We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.
I called today to schedule to get a quote on having some plumbing and duct work done and to relocate a water heater. The young lady I spoke to was polite but it seems Casteel has changed things up a... bit. It seems they are more focused on sales rather than customer service. She says we charge $89 to come out and give a quote and they will send a licensed plumber but if you schedule now we will come out for $39. With the couple thousand I am about to spend to relocate pipes, ducts and a water heater $39 for a quote is an insult especially when their website has a link to wells fargo finance and states "free quote". They are ruining the brand Bob has worked so hard for many years to create. I have used them in the past for residential and commercial HVAC and they do exceptional work, the best I have ever seen. Just disappointed in the aggressiveness of trying to schedule a quote and ...paying for a quote? Maybe if I go for a job interview in the future I will charge $89 for my time to attend and their consideration to hire me see how that works out for me.VIEW MORE »VIEW LESS »
We have used casteelair as our maintenance service for 6 or 7 years, shortly after moving to the area. I have been happy until now. Over the summer the ac maintenance was done and we were told there... were so many things wrong with the unit it would have to be replaced. Our home warranty service came out, added freon after clearing clog and the unit is working. I called a few times and was told a manager would call but never did. I got the feeling they are always trying to replace a unit rather than fix it but most of all they demonstrated poor customer service. They never called. Time to find a new company.VIEW MORE »VIEW LESS »
We have come to rely on Casteel's expertise and excellence, and would not think of calling anyone else Joe and Susan Mondello Work order # 95030 Acct.# 1482
This company really does take amazing care of you. From the initial call to the final installation, Sean and Danny made sure everything was done properly. I am so glad Casteel is on my team.
Harrison Eskew invoice#94238- Casteel came out very fast during a busy day with extreme weather and temps. They were courteous and very professional! A+
Our second service with Casteel and could not be happier. We liked our prior HVAC guys a lot but Casteel has won our business. Very responsive, affordable, professional. Paul Robinson Invoice 94230
My neighbor recommended this company and I will advocate them as well. Fast response time to my request.
I was so impressed with the job Casteel did at our house. We have had an issue with temperature in my youngest sons bedroom for about a year. The two tech's Joe and Andy identified the problem as an issue with airflow and had it fixed in no time. They did a full maintenance job on our system and walked us through everything. Great people, great service at Casteel.
Casteel, made our heating issue an easy issue. Ben diagnosed the problem easily as well as reminded us of our past maintenance and schedule. All done in less than an hour. Thank you. Work Order # 93844
From initial inspection, through design review and installation Casteel bends over backward to insure that the customer is well informed and can make the best decision for their needs. Chris H. and Jesse as installers for my new furnace were professional, respectful of my property and knowledgeable and efficient with the install. I know my wife will sleep better now knowing that everything was installed in a timely manner and inspected to insure safety.
Wayne handled my annual maintenance service today. He was on time and extremely professional. He provided excellent service and after performing maintenance on my heating unit, also brought a leakage problem with my water heater to my attention. He also showed me photos of the areas of the water heater that indicated leakage and rusting. In my opinion, he provided service above and beyond standard maintenance.
My original review mentioned an issue I had recently where I was able to fix an furnace blower that the technician both mis-diagnosed and didn't repair. I'm happy to say the company contacted me as a result of my review and assured me the technician was dealt with and went above and beyond to make things right. They reimbursed me for one of the parts I purchased (that I didn't end up needing) in my attempt to fix the furnace myself. They have regained my trust and I will remain a customer.
Dear gte157q - as the President of Casteel, I certainly want to get to the bottom of this. I will do everything possible to make you happy, and verify what occurred. Since I can't pull your invoice based on a Kudzu login name, would you be so kind as to call me directly with your name and address. Once we've spoken, I can update this review with an appropriate apology or response. Thank you for taking the time to write, as that is the only way we can improve. Respectfully, John Hillis- President
We called Casteel after our heater went out. The consultant did a great job - as did our techs (Jesus & Heisen). They were all very nice and extremely helpful. They were also on time - early even! - and worked very efficiently. Kelly Job #92565
I find that whomever comes from Casteel to service us, all are professional and very polite. they are true to their time schedule and service is OUT standing
Showed up on time. Very friendly technician. He explained and showed me what was wrong with my furnace. Very satisfied. Furnace installed the next day. Showed up on time and installed faster than estimated. Furnace works great. Michael Costley #0092601
I was very impressed with the quality, service and commitment to the job that Andy B and Jesus H did. Having 2 furnaces replaced took a lot of time. They stayed late and came back the next day to complete the job. A great experience!
Quality service from the first contact. Quality workmanship from technician. Quality performance.