Master Rooter Septic Tank Cleaning & Repair

Master Rooter

(404) 445-7795 www.rooterga.com »

7450 Wits End DriveGainesville, GA 30506   map »

Business overview

$150 RESIDENTIAL SEPTIC PUMPING/CLEANING-24 hours on call, available anytime. Family owned and operated business that is here to help in an emergency.

Ask about our $99.00 Septic Inspection. Not sure what's going on? Let us look investigate and solve the issue without spending the extra money.

Services

  • Back Flow Prevention
  • Cesspool Cleaning
  • Chemical Treatments
  • Commercial Services
  • Grease Trap Pumping
  • Inspection Letters & Certificates
  • Regular Maintenance
  • Septic Tank Cleaning
  • Septic Tank Pumping
  • Septic Tank Sales
  • Sewer Jetting
  • Sewer Line Installation
  • Sewer Line Repairs
  • Soil Testing
  • System Upgrades
  • Tank Installation
  • Tree Root Removal
  • Video Camera Inspections
  • Water Line Installation

Parts & Systems

  • Cesspools & Dry Wells
  • Drain Fields
  • Grease Traps
  • Lift Stations
  • Retention Ponds
  • Septic Tanks
  • Sewer Lines

Kudzu's "Best Of" Winner

2013

Hours of Operation

  • MON
  • 1:00am
  • 12:00pm
  • TUE
  • 1:00am
  • 12:00pm
  • WED
  • 1:00am
  • 12:00pm
  • THU
  • 1:00am
  • 12:00pm
  • FRI
  • 1:00am
  • 12:00pm
  • SAT
  • 1:00am
  • 12:00pm
  • SUN
  • 1:00am
  • 12:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Paypal
  • Personal Checks
  • Visa

Year Established

2009

Languages Spoken

  • English

Reviews

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Avoid this Company, 12/12/2014

This guys are crooks , I spoke with them and told them from the start I needed to pump my septic tank and will probably need to have my drain field replaced very soon but I did not decide what... contractor I would choose for the job. I also confirmed that the special they have for 150 $ to pump the tank has no strings attached .Once they came out they said they cannot pump the tank for 150 , if I only want to do the pumping they wanted to charge me 500 $. The never mention in their advertising that the 150 special comes with strings attached and not even when you talk to them on the phone to schedule the appointment. Very deceiving , classic bate and hook strategy .mad at myself I fell for it I was lucky I could find another company who came out and pumped the tank the same day . This company does not care to help the customer , after they lie and put you in a bad situation they do not even try to make it right R.G.

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Do not use!!, 9/11/2014

Complete rip off. $3000 later and my septic was still bad. Even the county said they did everything wrong. They are by far the worst in the area. Don't call - Don't let them near your septic system.

Videos & Photos

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Photos (9 photos)

  • Before and After
  • Knee Deep
  • Digging Lines
  • Down Under
  • Underground
  • Clearing Lines
  • Drain Field
  • Done Right!!!
  • Working Hard!

Linked Review

Lsmyforever

Reviews: 1

Do not recommend using

Rude. Can't keep appointments straight . Bad customer service. Owner tells you he doesn't need your business. .

Master Rooter replied on 07-30-2014

Client demanded we come out immediately and wanted repairs to be included in pumping price. We are not able to do that as repairs are additional. We are sorry we are not able to help the client at that time and price.

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More Reviews

xrmg003

Reviews: 1

Avoid this Company

This guys are crooks , I spoke with them and told them from the start I needed to pump my septic tank and will probably need to have my drain field replaced very soon but I did not decide what contractor I would choose for the job. I also confirmed that the special they have for 150 $ to pump the tank has no strings attached .Once they came out they said they cannot pump the tank for 150 , if I only want to do the pumping they wanted to charge me 500 $. The never mention in their advertising that the 150 special comes with strings attached and not even when you talk to them on the phone to schedule the appointment. Very deceiving , classic bate and hook strategy .mad at myself I fell for it I was lucky I could find another company who came out and pumped the tank the same day . This company does not care to help the customer , after they lie and put you in a bad situation they do not even try to make it right R.G.

