2013, 2014, 2015
- I went to have a part order on my new van on 12/15/15. - Month later no reply from ( John ) the so call service manager / I had to call 3 times before I was able to speech to ( John ) after... leaving voice mails for a return call.( Part on order ) - Called and left massages since 02/11/16 no reply from voice mail or when I called was busy. - I gave up on 02/15/16 called Dodge customer service and got the part needed for my new van and had it sent to other dealer. - This was a big waste of time to deal with this service dept. GaryVIEW MORE »VIEW LESS »
My salesman will was outstanding. He went above and beyond my wife is very pleased and we will continue to shop at Troncalli
We had a great experience with Troncolli while purchasing a 2014 Jeep Grand Cherokee. There was no pressure to buy. The sales process was very relaxed. Everyone at the dealership was friendly. Would definitely recommend them to anyone looking to purchase a vehicle. And would purchase from them again in the future. It was by far the best auto purchase experience we've ever had.
Posted: 12/03/2013 • Link to this review
- I went to have a part order on my new van on 12/15/15. - Month later no reply from ( John ) the so call service manager / I had to call 3 times before I was able to speech to ( John ) after leaving voice mails for a return call.( Part on order ) - Called and left massages since 02/11/16 no reply from voice mail or when I called was busy. - I gave up on 02/15/16 called Dodge customer service and got the part needed for my new van and had it sent to other dealer. - This was a big waste of time to deal with this service dept. Gary
Posted: 2/16/2016 • Link to this review
Thank you for letting us know of your experience. Please contact me at firstname.lastname@example.org so we can discuss this. Jen Cope, Customer Relations.
In my recent visit to Troncalli Jeep, I was greeted by Salesman, Mr. Will Berry. Car buying has never been a great experience until now. All of my anxieties were wiped away once Mr. Berry displayed superior professionalism and expert knowledge with the Jeep fleet. Mr. William Berry is "The Best Salesman ever!" I was so completely satisfied with his service that I always recommend him to all of my friends. I trust and know that he will definitely take care of his customers!
Posted: 12/07/2015 • Link to this review
I contacted Wiiliam Berry @ troncolli dodge jeep about buying jeep . Mr. Berry was well informed and easy to deal with.i was amazed buy his product knowledge and easy goin demeanor. When I get my stuff together I will be back to see mr.Berry and his team...
Posted: 11/23/2015 • Link to this review
I'm on a budget and wasn't ready to buy at the moment, two things salesman usually don't like, but I had a lot of questions. I went to Troncalli and met Will who was surprisingly helpful. He showed me the inventory in my price range and was patient. After shopping around I've learned their prices were some of the lowest around, I'll definitely be buying my car there.
Posted: 11/23/2015 • Last edited: 1/28/2016 • Link to this review
We saw William Berry and he was not only nice to us, but he treated us with respect and made the experience easy. (not stressful). By the time we left, we felt like he was our friend. We highly recommend using Mr. William Berry. See Mr. Berry today!
Posted: 11/21/2015 • Link to this review
We are new in town. Took our 2010 300C (~95K miles) in due to check engine light. They identified the problem quickly, oil pump issue, and fixed it under power train warranty. When you take a car with this many miles to a dealer they will find legitimate issues which need attending to; and they did in my case. Oil and filter (has been regularly changed), air filter and PCV valve, 'burned' power steering fluid so it was 'exchanged', air induction service so cleaned throttle plate, replaced 16 spark plugs (1st time for this), update/flash PCM. They called before proceeding, I asked some questions, agreed and paid for it. They washed my car, inside and out...no charge. Now, my reason for listing all of this is to explain the middle of the road marks in quality and value. I can't see what they did and I'm reluctant to match the Great Service mark on faith alone. I'll make a point to come back and enter an update in a couple of weeks when I've had time to tell that the car is performing better.
Posted: 3/20/2015 • Link to this review
I was supposed to get special pricing through a cost club program. I was supposed to be shown the invoice and given a certain amount off. Dealer never showed the invoice and I was left to negotiate on my own. They did fix a minor issue on my old car for free though which was appreciated.
Posted: 11/20/2014 • Last edited: 11/21/2014 • Link to this review
Visit the rest, then go to the BEST! I cannot say enough about my experience with Troncalli and my salesman, Tyler Grant! Tyler went above and beyond to locate the Jeep Wrangler that I was looking for. All of my questions and concerns were answered and never did I feel like I was being strong armed to purchase something I didnt want. I had visited other dealerships prior to my visit to Troncalli and am AMAZED at the level professionalism and genuine concern to make me a satisfied customer. The entire Troncalli team helped to make this a pleasurable experience. Visit Troncalli and make sure to ask for Tyler!
Posted: 5/01/2014 • Link to this review