Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
* By Appointment Only
* 24-Hour Service Available
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
We have been using Reliable for a few years now and I just wanted to say thanks. My service tech, Lawrence just left and what a nice guy! He represents your company very well!
I made an appt. to have my AC serviced a week ago, the appt. was scheduled for yesterday. When it became 5 pm and no service, I thought I was stood up. At 7 pm, the truck pulled in and the... technician was apologetic that it was so late. He gave the outside/inside the much needed attention that was required, very professional & courteous. Explained everything in lay-mans terms and service was under $80. Reliable Heating and Air..you now have a customer for life!!! Heidi Smyrna GAVIEW MORE »VIEW LESS »
Our furnace went kaput during one of the hottest weeks this summer and we got quotes from several vendors. Our salesperson Ted was friendly and responsive and gave us a great quote. The installers Randy and Andrew were very professional, efficient and kept me informed throughout the process. Working with Reliable was about as painless as it could be without AC during a hot spell in Atlanta. I look forward to working with them on our ongoing maintenance. Even the people who answer the phone are on the ball. A refreshing change from our former HVAC company.
I had my downstairs Heating and Air replaced by Reliable Heating & Air.. The installation team of Mike Miller and Mark Jones were excellent, they exceeded my expectations even though they had a few minor setbacks.. Mike even replaced a corroded gas line with a new one when dozens of others just shrugged it off saying it wasn't an issue... Mark & Mike were on time, courteous, professional and took great care not to trample my flowers and shrubs.. They also did an excellent job in cleaning up the work area after a long day..All my questions were answered and Mike specified how to quickly register my units online for warranty purposes... I would highly recommend Mike and Mark anytime.
Freddie from Reliable arrived on time and was very friendly. He answered all of my questions, made me feel totally comfortable with what he had to do to repair my air conditioner explaining everything he did. I highly recommend Reliable for any of your heating and air issues.
I just had 2 HVAC systems installed today. I got a few quotes, but selected Reliable based on their good reviews and comptetitive pricing by Jeff in Sales. The installers, Andrew and Billy, were prompt, professional, and kept a clean workspace in my home. It was very hot in the attic and they carried on without delay or complaint. I also had a chance to meet Daniel, the Install Manager, and he was also very professional. In jest, I was very pleased with their work, happy to have my new Seer 16 A/C systems in, and looking forward to working with them again for my HVAC needs.
Trey Jackson &Brent Dean just installed 2 ac units and heaters over the past 2 days. They were honest, polite and so friendly while working in unbearable heat. Please ask for them when you need an install They are remarkable young men who I recommend to anyone
We recently experienced a failure of our A/C unit and called a company which we had used before with good success for service. The result of the service was that the unit could not be repaired and would have to be replaced. Having resolved myself to replacing the system, I called Reliable for an estimate. Kevin C., the sales consultant arrived on time as scheduled. Since I had expressed some reservations about the previous company's diagnosis of the problem, Kevin agreed to look at the unit. In short, he was able to diagnosis and repair the unit in less time than the original service. I was impressed with his experience and his methodical approach to solving and repairing the problem. Their estimate was very competitive but beyond that I could not put a value on the "Honesty" and friendly service exhibited by Kevin. A great asset and representative for Reliable. When the time does come to have my system replaced, my first call will be to Kevin at Reliable Heating & Air.
I had new heating and cooling installed recently; Beau Marley and Tevin Bridges were the men who came out. They were both very nice and professional and explained things to me as they worked. The space where the heater and water heater is housed is a very tiny space and it requires someone who can fit thru a mouse hole type opening. Tevin was the one who got thru the mouse hole to do the work and Beau called out instructions. After the installation I discovered my water heater wasn't heating so I called Beau to ask if they could have done something to it and he said he didn't think so but he offered to come back out that night to look at it. I knew his trip would take a while since he lived a good distance from me so I asked him to come by the next morning. Both men returned the next morning and Tevin crawled thru the mouse hole again to discover that the water heater was set to vacation mode, he must have hit a button by mistake when he was working in that tiny area. He apologized many times but I told him I didn't blame him because of the area he had to work. My point here is that another company might have said they weren't responsible and put me off since the water heater wasn't involved in the contract. Beau and Tevin were very kind to return quickly and figure out the problem. I am very pleased with their service.