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theotter56

Reviews: 1

Do not use!!

Complete rip off. $3000 later and my septic was still bad. Even the county said they did everything wrong. They are by far the worst in the area. Don't call - Don't let them near your septic system.

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JMoses

Reviews: 2

WISH I WOULD HAVE CHECKED HERE FIRST!!!

They did unnecessary work that did not fix the problem, charged an outrageous amount. Unprofessional

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rich1960

Reviews: 1

Beware

When their tech showed up for a $150 pump out he tried to convince me I would need a massive repair before he even looked at anything. When I said I couldn't afford a $4000 line service he left. Before he left he broke off my service valve pipe. I know he did it because I checked it before he got there and it wasn't broken then. Stay away from this company. The repair is going to cost me a small fortune.

Master Rooter replied on 08-11-2014

We received no call from any consumer stating we did any damage to their system. Our technicians are required to inspect and list any issues found. The typical reason for repairs of this magnitude is due to clients not having their service pumped every 2-3 years. We quoted a price to repair the issue, pumping tanks that have issues will not correct the issue, which we inform the client. We stand behind our assessment and am sorry we were not able to help this client.

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GeorgiaConsumer6

Reviews: 1

DO NOT USE THIS COMPANY

WOW! Ad and phone quote was one price, then the day of service, it miraculously was changed (high of course)! The "technician" said the cost was not a set price, after the person who made the appointment the day before said it was. Hmm, sounds fishy, huh? When requesting to speak to the person who quoted "$150 to pump up to 1000 gallon tank", I was HUNG UP ON! That, is NOT how you conduct business. I DO NOT RECOMMEND CALLING THIS COMPANY!! MOVE ON AND CALL ANYONE ELSE!!

Master Rooter replied on 07-30-2014

Per our website our $150 special is a regular maintenance for tanks serviced every 2-3 yrs. Unfortunately when this client's tank wasn't pumped for many years which is more solids and more than the 1,000 gallons. We did not collect any funds and the technician showed the client what was wrong with the tank.

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AdamOwens

Reviews: 1

Super fast and eager to please

I didn't give them much to go on, but once we found the tank these guys did everything it took to get our well overdue unit and field lines pumped out, oxidized and back in working order. Oz and Robby stayed well past dark to make sure we were satisfied with the service. These guys know their "crap!"

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JTurner_76

Reviews: 1

Honest Local Company

I had a great experience with Master Rooter. They came out when they told me they would. I had a backup in my home with 4 small children . They showed me where my problem was educated me on how a septic tank works very thorough. Very professional and polite NOOO up sale or rip off...I have given their name out to my family members. And would recommend them to anyone...

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PSGUY1

Reviews: 1

They prey on the vulnerable

While I can't speak to this companies ability to pump a septic, I can tell you that its the most unprofessional group of guys that I ever dealt with. I am a retiree and I have been around the block a time or two having owned several businesses. Master rooter first came out to pump my septic for $299 which was agreed upon over the phone. When they arrived, I already noticed the lead guy (Allen) trying to make excuses for why it was gonna be more money and that it could be a nightmare since I haven't pumped it in 10 years. (Never mind the fact that I have never had a problem,) this person was talking nonsense before even opening the lid to the tank.. He even went to the extreme of telling me that my neglect (of not having it pumped) could cost me upwards of $60,000. The third time he said this, I realized I was dealing with a scammer. Once this person realized I was not impressed with the garbage flowing from his mouth and that I wasn't gonna budge, he came up with a story that the PTO on their pump truck was broken and they were not gonna be able to pump my septic. I asked when they could be back and he said later that day (Friday) or Sat. or Monday at the latest. They never called me and I followed up several times. Finally I said forget it but I called and stated that I still expect them to come back and fix the irrigation line they broke while poking around for the tank. YOu know the rest. Of course, they never called and never came back. Pathetic.

