Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
I'd like to award an A++++ to Plumber Thomas Spires of Reliable Plumbing, who came to my home to diagnose a problem involving "water hammer" of my pipes. The problem had been misdiagnosed by a... previous plumber, but Mr. Spires immediately put his many years of experience to work. He quickly located the cause, and also discovered a small gas leak near the water heater, which he expertly repaired. I highly recommend Reliable Plumbing for its flexible appointments and the knowledge of an experienced plumber like Mr. Spires. I will definitely use this company again for any future plumbing needs.VIEW MORE »VIEW LESS »
Kainan just installed our new AC unit for our basement - he was fantastic!! Very efficient and explained everything we needed to know in great detail.
I have spent thousands of dollars with this company--having two complete HVAC systems (5k each) installed in my house in two years, as well as various other plumbing work (see my prev. review). When my new AC unit was turned on for the first time this year, it leaked a great deal of water down from my attic, through two floors in my house, and caused a large amount of water damage. I called Reliable, who sent a technician out. The technician could not find the problem, but instructed me to "leave it running so the next guy could find it". Apparently, it took a smaller person to fit into the space where the faulty drain was located. He took photos and assured me that Reliable would take care of any damages. Several days later, while water was still dripping through my house, a technician came out and fixed the incorrectly installed drain. He again assured me that someone from management would call me to take care of the damages to my house. (I will mention that the technicians are nice, professional guys and Reliable's management gives them a bad name.) Weeks have gone by now, and every time I call to discuss getting the damage to my home fixed, I am told that "someone will call within 24 hours". I now have mold growing in my house, and have to file a claim with homeowner's insurance to get it fixed before it gets out of hand. I used to trust this company, but it seems my good experience was a matter of luck, not a matter or this company's integrity
It very much upsets me we went from this review you wrote last year to this new one.
I had a complete heat/AC system installed in my home. The person who came to do the quote was very knowledgeable and professional. He answered all of my questions and gave me a written quote the same day. I had to wait a few days for the installation, but when they came out they did the whole thing in less than a day. The price was competitive and I got a good deal on financing. I did have a malfunctioning pump, which switched my heat off on Christmas eve. I was able to get my unit working again, but there was a technician willing to come to my home Christmas morning to take care of this warranty issue. I am glad he didn't have to come out, but he did show up bright and early the next morning and took care of the warranty issue at no cost. I am very happy with the product and level of service I received from this business, and I will definitely call them when it is time to replace the other units in my house.
I am not sure who dropped the ball on getting our insurance company out to do the needed repairs but I will find out and have them call today. I do apologize the drain backed up and leaked. It sounds like it worked for a couple of years and then clogged. This is why we have insurance and someone will be back with you right away. We will stand behind this just like we do everything we do. Dan Jape, owner.
I'd like to award an A++++ to Plumber Thomas Spires of Reliable Plumbing, who came to my home to diagnose a problem involving "water hammer" of my pipes. The problem had been misdiagnosed by a previous plumber, but Mr. Spires immediately put his many years of experience to work. He quickly located the cause, and also discovered a small gas leak near the water heater, which he expertly repaired. I highly recommend Reliable Plumbing for its flexible appointments and the knowledge of an experienced plumber like Mr. Spires. I will definitely use this company again for any future plumbing needs.
My hot water tank was replaced by technician Roy Elrod from the Reliable's Woodstock location. He did a great job and was friendly and professional. I would highly recommend him and Reliable for all plumbing ,HVAC and electrical services.
We needed a few small electrical projects done, and Reliable returned our phone calls right away. Came when scheduled. And the two technicians, Jake and Eric, were very helpful and efficient.
Thanks to Reliable technicians Sam Hodge and Jeremy McClain, we are ready for the summer and winter! Also, thanking Tim McWaters for the thorough consultation.
I just had my heat & a/c system replaced today. These technicians answered all my questions and really educated me on how the system works, what kind of sounds I'd hear, I mean they went above and beyond explaining everything to me. They were very polite and had all the tools needed to complete the job in 4 hours! Thanks to Jason Thomason and Milo for a great job today. I'm very confident that the job was done correctly and that I won't be seeing them back for a long time, which is a good thing!!!! Ms. Beck
We had two HVAC systems replaced, the quality of work was excellent. With combined 50 years + experience Crew lead Chuck with Johnny J. arrived on time and work completed same day. Reliable truly demonstrates the meaning of honesty,integrity, quality and service. They answered all our questions respectfully and honestly. Truly best in class and would use them again.
