Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.VIEW MORE »VIEW LESS »
2012, 2013, 2014
CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.
* 24-Hour Service Available
Our experience with Ackerman has been great - we are highly satisfied with both the system itself as well as the service. We got the new Lynx 7000 that combines standard perimeter sensors and motion... detectors, even the video feed. Once we installed a wireless extender in the house, our connection has been great. Per customer service, we've been with them several months and I have not only talked to the responder team, but I've also been able to come back to my point-of-contact Sales Lead, Mr. Camacho, for multiple conversations and follow-up. Couldn't ask for a better customer relationship. AND we use the system constantly! So...I'm giving them a perfect score for our experience with them!VIEW MORE »VIEW LESS »
I had a rep out today to go over what system I had currently installed in home (equipment wise) and what I would need upgraded or installed if I went with Ackerman security. First of all the Rep... James George was EXTREMELY help and informative and made sure to answer every and any question I had. He did a walk through of my home and gave me the jist of everything already installed and what specific functions they had. Thankfully, the previous tenant in my home had the security system installed (all updated) and left it when they moved, so it was a matter of me activating. I wasn't hesitant about the contract because I figured that I would always need security where ever I moved to. We did all my paperwork, set up expectations and I am working on a set date for them to come out (Saturdays are there busiest days). Over all it was a great experience and If you guys are looking for someone to walk you through this James is the guy to do it!!VIEW MORE »VIEW LESS »
We have had Ackerman security for 4.5 years. We have been very happy with the service. Their response time is excellent. My only issue is that they require annual contract to lock in the monitoring rate. Recently we switched to their radio monitoring service and love the fact that we don't have to pay for the home phone service. Vincent made the sign up process effortless and provided great customer service. Word of advice, if you are trying to change the security code, especially duress code, stay on phone with the customer service rep. We had cops at our door as we were trying to change the duress code for added safety. Customer Service called off the cops just in time so no harm done. It does make us feel better that the system works as it is suppose to.
Our experience with Ackerman has been great - we are highly satisfied with both the system itself as well as the service. We got the new Lynx 7000 that combines standard perimeter sensors and motion detectors, even the video feed. Once we installed a wireless extender in the house, our connection has been great. Per customer service, we've been with them several months and I have not only talked to the responder team, but I've also been able to come back to my point-of-contact Sales Lead, Mr. Camacho, for multiple conversations and follow-up. Couldn't ask for a better customer relationship. AND we use the system constantly! So...I'm giving them a perfect score for our experience with them!
I had a rep out today to go over what system I had currently installed in home (equipment wise) and what I would need upgraded or installed if I went with Ackerman security. First of all the Rep James George was EXTREMELY help and informative and made sure to answer every and any question I had. He did a walk through of my home and gave me the jist of everything already installed and what specific functions they had. Thankfully, the previous tenant in my home had the security system installed (all updated) and left it when they moved, so it was a matter of me activating. I wasn't hesitant about the contract because I figured that I would always need security where ever I moved to. We did all my paperwork, set up expectations and I am working on a set date for them to come out (Saturdays are there busiest days). Over all it was a great experience and If you guys are looking for someone to walk you through this James is the guy to do it!!
First - You will enter a contract with them, and it will be three years (unless you have equipment or intend to pay full price for the equipment). What was amazing was that they handed me a flyer explaining how signing contracts with security companies was a bad idea, then they showed me a price for equipment and install, THEN they told me that price required a three-year contract. It felt very "bait/switch." Second - It took three visits by their tech to get the ALARM system set up correctly. Each time I would call them back out to fix what they screwed up in the first place, they threatened to charge me a $80 visit charge. Each time they corrected a mess they made in the first place and they even accused me of "tampering" with the system to my wife. I've never touched any element of the alarm system. Third - I have "tampered" with the video system, in fact, I have had to set that up completely myself because the installer literally did nothing. They sold me equipment I didn't need (WAPs, which you probably don't need if you have a relatively current wifi router with WPS) which degraded the performance of the system. They didn't know how to set up video alerts, they didn't know how to set up recorded events (basically, the system was useless). I spent a day learning on the manufacturers website and now have it working properly. Buyer beware, they do not live up to the hype of their ads.
My original post was deleted, but for the record DO NOT USE ACKERMAN SECURITY UNLESS YOU WANT POOR CUSTOMER SERVICE. We used them for over 4 long years and was constantly let down by customer service team. They said in response that they were "investigating my call/claim", and that all calls are answered in less than a minute---yes my call was answered in less than a minute, AND ONCE THE CUSTOMER SERVICE TEAM REALIZED I WAS NOT TRANSFERRING (BC I WAS MOVING OUT OF STATE AND COULD NOT TRANSFER SERVICES) I WAS PUT ON HOLD FOR OVER AN HOUR AND A HALF. I waited and waited and put them on hold and asked to speak to "conceirge services" who got a manager on the phone all to tell me that surprise! I needed to get my husband to call back bc he is the official authorized person. We finshed our call and the orignial call was still holding. See attached screenshot. ACKERMAN IF YOU ARE INVESTIGATING, please make sure you do it not just online for your negative reviews but also on the recorded calls and the quality of service your customers received. All this, in addition to negative customer service experience for 4 straight years. If we return to Atlanta we will not rehire or recommend.
