Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Cleaning Types

  • Duct, Hood & Vent

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Very Professional!, 4/17/2015

When the lady from Reliable called to tell me who would be coming to my house she said that her best man was coming, his name was Marty. She wasn't kidding. Marty K and Matt S were awesome.... Professional, knew their jobs, and were just the nicest guys. This house had never had central heating or air and the ductwork was a challenge that they overcame with no stress and a smile on their face. They worked well together and made the whole experience painless. After having to replace 1/4 of the floor joists and a section of exterior wall unexpectedly, I needed that. The electrician was very nice and professional as well. I will always recommend Reliable Heating and Air.

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Job done right... pleasant experience., 4/17/2015

Ted came out and walked us through our options for replacing our tired HVAC system. No hassle at all. A few days later our system was installed by Johnnie and Eric. They did excellent work... our old... system was removed (even though they had to completely disassemble our old furnace to get it out of the attic) and our new system was installed in no time (including a new zone system). They were friendly, polite, and kept us informed of their progress throughout the day. In the end, they cleaned up after themselves and explained everything they had done. The system works great and our house is comfortable. Overall a very pleasant experience.

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Videos & Photos

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Video (2 videos)

  • 2

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

Dickgooding

Reviews: 1

New Customer

Moving to Dunwoody from Boston and had Justin review the electrical system in my recently purchased 45 year old ranch. His knowledge was exceptional and explanations concise and helpful. Very happy with my first experience with Reliable.

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More Reviews

Hurst1974

Reviews: 1

Great experience

Jorge & Jesse Ceron of Reliable Heating & Air did our basement HVAC install and they did a great job. They are super knowledgable, did quality work and were very fast as well. They are highly recommended!

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rewhit58

Reviews: 1

Great job once again

This is the second of two systems that I have replaced by Reliable. Randy and Andrew did the first install and Randy and Walter performed the second. Great job on both installs. Very timely, courteous, informative, and professional; I am totally pleased. Also, no damage to home taking out the old equipment from the attic and bringing in the new. Kyle, the sales rep, was also very professional and helpful.

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johnsotr

Reviews: 1

The "BEST"

I have used Reliable on several occasions for various reasons. I have never had anything less than impeccable service. Yesterdays project was the largest so far. Kudos to Raul, Jorge & Jesse for the install of our new units. Thank you!

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robinson02

Reviews: 1

Reliable does a fantastic job from start to finish

They were very professional and all staff was dependable, reliable, and on time. They have a great product, a trane furnace, and were easy to work with. Ga power was difficult to get to give the rebates promised but reliable was able to get me most of the rebates i was eligible for.I would definately recommend them to friends and neighbors. I am saving a lot of money on Ga power bill! Mick inzer was great to work with and gave me a superb system and great quality work in installing the system. Very professional company , I highly recommend them .

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Franci322

Reviews: 1

Best Service

Just had my ducts cleaned, and what a wonderful crew. Matt and Lee were just wonderful. I also was impressed by Evan, who set the whole process up for me. So professional and nice. Great service, great guys. Frances Noel

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asteele2

Reviews: 1

Great company doing great work!

Fantastic company with fantastic service. 5/5 stars. Very professional and I appreciate all the hard work.

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texmoby

Reviews: 1

Their GREAT !!!!!!

the techs Phil and LT did a great job on the install of my furnace in very difficult conditions, the dreaded crawl space. I change the filter and that's a task in its self. I can't imagine changing out a furnace. They did an outstanding job and were very polite to my wife. They gave her instructions on how to use the programmable t-stat and couldn't have been anymore professional.

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szwatzman

Reviews: 1

Emergency Sunday Service for No Heat

We called ~8:30am after waking up to no heat in our upstairs. Timothy Pomella called in advance and arrived at ~12:30pm. He was courteous and professional. He quickly diagnosed and fixed the problem. I trust that we were charged a fair price. It was wonderful having our heat working again. I had feared we'd have to wait at home all day. We've been satisfied customers of Reliable for over 20 years.