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drkhay

Reviews: 1

Simply the Best! Honest, Thorough, Economical.

I was honestly afraid to make the call for septic help as we had neglected our system for far too long. The website at masterrooter.com was very informative and helpful in my decision to call them out and to know how to maintain my system in the future. THEY ARE NOT A BAIT AND SWITCH COMPANY. They were very competent and helpful through the 6 hour process of turning my septic system back to its original, healthy state. Their workers were polite and instructive as to how to avoid problems in the future. The price was lower than I expected and it came with a warranty! I would highly recommend their services to everyone. Their website should be mandatory reading for anyone that buys a home with a septic system. Had I known and followed the information on the website my service would have been less because I would have been doing the necessary maintenance. That being said, the price was still way below what I expected, even with all my neglect. Thanks again for such a great job!

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dmac212

Reviews: 1

disappointed -poor customer service

Called and set appt for non-emergency septic pumping. They no-showed and never called. I called and was told I never called them. Then he said someone would call me back to come out and never did. Poor customer service, no integrity and rude... NOT RECOMMENDED!

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gacatfans

Reviews: 1

Honesty Counts! Good service!

Hello. I wanted to take a moment to sing some praises about your tech, George. He was professional and went above and beyond with his courtesy. I did not get the name of his assistant, but he was very professional and helpful as well. In any regards, I wanted to take a moment to say THANK YOU for being an HONEST company! George was thorough in explaining what was truly needed in regards to my septic system, and because he took the time to explain the reasons why.... is the reason why, when I can budget the money together for the necessary repairs, I will be requesting your services by sending George to perform the services. I also wanted to point out a few things that really impressed me and made me believe in your company.... 1) I received a call from your company when the tech was supposed to be here, and was running late at another client...Thank you for that courtesy! *smile* 2) Even though it started raining and it was getting into the early evening, your techs performed the requested services and advised accordingly without the slightest discomfort or complaint to me! again...* smile* .... 3) Your professional and I want to reiterate "HONESTY" far exceeded my expectations! Because of the professionalism of your employee, I will be using your service in the very near future for the necessary and advised repairs. Please commend these staff members that showed nothing except the best in your company. AAA+++ Services

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revdee

Reviews: 3

Bait and Switch Scam

Don't plan on paying $150 for anything. They will always say it's more when they look at it and tell you that you have a bigger problem than you do. They scare you with a 7k for a whole new system but they can upgrade current for 2,500 or 2,600 and if you don't do it your system will back up again within days. Owner hung up on us after saying if we didn't pay higher rate he'd put the sludge back in our tank. Very nasty, scam artists. BUYER BEWARE!!!

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404customer

Reviews: 1

professional contractors

professional company with good experience and knowledge of septic tank work. operations level mgmt does a good job in insuring customers needs are met.

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concernedVET

Reviews: 1

Scam

They prey on your vulnerability and then charge you more. It started with $400 charge then got down to $280. They left my yard a mess without pumping anything. The company says they will pump a 1000 gallon tank for $150. There is no overflow. They did not pump the 1000 gallon tank. All they tried to do was sell me more. This company preys on people and scams them into buying more. I would be interested in seeing how many people actually get charge $150.

Master Rooter replied on 12-20-2013

The owner spoke with the technician on this job. Every home is different and the 3 major things that can cause a different in price is location of tank as in distance from the house, depth of the tank, and the amount of refuse in the tank. Per our website and our radio commercials we advise everyone to have their tank serviced every 2-3 years to avoid overflow, excessive refuse in tank and grease build up. As any company we are charged more in disposing of it per state requirements which means we have to charge. Therefore we like to stand by our price but every situation can be different. We always suggest the $99.00 tank inspection so you know what the cost would be before any work is done.

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Photos

Working Hard
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Album: Working Hard
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Before and After