Chris is our hero. New house - failing air conditioner. Called Reliable Heating and Air and they sent Chris, a knowledgeable technician, to assess the situation. He took the time to answer all of our questions and fixed the problem. At our previous home, we used Reliable to maintain our heating and air conditioning units for more than 9 years. We are looking forward to having them service the units at our new house. We will be requesting Chris! Highly recommend Reliable.
At 10pm the night before I had to catch an early morning flight, my water heater failed and began slowly leaking into the closet on our main floor. The shutoff valve also failed so that when I attached the garden hose to the unit to drain it, the tank just kept refilling. Perfect. I called Reliable at about 11pm and their answering service contacted one of their technicians, Cain, who called me almost immediately. By midnight, Cain had arrived and proceeded to work through the night to get my water heater replaced and producing hot water in time to catch the plane. The family bedrooms are very close to the water heater, and he worked nearly silently the whole time so as not to wake my sleeping family. He made sure that everything was cleaned up and working properly before he left. I highly recommend both Reliable and Cain for their remarkable level of service.
Broken pipe in yard. The serviceman James came on time and explained the damage he found and cost. Excellent service and reasonable cost.
I want to thank Chris Hamrick for a great job servicing my HVAC units. He was very through and did a fantastic job. He patiently answered my questions and explained what he was doing as he went about his work. I am very pleased with the service from Reliable and especially Chris. I have asked that he be my annual maintenance tech because of his polite and helpful manner.Thanks Reliable.
I had an issue with attic vent from previous company. They didn't know when they could get around to fixing problem. I called Reliable Heating and air. They were there the next day to troubleshooting AND replace unit. They even went as far as to explain what they did and how it was installed. And installed correctly. They are at the top of my list in customer service. Thanks guys. You made my day.
Reliable installed a brand new unit, Trane (one of the best, pretty expensive) at our house four years ago. They explained that we better pay for annual service ($225) so that we can keep a warranty. So, on a top of $6000 that we paid for one unit, we have been paying additional $225 every year for Semi-annual services. However, every May the AC that Reliable installed breaks and we have to live with 85 degrees temperature for few days. It happened again and we called them and asked to send somebody over asap because of my husband's high blood pressure. I was told that we’ll have a technician on Thursday four days from now. If I could do it all over again, I would never go with this company.
I checked and I noticed we got out within 24 hours of your call and got your unit running. I am assuming you wrote this right after you called in and we were backed up. This time of year, everyone turns on their cooling at the same time. The preventive service you have us perform is to make sure the unit is tuned up and working to capacity. You do not have to keep a service contract to keep your warranty in tact, but it is recommended to make sure a failure is not caused by lack of routine service as all manufacturers reject this type of warranty claim. Many of our competitors require a service agreement to provide a 5 or 10 year warranty, but we do not. I do apologize you have had a "no cooling" situation, as my goal would be to never have a unit quit working, but with our full parts and labor warranty, it will never cost anything to repair if their is an issue. I have warranties on appliances and it seems every time I need a repair, my big box store has some fee or charge I have to pay for their warranty. Thank you for your business, Dan Jape, owner.
Amazing service. We called Reliable for AC problems. They came out the next day. Very professional service. James was great. He went above and beyond.
I received a call from the Technician to say they were enroute to my house, followed by an e-mail from the Head Office stating not only the same message but showing a photograph of the Technician who would be doing the work - how cool is that? The Technician and his partner arrived on time, introduced themselves, covered up the work area, and started to clean my ductwork. They cleaned absolutely everything, were very polite and knowledgeable, and upon completing the work asked me to inspect everything with them to ensure that I was satisfied with everything! And yes, I am extremely satisfied with the service, the pricing, but most importantly the two workers - great job guys! Michael Rome, GA.
My old Trane finally died and it was time for a new one so on Thursday I called Reliable and explained my situation, My A/c had finally bit the dust, after a short phone conversation, their was someone out at my house, a salesman named Tom to give me a quote, after a look around and seeing the whole system needed updating and explaining the money saved with a new Trane system to replace the old one which had lasted for 28 years, it was official, they were booked with other customers, but were able to put it in on a Sunday, at no extra charge, the installers were on time, installed and had my brand new system up and running in a short time Jorge and Jason were super nice and very helpful at explaining and showing, me everything and how to use it, and what they had removed and replaced, all which was really awful and definitely needed to be replaced. It was great Mothers day Thanks to Reliable I was able to stay cool and rest easy.....By far the best customer service and most painless experience to date, call them before you go anywhere else or least compare you won't be disappointed...