Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
Lee and David did a great job. They were very knowledgeable and explained everything before they started working. Showed pictures of before and after the job. I will definitely recommend Reliable... to my neighbors and they were interested in getting their ducts cleaned also. Thank you.VIEW MORE »VIEW LESS »
Had our regular service check on our AC system. Our technician, was friendly, quick and knowledgable.
I experienced something over the last two days that you just don't see very much anymore, that being exceptional customer service. And I should know, because i myself have been in customer service over the past 28 years. CHUCK KISER and JEFF COLLIER are by far two young men I'll not soon forget. They were: R-espectful of me and my home, they E-ducated me on my new a/c systems L-istened to me when I had questions, then answered them, and I-nstalled my new units in no time at all. A-s service/install technicians go, these two guys deserve B-onuses, because they care; they care about the L-evel of expertise they provide, and they care about each and E-very customer being completely satisfied with their work.
Robby serviced our AC. He was extremely detailed -- did a great job. Thx for putting on the booties!
I purchased an annual maintenance contract with Reliable for two units. This was my first experience with them and it was great. I received a phone call when the technician was on the way. When the technician, Lawrence Overstreet,arrived, he introduced himself and clearly explained what services I will receive. Lawrence also wore plastic shoe coverings to keep the inside of my house clean. When Lawrence finished the work he informed of any issues noted and offered some suggestions to help keep the outside coils clean. Very pleased with the service I received today.
Recently had my AC annual maintenance and was very pleased with the tech, Lawrence Overstreet that came to my home. Lawrence was very professional. Unfortunately my system had to be replaced but Lawrence went over my options and even arrange for my appointment with the sales department.
Cain was very efficient in repairing our kitchen sink. This was my first time calling Reliable, I'll definitely call them again. Great job!
I have been frustrated with the thermostat, and today Lawrence Overstreet came and took a LOT of time making sure that I understood how to use it. We were using it wrong, resulting in higher cooling bills. I am confident now that the electric bill will go down, even though we don't have an old unit. Lawrence also took the time to make sure we understood all the components of the system, plus I had never seen my compressor coils cleaned and he did a great job - I couldn't believe how dirty they were. He is an awesome young man - hope he can continue to be our technician.
Although R & A was not very reliable when our air conditioner failed earlier this summer, the technician they sent out for our annual inspection Lawrence Overstreet was superior to any technician we've had in the past! He was very professional, explained things well, and even took the time to help me with an additional problem. I would give Lawrence five stars plus!
The whole process of new heat and AC system was very simple, quick, clean and efficient. They even brought window units to keep us cool until the installation was complete. Couldn't be happier.
Replacing an air conditioner & furnace is never fun or inexpensive. We have replaced several over our 29 years of home ownership. Reliable Heating & Air did a great job. Their proposal was in depth & the price was fair. They arrived when they said they would.They had everything they needed to complete all the work. Dustin & Garrett worked efficiently and neatly. It was very hot and they got it done in a timely manner. Took the time to explain the new system. I don't want to replace another system but I would use Reliable again.
Reliable,s 100% customer satisfaction guarantee is not worth the paper it is written on. No service.
I cannot respond to you in length as I do not have any details of your issue if you are actually are a customer and not a competitor as does sometime occur. But I will explain our 100% Customer Satisfaction Guarantee, as I believe it is very worthwhile and I wish I could receive something similar on all the products and services I have purchased over the years. If you buy anything form us or we provide a service for you and you are not pleased with it, we will not stop until you are pleased and feel the product or service is working as promised. This includes coming back and making modifications that many times have nothing to do with what we sold a customer. I will not stop until the issue is corrected. If something breaks or fails that should not break, like duct work or something similar, I do not care how old it is, I will come back and fix it for free. I do not mean something with a finite life like a functional part which has a 10 year warranty or a 20 year warranty, but rather something that should never fail. I do not know of any other company that does this. I have a customer right now, that bought a new air conditioner that is working fine and doing all it can do in 96 degree weather, but her house was built with no attic ventilation in it by her builder. I am installing an attic fan in her home at no charge so she is happy with the a/c system she purchased from Reliable. I have never had anyone do anything like that for me in my home. I will do whatever it takes to make sure the customer receives what we sold them, installed for them, or serviced for them. Sometimes, people get worked into a frenzy thinking all contractors are out to get them, but not at Reliable. Our 100% customer satisfaction guarantee is just that and we go that extra mile to make sure we stand behind what we sell. I have not experienced that service at other companies. Our new systems come with a 10 year parts and labor warranty which is longer than any company in town and you are not required to pay us every year for service like many other companies require. You are only asked to keep your filter clean and your outdoor unit clean and call us if anything goes wrong. Will fix and repair all defects for 10 years period. I believe this is the strongest warranty in Georgia. Please call me if you have a specific issue I can help you with. Dan Jape, owner.