We have called on Reliable several times over the last 3 yrs. They put in a new hvac system, new water heater, replaced all of our plumbing fixtures, replaced electrical fixtures, wrapped our pipes with insulation, installed our gas stove and a dishwasher, and today installed our front-loading washer and dryer. Glen and Matt installed the rigid duct work for us. As always, the Reliable technicians were on time, extremely knowledgeable and courteous, and discussed and addressed every concern that I had. At the same time, we had Reliable electricians Tyler and David upgrading our electrical for the dryer and installed a whole-house surge protector. All four gentleman were gracious, professional, courteous and did an excellent job. The jobs all came in on quote, as always. We have never regretted calling on Reliable for any service, and we plan to do more business with them regarding insulation and crawlspace encapsulation. Also, we have our hvac maintained with Reliable twice a year and everything is running smoothly. Thank you Reliable!
I have been putting off replacing two HVAC systems. They inspected, quoted, replaced professionally. J. Mason, Sandy Springs, GA
Today, we had Reliable clean our vents/ ducts for a basement and attic HVAC unit. We were exceptionally satisfied. Randy & Randy were on time and thorough from start to finish. Booties were used the entire time they worked in the house. All ducts were thoroughly cleaned. Both supply & return ducts were cleaned (unlike another company that only did one). Grills were all cleaned. Camera pictures showed before and after. Clean up and vacuum were appreciated. It took almost 6 hrs to complete the ducts for 2 systems, and I believe this reflects their thoroughness. (A previous company spent only a fraction of time). We were very satisfied and recommend this service to others. RELIABLE
If you are thinking about getting a dryer vent replacement from these guys: do it. I had mine replaced in the fall. I had an issue with it this winter when condensation caused a water stain on my ceiling under the tubing. I called Reliable and they came out to inspect it. I had two people doubt that it was from my dryer vent, and I had just about accepted the fact that I’d have to shell out the cash to hire a plumber to come rip up my ceiling and get to the bottom of the issue. But then Matt Oglesby and Belter Flores came to look at it, one last time. The dryer vent is in a terrible location, and it seemed that there would be no way to figure out what was going on without cutting into the ceiling. But Matt took it upon himself to crawl into the dark, cold area above my ceiling to look at it for himself. This kid it determined, and an awesome employee if I've ever seen one! He got filthy, but got the job done. Matt and Belter took a few hours to ensure the job was not just done, but done well. I am so appreciative of these two guys, and I highly recommend Reliable Heating and Air for any dryer vent issues. Because of their warranty and service guarantee, I got my problem fixed and didn't have to tear up my ceiling in the process. Thank you!!
I recently had reliable go to my parents house to clean their ductwork and I must say I was very impressed. I've been in the hvac industry for 22 years and I'm very familiar with what most companies have to offer. These guys have there ducts in a row! They have a very thorough process which effectively cleans and leaves your entire h.v.a.c. system. Not just your duct work. Most companies can't offer this. Alex P. was great in explaining this entire process. The techs Lee and Matt called 30 min. In advance to tell me they were in route. After arrival they quickly went to work and did their magic leaving my mother with a peace of mind in the air she was breathing. I could go on and on on how my mom and dad bragged on these guys. Thanks to you all at reliable! Great job! I won't hesitate to refer you guys to all my customers!
My name is Jay Fielding. Please feel free to email me for further details. firstname.lastname@example.org Its great to have a company that can support each other across Electrical, Heat and Air and Plumbing. This weekend Scott from plumbing was at the house and completed 3 jobs with a mater bathroom toilet installation, a new water heater installation and repair of a leak. It turned out that we also have a an electrical issue where rodents had eaten through the line to the water heater making it impossible to finish the job. But Reliable sent Jim K and Andrew V to the house to help. They not only quickly repaired the wires that needed to be laid from inside, around the house frame to the crawl space, but worked out a deal with the redo my entire panel. The house panel was from the 70's totally out of space. I now have a panel with 5 empty fuse spaces, nicely labeled for each room and out let and a safer more modern overall electrical system. Last year Reliable resolved a 5 year cooling problem by a creative use of zoning that was extremely helpful. Chris Gleeves one of their sales reps came up with the idea and I have been so comfortable with the new Trane heat pump for the heat of summer and now the cold of winter. This is truly an impressive company.
The service I received was top notch. My Tech, Justin Hall was a professional in every aspect. It was a pleasure meeting Him and would be totally confident in His ability to resolve any problem I would encounter. The service was quick and complete. A great value.
Reliable Heating and Air is truly a wonderful company that - in this day of hpye and exploitation - truly demonstrates the meaning of honesty,integrity, quality and service. I am so impressed with all the representatives, their attention to detail and their courteousness. I have been a home owner for 35 plus years and have used numerous service providers. Finally, I have found a provider that I plan to use for years to come. My top level systems were 20 years old and have been replaced - both heat and air. When the time comes, I will not think twice about the reliable company that I will hire for servicing and/or replacing the HVAC systems for the main and terrace levels of my home. Reliable Heating and Air will be the only service provider that I will even consider for the job.