$150 RESIDENTIAL SEPTIC PUMPING/CLEANING-24 hours on call, available anytime. Family owned and operated business that is here to help in an emergency.
Ask about our $99.00 Septic Inspection. Not sure what's going on? Let us look investigate and solve the issue without spending the extra money.
* 24-Hour Service Available
I've used Master Rooter for both my home and rental properties. They have helped me with a variety of problems and always provided excellent service at a fair price. I highly recommend Master Rooter... and will continue to call them for all of my septic needs.VIEW MORE »VIEW LESS »
Service tech came out, evaluated the situation, quoted me a price and stuck to it! I was pleased with the ability and attitude of the technician (Allen) Being a single lady most people try to take... advantage like I am dumb but this was not the case. I would definitely recommend them, call them and use them again!VIEW MORE »VIEW LESS »
I can't go into details right now - but will post everything once it all plays out. DO NOT HIRE THIS COMPANY UNDER ANY CIRCUMSTANCES........They will rip you off!!! If I could give 0 star rating I would.
When things go wrong with a septic system and regular repairs or entire reconstruction of a septic system that is an expensive and large job. Sometimes client's aren't always happy that they have to have this, but the alternative is not being able to use your faucets, showers or bathrooms. The owner addressed this client's concerns and even provided a discount for full services provided.
When their tech showed up for a $150 pump out he tried to convince me I would need a massive repair before he even looked at anything. When I said I couldn't afford a $4000 line service he left. Before he left he broke off my service valve pipe. I know he did it because I checked it before he got there and it wasn't broken then. Stay away from this company. The repair is going to cost me a small fortune.
We received no call from any consumer stating we did any damage to their system. Our technicians are required to inspect and list any issues found. The typical reason for repairs of this magnitude is due to clients not having their service pumped every 2-3 years. We quoted a price to repair the issue, pumping tanks that have issues will not correct the issue, which we inform the client. We stand behind our assessment and am sorry we were not able to help this client.
WOW! Ad and phone quote was one price, then the day of service, it miraculously was changed (high of course)! The "technician" said the cost was not a set price, after the person who made the appointment the day before said it was. Hmm, sounds fishy, huh? When requesting to speak to the person who quoted "$150 to pump up to 1000 gallon tank", I was HUNG UP ON! That, is NOT how you conduct business. I DO NOT RECOMMEND CALLING THIS COMPANY!! MOVE ON AND CALL ANYONE ELSE!!
Per our website our $150 special is a regular maintenance for tanks serviced every 2-3 yrs. Unfortunately when this client's tank wasn't pumped for many years which is more solids and more than the 1,000 gallons. We did not collect any funds and the technician showed the client what was wrong with the tank.
Rude. Can't keep appointments straight . Bad customer service. Owner tells you he doesn't need your business. .
Client demanded we come out immediately and wanted repairs to be included in pumping price. We are not able to do that as repairs are additional. We are sorry we are not able to help the client at that time and price.
I didn't give them much to go on, but once we found the tank these guys did everything it took to get our well overdue unit and field lines pumped out, oxidized and back in working order. Oz and Robby stayed well past dark to make sure we were satisfied with the service. These guys know their "crap!"
I had a great experience with Master Rooter. They came out when they told me they would. I had a backup in my home with 4 small children . They showed me where my problem was educated me on how a septic tank works very thorough. Very professional and polite NOOO up sale or rip off...I have given their name out to my family members. And would recommend them to anyone...
While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.
I was honestly afraid to make the call for septic help as we had neglected our system for far too long. The website at masterrooter.com was very informative and helpful in my decision to call them out and to know how to maintain my system in the future. THEY ARE NOT A BAIT AND SWITCH COMPANY. They were very competent and helpful through the 6 hour process of turning my septic system back to its original, healthy state. Their workers were polite and instructive as to how to avoid problems in the future. The price was lower than I expected and it came with a warranty! I would highly recommend their services to everyone. Their website should be mandatory reading for anyone that buys a home with a septic system. Had I known and followed the information on the website my service would have been less because I would have been doing the necessary maintenance. That being said, the price was still way below what I expected, even with all my neglect. Thanks again for such a great job!
Called and set appt for non-emergency septic pumping. They no-showed and never called. I called and was told I never called them. Then he said someone would call me back to come out and never did. Poor customer service, no integrity and rude... NOT RECOMMENDED!
Hello. I wanted to take a moment to sing some praises about your tech, George. He was professional and went above and beyond with his courtesy. I did not get the name of his assistant, but he was very professional and helpful as well. In any regards, I wanted to take a moment to say THANK YOU for being an HONEST company! George was thorough in explaining what was truly needed in regards to my septic system, and because he took the time to explain the reasons why.... is the reason why, when I can budget the money together for the necessary repairs, I will be requesting your services by sending George to perform the services. I also wanted to point out a few things that really impressed me and made me believe in your company.... 1) I received a call from your company when the tech was supposed to be here, and was running late at another client...Thank you for that courtesy! *smile* 2) Even though it started raining and it was getting into the early evening, your techs performed the requested services and advised accordingly without the slightest discomfort or complaint to me! again...* smile* .... 3) Your professional and I want to reiterate "HONESTY" far exceeded my expectations! Because of the professionalism of your employee, I will be using your service in the very near future for the necessary and advised repairs. Please commend these staff members that showed nothing except the best in your company. AAA+++ Services
Don't plan on paying $150 for anything. They will always say it's more when they look at it and tell you that you have a bigger problem than you do. They scare you with a 7k for a whole new system but they can upgrade current for 2,500 or 2,600 and if you don't do it your system will back up again within days. Owner hung up on us after saying if we didn't pay higher rate he'd put the sludge back in our tank. Very nasty, scam artists. BUYER BEWARE!!!
professional company with good experience and knowledge of septic tank work. operations level mgmt does a good job in insuring customers needs are met.
They prey on your vulnerability and then charge you more. It started with $400 charge then got down to $280. They left my yard a mess without pumping anything. The company says they will pump a 1000 gallon tank for $150. There is no overflow. They did not pump the 1000 gallon tank. All they tried to do was sell me more. This company preys on people and scams them into buying more. I would be interested in seeing how many people actually get charge $150.
The owner spoke with the technician on this job. Every home is different and the 3 major things that can cause a different in price is location of tank as in distance from the house, depth of the tank, and the amount of refuse in the tank. Per our website and our radio commercials we advise everyone to have their tank serviced every 2-3 years to avoid overflow, excessive refuse in tank and grease build up. As any company we are charged more in disposing of it per state requirements which means we have to charge. Therefore we like to stand by our price but every situation can be different. We always suggest the $99.00 tank inspection so you know what the cost would be before any work is done.
After responding to my call and fixing my septic system I believed the price I was charged was too much. The owner graciously negotiated with me and we settled on a fair price. Everyone I talked with was very nice and courteous. I also believe the work was done correctly. It's nice to do business with a fair company.
My parents had a septic tank back up on Saturday morning. I started calling septic companies and no one would come out or even call back. Tony at Master Rooter called us right back. He was pretty far away at the time but said he could come out and we agreed to wait on him. We are so glad that we did, because he did such a great job. My parents are an older couple, and he explained the process to them in terms that they could understand. We felt that we could trust him. He has such a great sense of humor and had us laughing over this "stinky" situation. We have already told Master Rooter that we would be calling them again and we meant it.