Ackerman Security Systems Security Services

Ackerman Security Systems

(770) 872-4655 ackermansecurity.com »

1346 Oakbrook DrNorcross, GA 30093   map »

Business overview

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials

Languages Spoken

  • English

Reviews

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Excellent Quality Of Service!!!, 9/10/2014

Recently had my 3rd Ackerman Security System installed. My sales rep and technician went above and beyond their line of work. Making sure that all of my security equipment that was ordered was... installed correctly and tested efficiently. Phenomenal customer and monitoring service. Could not ask for a better home security company than Ackerman Security Systems. Awesome job!! Thanks!

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Exemplary Service All-around, 7/18/2014

The experience I had with Ackerman Security started out on a positive note before I even contacted them. When asking a friend of mine that owns a commercial security system company for a referral on... my home system, he quickly said the best company to use is Ackerman. Michael Sorrels was the Ackerman representative that helped me figure out what my needs were and what the best system was to fit those needs. Michael went above and beyond to get my wife and I a great system and at the lowest cost which we of course were pleased with receiving. Our system is totally wireless that connects to a cell tower and we have the ability to turn the system on and off either online or through our smartphones. Michael worked diligently to get the system scheduled for install as quickly as possible. Within a few days, the installer Adam showed up and put the system exactly the way we wanted it. He spent the time to train us on how to use all facets of the system until we were comfortable with using it on our own. Two days after the installation, Michael Sorrels made a courtesy call to me to see how the installation went and if there was any questions I had about the system. Since Ackerman did such a great job throughout the entire process there were no questions on my part. I appreciate the great service from beginning to end and I would highly recommend using Ackerman for your security system needs.

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Videos & Photos

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Photos (6 photos)

  • Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • You operate your security system by entering your security code at the keypad.
  • Professionally installed, monitored carbon monoxide detectors can save lives.
  • Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.
  • Remote services, security system, lighting, climate control and video

Linked Review

northend2004

Reviews: 1

Northend2004

Great Sales Rep, very friendly and knowledgable. Enjoyed the presentation and product. I would recommend the system to my family & friends.

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More Reviews

jonathanmaloney

Reviews: 1

Flawless company from start to finish

After 3 bids for a security system it was more than clear to me that Ackerman Security was a perfect fit. The sales rep Bill Holman was very professional, reliable, fun to work with, and quick to respond to all of my questions. I always felt like I was his top priority. His confidence in the product he was selling was clear and I have been more than pleased with Ackerman since purchasing the security services. Thanks Bill Holman and Ackerman!

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ChristopherCox398

Reviews: 1

Not impressed

First installer was a clown, took 4+ hours and left without it working, didn't seem to know what he was doing and left a mess. He also said he'd come back with a new part to fix it. A week later I had not heard back so I called and the company acted as if the install was complete but scheduled another tech for the next day. 2nd guy was on time and knew the issue or so I thought. As soon as he left, the back door chime keeps going off even though it is shut and locked. Called to schedule a 3rd tech to come get this system installed and working. Was scheduled for 12-4 on 12-27. It's now 3:50 and no word from them. They are done, they can come pick up there junk on the curb and I'll have another company come do the install.

Ackerman Security Systems replied on 12-30-2013

Thank you for taking the time to contact us, and we are so happy to have been able to solve this issue before 5pm the same day. We always welcome feedback and are happy to have you as a customer.

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ColormeRED

Reviews: 1

Outrageous

Seemingly this company is only concerned with sales...they DO NOT solve system problems. I've been waiting on the SERVICE manager to call to address ISSUE and its been 3days. Acct#OR4337 12/10/13-Mgr has been in contact..possible solution and happy customer awaits

Ackerman Security Systems replied on 12-10-2013

Alarm signals were recieved, police dispatched, contact list called. System did what it was designed to do. If the decision is made to invest in additional devices we can easily install at your request.

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lalmond

Reviews: 1

Horrible customer service

Just had the WORST customer service experience EVER! We had a technician stop by today, and now our system beeps loudly every two minutes. Called customer support three times and they were not only unhelpful, they said they couldn't get another technician out until Thursday. So, I guess we were supposed to endure three days of constant alarm sounds. Spoke to a manager and not once did she apologize for the inconvenience. Her attitude was unacceptable, especially for someone in a service and support role. When we mentioned the possibility of canceling our service, her only response was if we moved forward with that a technician would not come to fix our issue. When we asked her to repeat her full name she hung up on us. Prior to this we really liked Ackerman and even referred our parents. After tonight, we could not recommend Ackerman with full confidence. Very disappointing that we will have to look elsewhere for security services moving forward!

