Pet's Playhouse On Ponce Kennels & Pet Boarding

Pet's Playhouse On Ponce

(404) 900-6771 www.petsplayhouse.com »

2959 East Ponce De Leon AvenueDecatur, GA 30030   map »

Business overview

We are Decatur's premier dog care facility. We offer the highest quality cage free Dog Daycare, Dog Boarding, Dog Grooming and Dog Training services. We are the alternative to traditional dog day care and boarding. We go beyond fulfilling a dog's basic needs. From our spacious dens for eating and sleeping, state of the art heating and cooling system that constantly brings in fresh outdoor air in 24 hours day, or our tree lined outdoor dog runs. We pride ourselves on our home type atmosphere,.. which makes Pet's PlayHouse truly your pet's home away from home. We also have 13 Web Cams that allow you to watch your dog while they are staying with us.

When your dog comes to Pet's PlayHouse they will have many options for entertainment and exploration! They will get to socialize with other dog friends, have mental stimulation and get the exercise they need. This will helps them with social behavior, reducing stress and improve their general health. Studies have shown that dogs that socialize tend to live longer and healthier lives.

We are the only Doggie Day Care in the Atlanta area that offers 13 web-cams that allow you to watch your pet no matter if they are playing in our indoor play area or outside on one of our three tree lined dog runs. Our outdoor tree lined dog runs are both for play and potty breaks and help to keep your pet house trained.

All play time is supervised by our trained staff. We currently have 9 staff members that are certified pet care technicians (formally America Kennel Association). Dogs are put into play groups according to their temperament, age and size. Our older guests will enjoy the company of those who are as wise in years as they are. Our indoor play area has a state of the art heating and cooling system that constantly brings in fresh outdoor air in 24 hours day. On a hot day your dog is able to take a splash in one of our mini pools.

At Pet's PlayHouse we have a special place in our hearts for special needs dogs. If your dog has a physical handicap, recovering from surgery, special medical needs or nearing the end of their time, we are able to give them the attention, service and support they need during the day.

We also offer a "doggie day school" during the day where we have our dog trainer teach your dog important social interaction skills with other humans. This can be done while your dog in our doggie day care.

Our nightly turn down service includes a freshly cleaned and filled stainless steel water bowl, with their own special toys and treats arranged on their bedding that was freshly washed during the day.

Our goal is to make your pet extremely comfortable adding homey touches and allowing them as much fun free time as possible without wearing them down.

Food: It is best to keep your dog on their own diet to avoid any strain on their digestive system. We will feed based on your instructions whether it is a chilled or heated meal. If there needs to be any additions to their food, just let us know.

Bedding: We welcome any blankets or bedding you may WANT TO BRING from home to make the transition for your pup as easy as possible. If your dog has a tendency to chew up and ingest bedding, you may want to try a raised platform bed or skip the bedding altogether.

Toys: To create an environment filled with comfort, we encourage you to bring toys from home. Nothing says home like your pups favorite toy.

Treats: Like chocolates on your pillow at a fine hotel, we take the liberty of leaving treats on YOUR PET'S PILLOW at night, or whenever you REQUEST.

Medication: Our highly trained staff has the capability of administering any medication on any type of schedule while your pet is in our care. Be sure to TELL US of any allergies your pet may have to make sure proper precautions are taken.


Drop Off Hours:

Monday 6:00am - 6:00pm
Tuesday 6:00am - 6:00pm
Wednesday 6:00am - 6:00pm
Thursday 6:00am - 6:00pm
Friday 6:00am - 6:00pm
Saturday 7:00am - 5:00pm
Sunday 7:00am - 5:00pm

Pick Up Hours:

Monday 6:00am - 8:00pm
Tuesday 6:00am - 8:00pm
Wednesday 6:00am - 8:00pm
Thursday 6:00am - 8:00pm
Friday 6:00am - 8:00pm
Saturday 7:00am - 7:00pm
Sunday 7:00am - 7:00pm

*A fee of $10 will be charged for late drop off's after 6pm Monday - Friday, and after 5pm Saturday and Sunday

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Services

  • Day Care
  • Feedings
  • General Boarding
  • Grooming & Bathing
  • Health Care
  • Pet Supply Sales
  • Playtime & Exercise
  • Portraits
  • Recreation Area
  • Snack Time
  • Special-Needs Care
  • Training

Service Area

  • Buckhead
  • Cascade Heights
  • Decatur
  • DeKalb County
  • Downtown
  • Druid Hills/Emory
  • East Atlanta
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Lakewood
  • Lawrenceville
  • Midtown
  • Riverside
  • Snellville
  • South Atlanta
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
  • West End

Animal Types

  • Dogs

Kudzu's "Best Of" Winner

2013

Credentials

Member of the International Pet Services & Boarding Association. Voted Best of Atlanta in 2010. Voted Best by Atlanta Pet Sitters & Kennels. We are now fully accredited by Pet Care Services Association and are the only accredited dog care provider in the Atlanta area. This accreditation means we are compliant in 250 standards in 17 separate areas of pet care facility operations, management, and customer service.

