5250 Atlanta Highway, Alpharetta, GA 30004 map »
Established in 1978, The Mad Hatter has grown in to one of the largest family owned air duct and chimney service companies in the United States. Our company also has a retail division that carries a full line of top quality fireplaces, grills, awnings, and accessories.
Whether cleaning your chimney or building an outdoor kitchen, we promise to give our customers top quality work and professionalism that is second to none.
We are proud members of The Better Business Bureau and.. have received 14 consecutive "A" ratings from Home Reports. Our company is state licensed and members with the National Air Duct Cleaners Association and the National Chimney Sweep Guild.
With a knowledgeable staff to serve all your needs, we are that confident we can meet and exceed all of your expectations.
2012, 2013, 2014
Certified members of the National Air Duct Cleaning Association, Certified Chimney Sweeps and the National Fire Protection Association. State licensed HVAC contractor. Better Business Bureau A+ Rating. Chimney Sweep Certified technicians. Best Choise rating from Home Reports for 16 consecutive years. Trust Dale Certified. Business is licensed, bonded and insured.
Technicians are able to write work order and share brochures on iPad device. All work orders are sent via e-mail to customers. We have gone completely paperless.
Brantly and Sean showed up on time, quickly assessed and addressed our needs and had the most polite manners! Second time I've used Mad Hatter and I'll be using them again. Great customer service!
Thanks to the good reviews in Kudzu, I and my husband decided to visit The Mad Hatter’s company showroom, to buy glass doors and to schedule fireplace evaluation visit. James, the technician, and his... helper Duane came today in our house and did a perfect job. James meticulously checked the fireplace condition, cleaned it, tuned-up the gas logs, sealed facing gaps and installed the new doors. We were greatly impressed by his attention to details and pleased by his diligent and precise work. We had to deal with a lot of contractors lately, but trust me, few did such a flawless job as James did today. We really appreciate his patience as well as his thorough answers to our countless questions. Thank you Mad Hatter company for your high quality service! We definitely recommend this company!VIEW MORE »VIEW LESS »
Zak and Eli did a great job for us today with our chimney. They were on time on a Saturday morning and very helpful beyond the chimney project. I'll make sure I ask for them when I call Mad Hatter again!
Thank you for inviting us into your home to provide service on your chimney. We appreciate the review, and we look forward to your future business! -The Mad Hatter
Zak and Ryan were thorough, thoughtful, and left our home in impeccable shape. Mad Hatter will return to clean our duct work and chimney in a couple of weeks. I highly recommend them.
Thank you for writing a review of our service technicians. We look forward to performing the air duct cleaning for you!-The Mad Hatter
Michael L. and Chad provided a very thorough inspection. They were professional and very courteous!
Thank you for providing a review our technicians and the service they performed. Happy Holidays! -The Mad Hatter
We used The Mad Hatter for cleaning our chimney and for replacing the cap on our chimney. Michael and Jesus showed up right on time (even a few minutes early!). They were both very nice and extremely professional. We were very happy with the results! We will definitely be using The Mad Hatter again!
Thank you for writing a review of our technicians and the services they provided. We look forward to working with you again in the near future! -The Mad Hatter
The Mad Hatter technicians were courteous, knowledgeable and efficient in performing the chimney inspection and required follow up repairs. They are slightly more expensive than other firms in town but the work was of high quality, and what I needed to make the fireplaces operational for the sale of my home.
Thank you for writing a review our services! Many people do not realize we are capable of making repairs rather than just providing a cleaning and inspection. We appreciate your business and look forward to working with you again in the future! -The Mad Hatter
I had my chimney cleaned and dryer vent cleaned recently. Michael L. And Jake did an awesome job. Very clean and very professional. Any and all questioned answered. Great job. I absolutely recommend them. I have used them in the past and will always call them when needed.
Thank you for writing a review of our technicians and the service they provided when they cleaned your chimney for you. We appreciate your recommendation and look forward to working with you in the near future! -The Mad Hatter
On time, super clean and provided information to help us keep the fireplace maintained between visits!! Zak was great! Really appreciated his efforts!!
Thank you for writing a review of our technician Zak! In the past year, he has earned our company over 50 reviews. We greatly appreciate your business! -The Mad Hatter
We have worked with Mad Hatter for years and have always received outstanding service! It is always such a pleasure to see Michael and Chad walk in the door; they are always friendly and helpful!
We greatly appreciate all of the business you've given us over the past several years. Scheduling your complex is always a pleasure; we look forward to being on property in the near future. -The Mad Hatter
We had our ducts cleaned today by Mad Hatter. Zak & Chad were our technicians, and they did a great job. Zak walked me through the entire process, showed me how everything worked, and what he was finding in the ducts. The process is high tech and quick. The were careful throughout the house, cleaned the vent and return covers, and put everything back just the way it was. Thanks Mad Hatter.
Thank you for providing such a detailed review of our air duct cleaning service. We greatly appreciate your business! - The Mad Hatter
I have not received an actual service from Mad Hatter yet, but I just scheduled an appt with them for the air duct cleaning. The customer service representative was a little disrespectful on the phone. It seemed that she didn't want me to schedule the appt with them. I'm kind of concerned for the service I will receive in the near future. However, when I read other reviews on kudzu, it eased my fears a little. I think I will give them a chance this time, but if I did receive a bad service, then, I will never use them again and tell my family and friends about it. After all, you can't completely trust the online reviews from strangers. The same afternoon, I called the office again, and the office manger, Derrick, was extremely courteous and friendly. He definitely addressed all of my concerns. It seemed to me that the company does value every customer and will do a great job for each customer. I guess what I've experienced was just a fluke. Maybe, she had a bad day or something. Anyways, I'm looking forward to the air duct cleaning, hopefully it will be a 5 star job.
I apologize for our customer service representative's attitude when scheduling the appointment. In fact, I am appalled, for I understand that our schedulers are the initial representation of our company. I do, however, want to thank you for giving The Mad Hatter a second chance by scheduling the appointment. If you could, at your earliest convenience, email me at email@example.com or call 770-740-8133. I serve as our senior customer service representative and would like to address your concerns.
The team did call to say they would be late due to traffic and once on site they did a thorough job, making sure to show me the camera inspection of the interior of the chimney. They answered a number of questions I had and cleaned up after themselves. Michael L. and Ryan P. were our team. Thanks guys!
Thank you for your wonderful review; we greatly appreciate your business! Michael and Ryan are both great assets to the Mad Hatter Family. We look forward to working with you in the future. -The Mad Hatter
Very professional & courteous. They were on time & they cleaned up afterwards. I was very happy with the results. I will use them again!
We greatly appreciate your business and wonderful review. We look forward to working with you in the future! -The Mad Hatter
Zak and chad did a great job explaining everything they were doing to clean my chimney. They were very professional and friendly. I would HIGHLY recommend them.
Thank you for inviting our company into your home to perform the chimney cleaning. We greatly appreciate your business and your recommendation! -The Mad Hatter
We used Mad Hatter to service our large apartment complex. Mad Hatter was very Honest, Efficent, and a pleasure to work with. Thank you Michael L. & Alfredo.
Thank you for contracting our company to service your apartment complex. We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter
Michael and Alfredo were great during their visit. They were friendly and efficient and very funny. Their service was great
Thank you for writing a review of our services; we greatly appreciate your business! -The Mad Hatter
michael L. And Alfredo were fast quiet and polite, I had no idea they were showing up as part of a service my neighborhood hired, very efficient job
Thank you for writing a review of our technicians; we glad to hear they performed an excellent service. -The Mad Hatter