Monroe Heating & Air Conditioning, Inc

68 Reviews

(770) 266-8744 www.monroehvac.com... » View Website »

2735 Cordite LoopSnellville, GA 30039   map »

Business overview

Service Area

  • Barrow/Walton County
  • Buckhead
  • Buford
  • Conyers
  • Covington
  • Decatur
  • DeKalb County
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Greenbriar
  • Gwinnett County
  • Jonesboro
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Midtown
  • Newton/Rockdale County
  • Norcross
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • Stone Mountain
  • Tucker
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Hours of Operation

  • MON
  • 8:00am
  • 7:30pm
  • TUE
  • 8:00am
  • 7:30pm
  • WED
  • 8:00am
  • 7:30pm
  • THU
  • 8:00am
  • 7:30pm
  • FRI
  • 8:00am
  • 7:30pm
  • SAT
  • 7:30am
  • 5:00pm
  • SUN

Reviews

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Outstanding Service, 7/17/2015

I originally purchased a discount coupon for A/C cleaning/service as my A/C units were not operating efficiently. The owner of the company, Omar Monroe, came and after looking at my units he showed... me my units were not in great shape, which I knew. He discussed my options for cleaning some parts, replacing some wiring and transistors, etc. He also gave me information for replacing the units. Rather than throw good money at a losing situation, I opted to replace the units. It wasn't going to get any cooler outside any time soon and it was time. Mr. Monroe was able to get the two units installed that very day. By late evening my house was cool again. Mr. Monroe and his assistant Lawrence were absolutely fantastic to work with. They worked long past the typical work day, even into the dark to finish the job. They worked through very high temperatures without any complaint. They went above and beyond in every instance imaginable. Mr. Monroe walked me through all the operations of the new thermostats and walked around the house to show me ways to improve my heating and air operations. I would highly recommend Monroe Heating and Air and would not hesitate to hire them again.

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Best service and customer service, 7/13/2015

Monroe Heating and Air responded to my call for help when my air conditioning system shut down with outside temp 94 degrees. All other companies called did not respond that day.

Linked Review

LHD123

Reviews: 1

Monroe Heating & Air Conditioning, Inc.

Very propt response to our request to service our broken furnace (on the coldest day in many years.) Repairs were made quickly. Excellent service!!!

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Airen22

Reviews: 1

Excellent service!

I called Omar when my heat wasn't working at the beginni g of the cold weather season, it ended up being something quick and easy to fix. When my heat went out during the ice storm i immediately called Omar again. Unfortunately,this time I had to replace my whole system. He answered all my questions, came out to replace my furnace and ac units as soon as he could and provided excellent service. I would highly recommend him for taking care of your heating and air needs!

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Mrthurman

Reviews: 1

Hot water heater

Monroe heating and air-conditioning came and gave me the gift of hot water again. My hot water heater went out and when I called Monroe heating they treated my case fast and cost friendly. With all of the big companies and never seeing a face it was a added bonus to meet the owner and for him to do the work. Thank you from the Thurman family. Snellville Ga.

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jhdaves

Reviews: 1

Best Quality Service and Value

It was a pleasure dealing with Omar Monroe, the owner-proprietor of Monroe Heating. He gave us a great deal on a new Energy Star AC/furnace system with new programable thermostat that qualifies for the federal tax credit. Omar is an army veteran with years of experience in the HVAC business. He is friendly, courteous and goes out of his way to make the customer happy. Omar obviously knows what he is doing and was meticulous in making sure the new high efficiency systems were installed correctly. He is liscenced, certified and insured. And he provides a personal one-year guarantee (including labor) for any problems on top of the equipment warantees. As a courtesy, he has promised to come out in spring to check the new AC system before the cooling season starts. I highly recommend Monroe Heating and AC to anyone considering a new furnace or AC system, or anyone who needs repairs to an exisiting system.

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cattyd23

Reviews: 1

Outstanding Service

I was without heat for the past two weeks. I had called two other companies to look at my thermostat and they wanted to charge me a large amount to come out and look at it. Omar from Monroe Heating & Air Conditioning came out and pin pointed the problem and charged me a reasonable rate. He gave us helpful suggestions on how to save money on our gas bill this winter. We will definitely give him a call if another problem arises. My family is grateful for Omar's service.

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mcp2012

Reviews: 2

Great Service everytime!

We have used Omar at Monroe HVAC a couple of times and he is great! He works late to make sure that you are taken care of. He is hard working and honest. We will ALWAYS use Monroe HVAC. Thanka Omar!!

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S_BROWN

Reviews: 1

Happy Customer

I called the technician to perform general maintenance on my system. He thorougly checked all necessary components on the inside unit and cleaned the outside unit. He also informed me of on the machines opperations and the cleaning supplies he used. I am very satisfied with his service and plan to use it again.

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cherlgreene

Reviews: 1

Great Service!!

Very good, professional and fast. I had 3 other ac companies come to try to fix my unit. Omar was able to figure out what was wrong and fix it fast. I am very satisfied with the professional service I received!

