Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
We have used Reliable 3 times since moving to Woodstock, Ga. All of the guys, JJ, John, Robert, Andrew and Jake are very courteous personable and very professional. They answer questions. Thanks... guys! I would not hesitate to give them a call for any installation or problems in the future.VIEW MORE »VIEW LESS »
I wrote another review in November but it seems to have "disappeared". I have used Reliable for years and was always pleased. However I had them replace my two units this fall and I have already... had trouble with the downstairs unit running continuously. They said it was low on freon and they did a temporary "fix". The salesman had told me they they had received some defective coils. Hopefully they will replace my leaking coils in the spring. i'm supposed to have a ten year warranty. How they treat my problem will affect my happiness with this company. I don't really like how they push you to do reviews after the installation and mention the installers.VIEW MORE »VIEW LESS »
Contacted Reliable Heating & Air on Tuesday morning tech came out that same evening, outside unit threw a fan blade & possibly burned out the compressor. Called Wednesday morning to set up an estimate for new system. Lee Cook came out and inspected our old system then explained what the minimum equipment that would be needed to be replaced. He explained different options from questions we had asked, then we decided on the Trane XR13 high efficiency 3 ton all aluminum coil Air conditioner and XV80% afue BTU variable speed gas furnace. Initially would not be able to install new system until Sat. Lee called that evening evening and said they had a cancellation and would be out Friday morning at 9am. Lee Bass & Brandon Qualls came out to install our new system. They had the new system installed by 5pm. We could not be happier with Lee Cook for explaining the different system combinations and the installers Lee Bass & Brandon Qualls for putting in the system checking it out and cleaning up after. Plus we get our $89.00 service call fee refunded to us. John & Sherri
Reliable has been handling our annual HVAC maintenance for the past two years. I have always had the same technician, Jeremy Dodson, and cannot say enough good things about him. He is professional, personable, and honest. During our most recent appointment, he discovered a large crack in the heat exchanger of our furnace, which necessitated an unexpected replacement of the unit. He patiently talked through all the options with me and helped me select something appropriate for my needs. During our conversation I decided to replace my AC as well as it was having issues of its own. Through some investigation on his part he was able to alert me to a particular rebate that allowed me to get a much better AC than what I was originally considering for only a little extra money. He was also able to schedule the installation within the next day. On the day of the installation, I received a courtesy call from Jeremy H. prior to his arriving at my home. He and his colleague, Mike K., arrived when they stated they would and were neat in appearance. They were extremely professional and had the job completed within several hours. Upon completion, they reviewed the operation of the new furnace with both me and my husband and also spent quite a bit of time instructing us on the use of our new touch screen programmable thermostat. I would not hesitate to recommend this company.
The tech James Rears was so professional and very friendly he answered all the questions I had about my thermostat. I will 100% use this company again!
Everybody I spoke to at Reliable was just wonderful. Ted came over to give me a quote. He went above and beyond to make sure I was getting what I wanted and needed. I think he ended up staying two hours to get everything situated. He was so pleasant and helpful and my toddler was just in love with him. The secretary was very nice and accommodating when she called to set up an appointment. She told me her name, but I can't remember it because I hadn't written it down. Jason and Sam came to install my heat pump and air handler. They replaced 30 year old equipment without issue and they were also very nice to be around. They didn't seem bothered when I went to check on their progress, and were happy to answer the questions I had. My toddler insisted on handing Jason a hundred different objects, and he would just take them and thank her, haha. He also made sure she wasn't grabbing any dangerous tools. Two electricians stopped by for a short time to help with the setup. I can't remember their names, either, because I didn't write them down, but they were also very nice and helpful. One of them gave me some tips about space heaters(which I still have to use for the upstairs, because I could only afford downstairs HVAC units). He was concerned and wanted the house to be safe for my family. I certainly appreciated that. Overall, my experience with Reliable was very good. Everyone was so friendly, and I finally have heating in my house. I couldn't have asked for more :)
Thank you Lee, Dustin and Garrett. Very professional, dependable and knowledgeable. Totally recommend.
I would like to send a special thanks to Conor Morris for taking the time to come out to service our unit on one of the coldest days! Conor Morris was very professional and knowledgeable!
I began using Reliable Heating & Air for tune-ups this past spring. They returned this fall for a tune-up on the heating system. In the spring, my Service Technician was Chris Hamrick. He was great. I had a lot of questions as I don't know much about HVAC systems. He answered all of my questions thoroughly. He offered advice and didn't try to sell me anything I didn't need. This helped me to build trust in him and in the company. You don't always know who is going to end up in your home when you call a company in to do a service. A friend of mine recommended Reliable, and now I will do the same. I requested Chris to come back for the fall tune-up, and I recommend you ask for him, too. He is very professional and friendly and always happy to answer your questions! He is someone I feel I can trust in my home without having to monitor his every move. I will definitely continue to use Reliable Heating & Air in the future.
I have nothing but praise for Richard Dickerson who came out to diagnose my furnace problem recently. He was VERY honest,straight forward,understanding and kind. To me he was an angel in disguise. He won me over to Reliable for all my future HVAC needs. I commend him highly and want to let Reliable know he is an asset to the company and that people like him are hard to come by. Thank you Richard from the bottom of my heart
From the moment I booked an appointment, I knew they were good. Professional, courteous, prompt, and not pushy. On the day of service, Conor M. called ahead (and I also received an e-mail prompt). Conor and Rob W. were on time, very professional, helpful, and easy to have at our home. They did a thorough job, explained everything, and left the house in perfect condition. I have had maintenance contracts in the past, and I have never been so impressed. Well done!!
I have had nothing but great experiences with Reliable, and can honestly say that they are VERY reliable, honest, competitively priced, and provide excellent customer service. Their technicians are always very nice, professional, considerate, thorough, informative, and neatly dressed. The most recent technician to come to my home -- Wayne Daniels -- was all of those things, and then some, in that he definitely went above-and-beyond the call of duty for me. After doing my bi-annual maintenance, he very willingly came back a day or two later to check something in my heating system, that I had a question about; not only did he answer my question and correct the issue, but pursuant to my request, he also turned on the pilot light in my fireplace, which four previous electricians were unable to accomplish. Mr. Daniels patiently took the time, and expended the energy, to investigate the problem with it, and then overcame it. Thank you, Wayne, and Reliable Heating and Air!
The price, service & professionalism was second to none. Tom Jeremy H. and Mike K. were outstanding!
Richard D was prompt, polite and serviced my Carrier system quickly. I will recommend Reliable to others!
I received quotes and researched multiple companies and brands before selecting Reliable to replace my old A/C. Tom was Terrific explaining my options and addressing everything important about replacing my basement unit. Randy installed my unit. He is second to none!!! He too made sure I understood everything going on and his quality installation was exceptional!!! Both Tom and Randy followed up to make sure I didn't have any questions. You can tell the most about a company by the quality and attitude of their employees - Tom and Randy Exceeded Expectations!!! I asked Randy to leave the two big boxes and he made two grandkids very happy...they are still playing in their big box club house. Thanks for an Exceptional Job Well Done!!! They are Highly Recommended!!!!
Glen and Zack showed up on time, did the job competently, and left the premises clean. I would definitely use them again if the need arises.
We had a plumbing issue on a sump pump and I called Reliable to come out. They showed up on time, called before they came, diagnosed and fixed the problem after letting me know the cost which was very fair for the work and experience. What a great experience! I would recommend these guys to EVERYONE! Will be calling them for Heating & Air now as well.
Excellent company!! I totally trust these people. I intend to use every service that they provide. Their customer service is also top notch.