We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.
Their pricing was competitive and their technicians could not have been nicer. Recently we had an issue and they came by 10 the next morning. I could tell they did not have anyone available but they... bent over backwards to make it happen.VIEW MORE »VIEW LESS »
Called back in June requesting Casteel to come out and made it clear that I needed late appointment. Pretty much 6pm or later. Was told no problem and they scheduled me for 7/22. Got a call... yesterday and was told window would be 12-6pm. Told them no one would be home before 5pm at the earliest and that I had been specific with that request when I got my appoiment call. Today I got a call today at 2:45pm saying the tech was on the way. Very disappointed in there service. If I had known they could not meet my request at that time would have never scheduled with them.VIEW MORE »VIEW LESS »
From the time we requested a quote until the job was finished was less than two weeks. Thanks go to Buck Ford who designed our system. He gave us what "we wanted", not what he wanted to sell. Thanks to Chris Lefevre for getting the financing "we wanted". Many thanks to the most courteous install team you could ask for. Jesus, Heisen, Michle and Thomas. These men took out the old system and installed the new zoned system in one day. When they left there was not one scrap of trash on site from the install. Thanks Casteel for a job very well done. John & Denise Blair #0096283
Casteel fixed my problem and also implemented a clean air system in my house. My family is now looking forward to Spring.
I have used Casteel Heating, Cooling & Plumbing for many years. They installed a new AC unit and a water heater in my home. They are always prompt in scheduling a technician and quick to respond to emergencies. I lost my heat during the first cold snap this year and they sent a technician the same day, even though they were very busy. Recently they alerted me to a water leak in my crawlspace. They were able to assess the situation and fix the problem quickly. The damage could have caused my subfloor to completely rot. I wasn't even aware of the problem. They are also available on weekends... when most problems seem to pop up. They technicians are knowledgable, clean and friendly. I highly recommend them!
Andy, Jesse and Matt were very thorough and professional in the installation of my HVAC unit and garbage disposal. From the diagnostic through finalizing the installation Casteel are my go-to team for all things HVAC and plumbing. I highly recommend them.
Andy and Joe were here early and got the furnace and A/C installed very efficiently. They cleaned up very well after themselves and explained the operation of the new system. I was very pleased with the overall experience. Chris S, 0095764
Name: David Nash Invoice # 86289 Mr. Casteel runs a great operation. After a maintenance visit, I can tell they were there, because everything looks so clean and shiny, and the system runs a little bit quieter.
The professionalism at Casteel impressed us from the fist phone call through completion of work and beyond. It's very rare these days to find the kind of customer service that I received from Casteel. They made me feel comfortable and important throughout the process. Casteel walked me through repair options without pressuring me at any time. They were well knowledged and answered all of my questions and concerns about my current and new equipment. My technicians Sean & Danny were extremely professional, respectful and replaced the furnace in a very timely manner. Our house has not been cold since Casteel installed the new furnace. Our gas bill has been cut in Half!! Thank you Casteel!! Chad & Kelli Martin (90951-C.Martin)
The team of professionals at Casteel truly impressed me from the fist phone call on. They were incredibly helpful, friendly and responsive. It's so rare these days to encounter the kind of customer service that I received from Casteel. They made me feel comfortable and important throughout the process & helped me without pressuring me at any point. I highly recommend them! Thank you so much Andy B. And Jesse W. For my warm house!!!! (0095451-E.Arauz)
The customer service was amazing. Initial installation was completed incorrectly so next day service was required.
Installed two new HVAC residential systems.Designer and technicians arrive on time, are courteous, cover shoes with booties when entering residence, and answer questions clearly. Although installation had some issues, technicians were dispatched promptly each time and were diligent in their efforts to make corrections. Some issues still remain, but Service promptly follows up each time.
I was very satisfied with the service Casteel and Nick provided. I would definitely choose them again.
I Called Casteel when my furnace was out thinking I would have to stay in a hotel while waiting for service but the technician was out within hours and a few hours later it was repaired. They saved the day. I like their customer service, warranty, professionalism and quality work -- all which makes them a good value. Invoice #95117KCasebier
We have come to rely on Casteel's expertise and excellence, and would not think of calling anyone else Joe and Susan Mondello Work order # 95030 Acct.# 1482
This company really does take amazing care of you. From the initial call to the final installation, Sean and Danny made sure everything was done properly. I am so glad Casteel is on my team.
Harrison Eskew invoice#94238- Casteel came out very fast during a busy day with extreme weather and temps. They were courteous and very professional! A+