terry mabry came out and fixed several small problems quickly. very professional. will definitely have him come back for any future problems. great representative of your company. thanks again
I have a service agreement with Reliable for many years. My last bi-annual visit from them was in early June. At the beginning of July I had lots of company in town. My AC unit on the 2nd floor died on Saturday morning. We immediately called Reliable. They made an appointment with us for the following THURSDAY! 5 days!!! So much for being a loyal customer. Well it is now 2:45 p.m. on Thursday and still no repair person. We have had no AC on the 2nd and 3rd floor of our home since Saturday morning. I work from home so I have had to move my entire office down to the first floor. And, sleeping at night has been a chore with company still here. I just spoke with Reliable again and they have NO ETA on when a technician will arrive. So much for being reliable. I am not a happy customer. Time to find another company who cares about my loyalty and can appropriate respond to my needs.
Thank you for your feedback and comments. This summer has been very tough on all air conditioning companies as the heat came on strong and never let up. We are expanding our service tech count as we have seen our customer base grow every year as we do a better job and people migrate over to us from other companies. In order to better service our customers, we are now offering a computer system we install on our customers HVAC system that monitors operation of every component on a system for proper operation and looks the possibility of an actual breakdown. We will be able to call our customers ahead of time and fix a problem before it even occurs. No other company in Georgia can offer this service and we will able to even out the work load and be proactive before you are left without cooling or heating. The computer uses the internet in your home to email us and you and alert you weeks ahead of an actual breakdown. The way the air conditioning business works now, is everybody wants service at the same time when temps go up to the mid 90’s and no company can handle all these calls at the same time. With this new monitor system, we could have fixed your problem weeks ago while it was still running. I apologize we did not get to you quicker and I hope you were repaired the afternoon after your wrote this, but as a way of thanking you for your business and making sure this never happens again, if you call our office and identify yourself, I will give you a monitoring computer system at no charge and I guarantee you will love the ability to see into the future and check the proper operation of your unit. I will give you an app for you smart phone that you can check from anywhere in the world to see how your heating and cooling is operating and if it is efficient. Call Steve Hallock at our office and he set up a time to have this computer installed for free. Thanks for the chance to make this right, Dan Jape. Owner
My wife plugged into an outlet one day and half the electrical circuit on the lower floor of our house went dead. She called Reliable. They said it would cost $89 just to roll the truck, but they offered an altenative - they would happily sell us their $100 "Peace of Mind" package, which includes a "visual" inspection. Would this would allow them to determine what the problem was – no – we found out later the visual inspection is just that – a look. How much can you discern about an electrical system from a look? Unless sparks are flying out of your outlets, nothing. That's where it got ugly - in order for them to engage in any troubleshooting whatsoever, you must pay for a "Level 1 Diagnosis." Cost: $245! Since I was able to point to the outlet where the trouble originated, this "diagnosis" took all of five minutes. Did I mention that any repairs needed after the 5-minute $245 diagnosis are extra? The technician magnanimously offered to rescind the "Peace of Mind" package and replace the outlet at no charge - oh thank you, kind sir! We thought that we might have some additional wiring issues that might be determined via the "Peace of Mind" package, but we certainly couldn't afford to find out once we discovered that it would cost $245+ just to address the issue we already knew of. The only thing you can "rely" upon with Reliable is that you're gonna get fleeced. Caveat emptor.
