Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

1940 Hy 85Fayetteville, GA 30214   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Good service!, 11/22/2014

I have used Reliable for many years on my existing HVAC system. I was told by them that I needed to replace my 2 systems. I chose them because they had the cheapest price however I am already... having problems with the coils on my downstairs unit. The salesman had told me that they had a problem with this batch of coils but I never thought it would happen to me. Hopefully in the spring they will replace them. I have a 10 year parts and labor warrenty.

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Very happy customer, 11/22/2014

I definitely would recommend...very professional and honest...exceeds in customer service as well...prompt and no big sales pitch..

Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

larrod

Reviews: 1

Disappointing

I called because of water in my basement near my furnace/AC unit. After 4 visits and more than $200 they sent a plumber. The plumber quoted me a price on the phone, then gave a different number on the printed quote. I did not notice (my fault), but now I am out $350. No apology from Reliable. The worst thing they did was charge my credit card without calling me. I spoke with their billing department prior to work being scheduled and was assured that nothing would be charged without my approval. They charged over $2000 on my card without authorization, and without giving me the opportunity to inspect their work. Bushleauge! Beware!

Reliable Heating Air Plumbing & Electric replied on 07-24-2014

I think the best answer to your review is to simply post the emails you sent and the responses sent to you. Our plumbing manager offered to refund the $350 that you mentioned you did not read on the proposal, but you hung up on him before you gave an answer. I do appreciate you giving us 3 stars in "quality of work" but apologize you were not pleased about losing the ability to "fight" us over the charge.
Our plumbing managers response: I am very sorry about the confusion on the payment for the work we did at your rental home in Doraville, GA. If you wish us to credit the money back to your credit card we will be happy to do that. I made the assumption that it was ok to charge the credit card once you gave me permission to do the work. I assure you that we would not have charged your card for more money you had approved. If you wish to change your payment method please give me a call at 770-780-3510 and we can work out how you wish to pay for this work. Thanks John
Your response back to our manager: I do not want to change the payment method. I wanted the ability to judge the quality of work before paying for it. When I did not receive a phone call, I lost the ability to fight the over charge. I was simply charged and there is nothing I can do. You told me it would be $2200 and I asked you directly if that $350 would come out of it. You can deny it all you want, but we discussed it on the phone, and I feel cheated. I will absolutely be leaving reviews of my experience on every social media outlet I can find.
Plumbing managerís response:As for the quality of work, You have a one year warranty on the repairs we made and we will honor it. As for our conversations we do have differences. Before I sent you the proposal I review what was in it with you. I told you that the cost would be $2550 and that if you accepted the proposal with in the next 30 days that we would take the cost of the camera off. You said at that time that you did not have $2200. That you were expecting a check from your boss and that you would call when you had the money. You requested that I not discuss this with your renter. I did not discuss anything with your renter. You call me the following week and told me to go forward with the $2200 job. I am very sorry for any misunderstanding. I try to avoid these types of issues by putting agreements in writing.





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More Reviews

hothot

Reviews: 2

Good service!

I have used Reliable for many years on my existing HVAC system. I was told by them that I needed to replace my 2 systems. I chose them because they had the cheapest price however I am already having problems with the coils on my downstairs unit. The salesman had told me that they had a problem with this batch of coils but I never thought it would happen to me. Hopefully in the spring they will replace them. I have a 10 year parts and labor warrenty.

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lilybean

Reviews: 0

Very happy customer

I definitely would recommend...very professional and honest...exceeds in customer service as well...prompt and no big sales pitch..

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hfigor

Reviews: 1

Furnace Relpacement

Reliable employees Jason and Josh called ahead and arrived on time. They were both methodical and detailed in their work. They removed the old unit and replaced it without any gotchas. When we fired up the new unit they checked everything and verified all the systems. They cleaned up after themselves and left everything in order.

