Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com » View Website »

1940 Hy 85Fayetteville, GA 30214   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

VIEW MORE »VIEW LESS »

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

View More »

Great company, 8/27/2015

Had complimentary seasonal service on furnace A/C system performed by Shawn Ramey today. Very friendly, professional and neat. Would highly recommend both Shawn and Reliable.


Great service, 8/24/2015

Chastidy did a very thorough job with my bi-annual maintenance service. Good people, highly recommend.

Videos & Photos

View all »

Video (2 videos)

  • 2 2

  • 2 2

Photos (22 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Chris Gleaves - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager


Dan and Daniel Jape

Linked Review

larrod

Reviews: 1

Disappointing

I called because of water in my basement near my furnace/AC unit. After 4 visits and more than $200 they sent a plumber. The plumber quoted me a price on the phone, then gave a different number on the printed quote. I did not notice (my fault), but now I am out $350. No apology from Reliable. The worst thing they did was charge my credit card without calling me. I spoke with their billing department prior to work being scheduled and was assured that nothing would be charged without my approval. They charged over $2000 on my card without authorization, and without giving me the opportunity to inspect their work. Bushleauge! Beware!

Reliable Heating Air Plumbing & Electric replied on 07-24-2014

I think the best answer to your review is to simply post the emails you sent and the responses sent to you. Our plumbing manager offered to refund the $350 that you mentioned you did not read on the proposal, but you hung up on him before you gave an answer. I do appreciate you giving us 3 stars in "quality of work" but apologize you were not pleased about losing the ability to "fight" us over the charge.
Our plumbing managers response: I am very sorry about the confusion on the payment for the work we did at your rental home in Doraville, GA. If you wish us to credit the money back to your credit card we will be happy to do that. I made the assumption that it was ok to charge the credit card once you gave me permission to do the work. I assure you that we would not have charged your card for more money you had approved. If you wish to change your payment method please give me a call at 770-780-3510 and we can work out how you wish to pay for this work. Thanks John
Your response back to our manager: I do not want to change the payment method. I wanted the ability to judge the quality of work before paying for it. When I did not receive a phone call, I lost the ability to fight the over charge. I was simply charged and there is nothing I can do. You told me it would be $2200 and I asked you directly if that $350 would come out of it. You can deny it all you want, but we discussed it on the phone, and I feel cheated. I will absolutely be leaving reviews of my experience on every social media outlet I can find.
Plumbing managerís response:As for the quality of work, You have a one year warranty on the repairs we made and we will honor it. As for our conversations we do have differences. Before I sent you the proposal I review what was in it with you. I told you that the cost would be $2550 and that if you accepted the proposal with in the next 30 days that we would take the cost of the camera off. You said at that time that you did not have $2200. That you were expecting a check from your boss and that you would call when you had the money. You requested that I not discuss this with your renter. I did not discuss anything with your renter. You call me the following week and told me to go forward with the $2200 job. I am very sorry for any misunderstanding. I try to avoid these types of issues by putting agreements in writing.





  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO


More Reviews

judjones

Reviews: 3

Great company

Had complimentary seasonal service on furnace A/C system performed by Shawn Ramey today. Very friendly, professional and neat. Would highly recommend both Shawn and Reliable.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Ronnie92

Reviews: 1

Great service

Chastidy did a very thorough job with my bi-annual maintenance service. Good people, highly recommend.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

jeffreyahill

Reviews: 1

Satisfied Customer in Roswell

Torri completed the installation of our new ground floor AC system today . . . on a Sunday. He was very communicative and explained to me each action he was taking, just to make sure I was satisfied with his work. I realize that questions from homeowners can often be a distraction to the technician, but not Torri. If I ever need additional work, I will ask for Torri. He is the best!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Jack_Mc

Reviews: 2

Never disappoints, three years and counting...

From Dan Jape's first visit three years ago, when he sold us the new HVAC system, to Lawrence Overstreet's visit today (and all the other bi-annual service calls in between), this company never fails to impress. The dispatchers know where the trucks are at all times, the call center has been open whenever I have called. The technicians call to let you know they are on the way, and are professional when they arrive. It's pretty clear that this is a well run business, with happy employees who want to do a good job, and who are well rewarded for doing so. I wish the rest of the country would wake up and follow this age-old, successful, AMERICAN business model...

