Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
safety inspection went great; made clear notes and recommendations without pushing for sales thank you
Needed a new electrical outlet in the garage. Wonderful job and they are so professional and clean up after themselves. Justin Hall and Seth Jones are excellent employees representing the company... that would make all owners proud. I always recommend this company for heating/air or plumbing! Marci. Marietta GAVIEW MORE »VIEW LESS »
Our upstairs air conditioning went out. We have used Reliable before for annual maintenance and they have been fine. This time it was terrible. Made apt for the next day, Wednesday at 1pm, they showed up at 7pm. Tech said he needed to check warranty and order part, will come back Friday or Saturday. No follow up call. We called them Saturday and said parts department is closed we can have someone come out on Wednesday at 3. We said no, that is a full week and we have been without air conditioning in 80+ degree weather. They said ok we'll send someone today (Sat) at 3 or 3:30. 5pm and no call and no show. We called back and said forget it. I then ordered the control board from Amazon for $135 instead of the $385 Reliable was going to charge. It is easy enough to replace myself. I will never use Reliable again. They should change their company name to Unreliable.
This was our first experience with Reliable and it won't be our last. Our service tech Chris really knew how to analyze and solve issues with our mini-split unit where others have failed! We highly recommend using Reliable for your heating and air-conditioning issues,
Earlier this year, I signed up with Reliable Heating & Air for an annual maintenance service on my AC and heater. This past Friday, it was time for the heater inspection. I was really impressed with my technician, Conor Morris. He called when he was about 30 minutes away so I was ready for him. While he was checking out the heater, he explained what he was looking for and how the heater safety system worked. He did a thorough check, and when he was done, gave me so tips to save energy and money. He was neat, clean, polite, knowledgeable and professional. Next spring, when its time to get my AC system inspected, Iíll call Reliable Heating & Air, and ask that they send Conor Morris out again.
After a thorough internet search of brands and companies I chose Reliable to give a proposal for heat pump replacement for an aging system. Keven Corrick gave me a thorough evaluation and was able to help me narrow down what would work best for me. Lee Bass and Brandon Qualls did the install and were on time, efficient and went over the operation of the new system. With Reliable's warranty program I have alot of peace of mind that it's one thing I won't have to worry about for a very long time. Mary Webb
I contacted Reliable to do a Plumbing Rough-in for my basement renovation. Michael Barber and his team were very professional and did an excellent job. The price reliable quoted was also very reasonable compared to all other quotes I got. Thanks Michael!
Jim K; Kris P; James. Installed whole house surge protector. Professional, quick, accommodating, and a joy to work with. Excellent service !
Thank you very much for your written review. I assume from your words you meant to gives us more stars than you did. This system is tough to figure out. Thank you so much for your business, Dan Jape
"KJ" called to let us know he was on his way and he arrived exactly when he said he would. He was here to do our annual Fall service and was the best tech we have ever had from Reliable. He was thorough in the work he did and seemed to go the extra mile. He was both professional and a total gentleman! We will be sure to ask for him in the next time we need service!
Jorge and Jesse recently installed a new heating and air system in my home and they did an excellent job. Jorge and Jesse were professional, friendly, and very hard working. I really liked how they included me in the entire process by explaining the work they were doing and how everything would function. I would highly recommend Reliable Heating and Air, especially Jorge and Jesse.
I left a review about a week ago regarding problems I had with calling and scheduling service for a new Trane unit that had a leaking evaporator coil. The company did eventually take great care of me, but that was after having appointments scheduled on the wrong day, or being cancelled without calling me to let me know. In the end, they sent out a phenomenal service technician named Chris Hamrick who stopped at nothing to help solve my problems. I have never met anyone in this business with a higher work ethic. I feel I can continue with this company in the future without fear as long as the people answering the phones and making scheduled services get their act together.
Justin Hall and David Unitt replaced some GFI boxes and troubleshooted blinking lights for us. These guys are top notch and proved to be not only knowledgeable about electrical issues but also committed to making sure that we were 100% satisfied before they left. Their care and concern for the customer showed every minute they were here!
We have used them a couple of times for plumbing and once for heating and air. Each was professional, knowledgeable, and friendly. They are always willing to go the extra mile while not charging for more than you agree to. Thanks to Thomas.
Taylor Dean and Victor Croft did a fantastic job installing my tank. They were very thorough and gave me a wealth of information on the maintenance. Their night was late (after 12 midnight), but they did their work with pride and a smile.
Good to have picked a well led company that lives up to its name, and holds standard above and beyond customer expectation in all aspects and levels of contact. I am quite happy with both the service and product received, and would no doubt return. (5-stars)
Fantastic job! Blain Graham, Glen Allen and MIchael Rogers were all very professional and efficient! They were upfront about the charges, and everything went smoothly. Would use them again for sure!
Upstairs unit stopped working on Saturday night. Called the helpline Sunday morning and they had Freddie Scott at my house by 2:30 Sunday afternoon. He diagnosed the problem, ordered the part and indicated that the office would call to schedule a time to install the part. Very professional, very prompt and a good representative for the company.
Paid a $90 service charge for the gentleman to do nothing more than come out and tell us to replace both units. He didn't stay more than 10 minutes, and whenever my wife tried to ask questions, he repeatedly dismissed her for being a woman and said that he wished her husband was there so he could discuss it with him instead. He said that he would provide a detailed report, but that report was merely a 1-line summary that said "replace the units". I expect a little more attention and a whole lot more courtesy from a service call. UPDATE: After writing this review, we were contacted by the company because they wished to make things right. A new senior serviceman was sent out (at no charge) and he did a fantastic, thorough, professional job. He answered all of my wife's questions and was able to extend the life of our units without much additional cost. At this point, I'm inclined to believe that our first experience was merely with a bad serviceman and was not indicative of the entire company.