RooterPLUS! is a family-owned business that has provided superior 24/7 service to our customers since 1994. RooterPLUS! specializes in professional, quality plumbing, septic, drain, heating and air conditioning service, repairs and improvements for the Metro Atlanta and surrounding areas. RooterPLUS! provides comprehensive septic and sewer solutions to help you avoid expensive repairs. Together with a comprehensive septic system inspection, we will answer questions you have about groundwater.. contamination, scum and sludge layers and backup into your home. At RooterPLUS!, your problem is our problem and we offer a 60-minute response to both residential and commercial customers. We never charge for extra service on nights, weekends, holidays, or in an emergency.VIEW MORE »VIEW LESS »
Septic systems are a serious source of groundwater contamination. Septic systems are designed to drain away human waste underground at a slow, harmless rate. An improperly designed, located, constructed, or maintained septic system can leak bacteria, viruses, household chemicals, and other contaminants into the groundwater causing serious problems. It is recommended that you have your septic tank pumped and inspected every 3 to 5 years. RooterPLUS! - helping keep Gerogia's groundwater safe.
I called to have Rooter plus come out to my home and the lady on the phone said that she would send someone out the next day.She told me that they would ask me before doing anything. Well they... showed up not on time first of all i told them it had to be after 12:00 they said ok and showed up to my house at 8:30. Started pumping my tank and let my Wife know that that we were 500 gallons over and that would cost an extra $100 that we did not have. So instead of confirming that it was ok to pump that extra they did it anyways. When my wife told the guy that he said that he would let her have a coupon to use. Well the bottom line is that he had no coupon and they charged $100 extra with permission to do so.BEWARE!!!VIEW MORE »VIEW LESS »
Everything was going fine until I asked them to price match & take online coupons. I was literally told to go to another company. I got a free estimate last week and the service was great. I called... this morning to see if I could get a price match and was told by a male employee they had availability today and could do price match. Then when I called to confirm my appointment with a female employee I asked if I could redeem the online coupons and was told yes. Not 5 minutes later the same male employee from earlier that day called me and informed me that there was no availability this day due to the ice storm in Georgia and that I should use the other company. I asked if I could schedule an appointment for next week and he asked why I wouldn't use the other company I got the quote from as if I had lied about the other estimate. Then he insisted again for me to use the other company. I would have preferred to use this company because it has been around longer in Atlanta & my family has used them & been pleased in the past. I plan to use the other company but I was very offended by Rooter Plus customer service. A simple 'no' to the coupons would have sufficed, I still would have used them.VIEW MORE »VIEW LESS »
Alvin and Jimbo were very informative and friendly. They explained everything before hand and did a really good job. Thanks.
We had no choice but to call around for the cheapest price ... Rooter Plus quoted us $195 to pump out our tank (imagine how releived we were)...... only when they got there, they said they had to charge us an extra $100 to dig to get to it? It took him all of 10 minutes to dig it up with his equipment. Ironically, since we told him that we only had about $300 till pay day, he up-charged us to that amont. FISHY FISHY .... Then when he was finished the toilet still wouldn't flush .... he said there were roots in the line and if we wanted him to clear it out it would be an extra $460!!!! My husband told him not to fill in the hole but put the cover stone back on, that way, when we called another company, they wouldn't try to charge us another $100 to dig it up. We didn't notice until he was gone that the coverstone wasn't on there properly and we could see into the tank. I called them and told him that they needed to come back and seat that stone. He told me "no, your husband told the tech to leave it that way" when I disagreed, he called me a liar. I cursed, told him they were dishonest, and hung up. Another company charged $195 to fix it and seated the stone at no extra charge. What theives! See city search for my full review.
I called and got a quot for $295 to pump out septic tank for regular maintenance. I asked if there were any other hidden charges and was assured that it would only cost $295 for the 1500 gal tank. When Bill opened the tank he said it had a filter that would cost $125 to clean it. I said I will clean it my self and washed it off with a hose and took me 1 min to clean it my self. Then he opened up the other side of the tank and he said it needs a crust buster for $250 to get the crust on top stirred up so the hose will suck it up. I looked at it but I really didn't know what it would take to break it up so I said no. I didn't want to pay $250 for this. He then said he would charge me $295 for the service call and would put a lean on my house if I didn't pay and I was stuck so he then spent all of 5min to crust bust for $250! I think they would have to do this on all pump outs so don't buy that line of crap! He also added $18.50 for fule charge and 5.75 for environmential fee and tax on the $295 for a total of $569.25. I wish I would have read Kudzu.com first! This seems to be the norm for this company. I also got a e-mail from my neighbor: “I saw you had your tank cleaned today. I live around the corner and had mine done a couple months ago by Rooter Plus. Just a warning that they will try to sell you on a new system totaling about $2500, even if you really don't need it! Might want to get a 2nd opinion. Its their M.O. as we were told by the health department
Called for routine pump out, 4hours late, then went from $195, to $800, then $4500.oo. got job done another company for $400, this co is dishonest and a ripoff.
These "people" need to be shut down. They're FAMOUS in the industry and if you see a 5-star rating, then they've written it themselves. We were scammed and our neighbor was scammed before we could warn him. They should be ashamed of themselves.
We called them for just basic septic pump for a 1000 gal. tank. They were the lowest price at 195.00 until they got here, and suddenly it was going to be 295.00 because we had a dual tank and another 195.00 'mixing fee'...then our total was 525.00 'but they are eating the tax' they tell me. It didn't add up until I looked at the receipt. They wrote it up as 300.00 + 225.00! Do NOT trust this company, not even for an estimate! They are dishonest and will take you for whatever they think they can get away with! They even tried to sell us a new filter (ours is 4 years old) at 250.00 and 160.00 bacteria for the tank. Are they on sales commission?
