I appreciated the call from the technician to let me know he was on the way, and I could see the difference after he removed the soot and other debris from the chimney. He was real careful to keep... the surrounding area clean and they company even gave me a courtesy call to confirm that the service was completed to my satisfaction. Using Eko Fresh Cleaning was a good experience and I'll use them again next season. I would recommend using their service.VIEW MORE »VIEW LESS »
The servicemen did a great job cleaning the chimney. A ton of soot came out,but they cleaned up well. The air duct technicians came out simultaneously. The scheduling was well done too!
Per the voucher they were to clean all vents and returns. They refused to do the vents and tried to up charge for the cleaner that is also included in the voucher ( they did not use the cleaner) Also - it is not Eco clean that shows up- it is someone they contract with. They were relatively clueless and tried to tell me that my returns were vents and that houses usually have one return. Total rip off. update: 6/5/14- I called them and they were supposed to come out today between 1-4pm to complete the job. They did not show and have not returned calls. I will be reporting them to the BBB. 6/6/14- in response to your reply. umm- yeah- I said they were creepy?- That's totally why I would reschedule and wait for them in my house from 1-4pm to finish cleaning the other 1/2 of the ducts they didn't do the first time. Seriously? Just own up to the fact that you are a fraud. Is that why you didn't answer the phone or return the call when I called to ask why they did not showed. Why run a kudzu deal if you have no intention of providing the advertised service?
Eko Fresh Cleaning stands by our word for our customers to be 100% satisfied. We offered the customer to come back to her home. The technicians that went out there are black. The consumer said "they were creepy" and she did not want them back out to her home. While we want our consumers to be satisfied with our service, we can not allow our technicians to be harassed in any way. It seems all of her reviews are negative. The job was done to completion and our technicians have over 17 years of combined air duct cleaning experience. Thank you, The Management Team at Eko Fresh Cleaning.
I hired them to do the venting ,I watched them and the cleaning brush only went into a portion of the vent. If you hire them measure the length of the vent and measure how far the brush goes in . They will see if your watching when they are doing the work . They only did half the job because I had traditional steel vent and they said there were screws in the piping catching the brush. ALL STEEL VENTS HAVE SCREWS TO HOLD THEM TOGETHER.They will show you a picture of a vent which is very dirty ,does not mean yours are . I will never have my vents done again ill just change filters more.There so no way to check their work unless you watch them do it.I thought it was a fancy machine with a really big vacuum , NOT. The employees were nice though.But they do not have the right equiptment.
Then you for reviewing us on Kudzu. We appreciate your feedback. We use a truck mount machine to clean the air ducts. Our technicians cleaned inside all of the vents and all of the returns thoroughly. We do not leave a home until everything is completely clean. Your satisfaction is guaranteed. Please call us at (404)981- 5558. We enjoyed working with you and apologize that you were not satisfied.
This company was great they came during the time specified! I had both fireplaces cleaned and the tech offered some great tips for maintenance when using my fireplace. I will use their services again!
Dear Sierra,Thank you so much. We were happy to come out to your home. Please feel free to ask us any questions. You can reach us at (404) 981-5558 Sunday through Friday 9-5. We also offer air duct and dryer vent cleaning.
If I could give 0 stars, I would. I had a chance to use Eko Cleaners for one of the "Great Deals." It was the worst experience ever. I purchased this "deep" clean for my birthday present to myself. The crew was 2 1/2 hours late coming to my home and spent part of their time in my house taking calls and booking other jobs. I ended up cleaning my house side by side with the cleaning resources that were sent. I had to show them everywhere they did not clean and then CLEANED along with them to show them how it should be done. They ended up leaving my house with cleaning products left on the bed along with unfinished work and dirty floors. As a result of them WATCHING me clean MY house, the owner even had the nerve to offer me a job. How inappropriate is that? When it was pointed out to them how bad of a job they did, the owner gave me excuse after excuse (i.e., we had other jobs before you; we are tired; it has been a long day; etc.). You hire people to do a job --NOT to hear complaints about things that have no relevance to the service one is paying for. I expected these folks to come into my house and do a professional job of cleaning like any other cleaning service. I have pictures of the bad job that they did. I want a refund for the poor service, bad attitude, and the fact that I CLEANED part of my house with them. BTW -- I found out the day after they left that they broke my vacuum cleaner. I was not informed that they broke an item in my home. NOT RECOMMENDED.
