Casteel Heating, Cooling & Plumbing

Casteel Heating, Cooling & Plumbing Heating & Air Conditioning
2218 Canton Rd 
Marietta, GA 30066
Phone: (770) 565-5884
Email: Email this business
Website: casteelair.com
Casteel Heating, Cooling & Plumbing Casteel Heating, Cooling & Plumbing : Heating & Air Conditioning, Marietta, GA



Review
Reviews: 3

Posted on 12/5/2013

Way Overpriced Services
I recently had a plumbing technician come to my home and provide a quote on replacement of sink garbage disposal unit. The technician did a good job at diagnosing the issue and recommended replacing the unit. However, the price he quoted to do the job was over two and a half times being charged for the same unit by other reputed contractors on Redbeacon dot com. I understand that being a reputed, big company, they probably have higher overheads but a quote this high suggests that the business is trying to cash in on people's ignorance. The technician also recommended covering the studor vent in the kitchen sink. I just brought the unit from Home Depot and placed it on the pipe (No installation required per instructions) for a quarter of the price quoted. It took me five minutes to do this job.
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Casteel Heating, Cooling & Plumbing replied on 12-06-2013
When choosing a professional to work on your home it is important to consider all facets that comprise the price charged for a service and the value given. While some individuals may offer work at what seems to be a rock bottom price, it may not be backed by a company that is able to stand behind its work or offer any guarantee, something that will be important if you are unsatisfied with the results later. Casteel’s price structure is fair and in line with comparable companies that employ only licensed professionals and stand behind their work. While some tasks may seem simple and/or inexpensive to perform with supplies purchased at a hardware store, it is often the good job at diagnosing the issue that an expert is needed for, and that is often what you are paying for when you call a professional company. Problems that a homeowner knows how to repair cheaply and easily do not warrant a call to a licensed professional; more importantly, if you call the wrong plumber you may not find such a quick solution. Casteel plumbing charges a competitive fair price and delivers excellent diagnosis, quality, value, and service. With that said, we strive to "Take Amazing Care of each and every customer". Please call me directly if you would like to discuss further, and I will see what I can do to make you happy and satisfied that you selected Casteel. Respectfully, John Hillis - President


More Reviews
Reviews: 1

Posted on 4/13/2014

The Best of the Best
On initially contacting Casteel Heating and Cooling, the experience was an unexpected pleasure. From the courtesies expressed by the receptionist who first took my telephone call to the professionalism displayed by Bobby Loebl is one that very few service companies can make claim to. As part of my decision making process I scheduled seven heating and cooling companies for proposals and during Bobby’s visit there were two other companies present. Although most offered the same choice of equipment and some at a much lower cost, the follow-up, courtesies and professionalism the staff of Casteel Heating & Cooling made the decision an easier one to make.

The installation team of Jeff Dempsey and Jason Rice were great. They kept us informed during the entire process and took the time to review programming and owner maintenance.


Max Bayard #0101375
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Reviews: 3

Posted on 4/11/2014

New Duct Work
Great job today ripping out the old duct work and replacing with new duct work. Best part about this was they only replaced what needed to be replaced, they were able to reuse some components saving money. Other companies would have taken full advantage of the situation.

Jesus, Hilario, Heisen did a great job today getting the job done, extremely professional and truly cared about the work that they did. They were there to answer any questions and cleaned the area better than it was when they got there.

Thank you all!!!!! Great experience

Penn Maness 101224
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Reviews: 1

Posted on 4/7/2014

Lies.. do not trust their technicians
Told by the tech that there were multiple problems totaling over $2500 in needed repairs. Included a picture of "mold" that wasn't even from our unit.Also said our unit was 4 lbs low on Freon. An HONEST company ran every "extra cost" test and reported our unit was prefect, completely full of Freon, and has absolutely no issues or mold. A complete waste of the $79 service fee. Stay away!
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Reviews: 1

Posted on 4/7/2014

Quick, Affordable and Knowledgeable
We chose Casteel based off of a referral from a friend. They came out immediately to look at our issues and even came back the next day with a resolution and price.

Initially they weren't going to be able to install our new heating & AC unit for another 2 weeks- but since they knew we were looking to have it installed sooner if possible they called and moved us up a week, which was great!

Joe Vanderbilt and Jason Carver got to our house on time, went over the process, asked if we had any questions, then worked about 8 hours with no interruption to our day. No mess left behind either.

I would recommend Casteel if you are looking for someone who knows what they are doing, gives you honest feedback about what you need(without trying to up sell you), and completes their business in a very timely manner.


Thanks,
Amy Celio Invoice #0100798
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Reviews: 7

Posted on 4/7/2014

Highly Recommended - Above and Beyond
We were looking to replace our Air duct system downstairs and contacted four companies (Casteel, Bardi, Seasons Comfort, and Cool Air). All except one (cool air, see separate review) were responsive and courteous. However, Casteel really went above and beyond. Our system design manager was Chris Michel. He came out and gave us a tremendous amount of knowledge and advice even before we signed up to do things. He was amazingly responsive, returning every email and call within minutes. We wanted options and he gave them to us with no issues. We decided to go with Casteel and their work crew was great. They went to extra mile. When anything came up, they addressed it. Even after the job was done and paid for, we called Chris because we were concerned our carpenter was restricting the air flow with some subsequent work, and Chris offered to come over and give us advice, no questions asked. Great service and we highly recommend them.
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