Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
Lee and David did a great job. They were very knowledgeable and explained everything before they started working. Showed pictures of before and after the job. I will definitely recommend Reliable... to my neighbors and they were interested in getting their ducts cleaned also. Thank you.VIEW MORE »VIEW LESS »
Had our regular service check on our AC system. Our technician, was friendly, quick and knowledgable.
I have used them for both plumbing and HVAC. They are on time, polite, and efficient. They also have good deals for regular maintenance of HVAC.
Run from these scam artists. They promise the world and deliver nothing. 15+ K dollars for new systems that are going out one by one in less then a year. Left on hold 30 minutes and told it may be days before they can get out and if you use another company for an emergency it voids your warranty. Dufus 1 and dufus 2 should stop making commercials and do decent work and stop ripping people off. I am planning to sue them.
I apologize you experienced problems with your systems. The last year and a half have been trying in the air conditioning business. We are normally very busy in the summer with problems, but starting in late 2013, all air conditioner manufacturers starting experiencing problems with oil that is installed in all air conditioners, regardless of brand. This oil is intended to stop rust inside an air conditioner compressor but it had the unintended effect of causing a component to stick open bringing less than perfect cooling. Since we work an all brands and types of air conditioners, this sticking valve has reeked havoc on our schedule. The industry did not realize what was causing these issues until late 2014. At Reliable, we have performed over 18,000 service calls during this time period in an effort to fix all these sticking valves. This oil is no longer used in air conditioners, but we are still feeling the effect of this as we unstick or replace all these valves. This problem is shared by all manufacturers of air conditioners as they all shared this oil with rust inhibitor. This problem has caused long delays in providing service to our customers as we are staffed for our normal work load and normally experience with less than one half of one percent of all new air conditioners. The valves were sticking on 10% of all new air conditioners resulting in a huge work load for us and all air conditioning companies. If you will call Mark Wall and give him your information, he will be glad to make sure you are repaired as quickly as possible and not make to wait any longer. We offer temp cooling or will pay for any of our customers to stay at a hotel if we can't get to their home quickly. Dan Jape
We have been using Reliable for a few years now and I just wanted to say thanks. My service tech, Lawrence just left and what a nice guy! He represents your company very well!
I bought a new A/C system from Reliable just 2 years ago. I have paid extra for them to check it each year since. That was supposed to give me even better service should I need it. Well it ain't working after 2 years, and there is NO service at all. Seems that they would rather taking paying customers than those that have a warranty! They told me when I bought it that I'd have this great 10 year warranty, and lifetime if I kept paying for the extra yearly checkup - but what good is that if they won't come help you when you need it. They told me they have 24-hour service, but now they say that means someone is always answering the phone, not actually working for you. They told me they had weekend and night service, but apparently I'm not an emergency since I bought 2 systems from them and 1 is still working. I really get that others are worse off, so I've tried to be patient, but so far I have ZERO from them after a week! They said they would get to me within 72 hours, or I could have an appt for a week later - I said the 72 hour sounded best, but its been far longer now, more than twice that, and nothing. Do NOT believe them when they talk about service - you will get none. I could easily pay to get anyone else to help, but then my warranty would be invalidated - no one wants to help you when its just a warranty since they won't be getting any more money!
Please accept our apologies for the time it has taken to get a technician to your home. We are experiencing an longer than normal wait time due to a problem the entire air conditioning community is having with product recalls and sticking TXV valves. We are working very hard to service customers who are experiencing problems and we do not put our warranty customers behind other calls. We take this long wait time very personally and will gladly have temp cooling deliver and installed in your home while you are not cooling. If you prefer, we will pay for your to stay in a hotel while the repair is completed. We strive to make all our customers happy regardless if it is warranty or not. Dan Jape. Owner
We called on Tuesday morning as our air conditioning had failed. We were told that Reliable was too busy to service us and were put on a waiting list. In previous service calls, we have never been told that. We indicated that the best time for our schedule would be Thursday or Friday if it could not be sooner. There was no communication from Reliable at all. On Thursday evening, my wife called to check when we would be scheduled for an appointment. She was told we could have gotten a Tuesday appointment (which was never indicated when we called on Tuesday) but that Reliable was still too busy to give us an appointment. We are still on a standby list with no idea when we may get to see a technician. Does this make me ever want to use Reliable? No, because I could be on the list forever. Not giving an idea of an appointment is a sign of a poorly managed company and operation. UnReliable has lost a customer that has spent $XXXX with them in the past.
Normally the heat comes on in stages and gives us a chance to service all our customers, but this year it hit us hard all at once. Starting a week ago, we experienced high call volume and decided to go to an emergency standby list that allowed us to serve as many customers as possible by cutting down on travel times. Our goal is to get to you as quickly as possible by creating an emergency standby; this enables our technicians to run more calls by dispatching in close proximity. Please accept our apologies for the time it is taking to get a technician to your home. We don't want you just waiting around though. Once we have assigned you to the technician, he can call you and meet you at your home at your availability. I will be happy to update you on the status of your call today, call me directly at (770)817-3745. Mark Wall
I made an appt. to have my AC serviced a week ago, the appt. was scheduled for yesterday. When it became 5 pm and no service, I thought I was stood up. At 7 pm, the truck pulled in and the technician was apologetic that it was so late. He gave the outside/inside the much needed attention that was required, very professional & courteous. Explained everything in lay-mans terms and service was under $80. Reliable Heating and Air..you now have a customer for life!!! Heidi Smyrna GA
One of the worst companies I have ever worked with. The customer service and management are awful. They damaged two floors of our house with their (admitted) negligence and then took three months of dragging feet to repair the damages. After this our air conditioning went out and they said "there is no promise anyone will be out to fix the issue'. This is despite having a ten year contract and being up to date on our 'maintenance contract'. Atlanta Air Care has far better reviews and I am sure quite better customer service. Do yourself a favor and go somewhere else for service.