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ATLJC10

Reviews: 1

Best Service Ever

Lawrence Overstreet came to my house last week and I am very happy with his work. I just moved to my new house so I wanted a check up on the heating and air. He took the extra time to go over all of my units and show me what was needed and how he was going to help protect my old system so it will continue to working well. He was very polite and professional. I will be requesting Lawrence anytime I have an issue. Thanks Lawrence!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

wgsuggs

Reviews: 1

Great Technician

I use Reliable H&A to service our HVAC system. I have always received professional service but I want to acknowledge the tech that recently performed or routine maintenance. Lawrence Overstreet was a pleasure to work with. He was courteous, professional and knowledgeable. I will request Lawrence in the future.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

dontcontactme

Reviews: 1

Very Affable Staff

I cannot recommend this company but the staff really want to do well. My last service by Lawrence Overstreet (5 star employee) was professional, courteous with a passionate wish to win back my business. Also a shout out to Kaine who was kind enough to help me at an improvement store when I was looking lost.

Reliable Heating Air Plumbing & Electric replied on 08-12-2015

Thank you for your comments and feedback. We are extremely pleased with the employees we have assembled that make up our company. Lawrence was originally hired out of tech school and then he attended our in-house training class for technicians, which gives them the hands on knowledge a tech needs today to do a first class job. Trade schools only go so far in prepping a person to be a well rounded technician as the schools lack the ability to give a student the hands on, in-field training needed. We have an in-house training facility and NATE certified instructors on staff to work with and train techs like Lawrence. I decided a while back that it would be better to recruit techs that are polite, neat, well spoken, drug free, intelligent, honest and hardworking and teach them the finer points of being a tech rather than try and hire seasoned techs from a competitor, as often the older experienced techs are set in their ways with bad habits and do not adhere to the standards we require. It is my goal to be able to provide fast service to our maintenance customers and to do this, we have had to hire and train many more techs, as we have more and more customers that want our service agreement every day. We are offering a new plan that offers our customers 365 day a year tracking/monitoring of their HVAC systems and we will be able to actually be proactive and tell our customers ahead of time that their system needs adjustment or repair and we will be able to predict a complete breakdown before it occurs and leaves a customer without heating and cooling. No other company in the state can offer this service and we are committed to having the best service experience available. I am also proud one of our plumbers helped you out in a big box store as they can be confusing and you never seem to be able to find help when you need it. I am not sure what you meant about not recommending us, but let us know and I will fix whatever it is. It is frustrating when someone is upset and they never let you know what happened and just go away mad. Please call customer service manager Mark Wall and he will address any concerns you might have. It looks like from your screen name, you do not want to be called and we respect that. Thank you for your business! Dan Jape

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

lbloom

Reviews: 1

Reliable is Great

I had a great experience today with Reliable. The technician Lawrence Overstreet was very thorough and explained everything he was going to check on our units. Good job.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Aerod19

Reviews: 1

Great!

Nice folks, good service! Our recent technician visit from Lawrence Overstreet for an annual tune up was quick and thorough. He also gave a great recco on some services we might want to consider since we have a newborn but didn't pressure us into making a decision right away. Thanks Lawrence!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

frankiej

Reviews: 1

Thank For a Great Job Billy!

I recently had Reliable do an inspection of all the electrical and install light fixtures etc.in a codo that I had purchased. I have used Reliable before and have always been super pleased with how that handle all the details. On this particular occasion, Billy Cunningham from Reliable went over and above the call of duty. His professionalism and quality of work was excellent. He was the best! @1102

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

CurwtonFamily

Reviews: 1

Good work

Big Thanks to Lawrence Overstreet, the technician, who repaired our A/C unit. We were made aware of a dangerous situation, that nevertheless, was easily and affordably fixed, thanks to him. Reliable Heating & Air lives up to its name and promise and reputation. They have earned our trust and loyalty.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

himssc

Reviews: 1

lawrence overstreet

we had an excellent experience with reliable heating & AC. Lawrence Overstreet came in and took the time to explain what he was going to dao and why he was doing it,this gave my wife total peace of mind

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Burke67535442

Reviews: 1

Excellent service experience!

Thanks Lawrence Overstreet and Reliable for a great service experience today on our HVAC system. We purchased our systems from Reliable a couple years ago and have been making use of the service plan to make sure our units stay running in tip-top condition. We were delighted to have Lawrence service our system today and found him to be very pleasant, knowledgeable and willing to teach us about each step of the process. Thanks again Lawrence!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ffenn123

Reviews: 1

Was very impressed!

Had the pleasure of meeting Andrew Vaughan. He took care of a electrical issue that i needed asap!. He got there at a good time, did a excellent job, stood behind his work and waited until the power company restored power to the house. Keep up the good work Andrew!!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Germanshield

Reviews: 2

Great service

Just started my maintenance plan. My tech, William, was very thorough. He walked me through his procedures and didn't skimp on the advertised offerings.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Videos

Photos

Various
5 photos
Album: Various
1 of 5




Dan and Daniel Jape