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SalonLotus

Reviews: 1

It's all in the customer service

As a service oriented business ourselves, we are especially appreciative of good customer service. Michael Sorrells was our rep who just exceeded all of our expectations. So many times, someone can just make the whole process so difficult, that you want to throw your hands up and walk away. Michael made it easy, pleasant, and, most of all...didn't try to sell us something that we didn't want. I really must also mention Ron Scarlett who did the actual install. Two VERY nice and thoughtful GENTLEMEN who are welcome back anytime. Thank you!!

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CommonSense1

Reviews: 2

Responsive to concerns

After having a less than stellar experience with my ex-sales rep; I ask to speak to the sales VP; He called and addressed all my concerns.

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ronnierobjr

Reviews: 1

New to Ackerman and love what I've seen!

I recently switched to Ackerman after "playing out" my 3 year agreement with another provider. I was very pleased with the industry knowledge my sales rep David brought to the table. He immediately made me feel at ease about looking at a new provider for home monitoring. The experience was so good I didn't even consider keeping my old provider, even after the desperately tried to price match (after increasing my rates). I was setup for install within a few days and the Tech Josh was very professional and personable. He made the transition easy and ensured I was satisfied. Overall top notch experience from a great local company. - Ronnie Robinson Jr. / Atlanta GA

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BGOMES

Reviews: 2

No help if your home is broken into....

Warning to Ackerman customers: I have been a customer of theirs since 2007; during that time Iíve paid approximately $1900 to them (they only offered me their advertised $18.95 fee about 4 months ago). Friday, 9/6 my home was broken into. Praise God no one was home. The burglars broke in through a front window. The glass break on the window failed. Ackermanís only response was to offer to charge me (full price) for a technician to come to my house to confirm what we know Ė the equipment failed Ė and to charge me (full price) to replace the faulty device. NOTHING MORE. Ackerman only guarantees equipment THEY installed less than 12 months ago. They informed me their only service is to respond to the signal they receive Ė NOTHING MORE. And Iím sure you Ackerman customers THOUGHT you were paying for more.

Ackerman Security Systems replied on 09-11-2013

While there is understandable frustration associated with having experienced a break in, the facts presented here are not accurate. It would be inappproapriate to discuss the details in this format. We have communicated with you and arranged technician visit to review all aspects of the system. Jim Callahan-President.

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becsue

Reviews: 1

Pleasure to work with

We use Ackerman Security at our home as well as at my office and Chris Averitt was a pleasure to work with! He made everything easy and didn't 'oversell' us. I can't tell you what a relief it is to feel secure in our home. Thanks, Chris, for all your help! Becky Brown

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hartmanc

Reviews: 1

Do what they say!!!

Ackerman shows up on time and they do what they say. I have had their service for about a week impressed so far. The installer had a window from 8-10. At 8:01 the installer called and told me he was on the way was here before 9. I have set the alarm off by accident a few times, having to get used to the remembering to turn it off before I go out in the morning. Point being they had called before I had a chance to go and disarm the alarm. At this point I would highly recommend them. I elected to sign a 1 year contract as it saved me some cash on the system. Was not a requirement for me to do so though.

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chilady

Reviews: 2

Very Professional

I was very impressed with the professionalism of not only the sales rep who visited my home, but also the technician who installed the system. Their prices are very reasonable and quality excellent.

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orkin3

Reviews: 1

High Pressure Sales Tactics - buyer beware!

High pressure sales tactic: "sign the contract now- you have 3 days to cancel!" Of course, now that we've had time to do more research and realize a 3-year contract is a bit much, we've had to send a cancellation notice via courier to get out of the contract. Gave "average" scores to all, as we don't want to be locked into the service for 3 years, so can't say if it's good or bad.

Ackerman Security Systems replied on 07-11-2013

Ackerman does not require a 3 year contract, so apparently there is a misunderstanding. You can lock in the rate if desired by opting for a longer term, but we have never required a 3 year contract.

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lala95

Reviews: 1

HIGHLY RECOMMEND!

We had Mark Ofarrell come out to discuss Ackerman security systems. He was very thorough, willing to answer any questions, wasn't pushy on selling the product like most salesmen can be. We are very pleased with what Ackerman offers and it's affordable installation and monthly premiums. Definitely recommend it to others.

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rsloan1

Reviews: 2

Great sales consultant!

Gary Hackney was an excellent sales person. He was on time, courteous and extremely knowledgable. A+

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LaToyaS

Reviews: 1

Great Service!

My Ackerman service has been great! I was pleased with my salesman Roy Knights and with the monitoring. They always respond quickly anytime my alarm goes off and of course you can't beat the price!

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Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.