Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
My furnace began acting oddly - making new noises and putting off a different smell. I contacted Reliable off hours through their internet page, not expecting an immediate response. Surprisingly they... were online and made an appointment the very next day. Tim came out, promptly diagnosed the issue,replaced a part,repaired and cleaned my unit. He was professional, friendly and very patient with my endless questions. I had such good service as I have not experienced in a good while. I would definitely trust and use Reliable again.VIEW MORE »VIEW LESS »
After receiving multiple quotes, we just had our upstairs AC unit replaced with a Trane Unit from Reliable. This was a switch from the last company we chose when we replaced our downstairs unit in... 2013. We were more impressed with the Reliable quote and the team who came to visit this time around. The install team of Sam and Jeremy were very polite, ontime, very careful with our flooring, they explained along the way where they were with the install process and they gave me a very thorough explanation of all the components once they finished. They even graciously threw the ball for my ball-obsessed dog over and over who never left their side while they were outside working. They made big fans out of us! We will continue to use and recommend Reliable!VIEW MORE »VIEW LESS »
I had what I thought was a defective outdoor spigot that had been leaking for a long time but your tech Thomas S. and his helper determined that it was just a loose fitting that needed to be tightened and is now leak free and didn't need to be replaced after all thanks to Reliable !!!
Company replaced coil in A/C which was still under warranty. Charged me $770. Work was done in May 2013. Never cooled properly. Had to add freon to unit every 3 months in warm weather. Got very frustrated with Reliable and had another company come check the A/C in March 2015. The new company informed me that the coil Reliable had installed was dated May 2010. And that it was leaking. Needs to be replaced AGAIN. So seems Reliable Heating and Air installed a defective coil. When I contacted them to see if they'd make it right, I was told that they'd replace it but I'd have to pay the labor charge, another approximate $800!!! Then I was informed that because I had another company look at the A/C ( NO work done, just LOOKED at) that the warranty was voided. Nowhere on the warranty they gave me does it specify that no other company can touch your system. I would never use them again or recommend them. They installed defective devices in my home, then want me to pay for it twice. Horrible company.
Thank you for talking to our customer service manager and letting him explain what happened here. The part that failed on your system is the indoor cooling coil and you had no warranty through our company as we did not install your system or sell it to you. I assume it came from your builder. Your coil was under the factory parts warranty provided by the manufacturer but you have no labor or Freon warranty through Reliable since we did not sell it to you. The $770 you paid was for labor to remove the coil and install a new coil provided by your manufacturer at no charge and Freon for the replacement of your coil. This is a four or five hour job including the time to get the coil from ICP, your manufacturer and fulfill their paperwork requirement. We simply take your old coil to the manufacturer and they give us a new coil after we fill out the proper paperwork. It would not be unusual in 2013 for a manufacturer to give you a new part with the date of production in 2010 as parts like this can sit on a shelf for years as there is little demand for a coil that uses Freon instead of the new R410a environmentally safe refrigerant. After we installed the new coil provided to us by your manufacturer, we never heard a word back from you again. Apparently you called someone else who added Freon and never called us back. But we do not offer parts warranty if we did not sell the part. The defective coil is an issue with the company that made your system. I apologize you had all these problems but we warranty systems we installed and sold for a full 10 years parts and labor to make sure issues like this do not occur. I am glad all is fixed now and hopefully you will get years of service out of your system. Dan Jape. owner
Called with heat out to get an appointment the next day. The tech., Chris, arrived promptly at 8:00 am and quickly identified the problem and fixed it. Good value and great service. Highly recommend.
An incredibly good experience for a senior citizen having to invest this kind of money. But everyone connected with Reliable was top notch. Phone, technician, sales you name it. I think the only person I didn't talk with is the owner and I trust he too is top notch. Your HR person does a great job and so does your training dept. As for Trane, who could ask for better.
I had 2 complete HVAC systems installed this past weekend. Jorge,Chad,Jesse& Mike were the installers. They did a great job, kept everything neat & clean in the process. I was already happy with the price, but I also received an upgrade on both units as well. I hope the company stays so Reliable with all of my future dealings. I definitely recommend them!
Alex Pelaez and his crew are totally awesome! I hired them to clean my air ducts. Randy and Alex explained everything they were going to do and there were absolutely no surprises. I'm extremely skeptical of service providers because too many smile and nod but end up trying to sell me more stuff when they don't do the little things. As consumers, we often times forget that we have choices. We should spend our money wisely and not settle when services providers don't do what they promise. I've done business with small, medium and large companies over the years, and I don't use the phrase "amazing service" often, but Alex and his crew were better, way better than amazing. I would recommend them to my parents without hesitation. If you want professional, honest, consistent service, this is the company you want in your home. I usually don't take time to write reviews. Reliable Heating & Air, Alex and his crew (Randy and Alex) wowed me. Lastly, if you want your air ducts cleaned, and I mean really cleaned, call them. Don't be fooled by these ads claiming they'll clean unlimited air ducts for $100 or even $200. You'll be paying for them to shuffle dust around. Thanks Alex!!!
