Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Cleaning Types

  • Duct, Hood & Vent

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Professional and a painless experience, 1/29/2015

We needed to add foam insulation to our attic. We consulted 3 firms including Reliable, and Reliable came through with the lowest price. It was no problem to schedule a date for installation (we... had to re-schedule once, as well). The most impressive part was the service we received from the installers, Blain and Josh. They were both extremely polite and even responded to questions we had AFTER the job was completed. We felt well taken care of and they earned our trust right off the bat.

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Great service, 1/28/2015

Just had my heating and air replaced by a crew from Reliable. Dustin, Garrett and Travis were polite, professional and did an outstanding job. They took extra time to explain the system, arrived on... time and cleaned up after. Highly recommended.

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Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

VickiAH

Reviews: 2

Like the name says--reliable

I have used them for both plumbing and HVAC. They are on time, polite, and efficient. They also have good deals for regular maintenance of HVAC.

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asteele2

Reviews: 1

Great company doing great work!

Fantastic company with fantastic service. 5/5 stars. Very professional and I appreciate all the hard work.

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texmoby

Reviews: 1

Their GREAT !!!!!!

the techs Phil and LT did a great job on the install of my furnace in very difficult conditions, the dreaded crawl space. I change the filter and that's a task in its self. I can't imagine changing out a furnace. They did an outstanding job and were very polite to my wife. They gave her instructions on how to use the programmable t-stat and couldn't have been anymore professional.

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szwatzman

Reviews: 1

Emergency Sunday Service for No Heat

We called ~8:30am after waking up to no heat in our upstairs. Timothy Pomella called in advance and arrived at ~12:30pm. He was courteous and professional. He quickly diagnosed and fixed the problem. I trust that we were charged a fair price. It was wonderful having our heat working again. I had feared we'd have to wait at home all day. We've been satisfied customers of Reliable for over 20 years.

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rjdf41

Reviews: 2

Changing service to Reliable

I have been with Peachtree Service for over 25 years and haven't been happy with them for a while. I needed help with my humidifier and called Reliable and they sent a tech named Brian Williams out within the hour and he fixed it and we will now be changing our contract over to them. Great people and great service.

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GeePee

Reviews: 2

Never Had This Done Before

We had our air ducts cleaned and this was absolutely the best service ever. These guys were wonderful and the service was incredible. No service like this anymore and the cost was very reasonable. Thanks for a great experience from Alecia on the phone to the completed project.

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jacket46

Reviews: 1

Parts markup

I have no problem with a company making a profit, but when it comes to marking up the parts @300-400%, I think that is a bit much.

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JJJ5544

Reviews: 1

Reliable is the best!

I called them on the coldest day of the year, expecting them to tell me I would have to wait 2-3 days. Tim Pomella called me at noon and showed up 20 minutes later. So nice, so helpful and I had heat within 1/2 hour! So happy I called them. Kim S.

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SuzyConsumer

Reviews: 1

Professional, Prompt, Great Service!

Wow. Great service. From start to finish - professional, prompt and honest service. Was told in advance there would be an $89.95 service charge and any repairs would be additional. Technician Chris Hamrick showed up within an hour of my call, on what had to be a very busy day for them, being one of the coldest days this winter. He was professional, knowledgeable and quick to fix the problem. No attempt at upselling, no overcharging, in fact, after fixing the problem, they only charged for the service call ($89.95) and payment was simple. In an industry known for overcharging and pushing services possibly not needed, this was a pleasant, painless and refreshing experience. This was my first time using Reliable, and it won't be the last. Thanks Reliable!

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wdobbins

Reviews: 1

Great Service

Prompt and professional install by Shawn A & Tyson. A pleasure to do business with Reliable. Highly recommend.

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ernman3

Reviews: 4

Performance Department disaster! Stay away!

I live in an older home in East Cobb that did not have any bathroom exhaust fans. I called Reliable to install a bathroom exhaust fan and run the vent out the roof, which they said they could do and provided a competitive quote. The installer came out and spent half the day completing the install. The first time it rained I woke up to my master bathroom flooded in water. The water came in through the roof, damaged my brand new insulation, and spread across the floor of my master bathroom. I immediately called Reliable and they sent the original installer to "fix" his screw up. They had to remove and replace some of my insulation and re-seal the roof vent. About a week later it rained again and once again water was penetrating the roof and damanged my insulation. Finally, Reliable sent their performance department manager to my house to inspect the issue. After losing my trust in their work, I called a roofing company to meet the Reliable manager at my house. The representative with the roofing company immediately recognized the issue. The manager at Reliable obviously recognized that they should of not completed such a job and hired the roofing company to fix Reliable's mistake. The roofing company had to replace a whole section of roofing shingles to fix Reliable's mistakes and stated Reliable's installer just used a bunch of tar to hopefully seal the vent to the roof. The issue has finally been fixed thanks to the roofing company!

Reliable Heating Air Plumbing & Electric replied on 01-07-2015

I apologize the roof penetration was not properly sealed the first time. We install many holes through roofs and most of the time, it is not a problem. A hole is cut through the roof and the shingles and sealed with roofing tar to make sure no leaks occur and it is not a problem. In this case, it sounds like it was an unusual application that a roofer possibly should have handled form the beginning. I do apologize the installer did not recognize this, but often times, one is unsure whether it sealed correctly until it rains. I do appreciate your three star marks in service and value and I am happy to see we responded quickly and efficiently when a leak was discovered. We replaced the insulation that got wet and of course, paid the roofer to seal the roof against leaks. The first time our tech repaired the leak, it was still raining and it is next to impossible to fix a leak in the rain. We are not perfect and do make mistakes, but I was very pleased you reported we stayed with it until it was all corrected. Thank you for your business! Dan Jape

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Emily312

Reviews: 1

Great Installers

Jason and Josh did an awesome job installing our heat pump and ductwork for our basement. They were on time and did exactly what we wanted as far as duct placement so we could finish our basement they way we wanted. I would recommend Reliable to anyone needing anything heating and air related!

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duggifresh

Reviews: 4

Wireless Upgrade

I have a 9 year old hvac zoned system that I wished to upgrade my control boards with wireless home automation thermostats. The guys were great. My system has never worked better. The guys were courteous and friendly and very helpful. I would highly reccomend them.

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syspence

Reviews: 2

wonderful service!

Our heat went out on New Years Eve, two days after I had come home from surgery. When we called the company that installed our system and explained the situation they said sorry we are closed for the holiday. We how you can find someone else. We called Reliable and they were at our house within 30 minutes. We had to have a complete new system but guess who we chose to install it? Reliable of course! Thank you Tenable and Jamal for leaving everything clean and tidy!

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Jonfree1

Reviews: 1

Excellent service

The technicians Sam and Jeremy were very professional. These guys did a excellent job with the installation of my new air conditioning system. They even took the time to show me how to operate and maintain it. When the guys left I felt that I had received a quality system and installation from a company that would stand behind it. I would highly recommend to anyone.Thank you

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jhiggy32

Reviews: 2

Thanks Reliable, Jim and David

Very impressed with Jim and David's professionalism and customer service. Could not have expected any more from them.

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Videos

Photos

Various
5 photos
Album: Various
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Dan and Daniel Jape