Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
I decided on Reliable Heating & Air based on the fantastic reviews, and that was a great decision. All the reviews are well deserved. Deon, my technician called ahead and arrived when he said he... would. He was well prepared, extremely knowledgeable, and explained everything he was doing. I'm asking for him for all my future appointments! GREAT JOB!!!VIEW MORE »VIEW LESS »
We had Lawrence Overstreet as our technician. He was great and the service was great! We give them a thumbs up!
Reliable has proven themselves to me in multiple tasks (both HVAC installation / maintenance and plumbing maintenance) across multiple properties (both residential and commercial)! Before undertaking significant work, I usually obtain at least 3 bids from qualified contractors and Reliable is always very competitive on price (and sometime the best), but more importantly their quality is top-notch and they do the work right the first time. All of their techs have served me well, but Woo in HVAC is absolutely WOONDERFUL! Woo is not only knowledgeable, but he is really passionate about his work and shows that he cares for the customer as well! I couldn't be happier! Thank you!
97 degree heat, I had no air. Reliable had me covered with a great system, great price, and FANTASTIC service. Beau Manley and assistant did a FANTASTIC job of getting me up to code and installing new units after my 28 year old unit died! I am now cool and owe it all to the great service of Reliable Htg and Air!
My elderly father recently needed a replacement a/c unit at his house. Techs Chuck Kiser and Johnny Jones worked tirelessly in the heat to get the job done. They did a great job. They were friendly and easy to work with. Chuck explained the necessary information we needed to know. The price was good as well. Thanks, guys, it sure made things cooler for us.
Thank you Scott, Pete, and Mike for a great job, great price, great service, and fast response after being without A/C for a week and being ignored by our long term provider. We'll be calling you from now on.
Fantastic friendly service. My tech Lawrence Overstreet was knowledgeable and did a great service job. Thank you Lawerence
We recently undertook a complete exterior renovation and during the midst of it, our upstairs AC stopped working after 17 years. This discovery was late in the afternoon. We have been long term Reliable Heating and AC customers so we called and asked for Mick Inzer in Sales. Mick came out the next morning at 8:30 AM. Meanwhile, Denise, who answered our call, realized we would need immediate means of cooling our upstairs where all four bedrooms are located. She had two window units sent out immediately to help cool the upstairs. Mick's suggestions of increasing the duct work size in the attic finally has solved the cooling issues in our front rooms that have always stayed warm. Since our home is 17 years old, we decided that our furnace was in need of replacement so Mick helped us make that choice. Every employee was helpful, kind, and efficient in doing their jobs. Thank you Reliable Heating and AC!
Would like to thank Reliable for sending out Thomas Spires to address a leaking water pressure regulator housing. As the title of the review indicates, Thomas was very fast, courteous, and professional. He also provided valuable insight regarding access panel options that I can install/have installed in the basement ceiling sheetrock in the event I have other plumbing issues/needs in the future. He performed the highest quality of work & it is greatly appreciated.
Reliable's Lee Cook came out and gave me a very good price for replacing my 2 AC units and even had it installed the same day. Jamall and Torri were very efficient and professional installers working in a 105 degree attic. I couldn't be more pleased.Great job guys!
The installers, Oniel and Roberto, were very professional and courteous. They explained everything and demonstrated what they were doing. They were very neat and clean - no mess left behind - actually cleaner than when they arrived!
I called Reliable to get a quote for a new complete heating & AC system. Tim McWaters came to the house for the estimate. He was awesome! He gave me all my options and offered his suggestions. He put up with all my questions over the next several days as I got quotes from 4 different companies. This was such a big purchase that I was horrified of picking the wrong company. My fears were unfounded. Marty and Matt showed up on time for the installation. They (like everyone I dealt with at Reliable) were professional, polite, hard working, and patient. I once again was very impressed. They took the time to explain everything, and set up my fancy new thermostat before they left (and taught me how to use it). There were follow up calls from Tim and their offices. There were also follow up emails after the install to make sure everything went well. Reliable did a very good job of making a stressful situation not so stressful. A huge thank you to everyone involved at Reliable. Highly recommended! Greg
We had outstanding customer service starting with the sales consultation with Forrest. He was patient and provided us with many quotes for our needs. Our installation had to be rescheduled and Oniel and Roberto came out on a Sunday to get us up and running. They were absolutely fantastic! They did it right and made sure that everything was working as it should. Super personable and respectful. We really enjoyed them and can't thank them enough for their time and excellent service. Thank you!
Our air conditioning went out on first 90 degree of summer, service was outstanding, the technician "Henry Lawrence" was GREAT!
Had our regular service check on our AC system. Our technician, Lawrence, was friendly, quick and knowledgable.
I have always used Reliable for Heat and Air for 10 years. They are professional, reliable and very nice!
Reliable exceeded my expectations! The install team of Hodge & McClain were prompt, courteous, professional and thorough. It's cool again!
****UPDATE TO REVIEW BELOW*** I called in to the main number again this morning and Shandy was extremely helpful. She made sure we are on the schedule today, and the technician should arrive within an hour or 2! She was apologetic for both the system not working and how I was treated on my previous call! Furthermore, Mark (one of the managers) made a separate call to me to personally apologize and stated that my previous experience was NOT how they do business. He assured me we would have a technician TODAY to address the problem. This is the service I had expected with Reliable! Great job on correcting and making the customer happy! ****Original Review Begins Now**** We bought 2 complete HVAC systems 2 months ago. Today the AC stops cooling. I call to schedule a warranty call and am told they have too many customers and the soonest they can put me on the schedule is Tuesday (5 days away)!! I can be on stand by and essentially have to drop everything (work included) to meet them if another customer cancels. I am LIVID!! My wife is 8 months pregnant and 2 young kids (3 and under) who don't sleep at night or naps because of the house not cooling! Apparently Reliable has grown to big to really be "reliable" any more. Unfortunately for their warranty to remain in effect they have to service the systems (although to be determined if they actually stand by their warranty)! Buyer beware, wish I had gone with another company!