Established in 1978, The Mad Hatter has grown in to one of the largest family owned air duct and chimney service companies in the United States. Our company also has a retail division that carries a full line of top quality fireplaces, grills, awnings, and accessories.
Whether cleaning your chimney or building an outdoor kitchen, we promise to give our customers top quality work and professionalism that is second to none.
We are proud members of The Better Business Bureau and.. have received 14 consecutive "A" ratings from Home Reports. Our company is state licensed and members with the National Air Duct Cleaners Association and the National Chimney Sweep Guild.
With a knowledgeable staff to serve all your needs, we are that confident we can meet and exceed all of your expectations.
2012, 2013, 2014
Certified members of the National Air Duct Cleaning Association, Certified Chimney Sweeps and the National Fire Protection Association. State licensed HVAC contractor. Better Business Bureau A+ Rating. Chimney Sweep Certified technicians. Best Choise rating from Home Reports for 16 consecutive years. Trust Dale Certified. Business is licensed, bonded and insured.
Technicians are able to write work order and share brochures on iPad device. All work orders are sent via e-mail to customers. We have gone completely paperless.
Being in the service industry ourselves I cannot begin to tell you how professional and knowledgeable Zak and Ben were. Our house was built in 1958 and the job these 2 guys did to clean our air ducts... and vents was amazing. We highly recommend this company. Thanks Again, Fred & Mary EscarraVIEW MORE »VIEW LESS »
Zak and Alfredo Millan came to my house today to remove mold and clean my air ducts. There was extensive work that needed to be done as nothing had been completed in a while. They worked very... hard and did not complain and went above and beyond. I would recommend them to anyone that needs work completed at their house.VIEW MORE »VIEW LESS »
A neighbor recommended Mad Hatter to me so I called and scheduled an appointment for a chimney sweep. It was a job well done. They were semi- local, professional, and gave a great price. I would use them again for future service.
Thank you for writing a review of our chimney cleaning. We appreciate your business and look forward to hearing back from you in the future. Also, please thank your neighbor for recommending us! -The Mad Hatter
We had our ducts cleaned today by Mad Hatter. Zak & Chad were our technicians, and they did a great job. Zak walked me through the entire process, showed me how everything worked, and what he was finding in the ducts. The process is high tech and quick. The were careful throughout the house, cleaned the vent and return covers, and put everything back just the way it was. Thanks Mad Hatter.
Thank you for providing such a detailed review of our air duct cleaning service. We greatly appreciate your business! - The Mad Hatter
I have not received an actual service from Mad Hatter yet, but I just scheduled an appt with them for the air duct cleaning. The customer service representative was a little disrespectful on the phone. It seemed that she didn't want me to schedule the appt with them. I'm kind of concerned for the service I will receive in the near future. However, when I read other reviews on kudzu, it eased my fears a little. I think I will give them a chance this time, but if I did receive a bad service, then, I will never use them again and tell my family and friends about it. After all, you can't completely trust the online reviews from strangers. The same afternoon, I called the office again, and the office manger, Derrick, was extremely courteous and friendly. He definitely addressed all of my concerns. It seemed to me that the company does value every customer and will do a great job for each customer. I guess what I've experienced was just a fluke. Maybe, she had a bad day or something. Anyways, I'm looking forward to the air duct cleaning, hopefully it will be a 5 star job.
I apologize for our customer service representative's attitude when scheduling the appointment. In fact, I am appalled, for I understand that our schedulers are the initial representation of our company. I do, however, want to thank you for giving The Mad Hatter a second chance by scheduling the appointment. If you could, at your earliest convenience, email me at email@example.com or call 770-740-8133. I serve as our senior customer service representative and would like to address your concerns.
The team did call to say they would be late due to traffic and once on site they did a thorough job, making sure to show me the camera inspection of the interior of the chimney. They answered a number of questions I had and cleaned up after themselves. Michael L. and Ryan P. were our team. Thanks guys!
Thank you for your wonderful review; we greatly appreciate your business! Michael and Ryan are both great assets to the Mad Hatter Family. We look forward to working with you in the future. -The Mad Hatter
Very professional & courteous. They were on time & they cleaned up afterwards. I was very happy with the results. I will use them again!
We greatly appreciate your business and wonderful review. We look forward to working with you in the future! -The Mad Hatter
Zak and chad did a great job explaining everything they were doing to clean my chimney. They were very professional and friendly. I would HIGHLY recommend them.
Thank you for inviting our company into your home to perform the chimney cleaning. We greatly appreciate your business and your recommendation! -The Mad Hatter
We used Mad Hatter to service our large apartment complex. Mad Hatter was very Honest, Efficent, and a pleasure to work with. Thank you Michael L. & Alfredo.
Thank you for contracting our company to service your apartment complex. We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter
Michael and Alfredo were great during their visit. They were friendly and efficient and very funny. Their service was great
Thank you for writing a review of our services; we greatly appreciate your business! -The Mad Hatter
michael L. And Alfredo were fast quiet and polite, I had no idea they were showing up as part of a service my neighborhood hired, very efficient job
Thank you for writing a review of our technicians; we glad to hear they performed an excellent service. -The Mad Hatter
Ryan and Matt with The Mad Hatter crew did an awesome job! Thanks guys!! Love Summerset Apartment Homes.
Thank you for your recent business! We greatly appreciate your review and look forward to working with you again in the near future. -The Mad Hatter
After having some issues with our wood burning fireplace, we scheduled a cleaning and inspection. Michael was on time, and very knowledgeable. He was also very careful about keeping our home clean! Great company to work with. Thanks, Adam S.
Thank you for inviting our company into your home to perform the fireplace cleaning; we greatly appreciate your review! Let us know if you need any other services! -The Mad Hatter
Matthew and Alfredo came out to clean and service my built in grill. They were courteous, professional and willing to answer my questions. By the time they finished my eight year old grill looked like new and operated perfectly.
Thank you for writing a great review of our grill cleaning service. We greatly appreciate your business! If you need any grilling accessories, please visit our showroom. -The Mad Hatter
From the scheduling of the appointment, to the email appointment reminder the night before to the professionalism of the team that came out to do the work...top notch service from a top notch company. Michael L. and Ryan were professional, polite, and prompt in arriving at scheduled time. They did a thorough job and took the time to do things right vs. rushing to get to the next appt. So glad this is done and will use them in the future for the additional services they offer.
Thank you for writing such a fantastic review of our technicians and the service they provided. We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter
What started as a routine duct cleaning turned out to be a much more serious issue. Michael L. and Ryan identified a potentially huge health hazard for our family and helped us to find the best solution. They were personable, professional and easy to work with, too!
Thank you for writing a great review of our technicians and the services they performed. We're glad to hear Mike and Ryan help diagnose and resolve the issue for you. If you ever need anything else, please call our office. -The Mad Hatter
Mad Hatter completed another project for me today and I am extremely pleased with their service. A big thank you to Zak and Ryan! They did a fantastic job, were knowledgeable, and courteous. Highly recommend!
Thank you for reviewing our technicians! We greatly appreciate your business! -The Mad Hatter
From the first knock on the door for an estimate to finished instillation this company was Wonderful.
Thank you for reviewing our service! We are glad to have provided an excellent experience.- The Mad Hatter