Hours of Operation

  • MON
  • 6:00am
  • 8:00pm
  • TUE
  • 6:00am
  • 8:00pm
  • WED
  • 6:00am
  • 8:00pm
  • THU
  • 6:00am
  • 8:00pm
  • FRI
  • 6:00am
  • 8:00pm
  • SAT
  • 7:00am
  • 7:00pm
  • SUN
  • 7:00am
  • 7:00pm

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

2008

Documents

[PDF] Boarding Basic Information and Rates
[PDF] Special Needs Dogs and Hospice Care
[PDF] Day Care Basic Information and Rates
[PDF] Grooming Basic Information and Rates

Green Credentials

We recycle anything that can be recycled in the office. We also use "green" bags for pet waste and pet friendly, green cleaning products.

Languages Spoken

  • English

Reviews

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Impressed!!, 11/30/2014

I had no plans to travel for Thanksgiving until my mother-in-law went into the hospital. I called the place I usually board Summer, but of course they we full. Since I pass by Pet's Playhouse on my... way to work everyday, I thought I'd call and see if they had any openings. I was in luck!! And I must say, quite impressed with the place when I brought her in for her assessment. The people were super nice, very understanding when Summer (she's still a puppy) peed in the lobby. The owner gave me a tour of the place, again I was impressed. It didn't smell badly. My other daycare sometimes smells, and I can only imagine how much Pet's Playhouse has to clean to keep it from smelling. I really liked the outdoor yards (no concrete) and the fact that there were employees watching and playing with the dogs. Why was I never offered a tour at my other place?? Great customer service in my opinion. Definitely sold on this place... I will definitely be bring Summer here again and will be recommending to my friends. Thanks Pet's Playhouse on Ponce. You guys really saved the day!

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Charlie and I LOVE Pets Playhouse, 10/25/2014

I take my dog to Pets Playhouse every week at least once for day care and I board him there whenever I go out of town. The staff is super nice and all know my dog by name. Every time I say, "day... care!" my dog jumps up and down and run towards the door. I recommend Pets Playhouse on Ponce to all of my friends for their doggy day care, training and boarding needs.

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Videos & Photos

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Linked Review

SoonerLuv

Reviews: 1

The premium dog care facility in Atlanta

I have used PPH for 6 years. They have several web cameras which makes it easy to check on your pet day or night. The staff has always provided excellent service. The facilities are always clean and sanitary. The owner has a heart for the community and is continually giving back.

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More Reviews

bottlenecker

Reviews: 7

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missy26

Reviews: 4

A great place for pets!

I take my two year old Shih Tzu here whenever I need a break or she needs to play! I love that they have cameras in all of the rooms so you can actually watch your furbaby at play. They're on facebook too and they have some great specials!

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Patrick12

Reviews: 12

Happy Dog - Happy Us

Our dog gets excited when we pull up to the place and runs up the stairs to go inside. He practically ignores my wife and I when we walk him in to drop him off... and he usually clings to us away from home! When we check him out online on their webcam, he is always in great spirits and is having a great time. For the price the boarding is excellent value. This is a dog-sitting service that delivers.

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DStraub

Reviews: 3

The place has my piece of mind

Moving to Decatur from LA has been a change. I found this place in a local magazine, scoped them out and gave them a try. Bass loves the place, he knows whats up when we head in that direction. Whats, best is that I can watch him on my notebook when I'm working or out exploring the town. The best thing for me is that he's tired when we get back to the Condo. Till we get a house, this is his backyard a few days a week.

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Rioblue

Reviews: 1

We love this place!!

We are very happy with Pets Playhouse. Our dog Rio loves the staff who takes great care of her. They are always smiling and very friendly. Their boarding is great too! Rio never comes home smelling like she been playing with dogs but smells very clean and that's without a bath!!! We love the numerous interactive cameras. It makes us happy to watch her playing with the staff and not just laying around. We recommend this facility to everyone who loves their pet!!