I just had there most professional experience with the Tech (Jermaine Williams)who was very thorough and polite and the installers (Shawn and Trey). Even though the weather was frigid and threatening, Shawn and Trey made it out to finish my installment so that I would have heat in spite of the snow warning. Highly recommend.
I really appreciated the great customer service experience I received from Reliable Heating & Air! I felt like they really cared about me, and felt respected the whole way. I had quotes from other companies and felt that Reliable was the company that really knew what they were talking about. All in all, it was a great experience!
Haven't had to have this much plumbing done before (toilet and vanity replaced in small 3/4 bath, old gas vent removed from previous water heater, some upgrading done to piping and expansion tank on current water heater, and pressure regulator replaced) so not totally sure how to rate the cost, but thought the service was great. They were not only on time, but called more than 30 min. early to say they could come on after finishing another job early. Taylor Dean and Victor Croft were the plumbers who came, and they were really polite and courteous, kept me informed of how everything was going, made sure everything was working correctly, cleaned up inside and out extremely well, and found and repaired an additional problem I didn't know I had which could have caused me other plumbing problems had they not caught and repaired it. I would highly recommend them and would definitely use the again.
I've used Reliable for HVAC and electrical work at two different properties. Recently purchased a second home and had electrical work done, as well as two furnaces and an AC unit replaced. A whole team of Reliable associates was at the house for a full day. Each one of them was professional, courteous, respected our time, and they cleaned up absolutely everything. I trust their recommendations and plan on using them again for some upcoming plumbing work. They definitely care about their customers.
I am a single father of 3 beautiful girls. On the coldest day of the year our heat went out. After searching on the web and calling several businesses I lucky found Reliable Heating and Air. They are exactly what their name says RELIABLE! I first spoke with Tim McWaters. He scheduled an appointment and came out to my home outside of Athens Ga from Woodstock in the very same day. He was very professional with every aspect of the appointment. Tim was was very friendly, knowledgeable, courteous, and above all honest! He made it very clear that he wanted to fit the needs for my family and get us exactly what need, no more, no less. He didn't try to sell us all "the extra bells and whistles". He not only fitted our home with the exact HVAC unit our home needed but it was at an fantastic price and helped walk through the financing options. Tim helped get us the soonest appointment available which was on Saturday. Unfortunately, due to circumstances that were beyond anyone's control, the installers were unable to keep the appointment. Tim called me immediately and sincerely apologized and explained what had happened and worked feverishly to get me the next appointment available. Not only did he set up a special install for Sunday, but he also upgraded my service plan and offered an additional air filter system for Free due to the inconvenience. They did an amazing job with everything and I will recommend to all my friends and family! Thank you Tim and Reliable!
Reliable is the way to go!! Fred Doughty was a great tech!!!very professional, courteous, friendly. I would recommend this company, I give them A+++++
I received excellent service from Taylor Dean and Victor Croft repairing my hot water heater. Their quick service and excellent customer service was wonderful. As someone that works in the customer service industry, Reliable hit a home run with this plumbing duo.
This was our second time to use reliable. They couldn't bring us a new furnace that day so they gave us space heaters to keep us warm until the next day. Jason and Josh did a great job and cleaned everything up after. My husband and I were very impressed with the value of the furnace as well. We were expecting it to be twice the amount for a brand new furnace.
Reliable just finished insulating the sprinkler lines in our 3 building condo association. They did a great job, from the initial bid process, where they impressed us with their speed and professionalism, to the final clean up. Their name says it all, we're very pleased we chose Reliable.
Tonight is the coldest day of the year (24 with a high of 45) and our original heater repair went south. We were $600 in and even though the blower and motor were replaced, the horrible noise never stopped. And on top of that, the heater ceased to put out any warm air at all. Then James Gipson showed up, a night in shining armor!! He was able to find the source of the noise right away and fix that. But the heat problem was a total mystery, and turned out to be a needle in a haystack situation. It appeared to be a fried circuit board (a costly repair that we'd have to wait on) and I think anyone else would have just left it at that. But not James. Something didn't feel right to him and he just kept on trying every possible angle to be absolutely sure. Even going so far as to call the manufacturer of our unit (after he'd left our house), only to pull into our driveway 30 minutes later with the solution that worked! Who does that??? JAMES DOES! Lucky for us he's an amazing detective and I'm writing this review from a warm and toasty room. I've never had better customer service EVER in my life. He found something that nobody else would have found only for sheer determination to do the best job he could and demonstrate pride in his work. I can't thank James Gipson enough!!!