We apologize if you experienced the hold time indicated . Our data shows we answered 100% of our customer service calls were answered in less one minute. We are researching your call to confirm the hold time and what may have caused it. Our mission is to always provide excellent customer service and support our customerís needs while protecting their account information through the use of industry approved protocols. If you still have any open items please contact us and we will be glad to resolve them safely and promptly.
I had Ackerman come out today to switch me from ADT. Michael was so professional and easy to work with. I highly recommend switching to Ackerman and requesting Michael today.
Ackerman provides local alarm system protection for my home at a fair and reasonable price for basic home alarm system. They react quickly to an alarm and provide good customer service.
I was sure busy in August with work and I was very impressed when Charles arrived at my house around 7am to provide this service, program my alarm system's panic buttons. It blew me away that I could take care of this before I left for work that morning.
My alarm company for 14years...Excellent & Professional Service! Keith Chapman is Superb! Gena Gardner
In today's world I know it's hard to compete with ADT. Their prices are getting higher and higher so when I found Ackerman I was impressed with my sales rep and what the company offers. Since becoming a customer though, I've noticed issues. About two months ago, my family was visiting in town and just as we were preparing for bed the alarm went off and announced Fire. I was stunned and immediately began checking the home. I found nothing and called Ackerman who told me they didn't even have record of the alarm going off. I thought this was strange. Just recently, I called to schedule an appointment to upgrade security in my home to include automation and cameras. I scheduled an appointment with Ackerman and not only did the rep not show, he didn't even bother to call. This is not the sort of service I am used to. Where are the good, reputable businesses that cherish their customers? I agreed to lock into a contract with Ackerman but my subdivison has over 500 homes and plenty of other options. I plan to explore other security companies as soon as possible. Ackerman has not impressed me.
Continuing customer with Ackerman Security Systems. Great customer service, reasonable monitoring rates, and no issues at all with security equipment installed. Very likely for me to recommend to other potential future customers! Great work!
I was an Ackerman customer for about five years, before deciding to discontinue my service a few months ago. Tonight, the panel began periodically beeping repeatedly to indicate a low battery and long range signal error. This is normal behavior for the system, but with a baby sleeping in the room next door, I needed the audible reminders to be disabled or the system to be powered down as soon as reasonably possible. I called Ackerman's support number, had my (closed) account verified, then asked for help disabling the error warnings. Not knowing where the transformer is plugged in (attic or crawlspace, probably) I asked for any help that could be provided, but was abruptly informed "because your account is inactive, I must terminate this phone call." I offered to verify my identity, appealed for any possible option, but it was made clear that nothing could/would be done. Buyer beware, Ackerman is unwilling to offer even minimal courtesy or support for their equipment once your business agreement is ended - not even helping you turn it off. In the end, I disconnected the power leads inside of the control enclosure - something that could have been explained easily over the phone. Someone in my position that could not read an electrical schematic would have had to soothe a woken baby all night. If/when I am seeking monitoring in the future, efforts will be made to avoid Ackerman. I wish I had never given this kind of company my business to begin with.
This should not have happened and we have now completed training all of our customer service reps to do a better job of handling this type of call.
There's always a big push to send referrals to Ackerman- they promise 5% of sale price for new sales, or $25 for those who switch. I referred 2 very large new sales in January that at 5% should have paid me over $400. Problem is, these haven't been paid yet....almost 7 months! Salesperson informed me today that I won't be paid the referral fees because THEY gave a discount to get the sales from the referrals, so no referral fee for me....apparently that's their policy?! So....in good faith I give them 2 new customers and then they loophole it so they don't have to pay.....I have no control over salesperson if they decide to give a discount. No more referrals for you!
You are correct Ackerman has a referral program for our customers, please contact me at email@example.com or 770-798-8388 so I can process your referral request.
The experience I had with Ackerman Security started out on a positive note before I even contacted them. When asking a friend of mine that owns a commercial security system company for a referral on my home system, he quickly said the best company to use is Ackerman. Michael Sorrels was the Ackerman representative that helped me figure out what my needs were and what the best system was to fit those needs. Michael went above and beyond to get my wife and I a great system and at the lowest cost which we of course were pleased with receiving. Our system is totally wireless that connects to a cell tower and we have the ability to turn the system on and off either online or through our smartphones. Michael worked diligently to get the system scheduled for install as quickly as possible. Within a few days, the installer Adam showed up and put the system exactly the way we wanted it. He spent the time to train us on how to use all facets of the system until we were comfortable with using it on our own. Two days after the installation, Michael Sorrels made a courtesy call to me to see how the installation went and if there was any questions I had about the system. Since Ackerman did such a great job throughout the entire process there were no questions on my part. I appreciate the great service from beginning to end and I would highly recommend using Ackerman for your security system needs.
I have been an Ackerman customer for many years. I have to say that their customer service gets better and better as time passes. The service technicians are top-notch; they will not leave until the job is completed. I had a billing question and emailed the company - I received a timely and excellent response to my issue. I highly recommend Ackerman.
Recently upgrade my service. I was promised a first morning apt time. we scheduled a week in advance to make sure there would not be any issues. They called and said they would be late because I was the second appointment of the day due to my location, then called back to reschedule. Must be nice to take your customers money to upgrade 179.00, have the customer sign a one year contract then screw them over and not show up on the agreed upon time to install what the customer already paid for. Now I'll be filling a complaint with the Better Business Bureau. Call customer no service did no good.