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VRich

Reviews: 5

Pleased Customer

Omar performed a routine maintenance check on two units he installed for me a few years ago. His service remains the best I've seen in a very long time. He's always courteous, on time, and very knowledgable. Satisfied customer again.

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Melly25

Reviews: 1

Rude and Unprofessional

Our AC Unit’s fan motor failed and we called Omar based on references. He came out the first time and replaced the broken motor with an aftermarket part. Within a week, the motor was broken once again and the unit was overheated. We called and he came, looked at it and informed us that he’d order a factory part and replace the broken aftermarket part. When he finally came out, it was replaced with another aftermarket motor, not the factory. Upon replacing it, the unit’s top was not properly screwed on and the grounding wire was hanging outside the unit. We called and he informed us that the wire was no problem. We told him the children that play in the yard. He responded, telling us to “keep the children out of the yard.” The AC unit began vibrating and making loud noises. We called him to come check it. He informed us that he had checked and there was nothing wrong. We also asked about the screws that were missing and the wire. He said that the screws were missing to begin with, and if we wanted it fixed, we would have to replace the unit. Then, he told us to “stop calling with nonsense and foolishness”. He also told us that “…he does not have the time and money to waste on gas to come check our unit and to stop wasting his time.” HE'S RUDE AND UNPROFESSIONAL, AND DOES NOT KNOW HOW TO TREAT HIS CUSTOMERS!!!!!!!!!

Monroe Heating & Air Conditioning, Inc replied on 06-17-2013

As a favor to a good paying customer, I responded to the call at his father in laws home to find an aging unit that had never been serviced or maintained, I showed the customer that there were alot of missing screws from his unit, he had perviously hired some handyman to work on it and he couldnt figure it out, I repaired his unit and got it cooling but he wanted me to inherit all the problems from previous handymen. His unit had an OEM motor on it that would have cost him more than what his unit was even worth, so I told him I could provide another motor from Johnstones Supply to save him money cause he was already crying broke, this customer attempted to play the "Customer is always right game" trying to get something for nothing, I just wasn't playing his game.

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dawgwalk

Reviews: 3

Professional, Courteous, Knowledgeable

It was near 100 degrees outside, and my upstairs ac unit was blowing lukewarm air. Called several companies and decided on Monroe. Omar was prompt and professional. I had him service both units and could immediately tell a difference in performance. The price was very reasonable and the service great. You can tell he takes pride in his work. I will have him back out to service the furnaces soon.

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TyLaoGirl

Reviews: 1

Superior Service and Loyalty!

I came home one evening and my A/C unit was blowing out hot air. The first call I made was to Monroe Heating and Air Conditioning, Inc. Omar Monroe came over first thing in the morning. He assessed the problem only to find out that the whole unit had to be replaced. Omar was very honest and thorough with his assessment. He educated me on the pros and cons of fixing the old unit with new parts versus investing in a new unit. Omar never once tried to pressure me to spend more money than what was necessary; he wanted to make sure that I was fully aware of my options. When his crew brought the old unit out from the attic, Omar showed me how old and rusted the unit was. He took the time to show me how the new unit functions and how to change the filter. He also changed over my circuit switch to be compatible with the unit. The price of the new unit was very reasonable in comparison to what some of the larger companies were advertising. Not only did I get a quality unit, I also received professional workmanship. Omar guarantees his work and his products with a warranty. I greatly appreciate the fact that he gave me a follow-up call and visit to ensure that the unit was working properly. Thank you Monroe Heating and Air Conditioning, Inc. I would definitely use them again and highly recommend them.

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almeta

Reviews: 3

Great Service!

I just had my outdoor AC units serviced by Mr. Monroe. The overall experience was great. He gave an estimate on his first visit and didn't go over that estimate. He was thorough with servicing the heating unit in the attic, and with cleaning and servicing the two condenser units outside. He also gave me a lot of "educational" information on how to extend the life of my AC units. Very professional service overall. I will call on them again.

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twomucht

Reviews: 4

Snellville Georgia's Best A/C Company

Not too many times do you run across a small business owner like Omar Monroe who has this much integrity. If you live in Snellville, Ga., and need A/C service, then make sure to give him your business. Tell him Promised Land sent you!

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pariscat

Reviews: 1

Another satisfied customer

Our air conditioner stopped working last night. Found Monroe Heating & Air Cond., Inc. on-line. Read the wonderful reviews from his customers and saw he's licensed and insured - which is very important! Called Mr. Monroe at 7:30 this morning and he promised to be there same day!! He was prompt, courteous, explained about necessary repairs, and did the job quickly and well. He did not try to sell us a maintenance plan. We had to bring the subject up and ask him if he offered such. We will definitely be using Monroe Heating & Air Cond. Inc. for all our future needs. And the cost of repairs was much less than we had expected! Thank You Mr. Monroe!

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quedog

Reviews: 1

The most honest heating and air guy

Called Monroe Heating and Air today after doing research on other companies. I was extremely impressed witb Monroe's honesty, reasonable rates, quick response, and service. I will difinitely use Monroe Heating and Air going forward as well as recommend to others.

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