The good news is that my garage door now works and the guy doing the work was great. The bad news is that I was totally ripped off. The price for replacing 2 springs and a pulley was $488. I wish... I'd done some more research because there are customers all over the US complaining about the same price-gouging tactics.VIEW MORE »VIEW LESS »
Two techs arrived, Shaun & Everett. Everett was being schooled by veteran Shaun in the Precision Garage Door methodology even tho' having previous experience. Two springs were replaced (basic... problem) as were 2 roller bearings (at my request). Voluntarily, Shaun reset the pitch of a pulley bar erroneously set by the previous installer. Future problem factors were pointed out and to be watchful of. The job was done in record time & at a fair price. My take: Two thumbs up! Jack Allison, 3-3-2015.VIEW MORE »VIEW LESS »
We needed to replace two garage doors and I did a lot of research reading reviews on several trusted websites before choosing Precision Door. Ryan Frank, our sales consultant, was very friendly and and was able to narrow down two door styles based on our "wish list". What really impressed my husband and I during the consult was when Ryan showed us a price list for different options we were considering. We were able to customized the doors and stay in budget. A week later our doors were ready and to our surprise Ryan was here to install. He did a fantastic job and we couldn't have had a better experience with Precision Door!
Tim Yeager's feedback and proposals were always informative and helpful while we made our decisions. He offered alternatives that lead to the door system we selected (CHI). His costs were fair. Scott, the installer, was professional, took his time, and did top-quality work. Very pleased with the whole process and finished product.
As a widow I am always a bit cautious about services but i was immediately at ease with the technician. He was courteous and capable. Arrived on time & completed as planned. Definitely would recommend.
Finally a service vendor that tells you when they will arrive, arrives on time, and solves the issues at hand within minutes. These guys know their business well. I highly recommend them and would use them again without hesitation.
I don't normally review businesses because they all should do what they are supposed to do. I am reviewing this one because the technician found a fix that meant labor only when another company wanted to charge MUCH more! When a garage door isn't working, a homeowner is pretty much held hostage (pun intended) and must pay whatever is being asked. I am glad I got this second opinion and the fix was created and it worked!
Sean came out and gave an honest assessment on what needed to be done. We decided to go with the rebuild and a new opener - He was in and out in under 2 hours. We can highly recommend their services. He was fast, honest, and just very easy to deal with. Overall, a great experience. And we now have the quietest garage door opener on earth.
Precision left a good impression from the start. By the time I had hung up the phone with the appointment operator, I had an email waiting in my inbox confirming the appt. They called before arriving, as promised and arrived when they promised. My technician, Sean, was professional, fast and efficient. And my receipt was emailed to me on the spot. I highly recommend Precision to anyone looking for a reliable Garage Door Company.
Precision told me "cant estimate by phone have to weigh, measure, door" to replace spring. 50.00 for that if you dont use them. not so, tech looked at door quoted 219 per spring installed. I only needed one but they wont give warranty unless you replace both. final cost, 485.78. Hmmm 219x2=438, what? But they,re prob all the same. They know your prob not gonna pay them 50 and then end up calling someone else.
We had Precision come out to do a quote for a full motor replacement on one of 3 garage doors. The representative was wonderful to work with! I absolutely love our new garage motor and even more, I love the price I paid. We will never use anyone else ever again.
My garage door opener has sounded like it was struggling for about the past year. The opener was more than 20 yrs old. Precision replaced the mechanicals and opener for a competitive price. Travis, the technician, was very professional. I would recommend this service.
I placed a call earlier today to Precision Garage Door Service since my garage door failed to open. Within a very short time, Daniel called to say he was on his way. Upon his arrival, he immediately discovered the problem and due to the age of my garage doors he advised & recommended what needed to be done. Daniel was such a nice young man & very personable. He provided me with an estimate explaining all that would be done & as a result I am now in the process of scheduling the installation of new garage doors next week. Such a pleasure to work with Daniel!
Have them out to fix a garage door operator at a rental property. 10 min after arrival, got a call from the tech saying I need to replace the whole system for $500. couldn't give any answer when pressed for what is the problem with the existing one. At first was one thing, then another, finally said he will call back 30 min. to give the answer. Called back in less than 10 min saying it was the circuit board but he doesn't have the part and can't do it. The best is still to replace the whole thing. What a joke! Started to back pedal when I am ready to pay the $50 service charge and let him go. This is $50 lesson I won't forget. Don't ever ever call them again!!!
I am sorry you felt you had a bad experience with us. We strive to offer the highest quality service. I spoke with the technician about this situation and he said that after troubleshooting, your unit was getting power but not functioning which indicates a printed circuit board. He then also noticed your rail on your motor was severely bent and by the time we replaced the rail and the correct pc board, it was not a cost effective option. As you can see by the other reviews on Kudzu and the 1200 plus reviews on our website, we strive for customer satisfaction. I have instructed my office to issue a refund for the service call. Again, my apologizes for what was obviously a situation not communicated well by my tech, and made more difficult by the fact you were not there to show the bent rail and damage to your unit.
Called Precision to have a damaged door repaired. Courtesy call in advance of their arrival - and spot on about the time. Door was repaired back to original condition plus they adjusted to make sure it performed at peak efficiency. Polite staff from setup of appointment to the technician. Definitely my go to people for garage door service!
Great customer service, reliability and timeliness. Quick repair and very personable! Easy choice to use this Class Act again!
Mark was on time for what I thought would be an easy spring replacement. My door was so old that they did not make the parts for my door anymore. So instead of a repair we decided to replace the door. When Eric came out to install the door, he was on time and very professional. My driveway apparently has a dip in the middle, and the door did not lay flat on the ground. Eric came up with a solution and the door looks great.
Overall experience was 5 stars. From the initial phone call to installation completion. Our installer Eric was very knowledgable,courteous and proficient. Installation start to finish was less than 3 hours. Thanks for outstanding service.