Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
We had a washing machine drain problem that we could not fix.Taylor Deen and Victor Croft spent an hour of hard work and fixed our drain problem.Taylor took time to explain everything. We are very... pleased with the great customer service they provided.Highly recommend them.VIEW MORE »VIEW LESS »
We have used Reliable 3 times since moving to Woodstock, Ga. All of the guys, JJ, John, Robert, Andrew and Jake are very courteous personable and very professional. They answer questions. Thanks... guys! I would not hesitate to give them a call for any installation or problems in the future.VIEW MORE »VIEW LESS »
I called Reliable to service my dual A/C units. From beginning to end I couldn't have asked for a more professional experience. Evan Beckett was knowledgeable, thorough and very patient with a customer who had numerous questions. Thanks, Evan!
Connor Morris of Reliable Heating & Air serviced my HVAC system. I was impressed by his customer service and attention to the details. Great Job.
I had a valve replaced that cost no more than $70.00 with approximately 40 minutes work. The charge was $468.00. Yes, Reliable is the best at ripping people off.
I do not know what valve you are speaking about you purchased since Kudzu does not give us your name, but I assume it may be a gas control valve for your furnace. We do not have many complaints about out pricing, but when we do, normally it is after we completed a repair and your heat or air is working fine again and a customer will go on the internet and try and see what the raw cost of a particular part is. The cost of a part purchased from our company is not just the price one would pay for the part off the internet since service companies today are use “flat rate” pricing. The cost of the total repair includes the cost of a knowledge technician driving to your home to diagnoses the problem with your unit and figure out why it does not operate. Our cost structure at Reliable is $50.00 per hour per man and this includes, gas, oil, wear & tear on vehicle, labor cost of tech, car insurance and workers comp. We have the knowledge of what is wrong with the system just like a doctor knows why you are sick and charges you for that knowledge. We stock the valve and most importantly, Reliable provides a warranty on the part which in today’s world is important as many new parts fail in a few years and the internet offers no warranty. Sometimes people find a part on the internet and it is cheaper than we pay at a normal supply house. This is sometimes due to the part on the internet being of lower grade or quality and sometimes it is an old part that is obsolete and has been replaced by a newer model. Regardless, just like all products today, the internet may be the cheapest route to acquire anything, but with shipping, waiting on the part to arrive and warranty concerns, it is never the right way to buy heating parts. Our price also includes the actual labor for the tech to install the parts which is this case is normally close to an hour. So when it is all said and done, Reliable earns a net profit of 6% or $28.08 on a sale of $468.00 and I will not apologize to any customer for this profit margin as we all work long, hard hours to accomplish this. Unless you have operated a business before, it is hard to look at a transaction in the bigger picture, sometimes focusing on only a small part of the entire process, the cost of goods sold. Thank you for your business and I am extremely happy your house will be warm and comfortable this holiday season, Dan Jape, owner. Call me on my cell at 404 626-2344 if you would like to discuss this repair further.
We needed help with our electrical system. Wesley from Reliable arrived and quickly fixed one problem and found the second. He very precisely replaced an in floor outlet and helped us to arrange the cords so that the cords would not get damaged. We are indeed grateful for his care and expertise in working with us. PS: He is a good teacher
Travis and Eric did a wonderful job--very careful and answered all of my questions. We had several outlets and switches fixed as well as a whole-house circuit breaker added. We had them do estimates on a couple of other projects we want done. They were neat, efficient, and on time.
I highly recommend this company. My Technician was Phillip Morrison who was professional and courteous. I hope he is my technician every time.
This past weekend we had our upstairs gas furnace and air conditioner replaced, along with reconfiguring some of the duct work in the attic. The guys (Jorge, Jesse, and Chad) not only did a fantastic job, they were very professional and courteous. They truly went above and beyond in both areas Reliable should be proud to have these guys on their team.
Conor Morris was the technician that came to service my HVAC system. He did a thorough job and took the time to explain what he did, and what I could do to improve the system. I appreciated his honesty.
Got reg hvac maintenance yesterday and for some reason heat stopped working after. called reliable this am, a very nice lady (can't remember name, sorry) sent Timothy Pomella out and he found problem right away.. fixed me right up, of course for no charge now heat is toastier than ever. Timothy has been to my house before and always does a great job; friendly, informed and efficient. Thanks Reliable for having top notch employees!
safety inspection went great; made clear notes and recommendations without pushing for sales thank you
Needed a new electrical outlet in the garage. Wonderful job and they are so professional and clean up after themselves. Justin Hall and Seth Jones are excellent employees representing the company that would make all owners proud. I always recommend this company for heating/air or plumbing! Marci. Marietta GA
Just wanted to pass along the great job that Chris did for us in sales along with the installation team with Team Lead also named Chis. They did an awesome job on a really cold day!! Thanks from 200 N Highland
Tim Guilliams customer service is representative of Reliable's striving for excellent customer satisfaction. The work quality is outstanding. He is the reason that I renew my service contract.
Great salesperson, great installers and great equipment. I couldn't be happier with the attitude and professionalism of the people I dealt with.
I had Reliable come out and clean out my air ducts and they came out in a timely manner, worked hard to get everything clean, and even cleaned up the carpet more than they had messed it up! They went above and beyond and I would highly recommend them. They use the professional, commercial grade vacuum that cleans out the ducts better than other systems. I was so impressed with them, I also hired them to replace my furnace upstairs, install a new gas line, air seak my attic, and put in insulation. Everyone that I have worked with at Reliable has been courteous, experienced, and all of them go above and beyond to do the job right. I even had one of the team help out my cable guy in being able to install an outlet where I needed it using a 6 foot drill bit from the attic. I cannot sing the praises of this company enough! I recommend them very highly.
Thanks to Mike Purkey and Tyler - I have heat! Yay!! They came out on a cold Saturday morning and installed a new furnace for me. They were so nice and did a great job! Thanks!