach she uses to clean. The septic needs bacteria and of course bleach kills bacteria. Septic need bacteria to work properly. The team that came out to our house were very helpful and if we ever need their services again we will definetly call on them. You always hear that GOD send people into your life just when you need them. I am a witness to this that this is the truth. Thank you for letting us find Master Rooter online!!!! God Bless this community small business. I recommend this businss to anyone that is experiencing septic troubles.
This guys are crooks , I spoke with them and told them from the start I needed to pump my septic tank and will probably need to have my drain field replaced very soon but I did not decide what contractor I would choose for the job. I also confirmed that the special they have for 150 $ to pump the tank has no strings attached .Once they came out they said they cannot pump the tank for 150 , if I only want to do the pumping they wanted to charge me 500 $. The never mention in their advertising that the 150 special comes with strings attached and not even when you talk to them on the phone to schedule the appointment. Very deceiving , classic bate and hook strategy ….mad at myself I fell for it ……I was lucky I could find another company who came out and pumped the tank the same day . This company does not care to help the customer , after they lie and put you in a bad situation they do not even try to make it right R.G.
Our maintenance pumpeOur maintenance pump services clearly states on our website the specifics for this. We also disclose that on the phone as well. This service is for customers that have their tank serviced regularly. It is recommended that you have your tank serviced every 2-3 years and by delaying or postponing this, you could have issues start to occur. We would like to help every client for the best possible price but based upon this situation this did not qualify as a maintenance pump which did require more disposal costs and work.
Complete rip off. $3000 later and my septic was still bad. Even the county said they did everything wrong. They are by far the worst in the area. Don't call - Don't let them near your septic system.
We stand behind our work and warranties. If there are problems that are occurring after the fact we will answer the customers concerns and send someone out to address. We work regularly with the county to help rectify failing systems that might require entirely new systems.
They did unnecessary work that did not fix the problem, charged an outrageous amount. Unprofessional
We worked with this client to address all issues. We have resolved this consumers concerns.
When their tech showed up for a $150 pump out he tried to convince me I would need a massive repair before he even looked at anything. When I said I couldn't afford a $4000 line service he left. Before he left he broke off my service valve pipe. I know he did it because I checked it before he got there and it wasn't broken then. Stay away from this company. The repair is going to cost me a small fortune.
We received no call from any consumer stating we did any damage to their system. Our technicians are required to inspect and list any issues found. The typical reason for repairs of this magnitude is due to clients not having their service pumped every 2-3 years. We quoted a price to repair the issue, pumping tanks that have issues will not correct the issue, which we inform the client. We stand behind our assessment and am sorry we were not able to help this client.
WOW! Ad and phone quote was one price, then the day of service, it miraculously was changed (high of course)! The "technician" said the cost was not a set price, after the person who made the appointment the day before said it was. Hmm, sounds fishy, huh? When requesting to speak to the person who quoted "$150 to pump up to 1000 gallon tank", I was HUNG UP ON! That, is NOT how you conduct business. I DO NOT RECOMMEND CALLING THIS COMPANY!! MOVE ON AND CALL ANYONE ELSE!!
Per our website our $150 special is a regular maintenance for tanks serviced every 2-3 yrs. Unfortunately when this client's tank wasn't pumped for many years which is more solids and more than the 1,000 gallons. We did not collect any funds and the technician showed the client what was wrong with the tank.
Rude. Can't keep appointments straight . Bad customer service. Owner tells you he doesn't need your business. .
Client demanded we come out immediately and wanted repairs to be included in pumping price. We are not able to do that as repairs are additional. We are sorry we are not able to help the client at that time and price.
I didn't give them much to go on, but once we found the tank these guys did everything it took to get our well overdue unit and field lines pumped out, oxidized and back in working order. Oz and Robby stayed well past dark to make sure we were satisfied with the service. These guys know their "crap!"
I had a great experience with Master Rooter. They came out when they told me they would. I had a backup in my home with 4 small children . They showed me where my problem was educated me on how a septic tank works very thorough. Very professional and polite NOOO up sale or rip off...I have given their name out to my family members. And would recommend them to anyone...
While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.
I was honestly afraid to make the call for septic help as we had neglected our system for far too long. The website at masterrooter.com was very informative and helpful in my decision to call them out and to know how to maintain my system in the future. THEY ARE NOT A BAIT AND SWITCH COMPANY. They were very competent and helpful through the 6 hour process of turning my septic system back to its original, healthy state. Their workers were polite and instructive as to how to avoid problems in the future. The price was lower than I expected and it came with a warranty! I would highly recommend their services to everyone. Their website should be mandatory reading for anyone that buys a home with a septic system. Had I known and followed the information on the website my service would have been less because I would have been doing the necessary maintenance. That being said, the price was still way below what I expected, even with all my neglect. Thanks again for such a great job!
Called and set appt for non-emergency septic pumping. They no-showed and never called. I called and was told I never called them. Then he said someone would call me back to come out and never did. Poor customer service, no integrity and rude... NOT RECOMMENDED!
Hello. I wanted to take a moment to sing some praises about your tech, George. He was professional and went above and beyond with his courtesy. I did not get the name of his assistant, but he was very professional and helpful as well. In any regards, I wanted to take a moment to say THANK YOU for being an HONEST company! George was thorough in explaining what was truly needed in regards to my septic system, and because he took the time to explain the reasons why.... is the reason why, when I can budget the money together for the necessary repairs, I will be requesting your services by sending George to perform the services. I also wanted to point out a few things that really impressed me and made me believe in your company.... 1) I received a call from your company when the tech was supposed to be here, and was running late at another client...Thank you for that courtesy! *smile* 2) Even though it started raining and it was getting into the early evening, your techs performed the requested services and advised accordingly without the slightest discomfort or complaint to me! again...* smile* .... 3) Your professional and I want to reiterate "HONESTY" far exceeded my expectations! Because of the professionalism of your employee, I will be using your service in the very near future for the necessary and advised repairs. Please commend these staff members that showed nothing except the best in your company. AAA+++ Services