Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
We got a new unit at our office about a year ago. They came out to do a free inspection, the guys were great and the service is awesome! I would recommend them any day! Thanks- Corey and Carlton!... Great work!VIEW MORE »VIEW LESS »
David and Lee did a great job cleaning my HVAC ducts. They were professional, kind, efficient and explained the process well. They didn't mind when I took some cell phone pictures while they were... working- and even helped. (David put his arm down into the same duct for an after photo). Thanks guys, what a difference!VIEW MORE »VIEW LESS »
My husband took the day off in order to be there for the plumber to fix our sink. We were told there would be no set time, as it depended on the job before us. Understandable. However, around three PM, we had still received NO call. I had to call them to find out what was going on, and then they had to call me back. Finally around four, I found out that they would have to reschedule. My husband spent the entire day just waiting for a plumber who never showed, we lost a days pay, and they didn't even have the courtesy to call us, I had to initiate finding out what happened. It would have been different had they contacted me to let me know of the issue, and shown a common sensitivity to their customers time. They did offer to reschedule. I declined. I will never use them for anything else, we cannot afford to just take days unpaid for no good reason.
I have to agree with you on this mistake. It was horrible customer service and it is not something I take lightly. Our plumbing supervisor/dispatcher was out sick two days and the young lady who stepped in to do her job was simply not able to handle the job correctly. We did not know this was happened until I we saw your review. We have a system in place that allows us to call a customer ahead and give them prior notice when we are able to come and complete a service call and then the customer comes home to meet us. I am not sure why we did not use this system as it works great for most of our customers. I am also astounded we could not handle this repair later in the day regardless of how busy we were as we have 24 hour after hour plumbers on call and the call could have been sent over to the emergency plumbers. I will speak to all the people involved in this decision and find out why they chose not to be helpful and customer friendly. I will gladly do the repair at no charge to you as a way of offering an apology for all my employees who dropped the ball here. I will also include a $200 coupon good for services in the future to help compensate for the time your husband waited on us. This is not the norm for our company and given the opportunity, I would like to prove it to you. Please let me know if I can provide this service to you. Dan Jape, owner
We got a new unit at our office about a year ago. They came out to do a free inspection, the guys were great and the service is awesome! I would recommend them any day! Thanks- Corey and Carlton! Great work!
David and Lee did a great job cleaning my HVAC ducts. They were professional, kind, efficient and explained the process well. They didn't mind when I took some cell phone pictures while they were working- and even helped. (David put his arm down into the same duct for an after photo). Thanks guys, what a difference!
David & Lee cleaned my ducts after a new HVAC install. Early arrival, Professional Guys, quick service, A++++++
Lawrence Overstreet did a great job and was very helpful! He explained everything in great detail and answered all of my questions
Jake Arthur, arrived on time, completed the job and was professional and personable.Highly recommend
Deon just left after our pre-winter service. He was super! He answered a million of my questions and was very helpful. I will look forward to seeing him again before next summer!
Lawrence was so knowledgeable, helpful and efficient. Relationships are so important and we trust him to have our best interests. We are totally pleased with Reliable H&A!!
Tyler D. just left my home and did an outstanding job. He called and arrived on time. I found my new company! Thank you!!
Today Reliable sent Horacio and and Frank to clean the air ducts in my house. They were real professionals. Horacio showed before and after pictures of my air ducts...what a difference! He also identified an issue with the air filter and immediately contacted his supervisor. I was so grateful for his concern and now the issue will be rectified. Great and reliable crew!
Last edited on 9/29/2015
I am very pleased to write this letter of recommendation for Reliable Heating and Air. The service provided by John Hall and Clevelann Davis was excellent! We were impressed by their knowledge, expertise and meticulous care they used to create the perfect new system for our home. The new system is such a vast improvement over our past system. We can not thank you enough for providing such high quality equipment and expert installers. We will continue to use your company for all our heating and air needs and will be recommending your company to all of our friends and neighbors. Thanks again to John and Clevelann for an outstanding installation!!
They installed my AC/Heat units 10+ years ago and have them do annual maintenance. Techs are always professional and keep the systems running like new and up-to-date. I've recommended them to several people who now use them.
Our RH&A representative, David Gonzalez, came over to clean out the dryer vent that was severely blocked with lint. He not only vacuumed out the vent but thoroughly explained the problem and offered several solutions for us to choose from. My mom has acute breathing problems and David took every precaution to quickly get rid of the dust inside the laundry room to prevent my mom from having a respiratory reaction. He showed us the problem, cleaned the floor and even left his contact information in case we needed further assistance! David was so helpful and friendly that we hated to see him leave! It's people like David that make RH&A such a top notch company. We highly recommend RH&A for all heating, cooling and ventilation services. DLCROOM
We rent and are very thankful that our landlord uses Reliable Heating and Air as our heat/air service company. Today Eric Lott was our technician and we could not have been more satisfied. Eric took his time and made sure both units were completely inspected and all issues were addressed and corrected. Eric did an outstanding job! We would highly recommend Eric and Reliable Heating and Air to anyone.
We needed to replace our heating and a/c system and were somewhat hesitant to spend such a large amount of money on a company we had not previously used. However, we are highly pleased with the quality of work, equipment installed (Trane), and especially the crew: Lee Cook, sales engineer; Greg McDaniel, lead installer; and Clayton Bailey, installer. They were all very professional, extremely knowledgeable and were eager to answer all of our questions and concerns. This was a big job to do, but was completed in one day with little to no disruption to our schedules. The crew were on time and completely cleaned up after installation. We definitely recommend this company. You can rely on it!
I recently had my HVAC system serviced to get ready for the winter months ahead and had the pleasure of having Deon Triplett as my technician. He was extremely knowledgeable and friendly and did a fantastic job checking my entire system. I would definitely recommend him to anyone!