Dr. Lumpkin is a dream. Explains things thoroughly. Hats off to Jessica. She made the insurance process a breeze.
This is a clean, high-end office that performs quality dental care. Jessica has been great to work with. Even going the extra mile to ensure my dental care is covered with the carrier and there will... be no surprise billings after treatment is completed. The physicians and office is top of the line.VIEW MORE »VIEW LESS »
The quality of service and expertise is extremely extraordinary. My 12 year old son has always feared going to the dentist ever since he was five years of age. However, on July 25th 2014 he visited for the first the Vinings Center for Dentistry and truly enjoyed his experience. Dr. Lumpkin and her staff made him feel welcome and comforted. He went there for a cleaning and exam; however, upon reviewing his x-rays, Dr. Lumpkin stated he had an impacted decay baby tooth, that needed to be extracted immediately. Naturally, he was initially extremely scared because when he was five he experience an extration that was so painful he swore he never will go back to a dentist. Dr. Lumpkin and her staff comforted him and assured him it would not be painful. The tooth was extracted and to his amazement he did not feel pain and was throughly relieved of the fact he did not feel pain. He stated to me "mommy this is the best dental experience in all his 12 years of his life. He will not be apprehenison of going to the dentist, as long as it is at Dr. Lumpkin's office". My 10 year old also stated he enjoyed his cleaning and appreciated the staff teaching him how to properly floss". I live in Stockbridge, GA about a 45 minute drive to the dentist office, upon going to the office my sons asked why do we have to go so far, I stated it was the best in town. After their experience both of my sons,concur this was the best dentist ever". Kudos to Dr. Lumpkin, Jessica, and staff.
Dr. Lumpkin is a dream. Explains things thoroughly. Hats off to Jessica. She made the insurance process a breeze.
This is a clean, high-end office that performs quality dental care. Jessica has been great to work with. Even going the extra mile to ensure my dental care is covered with the carrier and there will be no surprise billings after treatment is completed. The physicians and office is top of the line.
By far the best Dental office I have been to! Dr. Lumpkin came up with a plan for me and I am proud to say that it has been a great recommendation. I am on my way to a beautiful and helthy smile! Staff is great & Jessica is awesome! She was understanding and helped me come up with the BEST plan possible to ensure that I get the BEST care needed. Thanks Ladies!
If a visit to the dentist can be fantastic...then I have found a FANTASTIC dental office. I was a new patient with Dr. Lumpkin and Jeanne her hygienist a week ago. They are the nicest ladies ever! Jeanne was great with my cleaning. My teeth felt so clean afterwards. And during my exam with the Dr. she was very through and actually took her time with me. I did not feel rushed like at other offices I had been to. I need to come back in for a few small fillings and Jessica at the front desk was so polite and detailed with my insurance benefits and what I can expect to pay out-of-pocket for my treatment. This office is wonderful! I will be telling all my friends and family about them...FANTASTIC experience. Thank you for your time ladies!
Thank you very much for the kind words! We appreciate each patient and am very glad that you are pleased with our practice. Our patients know that if there is anything on the planet that we can do to improve their health and make the experience a good one .... we will. Again, thanks for letting us know that our efforts are noticed! -----Arva O. Lumpkin, DMD
I went to Dr. L. for over 6 years and loved everything about her office until she billed me for a service 2 1/2 year later. I have always paid her on time. This is maybe her 5th office manager and she was so rude. I asked Dr. L to call me she never called to resolve the issue. She write reviews but do not call her clients back. So disappointed!
First, I would like to thank you kindly for being patient for 6 years and loving our office. We work very hard to make your dental experience a good one. It appears that your issue is receiving a bill 2 years after your services. The approximately $70.00 bill for your services, were for your patient responsibility portion after your insurance benefits were paid. I apologize if your account was not collected immediately, but when the audits found the balance and it was found to be accurate, the staff has to collect the account. Because it is two years old, does not erase the debt. I would also like to address the succession of office managers over the time span that this has been due. When it is found that an office team member is not performing their job to our expectations,( possibly in your case as well), then changes have to be made. It is a necessary process to find an employee that meets the needs of both the patients and the practice, efficiently and with courtesy. The benefits outweigh the inconvenience. During your exchange, I cannot say that the office manager was not “rude”, because you alone and your interpretation of the conversation determine that. I can, however, say that anytime money is being collected, everyone’s general interpretation of the attitude about the caller is usually deemed rude. It is a common defensive stance to such a call and I can understand that. I would like to apologize if the exchange was felt to be rude. I generally do not look at patient’s accounts individually because it is my belief that as a practitioner, I would rather not look at a patient who comes for treatment through the lens of whether or not they owe me money. I want to concentrate on providing good patient care and not filter that treatment with their financial history. That is why office managers and accountants handle financial aspects of treatment and not me on an individual account basis. The last point that I would like to address is not calling you on your account. I cannot say what happened if you left me a message, since messages taken can get lost in the mounds of paper, notes, files, etc. that I have to contend with on a daily basis. This being true, it is not my intent to not respond to your call. Usually, patients will leave an email or send a letter if they do not hear from me. I did, however, recently call you several times and left several messages, and you also did not return my call. I too, do not know if you received these messages so I will not make a judgment on your intent to communicate. Again, thank you for having been a part of our practice and if there is anything that we can do to assist you in the future, we avail ourselves to you. -------------Arva O. Lumpkin, DMD
First impression is everything! From the moment you walk in being greeted with such a friendly front desk office manager, to the warm and welcoming décor, to the best dental hygienist and most knowledgeable and professional dentist ever, my experience was a pleasure all the way around. I will be a repeat patient for sure.
