Mark Mosely arrived on time and diagnosed and repaired the problem within a few minutes. He was pleasant and professional, and a pleasure to work with. Don't even bother going anywhere else. These... guys are the best!VIEW MORE »VIEW LESS »
Did some research B 4 I called Precision Garage Door Srv. They are rated high by the BBB. I knew that the door torsion spring was shot and that the typical repair would cost $175 to $250. Sean... arrived on time but in a matter of minutes said that the spring was broken (no surprise there) and maybe as well the garage door opener. Price for the spring replacement alone:$495!I said no way and that I'll go to plan B. Sean then asked what would be fair and I said $300 which he readily accepted. Repair took about 45 minutes and everything works fine. Still thinking that they made about $200 as I'm sure the wholesale price on what they paid for the spring was likely less than $100! Morrow of the story... do your homework on what the repair should cost & then negotiate when they try to hi-ball you!VIEW MORE »VIEW LESS »
We needed to replace two garage doors and I did a lot of research reading reviews on several trusted websites before choosing Precision Door. Ryan Frank, our sales consultant, was very friendly and and was able to narrow down two door styles based on our "wish list". What really impressed my husband and I during the consult was when Ryan showed us a price list for different options we were considering. We were able to customized the doors and stay in budget. A week later our doors were ready and to our surprise Ryan was here to install. He did a fantastic job and we couldn't have had a better experience with Precision Door!
I don't normally review businesses because they all should do what they are supposed to do. I am reviewing this one because the technician found a fix that meant labor only when another company wanted to charge MUCH more! When a garage door isn't working, a homeowner is pretty much held hostage (pun intended) and must pay whatever is being asked. I am glad I got this second opinion and the fix was created and it worked!
Sean came out and gave an honest assessment on what needed to be done. We decided to go with the rebuild and a new opener - He was in and out in under 2 hours. We can highly recommend their services. He was fast, honest, and just very easy to deal with. Overall, a great experience. And we now have the quietest garage door opener on earth.
Precision left a good impression from the start. By the time I had hung up the phone with the appointment operator, I had an email waiting in my inbox confirming the appt. They called before arriving, as promised and arrived when they promised. My technician, Sean, was professional, fast and efficient. And my receipt was emailed to me on the spot. I highly recommend Precision to anyone looking for a reliable Garage Door Company.
Precision told me "cant estimate by phone have to weigh, measure, door" to replace spring. 50.00 for that if you dont use them. not so, tech looked at door quoted 219 per spring installed. I only needed one but they wont give warranty unless you replace both. final cost, 485.78. Hmmm 219x2=438, what? But they,re prob all the same. They know your prob not gonna pay them 50 and then end up calling someone else.
We had Precision come out to do a quote for a full motor replacement on one of 3 garage doors. The representative was wonderful to work with! I absolutely love our new garage motor and even more, I love the price I paid. We will never use anyone else ever again.
My garage door opener has sounded like it was struggling for about the past year. The opener was more than 20 yrs old. Precision replaced the mechanicals and opener for a competitive price. Travis, the technician, was very professional. I would recommend this service.
I placed a call earlier today to Precision Garage Door Service since my garage door failed to open. Within a very short time, Daniel called to say he was on his way. Upon his arrival, he immediately discovered the problem and due to the age of my garage doors he advised & recommended what needed to be done. Daniel was such a nice young man & very personable. He provided me with an estimate explaining all that would be done & as a result I am now in the process of scheduling the installation of new garage doors next week. Such a pleasure to work with Daniel!
Have them out to fix a garage door operator at a rental property. 10 min after arrival, got a call from the tech saying I need to replace the whole system for $500. couldn't give any answer when pressed for what is the problem with the existing one. At first was one thing, then another, finally said he will call back 30 min. to give the answer. Called back in less than 10 min saying it was the circuit board but he doesn't have the part and can't do it. The best is still to replace the whole thing. What a joke! Started to back pedal when I am ready to pay the $50 service charge and let him go. This is $50 lesson I won't forget. Don't ever ever call them again!!!
I am sorry you felt you had a bad experience with us. We strive to offer the highest quality service. I spoke with the technician about this situation and he said that after troubleshooting, your unit was getting power but not functioning which indicates a printed circuit board. He then also noticed your rail on your motor was severely bent and by the time we replaced the rail and the correct pc board, it was not a cost effective option. As you can see by the other reviews on Kudzu and the 1200 plus reviews on our website, we strive for customer satisfaction. I have instructed my office to issue a refund for the service call. Again, my apologizes for what was obviously a situation not communicated well by my tech, and made more difficult by the fact you were not there to show the bent rail and damage to your unit.
Called Precision to have a damaged door repaired. Courtesy call in advance of their arrival - and spot on about the time. Door was repaired back to original condition plus they adjusted to make sure it performed at peak efficiency. Polite staff from setup of appointment to the technician. Definitely my go to people for garage door service!
Great customer service, reliability and timeliness. Quick repair and very personable! Easy choice to use this Class Act again!
Mark was on time for what I thought would be an easy spring replacement. My door was so old that they did not make the parts for my door anymore. So instead of a repair we decided to replace the door. When Eric came out to install the door, he was on time and very professional. My driveway apparently has a dip in the middle, and the door did not lay flat on the ground. Eric came up with a solution and the door looks great.
Overall experience was 5 stars. From the initial phone call to installation completion. Our installer Eric was very knowledgable,courteous and proficient. Installation start to finish was less than 3 hours. Thanks for outstanding service.
I called them with what I thought was an odd request. Within 2 hours I had an appointment and once the technician arrived, he identified and fixed the issue w/i 45 minutes. Very friendly and extremely professional. Would recommend to anyone.
Travis provided outstanding service. He took the time to explain and show me what my problems were. After the repairs were complete, Travis showed me the best way to lubricate my doors and how to keep the performing properly in the future. It is very rare when someone helps you prevent service calls in the future.
We had an unbalanced door. We had friendly service person come out and replace our spring instead. The service was friendly and quick.