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jlsweat2001

Reviews: 1

Fun place to play

My welsh springer loves to play all day. He is only 15 months old and comes home tired form playing all day with his dog friends. In the mourning they know his name and are always smileing. When I pick him up I get a reoprt on his day if he jumped in the pool or ran around it. my pet loves this place and so so I. Jamie

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Cerchier

Reviews: 2

Great Set Up for Dogs

Have used this place 3 times and must say they have it together. Like others, I watch my dog on web cam from out of state---employees have always been on hand interacting with the dogs be it inside or outside. I think this must be a competitive business -- some negative reviews sound like discontent former employees or the competition.

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Rodney1

Reviews: 1

Best Day Care in Decatur

I tried taking a tour of the other day care and was told that was not allowe. Pets Playhouse allowed me to tour in person and on the web cams. I will be bring Scout over to play and stay

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PetsPlayHouse

Reviews: 3

Best of Creative Loafing for year 2010

Thanks to you our loyal customers we won best of Atlanta from Creative loafing, and we are # 1 on Angie’s list for best DayCare/Boarding in Atlanta for the year 2010 and the only accredited daycare/Boarding in Atlanta.

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WanthemGothem

Reviews: 1

Know the FACTS first - before going here

The coupons are inconsistent and misleading, the pricing fluctuates and is listed differently in multiple locations, and the customer service leaves a great deal to be desired. Dogs are put in kiddie pools (yes, put in – not necessarily of their own volition) and then come home wet and smelly. On more than one occasion I requested at drop-off a basic exit bath at the end of my dogs stay. Upon picking them up, the owner tried to charge me for a much more expensive bathing/grooming including other services I never wanted done and clearly did not request. I learned then to call a day in advance of pick-up to confirm the basic bath. To which they replied, the expensive one was indeed listed in the chart/file. Once I paid for a grooming package that included having my dog’s anal glands expressed. Not long after I had to bring my dog to the vet to have the glands expressed – she said that they were not done properly in the first place, yet I had been charged for the service at Pets Playhouse and was never told of any problems. I did ask at Pets Playhouse about the process and the back room employee at pick up time said everything was just fine. No problem. I could go on and on. The bottom line: I used to bring my dogs to another daycare/boarding facility but was willing to give Pets a number of tries over many months. Do your homework and read the numerous negative reviews -given threats and intimidation by the owner I/dogs certainly will be going elsewhere.

Pet's Playhouse On Ponce replied on 08-14-2009

We use different coupons in different areas to see what gives us the best results for advertising.

We have baby pools for your pets to play in. We do not force any dog into the pools. We always get permission in writing from the owner before they are allowed into the pools.

You can check out photos of the dogs playing in the pools on our web-site, and you can judge for yourself if the dogs look like they are forced into the water. We are so confident in our facility that we allow unannounced tours up to 5PM daily and we offer 13 web-cams that run 24/7.

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Utopia2

Reviews: 1

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That's all I have to say about this place. It sucks! Don't use it! Staff is rude, and facility is dirty. They don't care a bit about your pet just your wallet.

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ConsumerAdvocateAdvisor

Reviews: 1

Dogs like it tho employees hate it and the owner 2

Dogs love daycare. Duh. But my acquaintences dog Malakai did not come out alive from this place last week (June 09) How SAD and Frightening! The management and 'terms' state pricing can be modified at PPonP owners discretion. They couldnt explain the bill to me and when I pointed out the errors they said sorry they couldnt adjust it and the owner could give me store credit?!? I dont want to come back here... I like my dog alive and living. They had 3 chances at a week a piece and they struck out. Bottom of the barrel business. Oh and DEAD DOG! Need I say more? PS they copied their website from the competition and give dog daycare a bad name. Read the FINE PRINT - they can SELL you dog too!

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huskyatlanta

Reviews: 5

Give it up

I am updating my review on this place since they think I am the competiton. I actually I work for Dekalb County government. We used this place once and won't go back. They don;t care a lick about your pet.

Pet's Playhouse On Ponce replied on 11-17-2008

We are honored that our competition is so threaten by us that thy keep writing negative review's. All we ask is that you stop by, and take a tour at your convince or a virtual tour on one of our 13 web cams, amd make your own decision. Management Pets PlayHouse on Ponce

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