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ChrisKat

Reviews: 3

Fantastic Duct Cleaning and Preventative Maintenan

I just had Chris Pirrone and his helper Randy Rodrigez clean my ducts. I didn't know there was so much involved! These guys work their butts off doing a good job and I would recommend them to anyone. Chris was infinitely patient answering all my questions, and I was VERY pleased with the amount of STUFF that came out of my ducts and that I will no longer be breathing so much dust and heaven knows what else. Thank you! Also, I had my semi annual preventative maintenance check a couple of weeks ago, and Jeremy Dodson spent a lot of time answering my questions too and he was very thorough. Its great to know that there are folks that really care about the quality of their work and don't mind taking a little extra time to explain things!!

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salivingston

Reviews: 1

Ignite the world

A simple igniter problem on my furnace and a simple fix. Great job Richard, Highway 92, Woodstock, GA

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nickswife

Reviews: 1

Very happy with Reliable

Lee and Brandon were great the day they worked outside installing a new air conditioner , arrived when they said they would, work was done and everything worked, and I was told I was going to need a new furnace very soon. A few weeks later we were ready to have that installed and Joey and David F. arrived when they said they would, cleaned up and the price was just as they said it would be, no surprises. I was very happy and would use them again! I will still need another air conditioning unit and they will be who I call in the future.

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MDL101614

Reviews: 1

Lee and Brandon

Lee and Brandon installed a new HVAC unit at my house today. They couldn't have been more professional and informative. Lee answered all of my questions. He walked me through all of their work. They wanted to be sure I was 100% satisfied with their work. I absolutely am 100% satisfied and will be calling on them specifically once I need a new replacement. Great work, great value, Reliable is the team I will be calling in the future should I need service.

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Murmur1

Reviews: 2

Uncomfortable; service quality tbd

Tech made me uncomfortable, asked personal questions, tried to sell me jewelry. Service quality tbd. *Update- they have gone above and beyond to help rectify the situation. I am so thankful this appears to have been an isolated incident that was handled promptly.

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wasteed

Reviews: 1

Yearly Maintenance by Henry Lawrence

Henry Lawrence, my service technician, was extremely knowledgeable and professional when he performed a yearly inspection and maintenance on my heating and air system. His keen eye identified a potential problem with the heat pump unit which he discussed with me and informed me of the pros and cons about the situation and possible outcomes. I decided to have the problem fixed which should avoid a future crisis. I am grateful to Reliable for the excellent service and products that you have provided to me.

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Staggerlee

Reviews: 1

Excellent Service

Had leaking AC unit. Henry Lawrence came out and provided great service, in an extremely professional manner. This was the 2nd time we had Reliable come out to do work at our house. The first time was for a leaking water heater. Called on Sunday morning and they were there a few hours later to replace my water heater - On a Sunday, no less. Great company and will be sure to keep them on top of my list for any repairs. Eventually had them come out to replace the leaking HCAV/Heater unit with something much more efficient. Both jobs completed above my satisfaction level. Highly recommend to anyone looking for good quality service.

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Chantepoet

Reviews: 2

Great job!

Chris Hamrick from Reliable did a great job at my home today. I really appreciate his knowledge and how personable he was. He quickly fixed our problem and now we can sleep in a cool house tonight. Thank you so much!

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csniecinski

Reviews: 1

Really Reliable...and friendly!

Hats off to Lee and Brandon. They did a great job (even in the rain) and were extremely polite. They were even gracious enough to leave the extra-large box furnace box so my kids could "build their house!" Thanks guys!

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Stacey119

Reviews: 2

Wonderful Experience/Great Customer Service

It was a great experience from the Sales person coming by my home for the initial quote and the installation personnel were AWESOME! BEST EXPERIENCE EVER!THANK YOU!

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cornbread999

Reviews: 2

Great Technician and service

I needed a line replaced for Comcast installation. Wesley Cagle came out and in about an hour had us good to go. Wesley was clean, clean cut and very professional. I would not hesitate to call for future service.

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dergrah97

Reviews: 1

Great Job

The Reliable crew of Brett,Marty,Matt,and Jeff recently installed a complete HVAC unit in my home in Lithonia. At the conclusion, they walked me through evething and a Supervisor came out and checked their work and gave them the "good job" spill. Because of guys like them, I will recommend Reliable to all my friends and relatives. Great Job!!!

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Videos

Photos

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Album: Various
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Dan and Daniel Jape