I apologize our pricing was not explained in a manner that made sense to you and you were comfortable with. We do charge to have a truck come to your home, as it costs us around $80 per hour to dispatch to your home. The $89 is waived if a customer actually does the repair needed. But some people simply take the information we provide and attempt to fix the problem themselves and then we do collect the $89. The Level 1 diagnosis is a package that includes the time needed to check and inspect the wiring & breakers. It can take a couple of hours or longer. If there is a problem in one outlet, there are more in other outlets. The other day, I saw a number of breakers that were all burned and charred out of a new home that the builder had installed improperly. The electricians stayed with this call, which started out as a "one outlet problem" and found many outlets ready to burn this house to the ground. This customer did not feel "fleeced" at all. It is extremely expensive to have vans all around Atlanta to come to a customer’s home and fix problems onsite and I am not ashamed by our charges. In the end, Reliable nets about 5% total in profits on everything we do. I can't think of any other business that comes to a customer and provides a service that exists on margins like this. If you feel that a profit of $12.25 on your charge of $225 is fleecing you, I have to disagree. The "Peace of Mind" plan you mention is a bargain, as it includes an electrician visually inspecting and checking all circuits for proper grounding and excessive heat build-up, checking the electrical panel and breakers for burned buss bars and cracked breakers, checking for the proper grounding of your electrical system and making sure your family is safe and secure from issues arising from possible electrical fires and electrocution. These are all things a trained electrician can accomplish with a visual inspection and I think it is a huge value. I had one at my home and the tech found three of my "white" outlet covers behind my son’s bed were now tan or beige and when removed, found the wire in the wall had burned, heating up the cover. The next step would have been an electrical fire, so I know firsthand what a visual inspection can reveal. How you can say "you can’t afford to find additional wiring" issues? What price is too high for your safety? I normally do not get ruffled by people posting negative reviews, as I use them as a learning experience to improve my company, but your review really hit home with me after discovering my own home almost burned to the ground, but for the "Peace of Mind" inspection. If you change your mind about an inspection, I will give it to you free as I am also concerned about the wiring in the rest of your home if you already had the problems you mentioned. Call me up and there will no charge so we both can have peace of mind. Dan Jape, owner.
Ok I called to see about service. My AC was out. The person on the phone said "We have a $99 service fee. How would you like to take care of that?" She did not tell me when someone was available or even ask what the problem was. I then said "Wait, you are ready to crawl into my wallet, without even telling me when someone is available? I need to know because I may have to call another place. You seem more concerned about getting money than setting up the appointment. She then said, "Ok sir, we can have someone come out on Monday." It was Monday, she was talking about a week. It was 94 degrees that day and was going to be 95 the next day. I then said "No thanks. I need to call someone else anyway." I did, They came out on Tuesday and did NOT ask me for money until they completed the work.
Hello and thank you for your feedback. I am not sure what happened as you called around looking for a company to provide service for you, but two things sound very odd about your experience. First, we never ask for or receive payment before we provide service to a customer. I would never agree to this at my home and would not ask my customers to do this. I spoke to every customer service rep we have to make sure we have never asked for advance payment and confirmed we never do this even if a customer has a record of returned checks with us. We always do the work first than ask for payment and never put the "cart before the horse". We do tell a customer there is a charge for our service, as many times a week, we are asked to provide "free" service calls to diagnose s service problem with their unit. No legitimate HVAC company has "free" service as it costs us $78 per hour per man to actually drive to a home for an hour. Some companies advertise "free" service calls only to get in the home and take advantage of the customer and overprice the repair. Most all companies today use a flat rate price book like a body shop uses that should make the actual cost of a repair the same no matter which company does it. These "free" companies will increase the actual repair to cover their costs getting to the home. The other part of your review that seems odd is we do not charge $99 for anything. A service tune up is $79 and a broken unit repair call is $89 and both of these charge have been this amount for years. The costs of providing a tech to your home includes workers comp insurance, federally mandated health insurance, gas, vehicle insurance and up keep, hourly pay for all the time it takes to drive to a home, which can be over an hour by itself in rush-hour traffic, building insurance, mortgage payment, electricity and gas for our office so the reps have a place to sit and answer calls, phone service, computers and the list goes on and on. A portion of all of these costs have to be recouped from our customers or we cease to be here. Anyone who has ever run a business can understand this, while many that haven't do not give credence to this. They feel some number they come up with is a fair and equitable fee for an in-home service company to charge, but the reality is it is a sum of the total of the costs listed. I am curious if possibly when you were calling multiple companies to get service quickly, you confused us with another company who charged $99 upfront? Or perhaps, it was just confusion caused by my rep when she mentioned we do have a charge for service. Either way, I apologize it did not work out in a positive experience, which is always my goal. Once again, thank you for feedback because without it, we would never be able to get better. Dan Jape, owner.
Cain and Anthony came over the same day that I called for an appointment. They installed a vanity with top and faucet, pvc piping under a bathroom sink, along with a new faucet in the kitchen. The faucet in the kitchen required lots of "extras" due to the older pipes and valves underneath the sink. These guys went the extra mile to make sure everything was in working order!
Justin Shepard and his partner did our duct cleaning. very professional and thorough... Reliable has replaced one of our systems and we have used them for other services also. Unfortunately, Justin's truck was not equipped with a camera to look through the duct system when the work was completed. Over all very satisfied.