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rjdf41

Reviews: 2

Changing service to Reliable

I have been with Peachtree Service for over 25 years and haven't been happy with them for a while. I needed help with my humidifier and called Reliable and they sent a tech named Brian Williams out within the hour and he fixed it and we will now be changing our contract over to them. Great people and great service.

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GeePee

Reviews: 2

Never Had This Done Before

We had our air ducts cleaned and this was absolutely the best service ever. These guys were wonderful and the service was incredible. No service like this anymore and the cost was very reasonable. Thanks for a great experience from Alecia on the phone to the completed project.

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jacket46

Reviews: 1

Parts markup

I have no problem with a company making a profit, but when it comes to marking up the parts @300-400%, I think that is a bit much.

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JJJ5544

Reviews: 1

Reliable is the best!

I called them on the coldest day of the year, expecting them to tell me I would have to wait 2-3 days. Tim Pomella called me at noon and showed up 20 minutes later. So nice, so helpful and I had heat within 1/2 hour! So happy I called them. Kim S.

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SuzyConsumer

Reviews: 1

Professional, Prompt, Great Service!

Wow. Great service. From start to finish - professional, prompt and honest service. Was told in advance there would be an $89.95 service charge and any repairs would be additional. Technician Chris Hamrick showed up within an hour of my call, on what had to be a very busy day for them, being one of the coldest days this winter. He was professional, knowledgeable and quick to fix the problem. No attempt at upselling, no overcharging, in fact, after fixing the problem, they only charged for the service call ($89.95) and payment was simple. In an industry known for overcharging and pushing services possibly not needed, this was a pleasant, painless and refreshing experience. This was my first time using Reliable, and it won't be the last. Thanks Reliable!

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wdobbins

Reviews: 1

Great Service

Prompt and professional install by Shawn A & Tyson. A pleasure to do business with Reliable. Highly recommend.

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ernman3

Reviews: 4

Performance Department disaster! Stay away!

I live in an older home in East Cobb that did not have any bathroom exhaust fans. I called Reliable to install a bathroom exhaust fan and run the vent out the roof, which they said they could do and provided a competitive quote. The installer came out and spent half the day completing the install. The first time it rained I woke up to my master bathroom flooded in water. The water came in through the roof, damaged my brand new insulation, and spread across the floor of my master bathroom. I immediately called Reliable and they sent the original installer to "fix" his screw up. They had to remove and replace some of my insulation and re-seal the roof vent. About a week later it rained again and once again water was penetrating the roof and damanged my insulation. Finally, Reliable sent their performance department manager to my house to inspect the issue. After losing my trust in their work, I called a roofing company to meet the Reliable manager at my house. The representative with the roofing company immediately recognized the issue. The manager at Reliable obviously recognized that they should of not completed such a job and hired the roofing company to fix Reliable's mistake. The roofing company had to replace a whole section of roofing shingles to fix Reliable's mistakes and stated Reliable's installer just used a bunch of tar to hopefully seal the vent to the roof. The issue has finally been fixed thanks to the roofing company!

Reliable Heating Air Plumbing & Electric replied on 01-07-2015

I apologize the roof penetration was not properly sealed the first time. We install many holes through roofs and most of the time, it is not a problem. A hole is cut through the roof and the shingles and sealed with roofing tar to make sure no leaks occur and it is not a problem. In this case, it sounds like it was an unusual application that a roofer possibly should have handled form the beginning. I do apologize the installer did not recognize this, but often times, one is unsure whether it sealed correctly until it rains. I do appreciate your three star marks in service and value and I am happy to see we responded quickly and efficiently when a leak was discovered. We replaced the insulation that got wet and of course, paid the roofer to seal the roof against leaks. The first time our tech repaired the leak, it was still raining and it is next to impossible to fix a leak in the rain. We are not perfect and do make mistakes, but I was very pleased you reported we stayed with it until it was all corrected. Thank you for your business! Dan Jape

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Videos

Photos

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Dan and Daniel Jape