zerorez began a little over 7 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.
zerorez is a pioneer in the cleaning industry. While many companies tout that they have green cleaning, no residue, or superior cleaning systems, few offer proof.
Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and.. cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.
zerorez has patented cleaning technology that has been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to zerorez.
The discount cleaners will offer you incredible deals, but you get what you pay for. All of our employees are top notch and yes, they are our employees not subcontractors. Our employees are uniformed and have clean backgrounds. Our vans are truck mounted with state of the art technology. We do not use portable equipment.
The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez.
2012, 2013, 2014
*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award
* By Appointment Only
* 24-Hour Service Available
EPA approved cleaning solution - Empowered Water
The guy come in on timet he was really nice and professional, very detail. My carpet looks like new Phenomenal job. Definitely a five stars service.
I must say we have used many carpet cleaning companies but Zerorez by far is the best. The guys were very professional and respectful in my home. I had a concern with our bedroom carpet this was... taken care of quickly the area re cleaned and the gentleman was very knowledgeable and made sure we were Very Satisfied before he left . I would recommend them to our family and friends . Thank you .VIEW MORE »VIEW LESS »
Great results! Look at the pic below. James the technician was very polite and professional and the value was great! Made out 10 year old carpet look like new!
Carpets look cleaned for 3 to 4 weeks then dirty spots come back looking worse than before! Big waste of money...
Thank you very much for your review. Please call us, we'd like to understand & rectify this if possible.
The #1 reason spots resurface is from "wicking"--where a stain is deep in the carpet but wetness in the carpet causes stains to be drawn up the fibers to the surface. This can occur within the first 2-3 days and is a major reason that we focus on 4-6 hour dry times for our work. [We also emphasize the use of fans and ask that customers do not open windows to keep the humidity low in the home.] There is no mechanism that we are aware of that will allow spots to reappear after an extended period of time. [The use of soaps by some carpet cleaners does cause carpets to attract dirt more quickly but even they do not cause spots to "reappear" but rather dirt accumulates more quickly.]
If there's a deficiency from our service, we have a 30 day guarantee. Please give us a call. Thank you. Rich, Client Service Manager
This is the second time that we have used Zerorez and once again my carpets came out beautiful. This time we also had our kitchen tile done and it looks brand new. Our technician Jonathan was very professional and did a great job! Thank you Jonathan!
Damian did a very thorough and excellent job cleaning our carpets and recliner today. Very satisfied with this service, and would highly recommend.
They can't clean anything that has linen, so they couldn't do any of my two couches or 3 chairs. I didn't see anything about that on the website when I first looked, and they didn't ask about it during the appointment set up, so it was a waste of several weeks when I could have easily gone with someone else. They also couldn't provide a referral to someone who could clean my items. Can't help but be disappointed with this experience.
Thank you very much for your review. I am very sorry you had a negative experience. When we are taking calls, we try to gather as much information so as to provide the best information we can. There are many fabrics for upholstery. Unfortunately we would not be able to cover every single aspect on the call. Our main cleaning process is our wet extraction cleaning. Linen fabrics are a dry clean only, which is a small majority of upholstery. The cleaning of linen ultimately has to be assessed by the technician due to the natural fiber and possible stains. We apologize if this was not discussed on the initial call. We are looking out for the best interest of you, our client to not damage the upholstery.
Please feel free to contact me if you wish at 770-242-1313 x8005 if I may be of assistance.
Thank you again for your review.
Rich (Client Service Manager)
I would not hesitate to recommend Zerorez to any of my friends for carpet cleaning. Jarvis was my technician. He presented himself in a professional manner, he covered his shoes before entering my home; he wasn't even bothered by my little dog. My home looks and smells clean and wonderful. Zerorez is by far on the top of my list and I would not hesitate to call them in the future. Sue Meave
The attendant was clean, neat, friendly,Knowledgeable and concerned about our needs. The cleaning process worked great. The carpet was dry in about 2 hours. We will have them back.
Very nice and courteous tech. They do try to up charge for quite a few extra items. Any spot cleaning pre- treatment, pet enzyme, or stain repellant is extra. They also give a 3 hour time window with no ability to update you until right before their arrival. I was last on the schedule and the service center was not able to advise me. A 1 to 4 window, meant arrival at3:35. Very nice tech, decent job, dried nicely, but a lot more comparable to my home Bissell cleaner than I hoped.
I am pleased to say that Zerorez far exceeded my expectations. The technician Damien was a polished professional and demonstrated superior care and customer service during his visit. My carpets are like new and saved us a ton of money because we were going to replace them, instead Zerorez saved them. THANKS! ZEROREZ GREAT JOB!
First time using zerorez would totally use again!! Our technician Carlos was on time, friendly, knowledgeable, and very professional! Carpets came out very nice and he was even able to get a stain out that was in the home from BEFORE we moved in. Very impressed will use again and again.
From the time the technicians arrived, I was so impressed with how friendly and professional they were. We had our carpets cleaned, and one bathroom floor tile/shower cleaned. When they identified an issue with the tile, the immediately brought it to our attention. We were highly satisfied with the service and would recommend them to anyone looking for a great company to work with.
First time using Zerorez and I would do so again. Very efficient and professional service.. Thank you to our Technician, Bryson.
I love Zerorez!! They're very professional and the cleaning quality is amazing!! I will definitely use their service again...
This is the third time I have used them. One time at my house and two times at my Fathers house. Each time they did a great job. Techs are very nice to work with. Will use them again and refer them to others.
Never felt so better after the first service. The technician Deparr explained the process in detail and did a great job. The carpet felt like new after the service. Will definitely recommend to others. No soap is used. Drying time is less than 6 hrs.
We are so pleased of how clean our carpets are now! A big thanks to Zerorez and to your helpful technician, Jarvis!