We always bring our own cleaning supplies and vacuum to clean each home. Our cleaners are sharp and professional. They came to the home and were asked to use the client's supplies, which they complied with, as we always put our customers first. Unfortunately, we our cleaners did the best they could to please the client and went out of their way to service her cleaning needs. She proceeded to clean with them and took the supplies out of their hands. This is something that has never happened before. We would not go back to this client again, simply because she did not allow us to do our job. We are always happy to address any concerns or issues by phone at 404-981-5558. Thank you.
Not only did we have to re-clean everything, they damaged our stainless steel refrigerator. The owner's remedy to resolve my situation (no refund) was to send me a free can of stainless steel cleanser. Clueless, dishonest, and horrible is being nice. Also check some of the other reviews - I'm guessing they are ficticious. George2334 and Steeve458 both had their houses cleaned and ducts cleaned on the same day. Ironic the duct company (Dr. Air Duct LLC) is the same company. Another, Jack342, sounds suspicious as a Jack works at the company. Be scared! Very scared!
This looks like this guy is trying to slander our company. Dr. Air duct is our parent company so it is very possible that a client would have their home cleaned and any of our other services performed on the same day. As long as our technicians and cleaners are available and if our clients ask for both services, we do not refuse, we do both services. This is not unusual in business practice. I would ask this gentleman to check facts before throwing untrue things out in the open. Thank you. We are an honest and reliable company and have very happy clients. Unfortunately, it does happen where a client can not always be pleased, no matter what but we still strive to make everyone happy.
Eko Fresh Cleaning is a Good & dependable service. I enjoy every part of the service. The quality of the cleaning has always stayed the same "excellent." I have used other cleaning services in the past that have cancelled the same day of the cleaning or they just don't show up at all. When my cleaning is scheduled, the Eko Fresh Cleaning crew always shows up and I know the time when to expect them. In a nutshell the cleaning is excellent and they are dependable. Try them out and see for yourself!
DO NOT USE Eko Fresh ** I demanded 50% of the fee and they sent me a check) I hired them to have my chimney cleaned prior to moving out. It was on an inspection requirements list. I called and they quoted $99 or $229 depending on if I had a fireplace or chimney. They came on the date specified but were 2 hours late. When they came they did the job quickly. He offered me a extra cleaning for only $140 (that was quoted as free). I declined but he said he would mark that I had it done anyway but I declined that dishonest practice as well. When it was time to pay the bill they added an additional $40 as a travel charge. When I asked why there was a 40% increase I was told it was standard for a travel charge over an hour. I said you are in Atlanta and I am in Suwanee that is not an hour. I am not concerned WHERE you came from you are an Atlanta company. He didnt have an answer. I paid and should NOT have ! I then immediately took the quote and emailed Joey, the office manager, who sent me the quote and asked where the travel charge was on the quote. No response The Office manager wrote me back and apologized for the inconvenience and offered me 50% off on other services. I dont think SO! DO NOT USE this company they are crooks! Pros: I got a receipt for chimney cleaning (needed for selling hom Cons: 40% increase in quote -added on fees after work done
I called on Sunday to Eko Fresh Cleaning to have them come out and clean my home. I had already tried several other maid services and cleaning companies and did not get an answer. I was about to give up and wait until next weekend when someone answered from Eko Fresh Cleaning. They not only answered but also said they would come out within an hour. They showed up on time, provided all of the cleaning supplies and did a fabulous job. I can now be proud to show off my home. Anyone that walks through my front door will see how fresh my home smells and how sparkling clean it looks.Thank you Eko Fresh for being there for my home.
I just want to say I love Ekofresh cleaning. They came to my house and cleaned it well. Great job A+