Have I got the best patients in the world or what!? It is patients like yourself who make being a dentist one of the greatest professions. When our patients really receive all that we try to give, it is truly rewarding. Tomorrow morning, the 150% that we strive to give our patients is now up to 200%!!! Thank you! -----------Arva O. Lumpkin, DMD
Good practice. I have to write 100 characters. Is this 100 characters? No, I have 29 characters left. I think this does it.
Thank you so much for your compliment! The power in kindness needs neither lenghty written or spoken words. Sometimes less is more. I'm happy to have you as my patient! -------Arva O. Lumpkin, DMD
I was referred to Dr Lumpkin by a fried of mine and was more than pleased by the level of care that was provided. Dr Lumpkin and team mapped out a treatment plan which made me wonder what my previous dentist had been doing all these years as I go every 6 months, faithfully! Needless to say, I'm a customer for life! Sabriya Morris
Wow, what fantastic compliments! . We are so happy that you are pleased with the level of healthcare that you are receiving. Our patients know that if there is anything that we can possibly do to make and keep them well, we will do it. Thanks for choosing us!---------Arva O. Lumpkin, DMD
Dr. Lumpkin and her staff were very nice, patient and approachable. I appreciate the time each of them spent with me. I have been in Atlanta for over 10 years and have been to different dentists. This was the first time that I actually felt like I could trust what I was being told. Everything was explained and shown to me on the computer. I will be going back here for sure. I highly recommend giving this office a try.
Thank you! It is a great feeling within our practice to know that our patient's needs are being met. We appreciate the confidence that you have shown in us. --------Arva O. Lumpkin, DMD
In all my 36 years of going to a dentist, I have never met such professional, thorough, knowledgeable, and helpful staff. They spend plenty of time with you and recommend the best care possible for your teeth. Thrilled we found the best dentist in Georgia! Two thumbs up!
Thank you very much! We are pleased that you have dubbed us the best practice in Georgia .... Now we can strive to be the best in the world! Turning every stone to render the best care possible is what sets our practice apart from others. Again, we appreciate your confidence. -----Arva O. Lumpkin, DMD
Dr. Lumpkin's office is really nice and her staff is too. She takes time with you and answers questions. Very knowledgeable dentist. I will be coming back!
Thank you! Giving 110% to our patients is what it's all about when they are happy with both their treatment and service. I'm happy to have a practice that has wonderful patients such as yourself. We appreciate your confidence.-------Arva O. Lumpkin, DMD
I have lived in Atlanta for 5 years and am so happy I found Vinings Center for Denistry. The most gentle yet quality dental practice I have ever been to in my 30 years! PROS!
Thank you for your confidence! My staff and I make every effort to go the extra mile for the health and comfort of our patients. We appreciate your being a part of our practice. ------Arva O. Lumpkin, DMD
I can't say enough about Dr. Lumpkin and her staff. I have been her patient since 2009. She mapped out the needs of my teeth....let me know what needed to be done first, and what could wait...and areas that we were "waiting to see" when treatment was needed. Her hygenists are fabulous, very knowledgeable, and never cause me pain, as I have some sensitive spots due to previous harsh brushing habits. My Husband is now a patient, and is equally pleased with their service. I am very comfortable referring friends to Dr. Lumpkin, as I know they will receive excellent care. The office staff is very competent, always courteous, on top of appointments, and do a great job handling the billing of insurance. You won't be sorry if you seek the care of Dr. Lumpkin and her staff!
Thank you for your enthusiasm! Loving what I do in the practice of dentistry is easy when you have patients like yourself who appreciate all that we do to not only improve your dental health, but to also have a good experience while you're here as well. Again, your kindness is warmly recognized. ---------Arva O. Lumpkin, DMD
I am very happy with the treatment I receive at the Vinings Center for Dentistry. I never have to wait beyond my appointed time. The office environment is excellent. The staff is courteous and professional.
Thank you so much! We are glad to have you as a patient and want to continue to provide the excellent healthcare and service that you have come to expect. Again, we appreciate your being a part of our practice. --------Arva O. Lumpkin, DMD