Reliable Heating Air Plumbing & Electric Appliance Rental & Repair Services

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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"KJ" WasThe Best Serviceman We've Had Yet!!!, 9/19/2014

"KJ" called to let us know he was on his way and he arrived exactly when he said he would. He was here to do our annual Fall service and was the best tech we have ever had from Reliable. He was... thorough in the work he did and seemed to go the extra mile. He was both professional and a total gentleman! We will be sure to ask for him in the next time we need service!

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EXCELLENT JOB, 9/19/2014

Jorge and Jesse recently installed a new heating and air system in my home and they did an excellent job. Jorge and Jesse were professional, friendly, and very hard working. I really liked how they... included me in the entire process by explaining the work they were doing and how everything would function. I would highly recommend Reliable Heating and Air, especially Jorge and Jesse.

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Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

abrahamdepot

Reviews: 2

Finally a new system

My units were on it last leg and after getting 3 quotes, I selected Reliable. Great team to work with. They were on time and did a great job.

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More Reviews

evilgoat01

Reviews: 1

Previous negative Review Disappeared!

I left a review about a week ago regarding problems I had with calling and scheduling service for a new Trane unit that had a leaking evaporator coil. The company did eventually take great care of me, but that was after having appointments scheduled on the wrong day, or being cancelled without calling me to let me know. In the end, they sent out a phenomenal service technician named Chris Hamrick who stopped at nothing to help solve my problems. I have never met anyone in this business with a higher work ethic. I feel I can continue with this company in the future without fear as long as the people answering the phones and making scheduled services get their act together.

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dollytea

Reviews: 3

"KJ" WasThe Best Serviceman We've Had Yet!!!

"KJ" called to let us know he was on his way and he arrived exactly when he said he would. He was here to do our annual Fall service and was the best tech we have ever had from Reliable. He was thorough in the work he did and seemed to go the extra mile. He was both professional and a total gentleman! We will be sure to ask for him in the next time we need service!

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  • Service
  • Value

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tsneksze

Reviews: 3

EXCELLENT JOB

Jorge and Jesse recently installed a new heating and air system in my home and they did an excellent job. Jorge and Jesse were professional, friendly, and very hard working. I really liked how they included me in the entire process by explaining the work they were doing and how everything would function. I would highly recommend Reliable Heating and Air, especially Jorge and Jesse.

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AdamsT

Reviews: 2

Committed to customer satisfaction

Justin Hall and David Unitt replaced some GFI boxes and troubleshooted blinking lights for us. These guys are top notch and proved to be not only knowledgeable about electrical issues but also committed to making sure that we were 100% satisfied before they left. Their care and concern for the customer showed every minute they were here!

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hwowoodstock

Reviews: 1

wonderful

We have used them a couple of times for plumbing and once for heating and air. Each was professional, knowledgeable, and friendly. They are always willing to go the extra mile while not charging for more than you agree to. Thanks to Thomas.

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jocasio

Reviews: 1

Great Service dispite wait time

Taylor Dean and Victor Croft did a fantastic job installing my tank. They were very thorough and gave me a wealth of information on the maintenance. Their night was late (after 12 midnight), but they did their work with pride and a smile.

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SaturnDW

Reviews: 1

Reliable

Good to have picked a well led company that lives up to its name, and holds standard above and beyond customer expectation in all aspects and levels of contact. I am quite happy with both the service and product received, and would no doubt return. (5-stars)

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MorrisL

Reviews: 2

Attic sealing and insulation

Fantastic job! Blain Graham, Glen Allen and MIchael Rogers were all very professional and efficient! They were upfront about the charges, and everything went smoothly. Would use them again for sure!

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casey35

Reviews: 1

Follow up to service call

Upstairs unit stopped working on Saturday night. Called the helpline Sunday morning and they had Freddie Scott at my house by 2:30 Sunday afternoon. He diagnosed the problem, ordered the part and indicated that the office would call to schedule a time to install the part. Very professional, very prompt and a good representative for the company.

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sdishman

Reviews: 2

Two visits, two very different experiences

Paid a $90 service charge for the gentleman to do nothing more than come out and tell us to replace both units. He didn't stay more than 10 minutes, and whenever my wife tried to ask questions, he repeatedly dismissed her for being a woman and said that he wished her husband was there so he could discuss it with him instead. He said that he would provide a detailed report, but that report was merely a 1-line summary that said "replace the units". I expect a little more attention and a whole lot more courtesy from a service call. UPDATE: After writing this review, we were contacted by the company because they wished to make things right. A new senior serviceman was sent out (at no charge) and he did a fantastic, thorough, professional job. He answered all of my wife's questions and was able to extend the life of our units without much additional cost. At this point, I'm inclined to believe that our first experience was merely with a bad serviceman and was not indicative of the entire company.

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gmcarlto52

Reviews: 1

Outstanding Service

I called Reliable because our downstairs A/C stopped working. Henry Lawrence arrived promptly on the day scheduled and was able to quickly resolve the issue. Henry was very courteous and professional. Outstanding job. I will definitely be using Reliable in the future.

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ThePero

Reviews: 1

Gathers your information and never calls back

Several times during the last 6 months I have filled out a sheet of paper inside the Lowes store in Marietta Georgia for a man claiming to represent Reliable Heating and Air. The paper indicates that I need a quote for the replacement of a furnace and air conditioning unit. I have received -0- calls for a quote and once I chatted online with a representative and I still never got a quote. I have called several times and the phone went unanswered. I'm assuming the representative at Lowes is genuine but what has happened to my contact information? I have since contracted with another company and had my heating and cooling system replaced.

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TPostell2014

Reviews: 1

Excellent Service!!!

Today was our first day joining the Relaiable Heating Air family. We were blessed to have been giving great service by Michael Cagle, Michael Purkey, and Jeremy McClain. The air is blowing very strong and cool. Thanks a lot guys for your servicing my family & I today.

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Rxp2004

Reviews: 1

Extremely Disappointed following up...

Tammi at the service center was very understanding of my situation and scheduled Timothy Pomella to take a second look at my unit. He shared with me that he reviewed and was apprehensive about taking the service call. We talked and he sympathized with my situation. He noticed my system was low on freon. He made a call and explained my situation for a complimentary service approval. Two hours later (couple of pounds of freon, capacitor, & batteries), my system was up in running and restored to its pre-inspection condition. Overall, I think Reliable is a good company that works hard to please its customers as evidenced with Timothy. He went above and beyond and most certainly deserves recognition from the higher ups who read this attaboy. I'm glad my system is functioning, but am concerned that the maintenance was not properly performed because Timothy identified a number of obvious things that should've been easily detected by Wayne. Tim just inspected the outside unit, which leaves concern about the evaporator. Maintenance money well spent?... not so sure, but I am happy that Reliable made it right. Super thanks to Timothy... keep up the good work and continue to make your company shine.

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MJChase

Reviews: 1

Not just a replacement for my old HVAC system.

My house needed more. There were a few locations that were cold or hot depending on the season. Lee did a fantastic job to recommend a larger supply line and extra returns to solve the problem. Raul, Harold, Ray, and Frankie installed the system to perfection. This company solves your problems and does more than just sell you a replacement for what you already have. We could have just bought a larger unit from the other guys, but then we would have had the same problem.

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Videos

Photos

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Album: Various
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Dan and Daniel Jape