Thank you for your feedback and comments as we can't get better without knowing what we are doing wrong. If a system we installs leaks water and damages a floor or wall we always stand behind it and repair. If a unit is over a year old and a drain line clogs due to lack of routine service, this is not covered by our 10 year parts and labor warranty and a customers homeowners insurance takes care of these leak repairs. If we have done the service and a leak occurs, which sometimes happens, we always do the repair. I can't address your concerns about how long the repair took, since here on Kudzu, we never know a customers name. We have our own sheetrock person on retainer and they normally do a repair right away and have it painted quickly, so I am not sure why it did take a long time to get done. I am going to assume there was an issue of what or how it happened. I am glad we got the repair fixed to your satisfaction. I apologize your air conditioner stopped cooling, but just like any appliance, air conditioners can break and I personally hate when this happens. We provide temp cooling for our customers or, if they prefer, we will put them in a hotel while the units are repaired. I never want anyone to be hot and I will do what I can to ease this pain. We offer a computer that installs on our customers air conditioners and this computer monitors all components of an HVAC system and sends us reports 24/7 if anything goes wrong or if anything is going to break, so we can actually fix a unit before it leaves a customer without heating or cooling. All we need is an internet connection in the home and we can be proactive in repairing a system and also measure the efficiency of a system. Should anything start to go awry, the computer will send us an email along with notifying you of the potential problem. Almost all HVAC systems that break will give a warning sign ahead of an actual failure allowing Reliable to arrive at a home with the parts and replace it before you have a no cooling or no heating problem. No other company in Georgia has this system and I will provide you with this computer system free of charge and you will never have to worry about a breakdown again! Call our office and speak to Steve Hallock and give him your information and he will have a tech install this monitor system for you and also an app for your smart phone that allow you to check on your system for proper operation and efficiency. Thank you for your business and for giving us an opportunity to show you service level Reliable can provide you and showing you we are actually the best in town. Dan Jape, owner.
97 degree heat, I had no air. Reliable had me covered with a great system, great price, and FANTASTIC service. Beau Manley and assistant did a FANTASTIC job of getting me up to code and installing new units after my 28 year old unit died! I am now cool and owe it all to the great service of Reliable Htg and Air!
My elderly father recently needed a replacement a/c unit at his house. Techs Chuck Kiser and Johnny Jones worked tirelessly in the heat to get the job done. They did a great job. They were friendly and easy to work with. Chuck explained the necessary information we needed to know. The price was good as well. Thanks, guys, it sure made things cooler for us.
Thank you Scott, Pete, and Mike for a great job, great price, great service, and fast response after being without A/C for a week and being ignored by our long term provider. We'll be calling you from now on.
Fantastic friendly service. My tech Lawrence Overstreet was knowledgeable and did a great service job. Thank you Lawerence
We recently undertook a complete exterior renovation and during the midst of it, our upstairs AC stopped working after 17 years. This discovery was late in the afternoon. We have been long term Reliable Heating and AC customers so we called and asked for Mick Inzer in Sales. Mick came out the next morning at 8:30 AM. Meanwhile, Denise, who answered our call, realized we would need immediate means of cooling our upstairs where all four bedrooms are located. She had two window units sent out immediately to help cool the upstairs. Mick's suggestions of increasing the duct work size in the attic finally has solved the cooling issues in our front rooms that have always stayed warm. Since our home is 17 years old, we decided that our furnace was in need of replacement so Mick helped us make that choice. Every employee was helpful, kind, and efficient in doing their jobs. Thank you Reliable Heating and AC!
Would like to thank Reliable for sending out Thomas Spires to address a leaking water pressure regulator housing. As the title of the review indicates, Thomas was very fast, courteous, and professional. He also provided valuable insight regarding access panel options that I can install/have installed in the basement ceiling sheetrock in the event I have other plumbing issues/needs in the future. He performed the highest quality of work & it is greatly appreciated.
Reliable's Lee Cook came out and gave me a very good price for replacing my 2 AC units and even had it installed the same day. Jamall and Torri were very efficient and professional installers working in a 105 degree attic. I couldn't be more pleased.Great job guys!
The installers, Oniel and Roberto, were very professional and courteous. They explained everything and demonstrated what they were doing. They were very neat and clean - no mess left behind - actually cleaner than when they arrived!
I called Reliable to get a quote for a new complete heating & AC system. Tim McWaters came to the house for the estimate. He was awesome! He gave me all my options and offered his suggestions. He put up with all my questions over the next several days as I got quotes from 4 different companies. This was such a big purchase that I was horrified of picking the wrong company. My fears were unfounded. Marty and Matt showed up on time for the installation. They (like everyone I dealt with at Reliable) were professional, polite, hard working, and patient. I once again was very impressed. They took the time to explain everything, and set up my fancy new thermostat before they left (and taught me how to use it). There were follow up calls from Tim and their offices. There were also follow up emails after the install to make sure everything went well. Reliable did a very good job of making a stressful situation not so stressful. A huge thank you to everyone involved at Reliable. Highly recommended! Greg