2012, 2013, 2014
We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.
I had a bad phone experience with Amber, who was quite rude, but I later found out she worked for a phone service and not for Casteel directly. John, the plumbing manager, went above and beyond the... call of duty to make sure I was well taken care of and completely changed my mind about the company. I now feel very confident in using their services, and look forward to doing so in the future. Thanks John!! :)VIEW MORE »VIEW LESS »
The bad service never ends. When Selling service agreement "filters are free" fast forward to time of service "filters are $60". When installing new AC, "no new drainage pipes needed". When... unclogging drainage pipes 3 months after installation, "here is a quote for the cost to install new drainage pipes. When taking the attic stairs and molding down to fit the new AC system they said "it will look like we never touched it once complete" After a week of the attack stairs and molding not being re-installed they were reinstalled without molding, now we have an unpainted square around the attack stairs. If I could take out the new system and start over I would.VIEW MORE »VIEW LESS »
Their pricing was competitive and their technicians could not have been nicer. Recently we had an issue and they came by 10 the next morning. I could tell they did not have anyone available but they bent over backwards to make it happen.
Called back in June requesting Casteel to come out and made it clear that I needed late appointment. Pretty much 6pm or later. Was told no problem and they scheduled me for 7/22. Got a call yesterday and was told window would be 12-6pm. Told them no one would be home before 5pm at the earliest and that I had been specific with that request when I got my appoiment call. Today I got a call today at 2:45pm saying the tech was on the way. Very disappointed in there service. If I had known they could not meet my request at that time would have never scheduled with them.
I have used Casteel for many years. They have always provided GREAT service. No problems have gone unsolved. I would recommend them to anyone!!!!!
We are a nonprofit with multiple HVAC, electrical & plumbing issues. Casteel promptly visited our location, corrected problems and were very reasonable.
Their scheduling system has been down since yesterday, and I'm without air conditioning in July for an entire weekend. Lousy, incompetent business practices.
My upstairs A/C went out on a Saturday and I had someone come out on Monday to take a look. I had Casteel come out on Thursday to give me a quote on replacing the unit. The quote was reasonable and included a year of free maintenance on BOTH of my systems and a 10 year warranty. When they called to schedule the install for Tuesday, I was so disappointed that they couldn't come sooner. I had already been sleeping in the couch for days and now was going to have to continue through the weekend. When I expressed my issue, they offered to bring out a loaner window unit!! When they dropped it off, I realized that the unit was missing a piece to seal off the outside. I called Casteel back and they told me that they'd bring a new unit out after they bought it at Home Depot!! The install team arrived promptly Tuesday morning and the air was working a few hours later. They also helped move the drainage lines outside to help stop the erosion issue is been having. The team picked up after themselves and walked me through all of the documentation. I was so pleased with the level of service that Casteel has a new loyal customer!!
I needed six vents moved as part of a remodel. Got a quote and accepted. The installers showed up and did what I thought was a good job. I paid in full. 30 minutes later I bumped one of the returns and it came off of the main HVAC unit. The installers were unable to come back that day so another date was scheduled. They came and reattached the return. A few days later I discovered that one of the vents had not been moved, but instead a new one added. I called and a return date was scheduled for Wednesday 12-6. At 4:45PM I was called to let me know someone was on their way. Five minutes later I was contacted by the technician who had figured out he was not the right guy to do the work. Home office called me and was unable to send someone out that day, so I wasted a whole day waiting for them to come. This saga is not over yet, so I will probably update later Update 7/7. Casteel sent out their System Design Manager and QA manager this morning. The old vent was removed and the job is now complete. It took 4 visits but in the end they completed the job.
After having several bad experiences with another HVAC company, I did some research and decided to switch to Casteel. I scheduled a routine maintenance for my existing systems and was impressed with the technician. A few months later, I made the decision to finally replace my 35+ year old furnace in the basement and the associated air conditioning unit. Everything seemed fine at first; however, several weeks later my wife heard a slow drip of water coming from the room where the furnace was. The furnace had been installed with a cracked pipe and no pan underneath it, and there was water all over our basement floor that had also seeped into the wall and carpet on the other side of it. I will credit them for fixing the problem and getting a renovation company to dry everything out and do their best to repair the damage. Unfortunately, I can not give them even an average rating for botching the installation in the first place. Installing the system with a crack in the pipe is bad enough, but not even putting a pan underneath it to catch the water for just this type of situation is absolutely inexcusable.
It was a very good experience working with this company! You never know when you might have a waterline break in your house but if you do they are the people to call. They was at my house in a hour of contacting them and was very nice. We was very pleased and will use them again in the future, even for the heating an cooling.
I have used Casteel for many years. They have replaced both my heating units and recently one of my A/C units. Their service has always been excellent and the service personel above board in all respects. Cannot do enough for you and explain all aspects of the installation. I have an annual service agreement with Casteel as does my daughter at her house.I have recommended Casteel to many friends over the years as they are the best.
I had a complete HVAC system put in to replace my marginal old system. Some finesse was required and Casteel worked with me to get it done as I wanted to go from two systems to one zone controlled system and relocate the outdoor equipment. This saved enough to allow me to get the highest efficiency a/c and heat available from Trane within my budget. With temperatures now in the 90's it is functioning quite well.
My first experience with Casteel was great. Nate was very friendly and professional. Answered my many questions and was able to explain issues in a way that I could easily understand. Will continue to do business with this company. Cathy T. #108246
The service technician arrived on time and, determined the problem and provided options for my approval. Work was performed in a highly professional manner explaining what he was doing to ease any possible concern I may have had (of which I had none). Highly recommended.
Recently our downstairs AC unit was on the fritz. Casteel worked us into their very, very busy summertime schedule and I'm happy to say we are now very happy "cool" cucumbers again! Thanks Casteel! Sean Gillespie #108842
I'm out of $275 and still no air. I would not recommend them to anyone. Technician didn't show up until 8:40 pm after I had a service window of 2-6pm. He didn't call. I had to call him twice just to make sure he was still coming. I have another repairman coming tomorrow to fix what I already paid Casteel to fix.
If this is truly a customer and not a competitor, I would like to talk to you. Casteel's policy is to "take amazing care of you", and if our technician was unable to fix your problem, we certainly would not charge you for the repair. Additionally, we have one of the very best warranty programs in the industry, and we would have returned at no charge to fix this issue. We have been voted the best HVAC contractor by the Chamber for four years, and that's because we do things the right way. Again, if this is a customer and not a competitor, please call me directly, and I will refund your money (or return and make things right). Respectfully, John Hillis (President)
Our AC went out. After 2 other companies we called Casteel. Ryan came out and was very honest and upfront with us. He'd told us what needed to be done, and how much to do it. It wasn't cheap, but was cheaper than the other two companies. Plus we got rebates w/GA power. Put in a 4 ton heat pump and Var. speed furnace, w/thermostat. Looks and performs amazing! Install crew was very friendly, and spent all day doing it right! Would def. recommend Casteel!