Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
We have been using Reliable for a few years now and I just wanted to say thanks. My service tech, Lawrence just left and what a nice guy! He represents your company very well!
I made an appt. to have my AC serviced a week ago, the appt. was scheduled for yesterday. When it became 5 pm and no service, I thought I was stood up. At 7 pm, the truck pulled in and the... technician was apologetic that it was so late. He gave the outside/inside the much needed attention that was required, very professional & courteous. Explained everything in lay-mans terms and service was under $80. Reliable Heating and Air..you now have a customer for life!!! Heidi Smyrna GAVIEW MORE »VIEW LESS »
I have had extensive work done on my home in the past 2yrs. Once I found Reliable does not only HVAC, but plumbing and electrical also, they are they only ones I call. Jimmy Miller arrived on time, was very professional, and did a complete inspection of my heating and air system. He even cleaned the outside unit. I will request Jimmy for all my future needs. Thank you Dan for all of your wonderful employees. Also need electrical work. Justin Hall who has done work here last year was sent. As usual he was efficient, pleasant and friendly. thank you Justin
A routine inspection turned up a cracked heat exchanger (over 20 yrs old) and leaking evaporator coils. They immediately shut off the gas to the furnace for safety reasons and provided a reasonable quote for fixing the issues. The next day, a very professional crew came out to install a new furnace and evaporator coils. We barely even noticed they were here, and they left no traces other than the newly-installed equipment. Great service!
Don Barnette and his team are not only professional and courteous but do a very good job! These three employees are tremendous assets to your company! Pat and Perry Tanner in Woodstock, GA
Wow, I sent an email around 7 am this morning, received a call about my request 2 hours later and had a technician at my house 2 hours after that (Henry Lawrence). This was just for routine maintenance so I had no expectations they would be able to come out that fast. Henry was great - explained things when I asked questions and was just pleasant to talk to. The value was also better than expected. So, all in all, phenomenal timing, great technician and good price. Not sure what else I could have expected.
Was impressed with Reliable Heating and Air team from the sales process all the way through to installation and follow-up. Tim took his time with us going through all the options in replacing both our a/c and heating systems that were 15+ years old. No rush and no high pressure. Installation was scheduled at our convenience. Two teams arrived prompty as scheduled with call ahead notice. Gary, Chad, Mark & Mike were very professional, always put on booties when coming in the house. Kept me informed of their progress and took the time to go over all the systems and components when the installation was complete. Immaculate clean-up as there was no evidence of their visit other than the shiny new HVAC equipment. Great job reliable and look forward to many years of service with you on your maintenance program.
Sam Hodge, Jeremy, Bobby and Tyson installed a new heating and air system in our home. I have never seen a team work like this before....courteous, thorough, helpful, on and on. I would recommend them to any one who wants an excellent experience.
RHA installed a new Trane GAS HVAC Unit in our home on March 5th, 2015. Great service and technicians are very knowledgeable of there trade. Technician Jason Arnold was our installer and was very clean and performed great service.
Jake and Andrew were extremely friendly, helpful, and did great work for us. We've used Reliable before and will continue to use them in the future because of all the interactions we've had with them. We would highly recommend them for all your heating/air needs as well as many other facets of your home (plumbing, electrical, etc.). Thank you Reliable!
Taylor Dean with Reliable Heating and Air recently came to our home to repair a leaking gas line. Taylor was phenomenal! Polite, respectful, prompt and most of all patient with my elderly father who suffers from dementia. I would highly recommend Taylor and the rest of the crew from Reliable Heating and Air for all of your heating, air and plumbing projects! Thank you Taylor! The Greentree's
I needed a few miscellaneous plumbing repairs done to help sell my house and the two plumbers who came out were awesome. First they were kind enough to wait on me when I was late, then they completed the work in a friendly, professional and courteous manner. Cain was very frank in his assessments about he repairs the buyers were asking for (ie necessary repairs vs. frivolous requests) and he helped me come up with a plan that would satisfy the buyers without costing me an arm and a leg. Thanks guys, Melba
We'd been having toilet issues for several weeks and my husband and I exhausted our limited knowledge, so I called Reliable Plumbing. We've used Reliable several times for heating, AC and moving gas lines, and have been pleased every time. Cain and Anthony showed up, on time, evaluated the situation and fixed our toilets quickly. They were knowledgeable, professional, kind and even funny. They got us "flushing" again in no time! A sense of humor helps in the plumbing business! I recommend them highly.
We've used Reliable for HVAC for years, and they've always done a great job. This was my first time using them for plumbing, and I wasn't disappointed. Smart, clean, efficient team, and quality work. They aren't always the cheapest, but you can bet the work will be done correctly. Roy and his apprentice did a great job! Thanks guys
Company replaced coil in A/C which was still under warranty. Charged me $770. Work was done in May 2013. Never cooled properly. Had to add freon to unit every 3 months in warm weather. Got very frustrated with Reliable and had another company come check the A/C in March 2015. The new company informed me that the coil Reliable had installed was dated May 2010. And that it was leaking. Needs to be replaced AGAIN. So seems Reliable Heating and Air installed a defective coil. When I contacted them to see if they'd make it right, I was told that they'd replace it but I'd have to pay the labor charge, another approximate $800!!! Then I was informed that because I had another company look at the A/C ( NO work done, just LOOKED at) that the warranty was voided. Nowhere on the warranty they gave me does it specify that no other company can touch your system. I would never use them again or recommend them. They installed defective devices in my home, then want me to pay for it twice. Horrible company.
Thank you for talking to our customer service manager and letting him explain what happened here. The part that failed on your system is the indoor cooling coil and you had no warranty through our company as we did not install your system or sell it to you. I assume it came from your builder. Your coil was under the factory parts warranty provided by the manufacturer but you have no labor or Freon warranty through Reliable since we did not sell it to you. The $770 you paid was for labor to remove the coil and install a new coil provided by your manufacturer at no charge and Freon for the replacement of your coil. This is a four or five hour job including the time to get the coil from ICP, your manufacturer and fulfill their paperwork requirement. We simply take your old coil to the manufacturer and they give us a new coil after we fill out the proper paperwork. It would not be unusual in 2013 for a manufacturer to give you a new part with the date of production in 2010 as parts like this can sit on a shelf for years as there is little demand for a coil that uses Freon instead of the new R410a environmentally safe refrigerant. After we installed the new coil provided to us by your manufacturer, we never heard a word back from you again. Apparently you called someone else who added Freon and never called us back. But we do not offer parts warranty if we did not sell the part. The defective coil is an issue with the company that made your system. I apologize you had all these problems but we warranty systems we installed and sold for a full 10 years parts and labor to make sure issues like this do not occur. I am glad all is fixed now and hopefully you will get years of service out of your system. Dan Jape. owner
Called with heat out to get an appointment the next day. The tech., Chris, arrived promptly at 8:00 am and quickly identified the problem and fixed it. Good value and great service. Highly recommend.
An incredibly good experience for a senior citizen having to invest this kind of money. But everyone connected with Reliable was top notch. Phone, technician, sales you name it. I think the only person I didn't talk with is the owner and I trust he too is top notch. Your HR person does a great job and so does your training dept. As for Trane, who could ask for better.
I had 2 complete HVAC systems installed this past weekend. Jorge,Chad,Jesse& Mike were the installers. They did a great job, kept everything neat & clean in the process. I was already happy with the price, but I also received an upgrade on both units as well. I hope the company stays so Reliable with all of my future dealings. I definitely recommend them!