Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
Tim McWaters is the Reliable "comfort specialist" who inspected our system and proposed a new condenser & coil -- he is very courteous and professional. Oniel and Roberto are the installation tech... specialists who made it all work -- they are great guys (and cousins, too)! Too bad every business doesn't have people as good as these three.VIEW MORE »VIEW LESS »
I've used Reliable for annual HVAC service for 15 years. In recent years used for plumbing as well. Their technicians are always efficient & unhurried, dedicated to doing a good job. Serviceman... Lawrence Overstreet was recently at my house to service my AC units & did an excellent job. I highly recommend Reliable for top notch professional service at a fair price.VIEW MORE »VIEW LESS »
Ricky J. and David U. came by my house exactly when they said they would and installed a new circuit for my table saw in minutes. They were courteous, friendly, knowledgeable and fast. I would recommend them to anyone- and if i ever have additional needs- they'll be the first ones I call.
Tim McWaters is the Reliable "comfort specialist" who inspected our system and proposed a new condenser & coil -- he is very courteous and professional. Oniel and Roberto are the installation tech specialists who made it all work -- they are great guys (and cousins, too)! Too bad every business doesn't have people as good as these three.
I've used Reliable for annual HVAC service for 15 years. In recent years used for plumbing as well. Their technicians are always efficient & unhurried, dedicated to doing a good job. Serviceman Lawrence Overstreet was recently at my house to service my AC units & did an excellent job. I highly recommend Reliable for top notch professional service at a fair price.
Lawrence was very friendly, and explained to me what he was doing, and how I could change filters. His service was great!
Reliable Air employee's Jason and Chris just finished installing my new Trane HVOC system. They did a fantastic job!! Very professional and knowledgeable about the product. I highly recommend them to anyone needing a new unit.
We had a new a/c system installed by Reliable fourteen months ago. It came with a service contract. Our a/c has now been down for four days. We keep getting told that we are "on the list." We will have to go elsewhere and pay for the service as we have out of town family coming in tomorrow.
I apologize for the back up in providing service in a timely manner. The heat wave came on quickly this year and put us behind giving fast response times. The customer service rep should have given you a priority status as your unit is new and under warranty. They have been making some mistakes and not scheduling correctly and I apologize for this. Please call on my cell and let me know your name and number and a tech will be dispatched right away to get the system cooling. If we can't fix it right away, we can install temp cooling in your home or pay for you to stay at a hotel. Dan Jape 404 626-2344.
New unit installed today. Oneil/Roberto were outstanding! Courteous, neat & knowledgable. True pros!
Thanks to Lawrence for answering my endless list of questions..Recently bought a condo,and called Reliable to schedule a maintance plan.I could not locate the air filter..So thankful that I did,as the air filter was completely clogged..Lawrence was very friendly and was very thorough..
Reliable came to the rescue when our old system failed, and sent us two of their best, Marty K. and Matt S. Bravo, guys!
Thanks Dustin, Garrett (The New Guy! ;) )& Terry for professionally taking care of installing my new heat pump in my sunroom. You guys showed up on time, never complained in the sweltering heat, fashioned a great sheet metal conduit for my exterior lines, hung the unit perfectly. In addition, you guys cleaned up after you were done. I couldn't be happier with a HVAC company! You all have provided my family and I year round comfort where I didn't think it was possible! Thanks again! Scott Alexander 770-496-1300
Jason and Josh were awesome! They installed my new HVAC faster than I expected without missing a beat!
UPDATE: Reliable stood by their commitment to customer service and refunded my money. Everyone makes mistakes, but it's how you respond to them that makes a company. Thanks Reliable! -------------- I'm very disappointed with the plumbing department. I had a new water heater installed 2 years ago with Reliable with the expectation that it would last me a good 8-10 years. But just 2 years later, it failed. They told me they'd order the part and it'd be ready in 12-24 hours. The next day I heard nothing from them so decided to call. I was told the part didn't come in yet and I'd have to wait until Monday to have it fixed. Monday comes and I expect a call. Nothing. So I had to call them again to find out what's going on. No one could help me to determine where the part is or when it'd be installed. I was redirected to a manager where I left a message with my dissatisfaction. No response. The next day I called again and was told I'd receive a call from the plumbing manager. He did call me back and told me they'd be out that day, but they'd take the part off an existing heater. They did come out that evening and make the fix. However, they have the audacity to ask me for $350 for the fix. The water heater was $800 and that was 2 years ago and now I owe $350 for a fix that should never have happened and when did happen did so very inefficiently and without proper communication.
Hello, I researched your concern and I agree with you that a part only two years old should not incur a charge when it fails. We do not make the water heaters or the write the parts warranty for these units, but I feel all products should last longer than one year. I just bought a new washer and dryer from GE and was surprised these units only had a one year parts and labor warranty. Lowes wanted to sell me an extended warranty, but last time I bought one from the orange big box store, they would not honor the warranty after only three years and I incurred a $500 repair bill on a dishwasher. In the appliance business, one year seems to be the norm, but I just do not like that answer. We don't have new water heaters fail very often, but after looking into your issue, I have changed our policy to 6 years parts and labor on all standard water heaters we sell and install. I have the accounting department refunding all of your money and your warranty will be changed in the computer to six years full warranty as well as every other customer who has purchased a water heater in the past and the future. Thank you for bringing this to my attention allowing me to make this change and having a customer go away mad. I will provide this warranty on my own regardless of what the manufacturer provides. Thank you for your business! Dan Jape. Owner Reliable Heating & Air and Plumbing.
Had a complete system installed. Work was absolutely done in a professional manner. Thanks to servicemen Oniel and Roberto.
Always dependable, excellent service, plus great value. Oniel and Roberto installed my new HVAC last week and did an incredible job. Also used Reliable for Duct Cleaning recently. I totally trust Reliable's team members - all very knowledgeable and professional. And they take to time to answer all my questions and even explain things I don't think to ask. Relief to find a proven company I can trust.
Had them over gave me a fair price. Did the work efficiently and in a timely manner. I would highly recommend.
I am very pleased with the new Trane A/C system that Reliable Heating & Air installed at my house. The installers, Dustin and Garrett, exceeded my expectations. They did an excellent job from beginning to end. They were very knowledgeable and explained the options for conditioning the air at my house. The quality of the installation is superb. Also, Dustin and Garrett left everything in a clean and neat manner. Thank you for great service.