RooterPlus is a company to avoid at all costs. Their crew destroyed the newly installed floor in my daughters home and then not only refused to pay for the damage, but lied about informing me that the water should not be used during the drain relining they did. They are more interested in covering their @#$# than proving customer service. DO NOT USE THIS COMPANY OR YOU WILL BE SORRY
My septic tank backed up, so I called RooterPlus! to come out. The Plumber told me I needed new field lines for $6000, or, I could opt for field line and septic tank pumping for $3000, and hope for the best. I was really stuck, so I told them to go ahead, here is how my bill was given: pump tank $195 Crust Buster $225 Service Filter $125 Pump Field Lines $280 Oxidizer to treat field line $1625 Jet Main Line $320 Bio Tab $260 Total $3020 When I called several competitors, the consensus was that I had been had. Even with all of the above items, my bill should not have been over $1400. And, there was no way I needed new field lines since my house is less than 10 years old. I want the public to know about these rip off artists. I am in the process of asking for a refund now over the past two weeks, and whether I get one will say a lot for the honesty and integrity of the management. I will soon launch a web site so other angry customers can pool resources.
The plumber was nice but crook. The price he quoted was 20 times more than it should. The plumber wanted to replace the heat water for $1584 when the only think should be replaced was a the thermostat. Thieves be careful from them.
Do not call this company unless you want to get ripped off. They will give you a great price initially 229.00 to pump out the septic tank and then upcharge you for scud busters 250.00 line clean out 450.00, chemical treatment 3000.00. If you see your friends or neighbors using this company warn them. If you don't believe this post call rooter plus and asked them about their pricing... If you argue about their pricing after the work is done they will tell you that they will put a lien on your house.
Called them in Nov. for a Heat Pump that was not heating in a rental townhouse I own. The Tech. came out and put 1 1/5 lbs of freon in it. He did not say there was a leak. When my tenant came home the house was 57. I called Brookyn again and she sent out the tech again. He stayed for 2 hours and couldn't figure out what was wrong. The next day I sent out another company that immediatley found a leak. They fixed it that day. I asked or a refund of the $125 of the $205 Invoice that I spent with Rooter Plus for the freon they put in that leaked out again. The Service Mgr., Brooklyn told me that she did NOT believe me that the other company fixed a leak, and that the heat strips were what I needed to replace. I said that the heat strips were working fine and the problem was a leak that I personally witnessed. She said that she believed her Tech., thus calling me a liar and hung up the phone on me. I never raised my voice or was disrespectful on the phone to her. What a TOTAL LACK OF RESPECT for the customer. I WILL NEVER USE THEM FOR H&A OR PLUMBING!!
When my entire house backed up I assumed it was a problem with my septic system. I called rooterplus right away and they sent guy to check it out. It turned out my mainline was clogged. George was very helpful and knowledgeable. He jumped on the problem as soon as he got here. He pumped my tank and cleared my mainline and I haven't had any issues since. Thanks
I woke up to find my dishwasher had leaked everywhere. I did a search and randomly picked Rooter Plus. I called and the person I spoke with was very polite and competent. They had a plumber, Ryan, to my house within 45 minutes. Ryan was also extremely polite, competent, and was able to diagnose the problem within about 5 minutes. As it turned out, it wasn't a plumbing problem, it was a problem with part of the appliance itself. Ryan showed me what I needed and explained the problem in terms a non-specialist could understand. He had several places to recommend for me to call. And most surprising of all, there was no charge! I've never heard of a plumber coming out and not charging anything--at the very least for the time and gas used to diagnose the problem. I tipped him because I believed he should get something for his extraordinary service. And the next time I need, or think I need, a plumber, I'll be calling these guys! I highly recommend them.
Septic tank problem started Saturday 10/17/09. The guys were great who responded and they did a great job. I paid over 3600.00 that day to have my lines flushed, tank drained, with an additional 850.00 deposit toward installation of a new septic tank costing 1700.00, so in other words, I did my part. The problems started after this. I needed a new septic tank installed, quickly because mine was cracked. 15 phone calls later (from me to them, trying to find out where they were), over 2 Months later, YES, I said 2 MONTHS later...(actually it has been 2 1/2 months now!) I have spoken with Jennifer, Tabitha, Christy, Dustin (manager), Cowboy, and Charlie (district manager), never once losing my cool, TRUSTING they would do the right thing and finish the job they started. It is now the end of December (remember this all started in October). Here I sit with a damaged front yard (the equipment got stuck when they changed out the tank on 11/18 which was 3 weeks later than promised), upset neighbors from the ugly mess, and still no resolution, my yard is a wreck. I understand that we have had an exceptional amount of rain this year, but for 5 weeks now my FRONT yard has been a total mess! What I do have from Rooter Plus is many, many, many unkept promises from them. This really stinks, I advise that run far away from doing business here , you can do better than this. I would hate for this to happen to anyone else. It simply isn't right, they have treated me very poorly.
Low price to get in the door and then they upcharge, upcharge, upcharge. Just say no! Don't get taken, hold them to the quote!
Expert scammers. Please beware once you agree to have them do the work for you, they are experts at sticking it to you. PLEASE STAY AWAY!! My wife called them and she was told we would get a high end water heater and the install would be $1050. They installed a $269 watter heater and charged us $450 for the water hearter, $200 in parts and $400 in labor for a 45 minute job. The parts were a scam, there was no special build out and maybe $20 in parts. Bottom line they rooked us for over $400 and when I told them to pull it out I was not about to pay, they told us it would be an additional $700 to do that. They are unethical business people that should be shutdown permanently. I have never felt so angry and vioated in my life. Avoid this company at all costs or they will do the same to you.